2013 MERCEDES-BENZ S-Class phone

Problem Possible causes/consequences and
0004 Solutions
You see a message
informing you that the
DVD containing the
digital map is
incompatible with the
system software. The DVD containing the digital map cannot be used for the update.
X
To confirm the message: press0021the COMAND controller.
X Eject the DVD.
X Have the system software updated at an authorized Mercedes-
Benz Center. The installation of the
map software has
failed. The DVD is dirty or scratched.
X
Clean the DVD.
X Restart installation. There is overheating due to excessive temperatures in the vehicle
interior.
X
Wait until the vehicle interior has cooled down.
X Restart installation. COMAND's integral hard drive is faulty.
X
Consult an authorized Mercedes-Benz Center. Telephone
General notes
Introduction COMAND, in conjunction with a Bluetooth
®
-
capable mobile phone, enables you to make
calls via the Bluetooth ®
interface.
Using the Bluetooth ®
interface and a suitable
mobile phone, you can use the hands-free
system, import contacts from the mobile
phone and receive vCards.
More detailed information on suitable mobile
phones and on connecting Bluetooth ®
-
capable mobile phones to COMAND can be
found on the Internet at
http://www.mbusa-mobile.com. Or call
the Mercedes-Benz Customer Assistance
Center on
1-800-FOR-MERCedes(1-800-367-6372) for
the USA or on 1-800-387-0100 for Canada. Safety notes G
WARNING
A driver's attention to the road must always
be his/her primary focus when driving. For
your safety and the safety of others, we
recommend that you pull over to a safe
location and stop before placing or taking a
telephone call. If you choose to use the mobile
phone while driving, please use the handsfree
facility and only use the mobile phone when
weather, road, and traffic conditions permit.
Some jurisdictions prohibit the driver from
using a mobile phone while driving a vehicle.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second. Telephone
197COMAND Z

Call disconnection while the vehicle is
in motion
Ac
all may be disconnected if:
R there is insufficient network coverage in
certain areas.
R you move from one transmitter/receiver
area (cell) into another and no channels are
free.
R you use a SIM card which is no tcompatible
with the network available.
R you are using a mobile phone with
"Twincard" and the mobile phone with the
second SIM card is already logged into the
network.
Operating options You can operate the telephone by:
R
using the COMAND controller:
turn 0031001C0032.
slide 003C001C003D or002A001C0006.
press 0021.
R the 0027 or001F button on the telephone
keypad on the center console
R the 0027 or001F button on the
multifunction steering wheel
R using the Voice Control System (see the
separate Voice Control System operating
instructions)
Unless otherwise indicated, the descriptions
and illustrations in this section refer to
COMAND and the telephone keypad. This
also means that to carry out the functions
described here, you must always be in the
Telephone menu. The fastest way to access
the Telephone menu is to press the 0011
function button. Function restrictions You will not be able to use the telephone, will
no longer be able to use the telephone, or you
may have to wait before using it, in the
following situations:
R
when the mobile phone is switched off
R when the "Bluetooth ®
" function is switched
off in COMAND
R when the "Bluetooth ®
" function is switched
off on the mobile phone
R if the mobile phone is not logged into a
mobile phone network
i The telephone automatically tries to log
on to a network .Ifno network is available,
you will not be able to make a " 911"
emergency call. If you attempt to make an
outgoing call, the NO SERVICE message will
appear for a short while.
R if you remove the SmartKey from the
ignition lock during an active conversation
in hands-free mode, the conversation may
be continued for up to 30 minutes. After
that time, it will be interrupted.
You can prevent this interruption by switching
to "private call" ("private mode") on the
mobile phone before deactivating COMAND
(see mobile phone operating instructions).
If you wish to switch off COMAND during an
active conversation in hands-free mode, the
following message will appear: You cannot
shut off COMAND until you have
finished your telephone call
911 emergency call
G
WARNING
The 911 emergency call system is a public
service. Using it without due cause is a
criminal offense.
The following requirements must be fulfilled
for a 911emergency call:
R the mobile phone must be switched on.
R a network must be available. 198
TelephoneCOMAND

