2013 MERCEDES-BENZ SPRINTER MY13 Warranty Manual

Service and Warranty
14Emission Warranties Required By Law
VIII. Engine Emissions Control Sys-
tems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated In-
take Air Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)
IX. On-Board Diagnostics
Instrument Cluster (Malfunction Indicator
Lamp)

Service and Warranty
15Emission Warranties Required By Law
California Emission Warranty
Diesel Engine Medium Duty Vehicles
Products Warranted
This Emission Control System Warranty
applies to Diesel Engine Medium Duty Ve-
hicles certified with the California Air Re-
sources Board beginning with the 2013
model year, marketed by the vehicle dis-
tributor, and registered in California, Con-
necticut, Maine, Maryland,
Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont and
Washington for use in Medium Duty Vehi-
cle applications.
Your Warranty Rights and Obligations
The California Air Resources Board and
the vehicle distributor, are pleased to ex-
plain the emission control system warran-
ty on your 2013 vehicle. In California,
Connecticut, Maine, Maryland, Massachu-
setts, New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont and Washington,
new motor vehicles, must be designed,
built, and equipped to meet the State's
stringent anti-smog standards. The vehi-
cle warrantor must warrant the emission
control system on your vehicle for the pe-
riods of time listed below provided there
has been no abuse, neglect or improper
maintenance on your vehicle.Your emission control system may include
parts such as the fuel injection system
and engine electronic control module.
Also included may be hoses, connectors
and other emission-related assemblies.
Where a warrantable condition exists, the
vehicle warrantor will repair your vehicle
at no cost to you including diagnosis,
parts and labor.
WARRANTY COVERAGE
For 5 years or 100,000 miles,
whichever first occurs:
1. If an emission-related part on your vehi-
cle is defective, the part will be repaired or
replaced by the vehicle warrantor. This is
your SHORT-TERM EMISSION CONTROL-
SYSTEM DEFECTS WARRANTY.
For 7 years or 70,000 miles,
whichever first occurs:
1. Where a warrantable condition exists
on a long-term emission-related part, the
vehicle warrantor will repair your vehicle
at no cost to you including diagnosis,
parts and labor. This is your LONG-TERM
EMISSIONCONTROL SYSTEM DEFECTS
WARRANTY.

Service and Warranty
16Emission Warranties Required By Law
California Emission Warranty (cont’d)
OWNER'S WARRANTY
RESPONSIBILITIES:
As the vehicle owner, you are responsible
for the performance of the required main-
tenance listed in your Maintenance Book-
let. The vehicle warrantor recommends
that you retain all receipts covering main-
tenance on your vehicle, but the vehicle
warrantor cannot deny warranty solely for
the lack of receipts or for your failure to
substantiate the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to an authorized Sprinter Dealer
as soon as a problem exists. The warranty
repairs should be completed in a reasona-
ble amount of time, not to exceed
30 days.
As the vehicle owner, you should also be
aware that the vehicle warrantor may
deny you warranty coverage if your vehi-
cle or a part has failed due to abuse, ne-
glect, improper maintenance or
unapproved modifications.
If you have any questions regarding your
warranty rights, and responsibilities, you
should contact the
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite4
El Monte, CA 91731.A warranted part which is scheduled for
replacement as required maintenance is
warranted up to the first scheduled re-
placement point.
Prior to the expiration of the applicable
warranty, the owner must give notice of
any warranted emission control failure to
an authorized Sprinter Dealer and deliver
the vehicle to such facility for repair.
Owner is responsible for incidental costs
such as: communication expenses, meals,
lodging incurred by Owner or employee of
Owner as a result of a Warrantable Condi-
tion.
Owner is responsible for "downtime" ex-
penses, cargo damage, fines, all applica-
ble taxes, all business costs, and other
losses resulting from a warrantable condi-
tion.

