2013 MERCEDES-BENZ SPRINTER service

Exhaust gas aftertreatment
The exhaust gas aftertreatmen trequires a
reducing agent known as Diesel Exhaust Fluid
(DEF) in order to function correctly. Filling up
the DEF tank is usually part of the service
scope. DEFc onsumption depends on
operational and driving conditions and it is
not necessary to wait until the next scheduled
service to replenish the fluid. Fluid should be
added regularly to the DEFs upply reservoir
during vehicle operation or, at the latest, after
receiving the first warning message via the
on-board computer.
To conform to emission regulations, you must
operate the vehicle with DE Fand refill the
supply regularly .The engine management
recognizes attempts to operate the vehicle
without DEF, with thinned DEF or with
another reducing agent. After previous
warning messages, the engine management
then prevents a further engine start.
If the DEF level drops below 1.5 US gal
(5.5 l), the first warning message is issued
and a warning tone sounds. After the
message appears for the first time, and under
normal driving conditions, the remaining DEF
supply will last for approximately 1,000 mi
(1,600 km).
After that, the 0.8 US gal (3.0 l)reserve mark
is reached. Once the reserve range has been
reached, you will receive the next warning
message and you will hearas eries of warning
tones. After the first message, the DEF
reserve will last for approximately 1,200 mi
(1,900 km). However, you will only be able to
start the engine another 16 times.
You should immediately add 2.0 US gal
(7.6 l) of DEF (Y page 144) or have the DEF
supply reservoir filled at a qualified specialist
workshop.
When the number of remaining engine starts
is 0 , the engine management prevents the
engine being started.
If the 0018 checkengine indicator lamp lights
up, the exhaust gas aftertreatment is faulty or
an emission-related malfunctio nhas occurred (Y
page 204). You will then only be
able to drive a maximum 50 mi (80 km) before
the engine managemen trestricts the number
of starts remaining.
If the exhaust gas aftertreatment is faulty,
have it checked and repaired at a qualified
specialist workshop.
Further information on DEF can be found in
the "Refueling" ( Ypage 143) and "Service
products and capacities" (Y page 320)
sections. Attachments, bodies, equipment and
conversions
General notes !
For safety reasons, have add-on
equipment manufactured and installed
according to the Sprinter body/equipment
mounting directives in force. These body/
equipment mounting directives ensure that
the chassis and the body form one unit and
that maximum operating and road safety is
achieved.
We recommend for safety reasons that:
R you carry out no other modifications to
the vehicle.
R you obtain the agreement of the
distributor named on the inside of the
front cover for any deviations from the
approved body/equipment mounting
directives.
Approval from certified inspection
agencies or official approvals cannot rule
out risks to your safety.
We recommend that you use genuine
Mercedes-Benzp arts as well as conversion
parts and accessories that have been
specifically approved by Mercedes-Ben zfor
the type of vehicle.
These parts have been specially tested to
establish their safety, reliability and
suitability. Introduction
27 Z

If the problem cannot be rectified to your
satisfaction there:
R please discuss the problem with a
management representative from the
authorized Sprinter Dealer.
R if necessary, contact the distributor named
on the inside of the front cover. Reporting safety defects
USA only:
The following text is reproduced as required
of all manufacturers according to Title 49,
Code of U.S. Federal Regulations, Part 575
pursuant to the National Traffic and Motor
Vehicle Safety Act of 1966.
If you believe that yourv ehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying the vehicle distributor named on the
inside of the front cover.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or the vehicle distributor.
To contact NHTSA, you may either call the
Vehicle Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153);
or go to http://www.safercar.gov;
or write to:
Administrator, NHTSA, 400 Seventh Street
SW, Washington, DC 20590.
You can find more information on vehicle
safety at:
http://www.safercar.gov
Canada only:
If you believe that your vehicle has a safety
defect, you should contact immediately the Customer Service Department of the vehicle
distributor named on the inside of the front
cover. Limited Warranty
! Follow the instructions in this Operator's
Manual about the proper operation of your
vehicle as well as about possible vehicle
damage. Damage to your vehicle that
arises from culpable contravention of these
instructions is not covered by the Limited
Warranty of the distributor named on the
inside of the front cover. Data stored in the vehicle
Information about electronic data
acquisition in the vehicle
(Including notice pursuant to California Code
§ 9951)
Please note that your vehicle is equipped with
devices that can record vehicle systems data.
This information helps, for example, to test
vehicle systems after an accident and to
continually improve vehicle safety. We can
access this data and submit it:
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner or
lessee
R on the instruction of prosecuting
authorities or other governmental agencies
R for use in arbitration of disputes that
involve the manufacturer, its affiliates or its
sales and service organizations
R as otherwise required or permitted by law. Data for multimedia devices
Depending on the equipment level, your
vehicle may feature communications and/or
entertainment systems (e.g. telephone
systems). The data necessary for the Introduction
29 Z