R
a valid and operational SI Mcard must be
inserted in the mobile phone.
R the mobile phone is connected to COMAND
via Bluetooth ®
.
If you cannot make an emergency call, you
must arrange rescue measures yourself.
X Ente rnumbers using the number keypad
(Y page 204).
X Press the 0027button.
The telephone makes the connection.
X Wait for the emergency call center to
respond and then describe the emergency.
i If no SIM card has been inserted in a GSM
phone or if there is no service available for
a CDM Aphone, the NO SERVICE message
appears in COMAND. In this case, an
emergency call can only be transmitted via
the mobile phone itself and not via
COMAND. Telephony via the Bluetooth
®
interface
Conditions On the mobile phone
For telephony via COMAND's Bluetooth
®
interface, a Bluetooth ®
-capable mobile
phone is required.
i Not all mobile phones available on the
market are equally suitable. More detailed
information on suitable mobile phones and
on connecting Bluetooth ®
-capable mobile
phones with COMAND can be found on the
Internet at
http://www.mbusa-mobile.com.Orc all
the Mercedes-Ben zCustome rAssistance
Center on
1-800-FOR-MERCedes(1-800-367-6372)
(for the USA) or Customer Relations on
1-800-387-0100 (for Canada).
The battery of the mobile phone should
always be kept sufficiently charged in order
to prevent malfunctions. In preparation for telephoning via the
Bluetooth
®
interface, you should check the
following items on your mobile phone (see the
mobile phone operating instructions):
X Hands-Free Profile
The mobile phone must support Hands-
Free Profile 1.0 or above.
i Certain displays and functions (e.g. signal
strength display, conference connection)
are available, depending on the supported
version of the Hands-Free Profile.
X Bluetooth ®
visibility
On certain mobile phones, the device itself
must be made "visible" for other devices,
as well as activating the Bluetooth ®
function (see the mobile phone operating
instructions).
X Bluetooth ®
device name
Every Bluetooth ®
device has its own
Bluetooth ®
device name. This device name
is freely definable, but can be identical for
all devices from the same manufacturer. It
is therefore recommended that you change
this name so that you can easily recognize
your mobile phone (see the mobile phone
operating instructions).
X Switch on the mobile phone and enter the
PIN when prompted to do so (see the
mobile phone operating instructions).
X Activate Bluetooth ®
functions and, where
necessary, Bluetooth ®
visibility on the
mobile phone (see the mobile phone
operating instructions).
In COMAND
X Activate the Bluetooth ®
function in
COMAND (Y page 151).
Connecting amobile phone General information
Before using your mobile phone with
COMAND for the first time, you will need to
connect it. Telephone
199COMAND Z

When you authorize a new mobile phone, it is
connected automatically.
Connecting comprises:
R
searching for a Bluetooth ®
-capable mobile
phone
R subsequently authorizing it
You can connect up to 15 mobile phones.
Searching for amobile phone
X To call up the telephone menu: press the
0011 function button once or twice.
X Select Data/Connections in the
telephone basic menu by sliding 001C0006and
turning 0031001C0032the COMAND controller and
press 0021to confirm.
X Select Bluetooth Telephones and press
0021 to confirm.
X Select Update and press
0021to confirm.
COMAND searches for Bluetooth ®
telephones within range and adds them to
the Bluetooth ®
telephone list.
The duration of the searc hdepends on the
number of Bluetooth ®
telephones within
range and their characteristics. Example of display: Bluetooth
®
telephones list
0002 Currently connected 002Cand authorized
mobile phone 0017
0003 Mobile phone not within range but
previously authorized ( 0017symbol
appears in gray)
0026 Newly detected mobile phone in range,
not yet authorized 000D The Bluetooth
®
telephones list shows all
mobile phones within range and all previously
authorized mobile phones, whether or not
they are in range.
i If the Bluetooth ®
telephones list is already
full, you will be requested to de-authorize a
mobile phone ( Ypage 202). If COMAND
does not find your mobile phone, external
authorization (Y page 201) may be
necessary.
Authorizing (registering) amobile phone
X In the Bluetooth ®
telephones list, selec tthe
not yet authorized mobile phone by turning
0031001C0032 the COMAND controller.
X Select Options by sliding
001C003Dthe
COMAND controller and press 0021to
confirm.
X Select Authorize and press
0021to confirm.
or
X Press 0021to confirm the selected mobile
phone.
The input menu for the passcode appears. The passcode is any one to sixteen-digit
number combination which you can choose
yourself. You must enter the same number
combination in COMAND and in the
Bluetooth
®
-capable mobile phone (see the
operating instructions of the mobile phone).
i Some mobile phones require the input of
a four-digit passcode or longer number
combinations. 200
TelephoneCOMAND

