2013 LINCOLN MKZ HYBRID airbag off

Post-Incident
•
Do not store a severely damaged
vehicle with a lithium-ion battery
inside a structure or within 50 feet
(15 meters) of any structure or
vehicle.
• Make sure that passenger and
cargo compartments remain
ventilated (i.e., open window, door,
or trunk).
• For vehicles in the United States,
notify Ford Motor Company
1-800-392-3673 (then follow the
prompts on the voice response
menu), an authorized Ford dealer
or service center as soon as
possible as there may be other
steps to secure and discharge the
high-voltage battery.
• For vehicles in Canada, notify Ford
Motor Company 1-800-565-3673
(then follow the prompts on the
voice response menu), an
authorized Ford dealer or service
center as soon as possible as there
may be other steps to secure and
discharge the high-voltage battery.
• Call 911 if you observe leaking
fluids, sparks, smoke or flames, or
hear gurgling or bubbling from the
high-voltage battery. POST-CRASH ALERT
SYSTEM
The system flashes the turn signal
lamps and sounds the horn
(intermittently) in the event of a
serious impact that deploys an airbag
(front, side, side curtain or Safety
Canopy) or the safety belt
pretensioners.
The horn and lamps will turn off when:
•
The hazard control button is
pressed
• The panic button (if equipped) is
pressed on the remote entry
transmitter
• Your vehicle runs out of power
Spinout Detection
If a spinout is detected, the vehicle
comes to a stop and the hazard
warning flashers come on. The
message Spinout Detected Hazards
Activated will also appear on the
instrument cluster. The message may
not appear if your vehicle runs out of
power.
Once the hazard warning flashers
have been activated, you can turn
them off by:
• Pressing the hazard warning
flasher button
• Pressing the remote control unlock
button
• Pressing the remote control panic
button
• Cycling the ignition on and off
twice
257
MKZ (CC9) Roadside Emergencies

CLEANING THE
INSTRUMENT PANEL AND
INSTRUMENT CLUSTER
LENS
WARNING
Do not use chemical solvents or
strong detergents when cleaning
the steering wheel or instrument panel
to avoid contamination of the airbag
system. Clean the instrument panel and
cluster lens with a clean, damp, white
cotton cloth, then use a clean and dry
white cotton cloth to dry these areas.
•
Avoid cleaners or polishes that
increase the gloss of the upper
portion of the instrument panel.
The dull finish in this area helps
protect you from undesirable
windshield reflection.
• Be certain to wash or wipe your
hands clean if you have been in
contact with certain products such
as insect repellent and suntan
lotion in order to avoid possible
damage to the interior painted
surfaces.
• Do not use household or glass
cleaners as these may damage the
finish of the instrument panel,
interior trim and cluster lens.
• Do not allow air fresheners and
hand sanitizers to spill onto interior
surfaces. If a spill occurs, wipe off
immediately. Damage may not be
covered by your warranty. If a staining liquid like coffee or juice
has been spilled on the instrument
panel or on interior trim surfaces,
clean as follows:
1. Wipe up spilled liquid using a
clean, white, cotton cloth.
2. Wipe the surface with a damp, clean, white cotton cloth. For more
thorough cleaning, use a mild soap
and water solution. If the spot
cannot be completely cleaned by
this method, the area may be
cleaned using a commercially
available cleaning product
designed for automotive interiors.
3. If necessary, apply more soap and
water solution or cleaning product
to a clean, white, cotton cloth and
press the cloth onto the soiled
area. Allow this to set at room
temperature for 30 minutes.
4. Remove the soaked cloth and if it is not soiled badly, use this cloth
to clean the area by using a
rubbing motion for 60 seconds.
5. Following this, wipe area dry with a clean, white, cotton cloth.
CLEANING LEATHER SEATS
(IF EQUIPPED)
For routine cleaning, wipe the surface
with a soft, damp cloth. For more
thorough cleaning, wipe the surface
with a mild soap and water solution.
Dry the area with a soft cloth. In
Canada, use Motorcraft® Vinyl
Cleaner.
298
MKZ (CC9) Vehicle Care

Note:
If any user turns 911 Assist on or
off, that setting applies for all paired
phones. If 911 Assist is turned off, either
a voice message plays or a display
message (or icon) comes on (or both)
when your vehicle is started after a
previously paired phone connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have
trouble using this feature.
If a crash deploys an airbag (excludes
knee airbags and rear inflatable safety
belts [if equipped]) or activates the
fuel pump shut-off, your
SYNC-equipped vehicle may be able
to contact emergency services by
dialing 911 through a paired and
connected Bluetooth-enabled phone.
You can learn more about the 911
Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints
System (page 42). Important
information regarding airbag
deployment is in this chapter.
See
Roadside Emergencies (page
250). Important information regarding
the fuel pump shut-off is in this
chapter. Setting 911 Assist On If your vehicle is equipped
with Navigation, touch the i
(Information) button to
access these features. If your vehicle
is not equipped with Navigation, touch
the corner of the touchscreen with the
green tab.
Touch
Apps > 911 Assist, then select
On. You can also access 911
Assist by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist,
or
• Pressing the Settings icon >
Help
> 911 Assist.
To make sure that 911 Assist works
properly:
• SYNC must be powered and
working properly at the time of the
incident and throughout feature
activation and use.
• The 911 Assist feature must be set
on prior to the incident.
• You must pair and connect a
Bluetooth-enabled and
compatible phone to SYNC.
• A connected Bluetooth-enabled
phone must have the ability to
make and maintain an outgoing
call at the time of the incident.
409
MKZ (CC9) MyLincoln Touch
™E142608 E142607

