
PROTECT YOURSELF FROM THE
RISING COST OF VEHICLE REPAIRS
WITH A FORD EXTENDED SERVICE
PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service
Plan. It is the only extended service
plan backed by Ford Motor Company,
and provides peace of mind
protection beyond the New Vehicle
Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of
your Ford Extended Service Plan. With
Ford ESP, you minimize your risk for
unexpected repair bills and rising
repair costs.
Up to 500+ Covered Vehicle
Components
There are four Extended Service Plans
with different levels of coverage. Ask
your authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With
over 500 covered components,
this plan is so complete that we
generally only discuss what’ s not
covered.
2. ExtraCARE - Covers 113 components, and includes many
high-tech items.
3. BaseCARE - Covers 84 components. 4. PowertrainCARE - Covers 29
critical components.
Ford Extended Service Plan is honored
by all authorized Ford and Lincoln
dealers in the U.S. and Canada. It is
the only extended service plan
authorized and backed by Ford Motor
Company.
That means you get:
• Reliable, quality service anywhere
you go
• Repairs performed by factory
trained technicians, using Genuine
Ford and Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day
covered repairs.
Extended Rental Benefits
If your vehicle is kept overnight for
covered repairs, you are eligible for
rental car coverage, including Bumper
to Bumper warranty repairs, or Field
Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and
battery jump starts
• Out of fuel and lock-out assistance
340
MKZ (CC9) Ford Extended Service Plan (ESP)

Exterior Mirrors......................................89
Auto-Dimming Feature...........................90
Blind Spot Monitor.....................................91
Fold-Away Exterior Mirrors....................90
Heated Exterior Mirrors............................90
Integrated Blind Spot Mirrors................90
Memory Mirrors.......................................... 90
Power Exterior Mirrors..............................89
Signal Indicator Mirrors...........................90
F
Fastening the Safety Belts................32 Rear Inflatable Safety Belt......................35
Restraint of Pregnant Women..............33
Safety Belt Extension Assembly..........36
Safety Belt Locking Modes.....................33
Flat Tire Inflation See: Temporary Mobility Kit................303
Floor Mats.............................................248
Ford Extended Service Plan (ESP)...................................................340
SERVICE PLANS (CANADA ONLY)...................................................... 342
SERVICE PLANS (U.S. Only)..............340
Front Passenger Sensing System...................................................45
Fuel and Refueling...............................172
Fuel Consumption
...............................178
Calculating Fuel Economy.....................178
Filling the Tank........................................... 178
Fuel Filter...............................................287
Fuel Quality
............................................173
Choosing the Right Fuel.........................173
Octane Recommendations...................173
Fuses.......................................................265
Fuse Specification Chart.................266 Passenger Compartment Fuse
Panel......................................................... 273
Power Distribution Box.........................266 G
Garage Door Opener
See: Universal Garage Door
Opener...................................................... 153
Gauges......................................................95 Common Displays.....................................96
Left Information Display..........................95
Right Information Display.......................96
General Information on Radio Frequencies..........................................52
Intelligent Access.......................................52
Getting Assistance Outside the U.S. and Canada
.......................................262
Getting the Services You Need.....................................................258
Away From Home....................................258
Global Opening and Closing............89 Closing the Windows...............................89
Opening the Windows.............................89
H
Hazard Warning Flashers
.................251
Headlamp Exit Delay...........................83
Head Restraints
...................................143
Adjusting the Head Restraint...............144
Tilting Head Restraints ..........................145
Heated Seats........................................150 Rear Heated Seats....................................151
Heated Steering Wheel......................78
Heated Windows and Mirrors........140 Heated Exterior Mirror............................140
Heated Rear Window.............................140
Heating See: Climate Control...............................138
HEV See: Hybrid Electric Vehicle..................166
High Voltage Battery Cut-Off Switch...................................................183
High Voltage Battery..........................182 General Information................................182
464
MKZ Hybrid (CC9) Index

Starting a Gasoline Engine..............162
Fast Restart................................................ 163
Guarding Against Exhaust Fumes....................................................... 163
Important Ventilating Information............................................ 164
Switching Off the Vehicle When It Is Moving...................................................... 163
Switching Off the Vehicle When It Is Stationary............................................... 163
Starting and Stopping the Engine....................................................161
General Information.................................161
Steering..................................................233 Electric Power Steering.........................233
Steering Wheel.......................................75
Storage Compartments...................160
Sunroof See: Moonroof............................................. 92
Sun Shades
.............................................92
Sun Visors................................................92
Illuminated Vanity Mirror.........................92
Supplementary Restraints System...................................................42
Principle of Operation..............................42
Symbols Glossary
....................................7
T
Technical Specifications See: Capacities and
Specifications.......................................330 Temporary Mobility Kit
.....................303
First Stage: Reinflating the Tire with
Sealing Compound and Air.............305
General Information...............................304
Second Stage: Checking Tire Pressure.................................................. 307
Tips for Use of the Kit............................304
What to do after the Tire has been Sealed..................................................... 308
What to do when a Tire Is Punctured.............................................. 305
The Better Business Bureau (BBB) Auto Line Program (U.S.
Only)....................................................260
Tire Care..................................................313 Glossary of Tire Terminology................315
Information About Uniform Tire
Quality Grading.....................................313
Information Contained on the Tire Sidewall................................................... 316
Temperature A B C...................................314
Traction AA A B C......................................314
Treadwear................................................... 314
Tire Inflation When Punctured See: Temporary Mobility Kit................303
Tire Pressure Monitoring System................................................309
Changing Tires with a Tire Pressure Monitoring System................................311
Understanding Your Tire Pressure Monitoring System ...............................311
Tire Repair Kit See: Temporary Mobility Kit................303
Tires See: Wheels and Tires...........................303
Towing a Trailer...................................244
Towing the Vehicle on Four Wheels.................................................245
Emergency Towing..................................245
Recreational Towing...............................245
Towing....................................................244
469
MKZ Hybrid (CC9) Index