In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
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You can say these commands at any time.
“Line in” “Voice settings”
“Mobile apps” “Help”
*See theSYNCchapter for more information on these features.
To access a list of all available voice commands, press the I hard button.
Select the Help tab on the touchscreen, then the Voice Commands tab
and choose the desired category.
Helpful Hints
•Make sure the interior of your vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
Listening appears before saying a command. Any command spoken
prior to this does not register with the system.
•Speak naturally, without long pauses between words.
•At any time, you can interrupt the system while it is speaking by
pressing the voice icon.
Voice Settings
Voice settings allow you to customize the level of system interaction,
help and feedback. The system defaults to standard interaction, which
uses candidate lists, and confirmation prompts as these provide the
highest level of guidance and feedback.
Interaction Mode:Novice mode provides detailed interaction and
guidance while the advanced mode has less audible interaction and more
tone prompts.
Confirmation Prompts:The system uses these short questions to
confirm your voice request. If turned off, the system simply makes a best
guess as to what you requested. The system may still occasionally ask
you to confirm settings.
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Traffic Preferences*
Traffic Alert
NotificationTouch this button to have the system traffic
incidents notifications along your programmed
route.
If you selectYes,a traffic incident pop-up
asks you to consider or ignore the traffic
incident. If you selectYe sagain, this makes
the system recalculate a new route for you.
If you selectIgnore,this closes the pop-up
window.
*This feature requires activation of Sirius Travel Link, which is only
available in the United States.
Navigation Preferences
Guidance Prompts Voiceguides you with tones and voice
prompts only.
Tone onlyguides you with tones only.
OFFturns off any voice or tone prompts.
Auto-Fill
State/ProvinceWhen this feature is on, the system
automatically fills in the state or province
information based on your vehicle’s GPS
location. If you live in a border area, you may
not want this feature on.
Avg. Speed:
ResidentialWhen this feature is on, the system displays
the average speed on a residential road,
initially set to 25 mph (40 km/h). You can
change the setting for your driving
preferences. This setting helps estimate your
arrival time at a destination based on your
driving preferences.
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Avoid Areas
AddAdd items and areas that you want the
system to avoid when creating a route for
you. The system does its best to avoid these.
*
*
There may be some situations where it is impossible to avoid the
selection(s) completely. For example, if a destination or waypoint is
located in the area that is set to avoid, the system cannot avoid it.
Map Mode
Press theMAPhard button to view map mode. When in map mode, an
icon appears on the upper left side of the screen; this is a toggle button
to change the view of the map display.
Roads on the map display in a variety of colors. Building footprints
display areas of major buildings in the 20 largest cities in the U.S. These
areas may display depending on their size and the map zoom level.
Heading Upalways shows the direction of forward travel to be
upward on the screen. This view is available for map scales up to
2.5 miles (4 kilometers). The system remembers this setting for
larger map scales, but shows the map in North Up only. If the scale
returns below this level, the system restores Heading Up.
Heading Up Bird’s Eye Viewprovides an elevated perspective of
the map. You can adjust the viewing angle through the map
preferences.
North Upalways shows the northern direction to be upward on
the screen.
Map Icons
Vehicle markshows the current location of your vehicle. It
stays in the center of the map display, except when in scroll
mode.
Scroll cursorallows you to scroll the map; the fixed icon is in
the center of the screen. The map position closest to the cursor
is in a window on the top center part of the screen.
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“DESTINATION”
“POI category”
“Previous destination”
“Street address”
“Help”
Troubleshooting
Symptoms Possible Cause Action
Focus error. The system is not able
to play a reproduced
disc.Contact an authorized
dealer.
Bad disc. You inserted the disc
upside down or the
system is unable to
read the information
on the disc.The system
automatically ejects
the disc.
Track error. The system is unable
to reproduce a corrupt
MP3 file.The system skips the
corrupted track.
Invalid disc detected. The disc is either dirty
or contains an
unsupported format.Wipe the disc with a
dry, soft cloth from
the center to the outer
edge of the disc.
A pop-up window
displays “Address not
found” or “Address
range does not exist.
