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Sprinter
Service and Warranty Information 2013
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WARRANTY COVERAGE AT A GLANCE
(Complete warranty coverage starts on (Page 4)
DESCRIPTIONYe a r s :
Miles (thousands):1
122
243
363
503
UNL5
505
1007
70
New Vehicle Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Federal Emission Warranty - Diesel
California Emission Warranty - Diesel (California,
Connecticut, Maine, Maryland, Massachusetts,
New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont and Washington)
Short Term
Long Term
Diesel Engine Limited Warranty
The following terms are referred to in this booklet as:
Vehicle Distributor / Vehicle Warrantor
/ Parts Distributor
Mercedes-Benz USA, LLC is a Daimler company. Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
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Service and Literature
Internet
Models Reprinting, translation and copying, even
of excerpts, are not permitted without our
prior authorization in writing.
Press time August, 2012
Printed in U. S. A.
For further information please visit
www.mbsprinterusa.com.
2500, 3500
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Service and Warranty
1
Original Owner’s Name
Street Address
City and State Zip Code
Vehicle Identification Number (VIN)
Warranty Start Date (In-Service Date) Mileage at Delivery
Selling authorized Sprinter Dealer Code
City State
Second Owner’s Name Third Owner’s Name
Street Address Street Address
City and State Zip Code City and State Zip Code
Date of Second
PurchaseMileage at
PurchaseDate of Third
PurchaseMileage at
Purchase
Warranty Coverage applies to all vehicle owners. To protect you in the event of a recall
or any questions concerning your limited warranty, please fill out and return the busi-
ness reply card included in this booklet to inform us about ownership or address chang-
es.
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2
Service and Warranty
IMPORTANT
This booklet contains the warrantor's limited warranties. It
should be kept in your vehicle and presented to your authorized
Sprinter Dealer if any warranty service is needed.
The limited warranty text begins on (
Page 4) of this booklet.
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Service and Warranty
3Contents
Your Legal Rights Under These Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What’s Covered
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Diesel Engine Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Corrosion Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Restraint System Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
What’s Not Covered
Modifications Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Environmental Factors Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Maintenance Costs Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Racing Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Certain Kinds of Corrosion Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Other Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered . . . . . . . . . . . . . . . . . . .11
Restricted Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Other Terms of Your Warranties
Exchanged Parts May Be Used in Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . .12
Pre-Delivery Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Production Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Emission Warranties Required by Law
Federal Emission Warranty - Diesel Heavy Duty . . . . . . . . . . . . . . . . . . . . . . . . . . .13
California Emission Warranty - Diesel Medium Duty. . . . . . . . . . . . . . . . . . . . . . . .14
How to Get Warranty Service
Where to Take Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
How to Get Tow Service - U.S. or Canada Only. . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Emergency Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Further Steps You Can Take and How to Get More Information . . . . . . . . . . . . . . .21
Getting Service Under the California Emission Warranties . . . . . . . . . . . . . . . . . . .21
How to Deal with Warranty Problems
Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Helpful Addresses and Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Optional Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Maintenance
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Where to Go For Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
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4
Service and Warranty
Your Legal Rights Under These Limited Warranties
The limited warranties contained in this booklet are the only express warranties that the
vehicle warrantor makes for your vehicle. These limited warranties give you specific legal
rights. You may also have other rights that vary from state to state.
For example, you may have some implied warranties, depending on the state where your
vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the time periods
covered by the express written warranties contained in this booklet.
If you use your vehicle primarily for business or commercial purposes, then these implied
warranties do not apply and the vehicle warrantor completely disclaims them to the ex-
tent allowed by law. And the implied warranty of fitness for a particular purpose does not
apply if your vehicle is used for racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty lasts, so the
above limitations may not apply to you.
Incidental and Consequential Damages Not Covered
These limited warranties do not cover any incidental or consequential damages
connected with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone, travel, or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states do not allow incidental or consequential damages to be excluded or
limited, so this exclusion may not apply to you.
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Service and Warranty
5What’s Covered
New Vehicle Limited Warranty:
A. Who Is Covered?
You are covered by the New Vehicle Lim-
ited Warranty if you are a purchaser for
use of the vehicle.
B. What’s Covered
The New Vehicle Limited Warranty covers
the cost of all parts and labor needed to
repair any item on your Sprinter vehicle
when it left the manufacturing plant that is
defective in material, workmanship or fac-
tory preparation. There is no list of cov-
ered parts since the only exception is
tires. You pay nothing for repairs covered
by this limited warranty. These warranty
repairs or replacements including all parts
and labor connected with them will be
made by your authorized Sprinter Dealer
at no charge, using new or remanufac-
tured parts.
C. Items Covered by Other Warranties
The following are covered by separate
warranties offered by their makers. They
are not covered by the Basic Limited
Warranty:
• tires; or
• items added or changed after your
Sprinter vehicle left the manufacturing
plant, such as accessories or protection
products, or items changed because of-
customization or van conversion (ex-
cept Genuine Mercedes-Benz
accessories designed for Sprinter, and
installed by an authorized Sprinter Deal-
er). Be sure you get a copy of any war-ranty that applies to these items from
your authorized Sprinter Dealer, or from
the maker of the product. You can find
the tire warranty statements in your
Owner’s Literature Package.
D. Towing Costs Are Covered Under
Certain Circumstances
The New Vehicle Limited Warranty covers
the cost of towing your vehicle to the
nearest authorized Sprinter Dealer if your
vehicle cannot be driven because a cov-
ered part has failed, see (
Page 21).
E. When It Begins
The New Vehicle Limited Warranty begins
on either of the following dates, whichever
is earlier:
• the date you take initial delivery of the
vehicle;
or
• the date when the vehicle was first put
into service - for example, as an author-
ized Sprinter Dealer “demo” or as a
company vehicle of the vehicle distribu-
tor.
