2014 FORD EXPEDITION service

UTILIZING THE MEDIATION or ARBITRATION PROGRAM
(CANADA ONLY)
This pertains to vehicles delivered to authorized Canadian dealers.
In those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
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If your vehicle must be serviced while you are traveling or living
in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel, contact the nearest
authorized dealer. If the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804 Email: [email protected]
For customers in Guam, the Commonwealth of the Northern
Mariana Islands (CNMI), America Samoa, and the U.S. Virgin
Islands, please feel free to call our Toll-Free Number:(800)
841-FORD (3673)
If your vehicle must be serviced while you are traveling or living
in Puerto Rico, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804 Email: www.ford.com.pr
If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470 Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
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If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French Owner’s Manual
A French owner’s manual can be obtained from your authorized dealer or
by contacting Helm, Incorporated using the contact information listed
previously in this section.
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GENERAL INFORMATION
WARNING:Turn off the power running boards, if equipped,
before working under the vehicle, jacking or placing any object
under the vehicle. Never place your hand between the extended
running board and the vehicle. A moving running board may cause
injury.
Have your vehicle serviced regularly to help maintain its roadworthiness
and resale value. There is a large network of Ford authorized dealers
that are there to help you with their professional servicing expertise.
We believe that their specially trained technicians are best qualified to
service your vehicle properly and expertly. They are supported by a wide
range of highly specialized tools developed specifically for servicing your
vehicle.
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer
can provide the necessary parts and service. Check your warranty
information to find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft® parts are designed and built to
provide the best performance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
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•In case of emergency, a large amount of water without engine coolant
may be added in order to reach a vehicle service location. In this
instance, the cooling system must be drained, chemically cleaned with
Motorcraft Premium Cooling System Flush, and refilled with engine
coolant as soon as possible. Water alone (without engine coolant) can
cause engine damage from corrosion, overheating or freezing.
•Do not use alcohol, methanol, brine or any engine coolants mixed with
alcohol or methanol antifreeze (coolant). Alcohol and other liquids can
cause engine damage from overheating or freezing.
•Do not add extra inhibitors or additives to the coolant. These can be
harmful and compromise the corrosion protection of the engine
coolant.
Unscrew the cap slowly. Any pressure will escape as you unscrew the cap.
Add prediluted engine coolant meeting the Ford specification.
SeeCapacities and Specificationsfor more information.
Whenever coolant has been added, the coolant level in the coolant
reservoir should be checked the next few times you drive the vehicle.
If necessary, add enough prediluted engine coolant to bring the coolant
level to the proper level.
Recycled Engine Coolant
Ford Motor Company does not recommend the use of recycled engine
coolant since a Ford-approved recycling process is not yet available.
Used engine coolant should be disposed of in an appropriate
manner. Follow your community’s regulations and standards for recycling
and disposing of automotive fluids.
Severe Climates
If you drive in extremely cold climates:
•It may be necessary to have a Ford authorized dealer increase the
coolant concentration above 50%.
•A coolant concentration of 60% will provide improved freeze point
protection. Engine coolant concentrations above 60% will decrease the
overheat protection characteristics of the engine coolant and may
cause engine damage.
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If you drive in extremely hot climates:
•It may be necessary to have a Ford authorized dealer decrease the
coolant concentration to 40%.
•A coolant concentration of 40% will provide improved overheat
protection. Engine coolant concentrations below 40% will decrease the
corrosion/freeze protection characteristics of the engine coolant and
may cause engine damage.
Vehicles driven year-round in non-extreme climates should use
prediluted engine coolant for optimum cooling system and engine
protection.
What You Should Know About Fail-Safe Cooling
If the engine coolant supply is depleted, this feature allows the vehicle to
be driven temporarily before incremental component damage is incurred.
The fail-safe distance depends on ambient temperatures, vehicle load and
terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the engine coolant temperature gauge
will move to the red (hot) area and:
The coolant temperature warning light will illuminate.
The service engine soon indicator will illuminate.
If the engine reaches a preset over-temperature condition, the engine
will automatically switch to alternating cylinder operation. Each disabled
cylinder acts as an air pump and cools the engine.
When this occurs the vehicle will still operate. However:
•The engine power will be limited.
•The air conditioning system will be disabled.
Continued operation will increase the engine temperature and the engine
will completely shut down, causing steering and braking effort to
increase.
Once the engine temperature cools, the engine can be restarted. Take
your vehicle to an authorized dealer as soon as possible to minimize
engine damage.
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AUTOMATIC TRANSMISSION FLUID CHECK
Note:Transmission fluid should be checked by an authorized dealer.
If required, fluid should be added by an authorized dealer.
The automatic transmission does not have a transmission fluid dipstick.
Refer to yourscheduled maintenance informationfor scheduled
intervals for fluid checks and changes. Your transmission does not
consume fluid. However, the fluid level should be checked if the
transmission is not working properly, (i.e., if the transmission slips or
shifts slowly) or if you notice some sign of fluid leakage.
Do not use supplemental transmission fluid additives, treatments or
cleaning agents. The use of these materials may affect transmission
operation and result in damage to internal transmission components.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX lines are within the normal
operating range; there is no need to add fluid. If the fluid levels are
outside of the normal operating range, the performance of the system
could be compromised; seek service from your authorized dealer
immediately.
POWER STEERING FLUID CHECK
Check the power steering fluid. Refer toscheduled maintenance
information.
1. Start the engine and let it run until it reaches normal operating
temperature (the engine coolant temperature gauge indicator will be
near the center of the normal area between H and C).
2. While the engine idles, turn the steering wheel left and right several
times.
3. Turn the engine off.
4. Check the fluid level in the reservoir. It should be between the MIN
and MAX lines. Do not add fluid if the level is in this range.
5. If the fluid is low, add fluid in small amounts, continuously checking
the level until it reaches the range between the MIN and MAX lines.
Be sure to put the cap back on the reservoir. Refer to theCapacities
and Specificationschapter for the proper fluid type.
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WARNING:Keep batteries out of reach of children. Batteries
contain sulfuric acid. Avoid contact with skin, eyes or clothing.
Shield your eyes when working near the battery to protect against
possible splashing of acid solution. In case of acid contact with skin or
eyes, flush immediately with water for a minimum of 15 minutes and
get prompt medical attention. If acid is swallowed, call a physician
immediately.
WARNING:Battery posts, terminals and related accessories
contain lead and lead compounds.Note:Wash hands after
handling.
Note:If your battery has a cover/shield, make sure it is reinstalled after
the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
Note:Electrical or electronic accessories or components added to the
vehicle by the dealer or the owner may adversely affect battery
performance and durability.
Your vehicle is equipped with a Motorcraft® maintenance-free battery
which normally does not require additional water during its life of
service.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
It is recommended that the negative battery cable terminal be
disconnected from the battery if you plan to store your vehicle for an
extended period of time. This will minimize the discharge of your battery
during storage.
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