Service and Warranty
17Emission Warranties Required By Law
California Emission Warranty (cont’d)
Coverage
SHORT-TERM EMISSION-RELATED
PARTS (CA, CT, MA, MD, ME, NJ,
OR, PA, RI, VT, WA):
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle
Valve Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump
III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
VI. Fuel Evaporative Control
Fuel Tank (with integrated Vent Valve and
Fill Neck)VII. Exhaust/Diesel Exhaust Fluid
(DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve
DEF Line
DEF Tank (with Temperature Sensor and
Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel
Particulate Filter)
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst
VIII. Engine Emissions Control Sys-
tems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated In-
take Air Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)

Service and Warranty
18Emission Warranties Required By Law
California Emission Warranty (cont’d)
Coverage
IX. On-Board Diagnostics
Instrument Cluster (Malfunction Indicator
Lamp)LONG-TERM EMISSION-RELATED
PARTS (CA, CT, MA, MD, ME, NJ, OR, PA,
RI, VT, WA):
Part Description:
Charge Air Distribution Line
DEF Control Module
DEF Delivery Pump (with Pressure Sensor)
DEF Tank (with Temperature Sensor and
Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel
Particulate Filter)
EGR Cooler
EGR Valve
Electric Intake Air Throttle (with Throttle
Valve Step Motor)
Engine Control Module
Exhaust Manifold
Exhaust Pipe (Front)
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Tank (with Integrated Vent Valve and
Fill Neck)
High Pressure Pump
Instrument Cluster (Malfunction Indicator
Lamp)
Intake Port Shutoff
NO
X Sensor
Selective Catalytic Reduction Catalyst
Transmission Control Module
Turbocharger

Service and Warranty
19Emission Warranties Required By Law
California Emission Warranty (cont’d)
Emergency Repairs
In the case of an emergency where an au-
thorized Sprinter Dealer is not available,
certain warranty related repairs may be
performed by any available repair location
or by any individual using any replacement
parts. A part not being available within 30
days or a repair not being complete within
30 days constitutes an emergency. The
vehicle warrantor will reimburse the own-
er for expenses (including diagnosis), not
to exceed the vehicle warrantor's sug-
gested retail price for all warranted parts
replaced and labor charges based on the
vehicle warrantor's recommended time al-
lowance for the warranty repair and the
geographically appropriate hourly labor
rate. Replaced parts and paid invoices
must be presented as a condition of reim-
bursement for emergency repairs not per-
formed by an authorized Sprinter Dealer.
Warranty Limitations
The vehicle warrantor is not responsible
for failures or damage resulting from what
the vehicle warrantor determines to be
abuse or neglect, including, but not limit-
ed to: operation without adequate cool-
ants or lubricants; overfueling;
overspeeding; lack of maintenance of
cooling, lubricating or intake systems; im-
proper storage, starting, warm-up, run-in
or shut down practices; unauthorized
modifications to the engine. The vehicle
warrantor is also not responsible for fail-
ures caused by incorrect oil or fuel or by
water, dirt or other contaminants in the
fuel or oil. The vehicle warrantor is not responsible
for failures resulting from improper repair
or the use of parts which are not Genuine
Mercedes-Benz approved parts.
The vehicle warrantor is not responsible
for the material and labor costs of emis-
sion control parts and assemblies re-
placed during scheduled manitenance of
the vehicle as specified in the Mainte-
nance Booklet.
THIS WARRANTY, TOGETHER WITH THE
EXPRESS LIMITED WARRANTIES ARE THE
SOLE AND EXCLUSIVE WARRANTIES
MADE BY THE VEHICLE WARRANTOR.
THERE ARE NO OTHER WARRANTIES, EX-
PRESS OR IMPLIED, OR OF MERCHANTA-
BILITY OR FITNESS FOR A PARTICULAR
PURPOSE.

