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•For information on airbag deployment, refer to theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, refer to theRoadside
Emergencieschapter.
Setting 911 Assist™ On
Press the information button > SYNC Apps. > 911 Assist, then
select ON.
You can also access 911 Assist by:
•Pressing Menu > Settings> Phone > 911 Assist, or
•Pressing Menu > Help > 911 Assist.
To Ensure that 911 Assist™ Works Properly
•SYNCmust be powered and working properly at the time of the
incident and throughout feature activation and use.
•SYNC911 Assist™ feature must be set on prior to the incident.
•A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist™); however, if 911 Assist™ is
triggered, SYNCtries to contact emergency services. If a connected
phone is damaged or loses connection to SYNC, SYNCsearches for,
and tries to connect to, any available previously paired phone and tries to
make the call to 911.
Before making the call:
•SYNCprovides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNCattempting to dial
911.
•SYNCsays the following, or a similar message: “SYNCwill attempt
to call 911, to cancel the call, press Cancel on your screen or press
and hold the phone button on your steering wheel.”
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If the call is not cancelled and a successful call is made, a prerecorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist™ May Not Work If
•Your cellular phone or 911 Assist™ hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist™ Privacy Notice
Once 911 Assist™ is set on, it may disclose to emergency services that
the vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist™ may also be capable of electronically or verbally disclosing to
911 operators the vehicle location, and/or other details about the vehicle
or crash to assist 911 operators to provide the most appropriate
emergency services. If you do not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If Equipped, U.S. Only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note:Your Vehicle Health Report feature requires activation prior to use.
Visit www.SYNCMyRide.com to register. There is no fee or subscription
associated with Vehicle Health Report, but you must register to use this
feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report Privacy Notice.
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Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note:Cellular phone and SMS charges may apply when making a report.
Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to automatically remind you to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of diagnostic report card. The Vehicle Health Report contains valuable
information such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Unserviced items from vehicle inspections by your authorized dealer
Making a Report
To run a report by touchscreen, touch the information button >
SYNC Apps > Vehicle Health Report.
To run a report by voice command, press the voice button on
the steering wheel and, when prompted, say “Vehicle Health
Report”.
Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report, Ford Motor Company may collect
your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect additional vehicle information.
Ford may use the vehicle information it collects for any purpose. If you
do not want to disclose your cellular phone number or vehicle
information, do not run the feature or set up your Vehicle Health Report
profile at www.SYNCMyRide.com. Refer to www.SYNCMyRide.com -
Vehicle Health Report Terms and Conditions, and Privacy Statement - for
more information.
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MENU FEATURES
Under the menu setting, you can set your clock, access and make
adjustments to the display, sound and vehicle settings as well as access
settings for specific modes or the help feature.
Setting the Clock
Note:The date is set by your vehicle’s GPS; you cannot manually set the
date.
Note:If the battery has been disconnected, the vehicle needs to acquire
a GPS signal to update the clock. Once your vehicle acquires the signal,
it may take a few minutes for the update to display the correct time.
1. Press MENU > Clock.
2. Press + and to adjust the time.
From this screen, you can also make other adjustments such as 12– or
24–hour mode, activate GPS time synchronization and have the system
automatically update new time zones.
Once you update any settings they will be automatically saved.
Display Settings
To access and make adjustments to the touchscreen display, using the
touchscreen:
Press Menu > Display, then choose any of the following:
•Brightness
•Auto Dim On/Off
•Mode: Auto, Day or Night
•Edit Wallpaper
To access and make adjustments to the touchscreen display
using voice commands, press the voice button on your steering
wheel controls and when prompted, say “Display Settings”.
Uploading Photos for Your Home Screen Wallpaper
Your system allows you to upload and view up to 32 photos.
To access:
Note:You cannot load photos directly from your camera. You must
access the photos from either your USB mass storage device or from an
SD card.
To upload photos, press Menu > Display > Edit Wallpaper, then follow
the system prompts to upload your photographs.
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Photo Display Limitations
Only the photograph(s) which meet the following conditions are
displayed:
•Compatible file formats are as follows: .jpg, .gif, .png, .bmp
•Each file must be 1.5 MB or less.
•Recommended dimensions: 800 x 378
Photographs with extremely large dimensions (i.e., 2048 x 1536) may not
be compatible and appear as a blank (black) image on the display.
