2014 FORD ESCAPE Audio

You can: When you select:
Bluetooth Audio: This is a phone-dependent feature that
allows you to stream music playing on your Bluetooth-
enabled phone. If supported by your device, you can press
SEEK to play the previous or next track.
SYNC Line In: Press OK to select and play music from your
portable music player over your vehicle's speakers.
2
Choose to shuffle or repeat your music and select your
Autoplay settings. Once you turn these selections on, they
remain on you turn them off. Press SEEK to play the
previous or next track.
3
Media Settings
Shuffle: Press OK to shuffle available media files in the
current playlist. To shuffle all media tracks, you must select
Play All in the play menu and then select Shuffle.
Repeat: Press OK to repeat any song.
Autoplay: Turn autoplay on to listen to music processed
during indexing. Turn autoplay off to allow the indexing
process to finish before the system plays any of your
music.
4
Access Bluetooth Device menu listings (Add, Connect, Set
as Primary, On and Off, Delete) as well as Advanced menu
listings (prompts, languages, defaults, master reset, install
application and system information). System Settings
Press OK to exit the media menu. Exit Media Menu
1The time required to complete this depends on the size of the media the system needs
to index. If autoplay is on, you can listen to media processed during indexing. If autoplay
is off, you cannot listen to music until the system finishes indexing media. SYNC is capable
of indexing thousands of average size media and notifies you if it reaches the maximum
indexing file size.
2If you have already connected a device to the USB port, you cannot access the line in
feature. Some digital media players require both USB and line in ports to stream data
and music separately.
3Some digital media players require both USB and line in ports to stream data and music
separately
4Indexing times can vary from device to device and with regard to the number of songs
the system needs to process.
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SYNC™

You can: When you select:
3. If you change the language setting, the display indicates
that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices). Factory Defaults
1. Press OK to select.
2. Press OK again when Restore Defaults? appears in
the display.
3. Press OK to confirm.
Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings. Master Reset
Exit the current menu. Return
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.
Phone issues
Possible solution(s) Possible cause(s) Issue
Review your phone's manual
about audio adjustments. The audio control settings
on your phone may be
affecting SYNC perform-
ance. There is excessive back-
ground noise during a phone
call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again. This may be a possible
phone malfunction. During a call, I can hear the
other person but they
cannot hear me.
· Go to the website to review
your phone's compatibility. · This is a phone-dependent
feature. SYNC is not able to down-
load my phonebook.
314
SYNC™

Phone issues
Possible solution(s) Possible cause(s) Issue
· Turn off the Auto phone-
book download setting.
· Go to the website to review
your phone's compatibility. · This is a phone-dependent
feature. Text messaging is not
working on SYNC.
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again. · This may be a possible
phone malfunction.
USB and media issues
Possible solution(s) Possible cause(s) Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again. This may be a possible
device malfunction. I am having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure you insert the
USB cable properly into the
device and the USB port.
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures. This is a device limitation. SYNC does not recognize
my device when I turn on the
car.
Make sure you properly
connect the device to SYNC
and that you have pressed
play on your device. · This is a phone-dependent
feature.
· The device is not
connected. Bluetooth audio does not
stream.
· Make sure that all song
details are populated. · Your music files may not
contain the proper artist,
song title, album or genre
information. SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class. · The file may be corrupted.
316
SYNC™

This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cellular
phone, multimedia, climate control and
navigation system. The corners display any
active modes within those menus, such as
phone status or the climate temperature.
Note:Some features are not available while
your vehicle is moving.
Note:You can also directly access the
Home screen and Information screen by
pressing the Home ("house" icon) and
Information ("i" icon) buttons on your
steering wheel controls.
Note:Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes after
you switch the ignition off (and no doors
open).
PHONE
Press to select any of the following:
• Phone
• Quick Dial
• Phonebook
• History
• Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Street Address
• Intersection
• City Center
• Map
• Edit Route Cancel RouteCLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air
• Auto
•Dual
• Passenger Settings
•A/C
•Defrost
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SETTINGS
Press to select any of the following:
• Clock
• Display
• Sound
• Vehicle
• Settings
• Help
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HOME
Press to access your home
screen. Depending on your
vehicle’s option package and software,
your screens may vary in appearance from
the descriptions in this section. Your
features may also be limited depending on
your market. Check with an authorized
dealer for availability.
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INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
• Calendar
• Apps
ENTERTAINMENT
321
MyFord Touch™ (If Equipped)