Service and Warranty
20How to Get Warranty Service
Where to Take Your Vehicle
A. In the United States
(We Include U.S. Possessions and Ter-
ritories as Part of the United States for
Warranty Purposes):
Warranty service must be done by an au-
thorized Sprinter Dealer. We strongly rec-
ommend that you take your vehicle to
your Selling authorized Sprinter Dealer.
They know you and your vehicle best, and
are most concerned that you get prompt
and high quality service. If you move with-
in the United States, warranty service may
be requested from any authorized Sprint-
er Dealer.
If you have difficulty locating a convenient
authorized Sprinter Dealer, please con-
tact the Customer Assistance Center
(

Page 25). They can help you find the
closest authorized Sprinter Dealer.
B. In Canada and Mexico:
If you are traveling temporarily in Canada
or Mexico, and your vehicle remains regis-
tered in the United States, your New Vehi-
cle Limited Warranty still applies. Service
may be requested at any authorized
Sprinter dealership.
C. In a Foreign Country Outside of
North America:
If you are traveling temporarily outside of
North America, and your vehicle remains
registered in the United States:
• You should take your vehicle to an au-
thorized Sprinter Dealer. They should give you the same limited warranty serv-
ice you receive in the United States.
• If the authorized dealership charges you
for repairs which you feel should be cov-
ered under your limited warranty,
please get a detailed receipt for the
work done. Make sure that this receipt
lists all warranty repairs and parts that
were involved. (This receipt will be simi-
lar to the one used by the dealer who
normally services your vehicle.)
• When your vehicle returns to the United
States, contact the Customer Assist-
ance Center (

Page 25) for reimburse-
ment consideration. You will need to
provide a copy of the receipt, your vehi-
cle registration and any other relevant
documents.
• Reimbursement will not be considered
if the vehicle does not return to the
United States.
D. If You Move:
If you move to another country, be sure to
contact the Customer Assistance Center
(

Page 25) and the customs department
of the destination country before you
move. Vehicle importation rules vary con-
siderably from country to country. You
may be required to present documenta-
tion of your move to the vehicle warrantor
in order to continue your warranty cover-
age. You may also be required to obtain
documentation from the vehicle warrantor
in order to register your vehicle in your
new country.
Your vehicle is eligible for the remainder
of the limited warranty coverage provided
in the destination country after it has been
re-registered in that country.

Service and Warranty
21How to Get Warranty Service
Where to Take Your Vehicle (cont’d)
E. Notice:
If your vehicle is registered outside of the
United States, and you have not followed
the procedure set out above, your vehicle
will no longer be eligible for warranty cov-
erage of any kind. (Vehicles registered to
United States government officials or mil-
itary personnel on assignment outside of
the U.S. will continue to be covered.)
How To Get Tow Service - U.S. or Cana-
da Only
A. What To Do:
If your vehicle requires towing due to a de-
fect covered under the New Vehicle Limit-
ed Warranty or the Diesel Engine Limited
Warranty, dial toll-free 1-800-367-6372.
Provide your name, vehicle identification
number, model year and color of vehicle,
telephone number where you can be
reached, disabled location of vehicle, and
a description of the problem.
You will be given the name of the service
provider and an estimated time of arrival.
If you feel you are in an "unsafe situation",
please let us know. With your consent, we
will contact local police or safety authori-
ties.B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour Tow-
ing Assistance and you obtain towing
services on your own, you may submit
your original receipts from the licensed
towing or service facility, for services ren-
dered within 30 days of the occurrence.
Be sure to include your vehicle identifica-
tion number, odometer mileage at the
time of service and current mailing ad-
dress. We will process the claim based on
vehicle and service eligibility. If eligible,
we will reimburse you for the reasonable
amounts you actually paid, based on the
usual and customary charges for that
service in the area where they were pro-
vided. The vehicle distributor's determina-
tion relating to reimbursement are final.
Correspondence should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to get
a warranty repair made by someone other
than an authorized Sprinter Dealer, follow
the reimbursement procedure on
(

Page 20) (C).