•
A connected Bluetooth-enabled
phone must have adequate
network coverage, battery power
and signal strength.
• The vehicle must have battery
power and be located in the United
States, Canada or in a territory in
which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or
activate the fuel pump shut-off
(which would trigger 911 Assist);
however, SYNC tries to contact
emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to
connect to, any available previously
paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of
time (about 10 seconds) to cancel
the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a
similar message: "SYNC will
attempt to call 911, to cancel the
call, press Cancel on your screen
or press and hold the phone button
on your steering wheel." If you do not cancel the call, and
SYNC makes a successful call, a
pre-recorded message plays for the
911 operator, and then the
occupant(s) in your vehicle is able to
talk with the operator. Be prepared to
provide your name, phone number
and location immediately, because
not all 911 systems are capable of
receiving this information
electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a
crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your
vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that
your vehicle has been in a crash
involving the deployment of an airbag
or activation of the fuel pump
shut-off. Certain versions or updates
to 911 Assist may also be capable of
electronically or verbally disclosing to
911 operators your vehicle location or
other details about your vehicle or
crash to assist 911 operators to
provide the most appropriate
emergency services. If you do not
want to disclose this information, do
not turn the feature on.
410
MKZ (CC9) MyLincoln Touch
™

Interior Luggage Compartment
Release...................................................70
Interior Mirror...........................................91 Auto-Dimming Mirror................................91
Introduction...............................................7
J
Jump-Starting the Vehicle...............251 Connecting the Jumper Cables..........252
Jump Starting............................................ 254
Preparing Your Vehicle...........................252
Removing the Jumper Cables.............254
K
Keyless Entry...........................................67 SECURICODE™ KEYLESS ENTRY
KEYPAD..................................................... 67
Keyless Starting....................................161
Ignition Modes............................................ 161
Keys and Remote Controls................52
Knee Airbag
............................................44
L
Lane Keeping System
.......................220
Switching the System On and
Off.............................................................. 221
Lighting Control
.....................................82
Headlamp Flasher.....................................82
High Beams.................................................. 82
Lighting.....................................................82
Lincoln Credit
...........................................12
Load Carrying.......................................236
Load Limit.............................................236 Vehicle Loading - with and without a
Trailer....................................................... 236Locking and Unlocking.......................62
Activating Intelligent Access .................63
Autolock Feature........................................64
Auto Relock.................................................. 64
Battery Saver............................................... 65
Illuminated Entry........................................65
Illuminated Exit........................................... 65
Luggage Compartment...........................66
Power Decklid (If Equipped).................66
Power Door Locks......................................62
Remote Control.......................................... 62
Smart Unlocks ........................................... 64
Locks..........................................................62
M
Maintenance.........................................277 General Information................................277
Media Hub
..............................................136
Memory Function................................147
Easy Entry and Exit Function...............149
Linking a Pre-Set Position to your
Remote Control or Intelligent Access
Key............................................................. 148
Saving a Pre-Set Position.....................148
Message Center See: Information Displays.....................103
Mirrors See: Heated Windows and Mirrors.....140
See: Windows and Mirrors.....................88
Mobile Communications Equipment.............................................13
Moonroof.................................................92 Bounce-Back............................................... 93
Opening and Closing the Moonroof.................................................. 93
Retractable Panoramic Roof.................93
Venting the Moonroof..............................93
Motorcraft Parts
...................................331
MyKey Troubleshooting.....................59
MyKey ™....................................................57
Principle of Operation...............................57
466
MKZ Hybrid (CC9) Index

W
Warning Lamps and Indicators.......98
Adaptive Cruise Control..........................98
Anti-Lock Braking System......................98
Battery........................................................... 98
Blind Spot Monitor....................................98
Brake System.............................................. 98
Cruise Control............................................. 99
Direction Indicator.....................................99
Door Ajar....................................................... 99
Electric Park Brake....................................99
Engine/Motor Coolant Temperature............................................ 99
Engine Oil...................................................... 99
Fasten Safety Belt.....................................99
Front Airbag................................................. 99
Grade Assist............................................... 100
Heads Up Display....................................100
High Beam.................................................. 100
Hood Ajar.................................................... 100
Lane Keeping Aid.....................................100
Low Fuel Level.......................................... 100
Low Tire Pressure Warning...................100
Low Washer Fluid....................................100
Parking Lamps.......................................... 100
Powertrain Fault.......................................100
Ready to Drive........................................... 100
Service Engine Soon................................101
Stability Control.........................................101
Stability Control Off.................................101
Stop Safely.................................................. 101
Trunk Ajar..................................................... 101
Washer Fluid Check...........................287
Washers See: Cleaning the Exterior....................294
See: Wipers and Washers.......................79
Waxing...................................................295
Wheels and Tires...............................303 Technical Specifications.......................329
Windows and Mirrors..........................88
Windshield Washers
...........................80 Windshield Wipers
...............................79
Intermittent Wipe.......................................79
Speed Dependent Wipers.......................79
Wipers and Washers............................79
471
MKZ Hybrid (CC9) Index