Available voice commands
"Audio list of commands"
"Bluetooth audio list of commands"
"Browse list of commands"
"CD list of commands"
"Climate control list of commands"
"List of commands"
"Navigation list of commands"
*
"Phone list of commands"
"Radio list of commands"
"SD card list of commands"
"Sirius satellite list of commands"
**
"Travel link list of commands" *
"USB list of commands"
"Voice instructions list of commands"
"Voice settings list of commands"
"Help"
* This command is only available when
your vehicle is equipped with the
navigation system, and the navigation
system SD card is in the card slot.
** This command is only available when
you have an active SIRIUS satellite radio
subscription.
Voice Settings
Voice settings allow you to customize the
level of system interaction, help and
feedback. The system defaults to standard
interaction that uses candidate lists and
confirmation prompts as these provide the
highest level of guidance and feedback.•Interaction Mode: Novice mode
provides detailed interaction and
guidance while the advanced mode
has less audible interaction and more
tone prompts.
•Confirmation Prompts: The system
uses these short questions to confirm
your voice request. If turned off, the
system simply makes a best guess as
to what you requested. The system
may still occasionally ask you to
confirm settings.
•Phone and Media Candidate Lists:
Candidate lists are lists of possible
results from your voice commands. The
system creates these lists when it has
the same confidence level of several
options based on your voice command.
To access these settings using the
touchscreen:
1. Press the Settings icon > Settings >
Voice Control.
2. Select from:
• Interaction Mode
• Confirmation Prompts
• Media Candidate Lists
• Phone Candidate Lists
• Voice Control Volume.
To access these settings using voice
commands:
1. Press the voice icon. Wait for the
prompt "Please say a command".
Another tone sounds to let you know
the system is listening.
2. Say any of the following commands:
Voice settings using voice commands
"Confirmation prompts off"
"Confirmation prompts on"
"Interaction mode advanced"
326
MyFord Touch™ (If Equipped)

System
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Press the Settings icon >
Settings > System, then select
from the following:
System
Select to have the touchscreen display in English, Spanish
or French. Language
Select to display units in kilometers or miles. Distance
Select to display units in Celsius or Fahrenheit. Temperature
Adjust the volume of voice prompts from the system. System Prompt Volume
Select to have the system beep to confirm choices made
through the touchscreen. Touch Screen Button Beep
Select to have the system beep to confirm button choices
made through the climate or audio system. Touch Panel Button Beep
Have the touchscreen keyboard display in QWERTY or
ABC format. Keyboard Layout
Install any downloaded applications or view the current
software licenses. Install Applications
Select to restore factory defaults. This erases all personal
settings and personal data. Master Reset
Voice Control
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Press the Settings icon >
Settings > Voice Control, then
select from the following:
Voice control
Standard interaction mode provides more detailed inter-
action and guidance. Advanced mode has less audible
interaction and more tone prompts. Interaction Mode
Have the system ask you short questions if it has not
clearly heard or understood your request.
*Confirmation Prompts
Candidate lists are possible results from your voice
commands. The system simply makes a best guess at
your request with these turned off. Media Candidate Lists
330
MyFord Touch™ (If Equipped)

Voice control
Candidate lists are possible results from your voice
commands. The system simply makes a best guess at
your request with these turned off. Phone Candidate Lists
This allows you to adjust the system’s voice volume level. Voice Control Volume
* Even with confirmation prompts turned off, the system may occasionally ask you to
confirm settings
Media Player
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Press the Settings icon >
Settings > Media Player, then
select from the following:
Media player
When this feature is on, the system automatically switches
to the media source upon initial connection. This allows
you to listen to music during the indexing process. When
this feature is off, the system does not automatically
switch to the inserted media source. Autoplay
Select to connect, disconnect, add or delete a device. You
can also set a device as your favorite so that the system
automatically attempts to connect to that device at every
ignition cycle. Bluetooth Devices
When this feature is on, the system automatically indexes
media on your connected Bluetooth device. Index Bluetooth Audio
Devices
This allows you to view the version level of the Gracenote
Database. Gracenote Database Info
With this feature on, the Gracenote Database supplies
metadata information for your music files. This overrides
information from your device. This feature defaults to off. Gracenote Mgmt
With this feature on, the Gracenote Database supplied
cover art for your music files. This overrides any art from
your device. This feature defaults to Media Player. Cover Art Priority
Navigation
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Press the Settings icon >
Settings > Navigation, then
select from the following:
331
MyFord Touch™ (If Equipped)

To access Help using the voice commands,
press the voice button, then, after the tone,say "Help". The system provides allowable
voice commands for the current mode.
ENTERTAINMENT
A
B
C
D
E
F
G
H
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AM 1 and AM AST A
FM 1, FM 2 and FM AST B
SIRIUS C
CD D
USB E
Touch this button to scroll down for more options, such as SD Card, BT Stereo
and A/V In F
These buttons change with the media mode you are in. G
Radio memory presets and CD controls. H
Note:Some features may not be available
in your area. Contact an authorized dealer
for more information.
You can access these options using the
touchscreen or voice commands.
Browsing Device Content
When listening to audio on a device, you
can browse through other devices without
having to change sources. For example, if
you are currently listening to audio on an
SD card, you can browse all the artists that
are stored on your USB device.
336
MyFord Touch™ (If Equipped)