If you want to reauthorize a mobile phone
following de-authorization, you can select a
different passcode.
X
To enter apasscode in COMAND: press
the numbe rkeys in sequence.
0003 is available for selection after the first
number has been entered.
or
X Select the digits one by one by turning
0031001C0032 the COMAND controller and press
0021 to confirm.
X To confirm an entry in COMAND: select
0003 using the COMAND controller and
press 0021to confirm.
or
X Select SENDon the telephone keypad.
X Now enter the same passcode in the mobile
phone.
To make entries on the mobile phone: if
the Bluetooth ®
connection is successful, you
will be requested to enter the passcode (see
mobile phone operating instructions).
X Enter the same passcode on the mobile
phone that you entered in COMAND.
i After entering the passcode, you may also
need to enter a confirmation in your mobile
phone to connectc alls. Please check your
mobile phone display.
If the Error during authorization process message appears on the
COMAND display, you may have exceeded
the allowed time. Repeat th eprocedure.
The mobile phone is connected to COMAND
(authorized) .You can now make phone calls
using the COMAND hands-free system.
External authorization If COMAND does not detect your mobile
phone, this may be due to particular security
settings on your mobile phone. In this case,
you can test if your mobile phone can find
COMAND. The Bluetooth ®
device name of
COMAND is MB Bluetooth .Observe the following: some mobile phones
require that you reconnect to COMAND after
you have entered the passcode (see the
mobile phone operating instructions). The
mobile phone cannot otherwise be
authorized.
X
Press the 0011function button on the
COMAND controller once or twice.
X Select Data/Connections in the
telephone basic menu by sliding 001C0006and
turning 0031001C0032the COMAND controller and
press 0021to confirm.
X Select Bluetooth Telephones and press
0021 to confirm.
X Select Update .
X Select Options by sliding
001C003Dand press
0021 to confirm.
X Select External Authorization and
press 0021to confirm.
X Start the Bluetooth ®
search on the mobile
phone (see the mobile phone operating
instructions).
X Select COMAND (MB Bluetooth ) on the
mobile phone.
i The order in which the passkey is entered
depends on the mobile phone.
X Enter the passkey on the mobile phone
when prompted.
X Confirm the Do you want to authorize
XX? question in COMAND with
Yes .
X Enter the passkey in COMAND.
Connecting another mobile phone If you have authorized more than one mobile
phone, you can switch between the individual
phones.
i
You can only switch to another authorized
phone if you are not currently making a call.
X Select the mobile phone in the Bluetooth ®
telephones list by turning 0031001C0032the Telephone
201COMAND Z

COMAND controller and press
0021to
confirm.
The selected mobile phone is searched for
and connected if it is within Bluetooth ®
range and if Bluetooth ®
is activated.
Only one mobile phone can be connected
at any one time. The currently connected
mobile phone is indicated by the 002Cdot in
the Bluetooth ®
telephones list
(Y page 199).
Displaying details X
Select Data/Connections in the
telephone basic menu by sliding 001C0006and
turning 0031001C0032the COMAND controller and
press 0021to confirm.
X Select Bluetooth Telephones and press
0021 to confirm.
X Selec tthe desired mobile phone in the
Bluetooth ®
telephones list.
X Select Options by sliding
001C003Dand press
0021 to confirm.
X Select Details and press
0021to confirm.
The following information concerning the
selected mobile phone is shown:
R Bluetooth ®
name
R Bluetooth ®
address
R equipment class, e.g. telephone,
computer
R availability
R authorization status
X To close the detailed view: turn0031001C0032 or
slide 003C001C003D the COMAND controller.
De-registering (de-authorizing) amobile
phone Mercedes-Benz USA, LLC recommends de-
authorizating in both COMAND and the
mobile phone. Subsequen tauthorization may
otherwise fail. X
To call up the telephone menu: press the
0011 function button once or twice.
X Select Data/Connections in the
telephone basic menu by sliding 001C0006and
turning 0031001C0032the COMAND controller and
press 0021to confirm.
X Select Bluetooth Telephones and press
0021 to confirm.
X Selec tthe desired mobile phone in the
Bluetooth ®
telephones list.
X Select Options by sliding
001C003Dand press
0021 to confirm.
X Select De-authorize and press
0021to
confirm.
Ap rompt appears asking whethe ryou
really wish to de-authorize this device.
X Select Yes or
No .
If you select Yes , the device will be deleted
from the Bluetooth ®
telephones list.
If you select No , the process will be aborted.
i Before re-authorizing the mobile phone,
you should also delete the device name MB Bluetooth from your mobile phone's
Bluetooth ®
list.
Basic telephone menu (Bluetooth ®
interface) X
To call up the telephone menu: press the
0011 function button once or twice.
If the mobile phone is ready for use, the
following display appears: 202
TelephoneCOMAND