Instrumen
tcluster Displays and controls
Instrument cluster on vehicles without steering wheel buttons
Instrument cluster in vehicles with steering-wheel buttons
Function Page
0005
Speedometer 177
0006
Tachometer 177
0026
000E,
000FBrightens/dims the
instrumen tcluster lighting 177
0025
Fuel gage with fuel filler flap
location indicator
177
0023
Display
Vehicles without steering
wheel buttons
178
Vehicles with steering
wheel buttons Function Page
0024
Reset button
0007 33
0018
Menu button
0004 • changes standard display 178
• selects menus 179
0019
Service button
0012 Checks the engine oil level 242Instrument cluster
33At a glance

correctly at all times. Have the headlamp
setting checked regularly.
R Always switch off the vehicle's lighting
system before changing a bulb.
This will prevent a short circuit.
R Do not touch the glass tube of new bulbs
with your bare hands. Always use a clean,
lint-free cloth or only touch the base of the
bulb when installing.
Even minor contamination can burn into
the glass surface and reduce the service life
of the bulbs.
R Do not use a bulb that has bee ndropped or
that has scratches on its glass tube.
The bulb could may explode.
R Only use bulbs in closed lamps which have
been designed for this purpose.
R Only use spare bulbs of the same type and
with the prescribed voltage
R Protect the bulbs from moisture when in
use.
If the new bulb still does not light up, consult
a qualified specialist workshop.
R Have the LEDs and bulbs of the following
lamps changed at a qualified specialist
workshop:
- the additional turn signals in the exterior
mirrors
- the high-mounted brake lamp
- the Bi-Xenon bulbs
- front fog lamps
If you require assistance changing bulbs,
consult a qualified specialist workshop. Fron
tbulbs
Overview of bulb types Lights Bulb type
0005
Additional turn signal
lamps in the exterior
mirrors PY 16 W
0006
Turn signal lamps PY 21 W
0026
Halogen headlamps:
low-bea mheadlamps H7 55 W
Bi-Xenon headlamps:
low-beam/high-beam
headlamps D1S–35 W
0025
Halogen headlamps:
high-beam headlamps H7 55 W
Cornering lamps H7 55 W
0023
Fog lamps H11 55 W
0024
Parking lamps/
standing lamps WY 5 WChanging bulbs
97Lights and windshield wipers Z

