2013 MERCEDES-BENZ S-Class service

115 V socket
0002provides an alternating
voltage of 115 V, so that small electronic
devices can be connected. These devices,
such as game consoles, chargers and
laptops, together should not consume more
than a maximum of 150 W.
Requirements for operatio nofthese devices:
R the plug of the electronic device must be
inserted fully into 115 V power socket 0002.
R the maximum wattage of the device to be
connected must not exceed 150 W.
R the on-board power supply is within a
permissible voltage range.
R the 12 V socket in the trunk is operational
(Y page 447).
X Open flap 0026.
X Insert the plug of the electronic device into
115 V power socket 0002.
Indicator lamp 0003lights up.
If indicator lamp 0003does not light up,
consult the section on malfunctions.
X To turn off: disconnectthe plug from
115 V power socket 0002.
Ensure that you do not pull on the cord.
Possible causes of malfunction:
R the on-board power supply is not within a
permissible voltage range.
R the temperature of the DC/AC converter is
temporarily too high.
R some small electronic devices have a
constant nominal power of less than
150 W, but a very high inrush current.
These devices will not work. If you connect
such a device, 115 Vpower socket 0002will
not supply it with power.
If indicator lamp 0003still does not light up,
contact a specialist workshop. mbrace
Important safety notes !
You must have a license agreement to
activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the 0007MB Info call button to
register. If one of these steps is not carried
out, it may not be possible to activate the
system.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
Shortly after successfully registering with the
mbrace service, a user ID and password will
be sent to you by mail. You can use this
password to log in to the mbrace section
under "Owners Online" at http://
www.mbusa.com 22
.
The mbrace system is available if:
R it has been activated and is operational
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center
R a service subscription is available
R the starter battery is sufficiently charged
i Determining the location of the vehicle on
a map is only possible if:
R GPS reception is available.
R the vehicle position can be forwarded to
the Customer Assistance Center
22 USA only. Features
449Stowage and features Z

The mbrace system
The mbrace system provides different
services, e.g.:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call
To adjus tthe volume during an mbrace call,
proceed as follows:
X Press the 000For0010 button on the
multifunction steering wheel.
or
X Use the 0006volume controller of
COMAND (Y page 123).
You can find further information and a
description of all available features under
"Owners Online" at http://
www.mbusa.com 23
.
System self-test After you have switched on the ignition, the
system carries out a self-diagnosis.
Am
alfunction in the system has been
detected if one of the following occurs:
R the indicator lamp in th eSOS button does
not come on during the system self-test.
R the indicator lamp in the 0007Roadside
Assistance button does not light up during
self-diagnosis of the system.
R the indicator lamp in the 0007MB-Info call
button does not light up during self-
diagnosis of the system.
R the indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
-SOS button
- the 0007 Roadside Assistance call
button
- the 0007 MB Info call button
R the Tele Aid Inoperative or
Tele Aid
Not Activated message appears in themultifunction display after the system self-
diagnosis.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency,
assistance must be summoned by other
means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call Important safety notes
!
You must have a license agreement to
activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the 0007MB Info call button to
register. If one of these steps is not carried
out, it may not be possible to activate the
system.
If you have questions aboutt he activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Ben zCustomer
Assistance Cente rat
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an airb ag or Emergency Tensioning Device is
triggered.
i You canno tend an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually.
23 USA only. 450
FeaturesSto
wage an d features

Roadside Assistance button
X
Ope nthe stowage compartmentu nderthe
armrest (Y page 439). X
Press and hold Roadside Assistance
button 0002for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button 0002
flashes while the call is active. The
Connecting Call message appears in the
multifunction display and the COMAND
display. The audio output is muted.
If a connection can be established, the CallConnected message appears in the
multifunction display and in the COMAND
display.
If a cellularp hone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The multifunction display and COMAND
display show that an mbrace call is active.
You can change to the navigation menu by
pressing the 0011button during the call,
for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
X Describe the type of assistance needed. The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i
The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp in Roadside
Assistance button 0002is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
The COMAND display shows the Call could not be connected! message.
Press 0021to confirm the message.
X To end acall: press the 001Fbutton on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on the COMAND telephone
keypad.
MB Info call button X
Open the stowage compartment under the
armrest (Y page 439).452
FeaturesSto
wage an d features

X
Press and hold MB Info call button 0002for
more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in MB Info call button 0002flashes while
the connection is being established. The
Connecting Call message appears in the
multifunction display. The COMAND
display shows the Information Call Activated message. The audio output is
muted.
If a connection can be established, the CallConnected message appears in the
multifunction display.
The COMAND display shows the
Information Call Activated message.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. You can change to the
navigation menu by pressing the 0011
button during the call, for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 24
.
Log in under "Owners Online". i
The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button 0002is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
The COMAND display shows the Call could not be connected! message.
Press 0021to confirm the message.
X To end acall: press the 001Fbutton on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on the COMAND telephone
keypad.
Call priority When service calls are active, e.g
.Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center. All other
calls can be ended by pressing the 001F
button on the multifunction steering wheel or
the corresponding button for ending a
telephone call on the COMAND telephone
keypad.
Downloading destinations in COMAND i
The components and operating principles
of COMAND can be found on
(Y page 122).
24 USA only. Features
453Stowage and features Z