Sound
Press Menu > Sound to access settings for:
Sound settings
Bass THX Deep Note Demo*
Treble DSP*
Midrange Occupancy Mode*
Balance and Fade Speed Compensated Volume
*If equipped
Ambient Lighting (If Equipped)
When activated, ambient lighting illuminates footwells and cupholders
with a choice of colors. To access and make adjustments:
1. Press Menu > Vehicle > Ambient Lighting.
2. Touch the desired color.
3. Use the scroll bar to increase or decrease the intensity.
To turn the feature on or off, press the power button.
Rear View Camera (If Equipped)
This menu allows you to access settings for your rear view camera.
Press Menu > Vehicle > Reverse camera, then select from the following
settings
•Rear Camera Delay
•Guideline
•Visual Park Aid Alert
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Valet Mode
Note:If you are locked out and need to reset the PIN, you can enter
3681 and the system unlocks.
Valet mode allows you to lock the system so that none of your
information on the system can be accessed until it is unlocked with the
correct PIN.
1. Press Menu > Vehicle > Valet Mode.
2. Select Enable Valet Mode.
3. When prompted, enter a four-digit PIN.
After you press Continue the system is locked until the correct PIN is
entered again.
Changing Your Door Keypad Code (If Equipped)
To change the keypad code for your keyless entry keypad system:
1. Press Menu > Vehicle > Edit Door Keypad Code.
2. Enter your current factory code, then, when prompted, enter your
new code.
Active Park Assist (If Equipped)
When activated, your system will display directions for you regarding the
active park assist process.
For complete information on this system, please refer toActive Park
Assistin theDrivingchapter of your Owner’s Guide.
Settings
Access and adjust system settings, voice features, as well as phone,
navigation and wireless settings. Some of these settings can also be
accessed with regard to their specific modes (i.e., phone and media).
System Settings
Press Menu > Settings > System, then select from the following:
System settings
Language Distance Units
Temperature Units System Prompt Volume
Touchscreen Beeps Keyboard Layout
Install Applications Master Reset
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Voice Settings
Customize the level of system interaction, help and feedback.
Press Menu > Settings > Voice.
Voice settings
Interaction ModeStandard interaction mode provides more
detailed interaction and guidance.
Advanced mode has less audible interaction
and more tone prompts.
Confirmation
PromptsShort questions asked by the system when the
system has not clearly heard or understood
your request.
Note:Even with confirmation prompts turned
off, you may be asked to confirm settings
occasionally.
Media Candidate
ListsCandidate lists are possible results from your
voice commands. If these are turned off, the
system will simply make a best guess at your
request. Phone Candidate
Lists
Voice Control VolumeAllows you to adjust the voice volume level.
Media Player Settings
Allows you to customize how the system will interact with your phone,
USB drive and portable media player.
1. Press Menu > Settings > Media player.
2. Select from the following:
•Autoplay on/off:With this feature on, the system will automatically
switch to the media source upon initial connection and you can listen
to music which has already been randomly indexed during the
indexing process. With this feature off, the system will not
automatically switch to the inserted media source.
•Bluetooth Devices:Select to connect, disconnect, add or delete a
device. You can also set a device as your favorite so that the system
will automatically attempt to connect to that device at every ignition
cycle.
•Gracenote Database Info:Allows you to view the version level of
the Gracenote Database.
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•Gracenote Media Management on/off:When turned on, this feature
will pull in metadata information from the Gracenote Database for your
music files. This will override information from your device. This
feature defaults to off.
•Gracenote Cover Art on/off:When turned on, this feature will pull
in cover art from the Gracenote Database for your music files. This
will override any art from your device. This feature defaults to off.
Navigation Settings
To access navigation system settings, press Menu > Settings >
Navigation. Choose from:
•Map Preferences
•Route Preferences
•Navigation Preferences
•Traffic Preferences
•Avoid Areas
Phone Settings
To access phone settings, press Phone > Settings (or press Menu >
Settings > Phone).
If you select: You can:
Bluetooth DevicesConnect, disconnect, add or delete a device,
as well as save it as a favorite.
Bluetooth On/OffTurn Bluetooth on or off.
Do Not DisturbHave all calls go directly to your voice mail
and not ring in the vehicle cabin. With this
feature turned on, text message notifications
are also suppressed and do not ring inside the
cabin.
911 AssistTurn 911 Assist™ on or off. Refer to911
Assist™in theSYNCServices and Apps
section.
Text Message
NotificationSelect how you would like to be notified when
you receive a text message, if supported by
your phone. Choose from possible system
alert tones, text-to-speech or silent.
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