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment
of your vehicle that were available at the time
of going to print. Country-specific variations
are possible. Note that your vehicle may not
be equipped with all of the described
functions. This also applies to systems and
functions relevant to safety.
Read the information on qualified specialist
workshops (Y page 26). Breaking-in notes
The first 1,000 miles (1,500 km)
New or replaced brake pads and brake disks
only reach their optimum braking effec tafter
100 miles (a few hundred kilometers). Until
then, compensate for this by applying greater
force to the brake pedal.
For the service life and economy of your
vehicle it is crucial that you brea kinthe
engine with due care.
R Therefore, protect the engine for the first
1,000 miles (1,500 km) by driving at
varying vehicle and engine speeds.
R Avoid overstraining the vehicle and high
engine speeds during this period, e.g.
driving at full throttle. Do not exceed 0001of
the maximum speed for each gear.
R Do not change down a gear manually in
order to brake.
R Try to avoid depressing the accelerator
pedal beyond the point of resistance
(kickdown).
R The shift ranges 3,2or 1should only be
engaged when driving slowly, e.g. when
driving in mountainous terrain.
After 1,000 miles (1,500 km), you can
increase the engine speed gradually and
accelerate the vehicle up to full speed.
i You should also observe these notes on
breaking-in if the engine or parts of the drive train on your vehicle have been
replaced. Driving
Important safety notes
G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect.Y ou will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
If the parking brake has not been fully
released when driving, the parking brake can:
R overheat and cause a fire
R lose its hold function.
There is a risk of fire and an accident .Release
the parking brake fully before driving off. Battery isolating switch
Important safety notes !
Make sure that the key is in position 0in
the ignition lock and wait at least
20 seconds before disconnecting or
connecting the battery isolating switch.
You could otherwise damage electrical
system components.
You can use the battery isolating switch to
disconnect the power supply to all your
vehicle's consumers. This will prevent
uncontrolled battery discharge caused by off-
load curren tconsumption.
If your vehicle is equipped with an auxiliary
battery in the engine compartment, you will
need to disconnect both batteries. Only then
is the electrical system fully disconnected
from the power supply. 132
DrivingDriving and parking

The fuel filler flap is beside the frontl
eft-hand
door when viewed in the direction of travel. It
is only possible to open the fuel filler flap
when the fron tdoor is open.
X Remove the key from the ignition lock.
X Switch off the auxiliary heating system
(Y page 118).
X Open the front left-hand door first, and then
the fuel filler flap.
X Close all vehicle doors to prevent fuel
vapors from entering the vehicle.
X Turn fuel filler cap 0006counter-clockwise,
remove it and let it hang from strap 0005.
X Completely insert the filler neck of the fuel
pump nozzle into the tank and refuel.
X Only fill the tank until the pump nozzle
switches off. Fuel may otherwise leak out.
X Replace tank filler cap 0006and turn
clockwise.
You will hear a click when the fuel filler cap
is closed fully.
X Open the front left-hand door first, and then
close the filler flap. Problems with the fuel and fuel tank
If your vehicle is losing fuel, the fuel lines or
the fuel tank are defective.
X Turn the key to position 0in the ignition
lock immediately and remove it.
X Do not restart the engine under any
circumstances.
X Consult a qualified specialist workshop. Diesel Exhaust Fluid (DEF)
Important safety notes H
Environmental note
Dispose of DEF in an environmentally
responsible manner.
! Only use DEF in accordance with
ISO 22241. Never mix DEF with additives or thin it with tap water. The exhaust gas
aftertreatmen
tmay otherwise be
damaged.
Observe the MB Specifications for Service
Products, Sheet 352.0.
Damage that results from the use of
additives or tap wate rleads to the loss of
the New Vehicle Limited Warranty.
! If DEF comes into contact with a painted
or aluminum surface, wash the surface off
immediately with plenty of water.
! DEFi s not a diesel additive and must not
be mixed with fuel in the tank. Even small
amounts of DEF can cause engine damage.
Damage that results from the blending of
DEF will not be covered by the New Vehicle
Limited Warranty.
The exhaust gas aftertreatmentr equires a
reducing agent, Diesel Exhaust Fluid (DEF), in
order to function correctly.
When opening the DEF tank filler cap at high
outside temperatures, ammonia vapors may
escape.
Ammonia vapors have a pungent smell and
primarily cause irritation of the:
R skin
R mucous membranes
R eyes
You may experience a burning sensation in
your eyes, nose and throat, as well as
coughing and watering of the eyes.
Do not inhale ammonia vapors. Avoid contact
with DEF.
Do not allow DEF to come intod irectcontact
with your skin; it is hazardous to your health.
Rinse any affected areas off with plenty of
clean water. Consult a doctor if necessary.
i If the DEFr eserve has fallen below the
reserve range, add at least 2.0 US gal
(7.6 l) of DEF at the latest after receiving
the second warning message
(Y page 178). Refueling
143Driving and parking Z