Show the midpoint of
the street?”The house number
entered does not exist
in the map database.PressNOand enter a
valid number for the
specified street, or
pressYESto view the
middle point of the
street.
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Symptoms Possible Cause Action
A pop-up window
displays “Navigation
fault. A system fault
has been detected that
may cause the
navigation to perform
abnormally. Please
contact your
dealership.”There is a system
hardware or software
error.Contact an authorized
dealer.
A pop-up window
displays “Error. PINs
did not match. Please
re-enter.”You entered the wrong
PIN to unlock the
system for valet mode.PressOKand try
entering your PIN
again. If it does not
work, contact an
authorized dealer.
A pop-up window
displays “Invalid PIN.
Please Re-enter.”You entered the wrong
PIN.PressOKand try
entering your PIN
again to lock the
system.
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Adobe
Contains Adobe® [Flash® Player] or [AIR®] technology by Adobe
Systems Incorporated. This [Licensee Product] contains [Adobe® Flash®
Player] [Adobe® AIR®] software under license from Adobe Systems
Incorporated, Copyright1995-2009 Adobe Macromedia Software LLC.
All rights reserved. Adobe, Flash and AIR are trademarks of Adobe
Systems Incorporated.
End user notice
Microsoft® Windows® Mobile for Automotive Important Safety
Information
This system Ford SYNC™ contains software that is licensed to
Manufacturer FORD MOTOR COMPANY by an affiliate of Microsoft
Corporation pursuant to a license agreement. Any removal, reproduction,
reverse engineering or other unauthorized use of the software from this
system in violation of the license agreement is strictly prohibited and
may subject you to legal action.
Read and follow instructions
Before using your Windows Automotive-based system, read and follow all
instructions and safety information provided in this end user manual
(“User’s Guide”). Not following precautions found in this User’s Guide
can lead to an accident or other serious consequences.
Keep User’s Guide in Vehicle
When kept in the vehicle, the User’s Guide will be a ready reference for
you and other users unfamiliar with the Windows Automotive-based
system. Please make certain that before using the system for the first
time, all persons have access to the User’s Guide and read its
instructions and safety information carefully.
WARNING:Operating certain parts of this system while driving
can distract your attention away from the road, and possibly
cause an accident or other serious consequences. Do not change
system settings or enter data non-verbally (using your hands) while
driving. Stop the vehicle in a safe and legal manner before attempting
these operations. This is important since while setting up or changing
some functions you might be required to distract your attention away
from the road and remove your hands from the wheel.
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General operation
Voice Command Control
Functions within the Windows Automotive-based system may be
accomplished using only voice commands. Using voice commands while
driving allows you to operate the system without removing your hands
from the wheel.
Prolonged Views of Screen
Do not access any function requiring a prolonged view of the screen while
you are driving. Pull over in a safe and legal manner before attempting to
access a function of the system requiring prolonged attention. Even
occasional short scans to the screen may be hazardous if your attention has
been diverted away from your driving task at a critical time.
Volume Setting
Do not raise the volume excessively. Keep the volume at a level where
you can still hear outside traffic and emergency signals while driving.
Driving while unable to hear these sounds could cause an accident.
Use of Speech Recognition Functions
Speech recognition software is inherently a statistical process which is
subject to errors. It is your responsibility to monitor any speech
recognition functions included in the system and address any errors.
Navigation Features
Any navigation features included in the system are intended to provide
turn by turn instructions to get you to a desired destination. Please make
certain all persons using this system carefully read and follow
instructions and safety information fully.
Distraction Hazard
Any navigation features may require manual (non-verbal) setup.
Attempting to perform such set-up or insert data while driving can
seriously distract your attention and could cause an accident or other
serious consequences. Stop the vehicle in a safe and legal manner before
attempting these operations.
Let Your Judgment Prevail
Any navigation features are provided only as an aid. Make your driving
decisions based on your observations of local conditions and existing
traffic regulations. Any such feature is not a substitute for your personal
judgment. Any route suggestions made by this system should never
replace any local traffic regulations or your personal judgment or
knowledge of safe driving practices.
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