i
You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Destination Download gives you access to a
database with over 15 million points of
interest (POIs)/important destinations that
can be downloaded onto the navigation
system of your vehicle. If you know the
destination, you can download the address or
obtain the location of points of interest
(POIs)/important destinations in the
surrounding area.
You are prompted to confirm route guidance
to the address entered.
X Slide 003C001C003D and turn 0031001C0032the COMAND
controller to select Yes and confirm by
pressing 0021.
The system calculates the route and
subsequently starts the rout eguidance with
the address entered.
i If you select No , the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Route Assistance
This service is part of the mbrace PLUS
Package and canno tbe purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative
determines a suitable driving route based on
your curren tvehicle position and the desired
destination and guides you live through the
current sections of the route. Search
&Send Points to observe before use
i
To use "Search &Send", your vehicle
must be equipped with mbrace and a
navigation system. You must also have an
mbrace service subscription.
"Search & Send" is a destination entry
service. Adestination address which is found
on Google Maps ®
can be transferred via
mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
X Go to the website http://
www.maps.google.com and enter a
destination address into the entry field.
X To send the destination address to the
E-Mail address of your mbrace
account: click on the corresponding
button.
i Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
In the relevant field, enter the e-mail
address which you specified when
activating your mbrace account.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Sending" can be
found on the website. 454
FeaturesStowage and features

Calling up destination addresses
X
Press the MB Info call button to load the
destination address to your vehicle's
navigation system.
Ad isplay message appears, asking
whether navigation should be started.
X Select Yes by sliding
003C001C003Dand turning
0031001C0032 the COMAND controller and press
0021 to confirm.
The system calculates the route and
subsequently starts the rout eguidance
with the address entered.
i If you select No , the address can be stored
in the address book.
i If you have sent more than one
destination address, you have to make an
info call to load each individual address.
i Destination addresses are loaded in the
same order as the order in which they were
sent. If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
Each destination address sen tcan be
accessed by every vehicle which is
connected with the relevant e-mail
address.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacemen
tSmartKey is not available.T he
vehicle can be opened by the Mercedes-Benz
Customer Assistance Center.
The vehicle can be opened remotely up to four
days after the ignition was last switched off.
X Contact the following service hotlines:
R
USA: Mercedes-Ben zCustomer
Assistance Cente rat 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for you rpassword.
X Return to your vehicle at the time agreed
upon with the Mercedes-Ben zCustomer
Assistance Center.
X Pull on the trunk lid handle for at least
20 seconds until the indicator lamp in the
SOS button (Y page 450) flashes.
The Connecting Call message appears in
the multifunction display.
US Ao nly:alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g .iPhone ®
)
i Vehicle remote opening is only possible if
the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If the trunkl id handle is pulled for longer
than 20 seconds befor eauthorization has
been received, you must wait for
15 minutes. Only then can you pull the
trunk lid handle once again.
Vehicle remote closing The remote closing feature can be used when
you have forgotte
nto lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at Features
455Stowage and features Z

1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for you rPIN.
The next time you are in yourv ehicle and
switch on the ignition, the Tele Aid Doors
Locked Remotely message appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
)
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Automatic vehicle data retrieval for the
service due date Your vehicle comes with a function which
improves the servicing of the vehicle
considerably. Shortly before the service due
date, mbrace sends important vehicle
maintenance information to the Mercedes-
Benz Customer Assistance Center. The
Mercedes-BenzC
ustomerAssistance Center
then informs your authorized Mercedes-Benz
Service Center of the work required. This
happens automatically and does not require
any action from the driver. This function
allows the Mercedes-Benz Center to improve
appointment planning significantly and
ensures that your vehicle receives the best
service possible.
i The "Automatic retrieval of vehicle data
for the service due date" function is only
available if the relevant mobile phone
network is available and adata connection
is possible. Stolen vehicle recovery service If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbere dincident
report.
X This numbe rwill be forwarded to the
Mercedes-Ben zCustome rAssistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcementa gency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace
automatically informs the Mercedes-Benz
Customer Assistance Center. Garage door opener
Important safety notes G
WARNING
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage. 456
FeaturesStowage and features

Do not ru
nthe engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death. All exhaust gas contains
carbon monoxide (CO), and inhaling it can
cause unconsciousness and possible death.
The HomeLink ®
garage door opener
integrated in the rear-view mirror allows you
to operate up to three different door and gate
systems.
i Certain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center.
Alternatively, you can call the following
telephone assistance services:
R USA: Mercedes-Ben zCustomer
Assistance Cente rat
1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
R HomeLink ®
hotline 1-800-355-3515
(free of charge)
More information on HomeLink ®
and/or
compatible products is also available
online at http://www.homelink.com.
i USA only:
This device complies with par t15oft he
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. this device must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
FCC ID: CB2HMIHL4 i
Canada only:
This device complies with the RSS-210
Rules of Industry Canada.O peration is
subjec tto the following two conditions:
1. This device may not cause harmful
interference, and
2. this device must accept any interference
received, including interference that may
cause undesired operation of the device.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
IC: 279B-HMIHL4
Programming the integrated garage
door opener on the rear-view mirror Programming buttons
G
WARNING
Only press the button on the integrated
garage door opener if there are no persons or
objects present within the sweep of the
garage door. Persons could otherwise be
injured as the door moves. Integrated garage door opener on the rear-view
mirror
Garage door remote control
0023is not part of
the integrated garage door opener.
X Before programming for the first time, clear
the memory of the integrated garage door
opener (Y page 459).
X Turn the SmartKey to position 2in the
ignition lock. Features
457Stowage and features Z