2013 MAZDA MODEL CX-9 Owners Manual (in English)

Black plate (545,1)
Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qContact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.
Log on: at www.MazdaMexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on“Contactanos”at the top of the page at www.MazdaMexico.com.mx
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA (62932).
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
Customer Information and Reporting Safety Defects
Customer Assistance
9-11
CX-9_8CM9-EA-12I_Edition1 Page545
Thursday, September 13 2012 2:40 PM
Form No.8CM9-EA-12I

Black plate (546,1)
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
9-12
Customer Information and Reporting Safety Defects
Customer Assistance
CX-9_8CM9-EA-12I_Edition1 Page546
Thursday, September 13 2012 2:40 PM
Form No.8CM9-EA-12I

Black plate (547,1)
Importer/Distributor
qU.S.A.
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
Distributor in Each Area
qCANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
qPUERTO RICO/U.S. Virgin Island
Plaza Motors Corp. (Mazda de Puerto
Rico)
P.O. Box 362722, San Juan, Puerto Rico
00936-2722
TEL: (787) 641-9300
qMEXICO
Mazda Motor de Mexico
Mario Pani # 150, PB Col. Lomas de
Santa Fe Mexico, D.F. C.P. 05300 Del.
Cuajimalpa
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
qGUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
qSAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
9-13
CX-9_8CM9-EA-12I_Edition1 Page547
Thursday, September 13 2012 2:40 PM
Form No.8CM9-EA-12I

Black plate (548,1)
Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051
9-14
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
CX-9_8CM9-EA-12I_Edition1 Page548
Thursday, September 13 2012 2:40 PM
Form No.8CM9-EA-12I

Black plate (549,1)
Warranties for Your Mazda
lNew Vehicle Limited WarrantylPowertrain Limited WarrantylSafety Restraint System Limited WarrantylAnti-perforation Limited WarrantylFederal Emission Control Warranty/California Emission Control WarrantylEmission Defect WarrantylEmission Performance WarrantylEmission Control WarrantylReplacement Parts and Accessories Limited WarrantylTire Warranty
NOTE
Warranty information varies depending on the country. Refer to the Warranty Booklet for detailed
warranty information.
Customer Information and Reporting Safety Defects
Warranty
9-15
CX-9_8CM9-EA-12I_Edition1 Page549
Thursday, September 13 2012 2:40 PM
Form No.8CM9-EA-12I

Black plate (550,1)
Outside the United States and Canada
Government regulations in the United States and Canada require that automobiles meet
specific emission regulations and safety standards. Therefore, vehicles built for use in the
United States, its territories, and Canada may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside these areas.
You may have these problems if you do:
lRecommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
lProper repair facilities, tools, testing equipment, and replacement parts may not be
available.
The Mazda warranty applies only to Mazda vehicles registered and normally operated in
the United States, its territories, and Canada.
9-16
Customer Information and Reporting Safety Defects
Warranty
CX-9_8CM9-EA-12I_Edition1 Page550
Thursday, September 13 2012 2:40 PM
Form No.8CM9-EA-12I

Black plate (551,1)
Outside the United States
Government regulations in the United States require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for use in the United
States may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States. However, in the event that you are moving to Canada
permanently, Mazda vehicles built for use in the United States could be eligible for
exportation to Canada with specific vehicle modifications to comply with the Canadian
Motor Vehicle Safety Standards (CMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers on
vacation.
You may have the following problems if you do take your vehicle outside of the United
States:
lRecommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
lProper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer's Warranty Booklet for more information.
Customer Information and Reporting Safety Defects
Warranty
9-17
CX-9_8CM9-EA-12I_Edition1 Page551
Thursday, September 13 2012 2:40 PM
Form No.8CM9-EA-12I

Black plate (552,1)
Outside Canada
Government regulations in Canada require that automobiles meet specific emission
regulations and safety regulations. Therefore, vehicles built for use in Canada may differ
from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside Canada. However, in the event that you are moving to the United States
permanently, Mazda vehicles built for use in Canada could be eligible for exportation to the
United States with specific vehicle modifications to comply with the United States Federal
Motor Vehicle Safety Standards (FMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers on
vacation.
You may have the following problems if you do take your vehicle outside of Canada:lRecommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
lProper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer's Warranty Booklet for more information.
9-18
Customer Information and Reporting Safety Defects
Warranty
CX-9_8CM9-EA-12I_Edition1 Page552
Thursday, September 13 2012 2:40 PM
Form No.8CM9-EA-12I