2013 LINCOLN MKZ HYBRID ESP

A high crown in the road or high
crosswinds may also make the
steering seem to wander or pull.
Adaptive Learning
The EPS system adaptive learning
helps correct for road irregularities
and improves overall handling and
steering feel. It communicates with
the vehicle's brake system to help
operate advanced stability control
and accident avoidance systems.
Additionally, whenever the battery is
disconnected or a new battery
installed, the vehicle must be driven
a short distance before the strategy
is relearned and all systems are
reactivated.
DRIVE CONTROL
LINCOLN DRIVE CONTROL
Lincoln Drive Control delivers the
Lincoln driving experience through a
suite of sophisticated electronic
vehicle systems. These systems
continuously monitor both your driving
inputs and the road conditions to
optimize ride comfort, steering,
handling, powertrain response and
sound. You can preset your
preferences for these systems within
the information display. Lincoln Drive
Control will respond to your
preferences based on what gear
position you select. This provides a
single location to control multiple
systems performance settings.
Lincoln Drive Control consists of the
following systems:
•
Continuously Controlled Damping
dynamically adjusts the shock
absorbers stiffness in real time to
match the road surface and driver
inputs. Vehicle motion (roll, pitch,
bounce), suspension position,
vehicle loading, vehicle speed, road
conditions, and steering are
continuously monitored to adjust
the suspension damping for
optimal vehicle control.
• Electronically Power-Assisted
Steering adjusts steering effort and
feel based on vehicle speed and
your inputs
• Active Noise Control utilizes
vehicle electronics to enhance the
acoustic experience
• Electronic Stability Control and
Traction Control maintain vehicle
control in adverse conditions or
high performance driving
• Electronic Throttle Control which
enhances the powertrain response
to your inputs
These systems have a range of modes
which you can choose from in order
to customize your ideal driving
experience:
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MKZ (CC9) Driving Aids

•
Comfort – Provides a more relaxed
driving experience, maximizing
comfort. Steering effort is
decreased and suspension
movement is more fluid. Comfort
mode is ideal when enhanced
traveling comfort is desired.
• Normal – Delivers a balanced
combination of comfortable,
controlled ride and confident
handling. This mode provides an
engaging drive experience and a
direct connection to the road
without sacrificing any of the
composure demanded from a
luxury vehicle.
• Sport – Provides a sportier driving
experience. Suspension stiffens,
with an emphasis on handling and
control. The engine responds more
directly to your inputs and takes
on a more powerful tone. Sport
mode is intended to be used during
more spirited driving.
Using Lincoln Drive Control
You can configure which of the Drive
Control modes are active when the
vehicle is in D (Drive) or in S (Sport).
The configuration is retained until
modified from the main menu on the
information display.
To change the vehicle ’s Drive Control
settings from the main menu on the
information display:
1. Choose Settings.
2. Choose Driver Assist.
3. Choose Vehicle. 4.
Select the shift position you would
like to configure, either
D or S.
5. Choose from Comfort, Normal, or Sport modes as your preferred
setting in
D.
6. Choose from Normal or Sport
modes as your preferred setting in
S.
Note: Lincoln Drive Control has
diagnostic checks that continuously
monitor the system to ensure proper
operation. Certain types of system
errors will gray out the mode selections
within the information display,
preventing you from changing states
when the gear position is changed.
Other types of errors will produce a
temporary message that states Drive
Control Malfunction. If either condition
persists for multiple key cycles, take
your vehicle to an authorized dealer to
have it checked.
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MKZ (CC9) Driving Aids

ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle
Limited Warranty. The service is
available:
•
24-hours, seven days a week.
• for the coverage period listed on
the Roadside Assistance Card
included in your Owner's Manual
portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare
(except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key
replacement cost is the customer's
responsibility).
• fuel delivery — Independent
Service Contractors, if not
prohibited by state, local or
municipal law shall deliver up to
2.0 gallons (7.5L) of gasoline or
5.0 gallons (18.9L) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month
period. •
winch out — available within 100
feet (30.5 meters) of a paved or
county maintained road, no
recoveries.
• towing — Ford and Lincoln eligible
vehicles towed to an authorized
dealer within 35 miles (56 km) of
the disablement location or to the
nearest authorized dealer. If a
member requests to be towed to
an authorized dealer more than 35
miles (56 km) from the
disablement location, the member
shall be responsible for any
mileage costs in excess of 35 miles
(56 km).
Trailers shall be covered up to $200
if the disabled eligible vehicle requires
service at the nearest authorized
dealer. If the trailer is disabled, but the
towing vehicle is operational, the
trailer does not qualify for any
roadside services.
Vehicles Sold In The U.S. :
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card
is found in the owner's information
portfolio in the glove compartment.
U.S. Lincoln vehicle customers who
require Roadside Assistance, call
1-800-521-4140.
250
MKZ (CC9) Roadside Emergencies

Vehicle Information and General
Safety Practices
•
Know the make and model of your
vehicle.
• Review the owner ’s manual and
become familiar with your vehicle ’s
safety information and
recommended safety practices.
• Do not attempt to repair damaged
electric and hybrid-electric
vehicles yourself. Contact an
authorized Ford Dealer or vehicle
manufacturer representative for
service.
Crashes
A crash or impact significant enough
to require an emergency response for
conventional vehicles would also
require the same response for an
electric or hybrid-electric vehicle.
If possible
• Move your car to a safe, nearby
location and remain on the scene.
• Roll down the windows before
shutting your vehicle off.
• Place your vehicle in Park, set the
parking brake, turn off the vehicle,
activate the hazard lights, and
move your key(s) at least 16 feet
(5 meters) away from the vehicle. Always
•
Call 911 if assistance is needed and
advise that an electric or
hybrid-electric vehicle is involved.
• Do not touch exposed electrical
components or the engine
compartment, as a shock hazard
may exist.
• Avoid contact with leaking fluids
and gases, and remain out of the
way of oncoming traffic until
emergency responders arrive.
• When emergency responders
arrive, tell them that the vehicle
involved is an electric vehicle or
hybrid vehicle.
Fires
As with any vehicle, call 911
immediately if you see sparks, smoke
or flames coming from the vehicle.
• Exit the vehicle immediately.
• Advise 911 that an electric or
hybrid-electric vehicle is involved.
• As with any vehicle fire, do not
inhale smoke, vapors or gas from
the vehicle, as they may be
hazardous.
• Remain a safe distance upwind
and uphill from the vehicle fire.
• Stay out of the roadway and stay
out of the way of any oncoming
traffic while awaiting the arrival of
emergency responders.
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MKZ (CC9) Roadside Emergencies

Post-Incident
•
Do not store a severely damaged
vehicle with a lithium-ion battery
inside a structure or within 50 feet
(15 meters) of any structure or
vehicle.
• Make sure that passenger and
cargo compartments remain
ventilated (i.e., open window, door,
or trunk).
• For vehicles in the United States,
notify Ford Motor Company
1-800-392-3673 (then follow the
prompts on the voice response
menu), an authorized Ford dealer
or service center as soon as
possible as there may be other
steps to secure and discharge the
high-voltage battery.
• For vehicles in Canada, notify Ford
Motor Company 1-800-565-3673
(then follow the prompts on the
voice response menu), an
authorized Ford dealer or service
center as soon as possible as there
may be other steps to secure and
discharge the high-voltage battery.
• Call 911 if you observe leaking
fluids, sparks, smoke or flames, or
hear gurgling or bubbling from the
high-voltage battery. POST-CRASH ALERT
SYSTEM
The system flashes the turn signal
lamps and sounds the horn
(intermittently) in the event of a
serious impact that deploys an airbag
(front, side, side curtain or Safety
Canopy) or the safety belt
pretensioners.
The horn and lamps will turn off when:
•
The hazard control button is
pressed
• The panic button (if equipped) is
pressed on the remote entry
transmitter
• Your vehicle runs out of power
Spinout Detection
If a spinout is detected, the vehicle
comes to a stop and the hazard
warning flashers come on. The
message Spinout Detected Hazards
Activated will also appear on the
instrument cluster. The message may
not appear if your vehicle runs out of
power.
Once the hazard warning flashers
have been activated, you can turn
them off by:
• Pressing the hazard warning
flasher button
• Pressing the remote control unlock
button
• Pressing the remote control panic
button
• Cycling the ignition on and off
twice
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MKZ (CC9) Roadside Emergencies