Example display
:telephone basic menu
(Bluetooth ®
interface)
0002 Network provider icon
0003 Signal strength of mobile phone network
0016
0026 Receiver icon 0019or003E
0025 To display the COMAND phone book
0023 To display call lists
0024 Character bar with characters for phone
number entry
0014 Bluetooth ®
name of the currently
connected mobile phone
i Displays 0002and 0003are shown, depending
on the mobile phone connected.
Bars 0003display the curren tsignal strength
of the mobile phone network .Ifall bars are
filled, you have optimum reception. If all
bars are empty, there is very poor reception
or none at all.
Receiver icon 0026shows whether a call is
active/being connected 0019or not 003E. Reception and transmission volume
Once the mobile phone has been authorized,
you can optimize the transmission and
receptio nvolume settings. Find information
on the optimal setting for your mobile phone
on the Internet at
http://www.mbusa-mobile.com. Or call
the Mercedes-Benz Customer Assistance
Center on
1-800-FOR-MERCedes(1-800-367-6372) (forthe USA) or Customer Relations on
1-800-387-010
0(for Canada).
i Incorrect settings may have a significant
impact on the quality of calls.
X Press the 0011function button.
X Select Data/Connections in the
telephone basic menu by sliding 001C0006and
turning 0031001C0032the COMAND controller and
press 0021to confirm.
X Select Bluetooth Telephones and press
0021 to confirm.
X Selec tana uthorized mobile phone from
the list by turning 0031001C0032.
X Select Options by sliding
001C003Dand press
0021 to confirm.
X Select Reception Volume or
Transmission Volume and press
0021to
confirm. X
To set the volume on scale: select by
sliding 002A001C0006the COMAND controller and
press 0021to confirm. Telephone operation
Incoming call Rejecting or accepting
acall
When there is an incoming call, you see a
corresponding window in the display. Telephone
203COMAND Z

X
To reject: selectReject by turning
0031001C0032
the COMAND controller and press 0021to
confirm.
or
X Press the 001Fbutton on the telephone
keypad or on the multifunctio nsteering
wheel.
X To accept: confirmAccept by pressing
0021.
or
X Press the 0027button on the telephone
keypad.
or
X Press the 0027or001B button on the
multifunctio nsteering wheel.
Once you have accepted the call, you can use
hands-free mode. The call volume can be
adjusted (Y page 138).For more information,
see the "Functions available during a call"
section (Y page 205).
The display shows the phone number or the
name and phone number (if the entry is stored
in the address book) or shows the Unknown(phone number withheld) message.
i
You can also accept a call as described
above when COMAND is showing the
display of a different main application. The
display switches to the telephone display
after a call is accepted using the COMAND
controller or the telephone keypad. After
the call is finished, you see the display of
the previous main application again. Making a call Entering
atelephone number using the
telephone keypad
X Call up the telephone basic menu
(Y page 202).
X Enter all the digits of the phone number
using the telephone keypad.
X To make a call: press the0027button on
the telephone keypad or on the
multifunction steering wheel.
Entering atelephone number using the
telephone basic menu
X Call up the telephone basic menu
(Y page 202).
X Select the digits one by one by turning
0031001C0032 and sliding 002A001C0006the COMAND
controller and press 0021to confirm.
X To make a call: selectSEND from the
telephone basic menu and press 0021to
confirm.
or
X Press the 0027button on the telephone
keypad or on the multifunction steering
wheel.
Redialing
X Call up the telephone basic menu
(Y page 202).
X Press the 0027button on the telephone
keypad.
or
X Select SEND fro
mt he telephone basic menu
and press 0021to confirm.
In both cases, the calls dialed list appears.
The most recently dialed number is at the
top.
X To selectac all:select an entry by turning
0031001C0032 the COMAND controller and press
0021 to confirm. 204
TelephoneCOMAND