i
If you switch off the engine at a low
outside temperature and add DEF, restart
the engine after refueling. If you leave the
vehicle parked withou trestarting the
engin eand the DEF freeze sin the DEF tank,
the on-board compute rwill only be able to
register the new fill level after a defrosting
period of up to 60 minutes. During this
time, you may not be able to start the
engine.
You will find further information on DE Finthe
"Service products" section (Y page 317).
Refueling procedure DEF filler neck in the engine compartment
X
Remove the key from the ignition lock.
X Switch off the auxiliary heating system
(Y page 125).
X Open the hood.
X Close all vehicle doors so that no ammonia
vapors can enter the vehicle.
i Do not inhale any ammonia vapor which
may escape when you unscrew cap 0005.
Ammonia vapors have a pungent odor.
However, they are neither toxic nor
hazardous to health in this concentration.
X Turn cap 0005counter-clockwise and remove
it.
X Only fill up the DEF tank until the DEF level
is visible in the filler neck.
X Replace DEF filler neck cap 0005on the filler
neck and turn clockwise. You will hear a click when cap
0005is fully
closed.
DEF filler neck on the right-hand vehicle
side The DEF reservoir on the right-hand side of the
vehicle (example: Chassis Cab)
Fuel filler cap
X
Remove the key from the ignition lock.
X Switch off the auxiliary heating system
(Y page 125).
X Remove tool 0023for unlocking tank filler
cap 0006from the footwell on the co-driver's
side (Y page 264).
X Close all vehicle doors so that no ammonia
vapors can enter the vehicle.
X Pull cover 0025up, turn 90° and release.
X Insert tool 0023into hole 0026of tank filler
cap 0006.
i Do not inhale any ammonia vapor that
may escape when you unscrew tank filler
cap 0006.A mmonia vapors have apungent
odor .However, they are neither toxic nor
hazardous to health in this concentration. 144
RefuelingDriving and parking

Use the wheel chock (Y
page 147) to do so.Parking brake
G
WARNING
If you leave children unsupervised in the
vehicle, they could set it in motion by, for
example:
R releasing the parking brake
R shifting the automatic transmission out of
the parking position P
R starting the engine.
They could also operate the vehicle's
equipment. There is a risk of an accident and
injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle. G
WARNING
If you must brake the vehicle with the parking
brake, the braking distance is considerably
longer and the wheels could lock. There is an
increased danger of skidding and accidents.
Only use the parking brake to brake the
vehicle when the service brake is faulty. Do
not apply the parking brake too firmly. If the
wheels lock, release the parking brake until
the wheels begin turning again. The brake lamps are not illuminated when you
brake the vehicle using the parking brake.
As a rule, you may only apply the parking
brake when the vehicle is stationary. X
To apply the parking brake: pull brake
lever 0005up as far as the last possible
detent.
The 000B warning lamp in the instrument
cluster lights up if the engine is running.
i On vehicles with a folding brake lever, you
can then press lever 0005down to the stop.
X To release the parking brake: on vehicles
with a folding brake lever, first pull brake
lever 0005up to the stop.
X Raise brake lever 0005slightly and press
release knob 0006.
X Guide brake lever 0005down to the stop.
The 000B indicator lamp in the instrument
cluster goes out.
Exceptionally, if the service brake fails, the
parking brake can be used to brake the
vehicle in an emergency.
X Emergency braking: press and hold
release button 0006and carefully apply brake
lever 0005. Switching off the engine
G
WARNING
The automatic transmission switches to
neutral position Nwhen you switch off the
engine. The vehicle may roll away. There is a
risk of an accident.
After switching off the engine, always switch
to parking position P. Prevent the parked
vehicle from rolling away by applying the
parking brake.
! If the coolant temperature is very high,
e.g. after driving on hilly roads, leave the
engine running at idle speed for about
two minutes before turning it off.
This allows the coolant temperature to
return to normal.
X Stop the vehicle.
X Shift the automatic transmission to
position P. 146
ParkingDriving and parking