CAMVAP services are available in all
Canadian territories and provinces.
For more information, without charge
or obligation, call your CAMVAP
Provincial Administrator directly at
1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a
foreign country, contact the
appropriate foreign embassy or
consulate. These officials can inform
you of local vehicle registration
regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can
only get fuel with an anti-knock index
lower than is recommended for your
vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may
damage the effectiveness of your
emission control system and may
cause engine knocking or serious
engine damage. Ford Motor Company
or Ford of Canada is not responsible
for any damage caused by use of
improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while
you are traveling or living in
Asia-Pacific Region, Sub-Saharan
Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel,
contact the nearest authorized dealer.
If the authorized dealer cannot help
you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS &
GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern
Mariana Islands (CNMI), America
Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free
Number: (800) 841-FORD (3673).
If your vehicle must be serviced while
you are traveling or living in Puerto
Rico, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
262
MKZ (CC9) Customer Assistance

FORD MOTOR COMPANY
FORD EXPORT OPERATIONS &
GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while
you are traveling or living in the Middle
East, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of
Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North
America and then relocate to any of
the above locations, register your
vehicle identification number (VIN)
and new address with Ford Motor
Company Export Operations & Global
Growth Initiatives by emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer.
In the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations
Manager. If you require additional
assistance or clarification, please
contact the respective Customer
Relationship Center as previously
listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this
portfolio, contact Helm, Incorporated
at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog,
call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m.
EST
Helm, Incorporated can also be
reached by their website:
www.helminc.com
(Items in this catalog may be
purchased by credit card, check or
money order.)
263
MKZ (CC9) Customer Assistance

5. Run the engine until it reaches
normal operating temperature.
While the engine is warming up,
complete the following: Reset the
clock. See Audio System (page
134). Reset the power windows
bounce-back feature. See
Windows and Mirrors (page 88).
Reset the radio station presets.
See
Audio System (page 134).
6. Allow the engine to idle for at least
one minute. If the engine turns off,
step on the accelerator to start the
engine.
7. While the engine is running, step on the brake pedal and shift the
transmission to N.
8. Allow the engine to run for at least
one minute by pressing on the
accelerator pedal.
9. Drive the vehicle at least 10 miles (16 kilometers) to completely
relearn the idle and fuel trim
strategy.
Note: If you do not allow the engine to
relearn the idle and fuel trim strategy,
the idle quality of your vehicle may be
adversely affected until the engine
computer eventually relearns the idle
trim and fuel trim strategy.
Note: Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized standards
for disposal. Call your local authorized
recycling center to find out more about
recycling automotive batteries. Note:
It is recommended that the
negative battery cable terminal be
disconnected from the battery if you
plan to store your vehicle for an
extended period of time.
CHECKING THE WIPER
BLADES Run the tip of your fingers over the
edge of the blade to check for
roughness.
Clean the wiper blades with washer
fluid or water applied with a soft
sponge or cloth.
CHANGING THE WIPER
BLADES
The wiper arms can be manually
moved when the ignition is off. This
allows for ease of blade replacement
and cleaning under the blades.
1.
Pull the wiper blade and arm away
from the glass.
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MKZ (CC9) MaintenanceE142463