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Potential Satellite Radio Reception Issues
Station overloadWhen you pass a ground-based
broadcast-repeating tower, a stronger signal
may overtake a weaker one and the audio
system may mute.
Satellite radio signal
interferenceYour display may show ACQUIRING...to
indicate the interference and the audio
system may mute.
SIRIUS Troubleshooting Tips
Radio Display Condition Possible Action
Acquiring... Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault/SIRIUS
system failure.There is an internal
module or system
failure present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault. See
your authorized dealer
for service.
Invalid Channel. The channel is no
longer available.Tune to another
channel or choose
another preset.
Unsubscribed Channel. Your subscription does
not include this
channel.Contact SIRIUS at
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
No Signal. The signal is lost from
the SIRIUS satellite or
SIRIUS tower to your
vehicle antenna.The signal is blocked.
When you move into
an open area, the
signal should return.
Updating. Update of channel
programming in
progress.No action required.
The process may take
up to three minutes.
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SIRIUS Troubleshooting Tips
Radio Display Condition Possible Action
Call SIRIUS
1–888–539–7474.Your satellite service is
no longer available.Contact SIRIUS at
1-888-539-7474 to
resolve subscription
issues.
No Channels Available. All the channels in the
selected channels are
either skipped or
locked.Use the channel guide
to turn off theLock
orSkipfunction on
that station.
Subscription Updated. SIRIUS has updated
the channels available
for your vehicle.No action required.
CD
Press the lower left corner of the touchscreen, and then select
theCDtab.
When you select: You can:
RepeatChoose to repeat the currently playing track,
all tracks on the disc or turn the feature off if
already on.
ShufflePlay the tracks or entire albums in random
order, or turn the feature off if already on.
ScanHear a brief sampling of all available tracks.
More InfoSee disc information.
Options Sound:Adjust Bass, Treble, Midrange,
Balance and Fade, DSP (Digital Signal
Processing), Occupancy Mode, and Speed
Compensated Volume settings. (Your vehicle
may not have all these settings.)
Compression:Turn the compression feature
on and off.
BrowseLook through all available audio sources.
You can also advance and reverse the current track or current folder (if
applicable).
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USB Port
The ports are located either in the center
console or behind a small access door in the
instrument panel. To access and play music
from your device, press the lower left corner
of the touchscreen.
This feature allows you to plug in media playing devices, memory sticks,
flash drives or thumb drives, and charge devices if they support this
feature.
In order to playback video from your iPod® or iPhone® (if compatible),
you MUST have a special combination USB/RCA composite video cable
(available for purchase from Apple®). When the cable is connected to
your iPod® or iPhone®, plug the other end into both the RCA jacks and
the USB port.
Playing Music from Your Device
Insert your device and select the USB or SD Card tab once the system
recognizes it. You can then select from the following options:
When you select: You can:
RepeatRepeat the currently playing song or album.
ShufflePlay music on the selected album or folder in
random order.
Similar MusicChoose music similar to what is currently
playing.
More InfoThis displays information such as current track,
artist name, album and genre.
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When you select: You can:
Options Sound Settingsallows you to adjust Bass,
Midrange, Treble, Balance and Fade, DSP
(Digital Signal Processing), Occupancy Mode
and Speed Compensated Volume. (Your vehicle
may not have all these settings.)
Media Player Settingsallows you to select
more settings, which is underMedia Player.
SeeSettings.
Device Informationdisplays software and
firmware information about the currently
connected media device.
Update Media Indexindexes your device each
time you connect it to make sure you have the
latest voice commands available for all media on
the device.
BrowseBrowse the contents of the device. It also allows
you to search by genre, artist, album, etc.
If you want to view song information such as Title, Artist, File, Folder,
Album, and Genre, touch the on-screen album art.
You can also pressWhat’s Playing?to hear how the system pronounces
the current band and song. This can be helpful when using voice
commands to make sure the system correctly plays your request.
SD Card and USB Voice Commands
If you are listening to a USB device or an SD card, press the
voice button on the steering wheel control. When prompted, say
any of the commands in the following chart.
If you are not listening to a USB device or an SD card, press the voice
button and, after the tone, say “USB” or “SD card”, then any of the
commands in the following chart.
“USB” or “SD CARD”
“Browse”*“Play podcast episode ”
“Next” “Play similar music”
“Pause” “Play song ”
“Play” “Play TV show ”
**
“Play album ” “Play TV show episode ”**
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Pairing Your Phone for the First Time
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
The first thing you must do to use the phone features of SYNC is to pair
your Bluetooth-enabled cellular phone with SYNC. This allows you to use
your phone in a hands-free manner.
Note:Put the transmission in positionP.Turn on your vehicle ignition
and the radio.
1. TouchAdd Phonein the upper left corner of the touchscreen.
2. Make sure that Bluetooth is set toOnand that your cellular phone is
in the proper mode. See your phone’s user guide if necessary.
3. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display. The display indicates when
the pairing is successful and asks you if you want to download your
phonebook.
SYNC may prompt you with more phone options. For more information
on your phone’s capability, see your phone’s user guide and visit the
website.
Pairing Subsequent Phones
Note:Put the transmission in positionP.Turn on your vehicle ignition
and the radio.
1. Press thePhonecorner of the touchscreen >Settings>BT
Devices>Add Device.
2. Make sure that Bluetooth is set toOnand that your cellular phone is
in the proper mode. See your phone’s user guide if necessary.
3. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC on the screen. The display indicates when the
pairing is successful. The system asks you if you want to download
your phonebook.
SYNC may prompt you with more phone options. For more information
on your phone’s capability, see your phone’s user guide and visit the
website.
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Making Calls
Press the voice button. When prompted, say, “Call ” or
say “Dial”, then the desired number.
To end the call or exit phone mode, press and hold the phone
button.
Receiving Calls
During an incoming call, an audible tone sounds. Call information
appears in the display if it is available.
Accept the call by pressingAccepton the touchscreen or by
pressing the phone button on your steering wheel controls.
Reject the call by pressingRejecton the touchscreen or by
pressing and holding the phone button on your steering wheel controls.
Ignore the call by doing nothing. SYNC logs it as a missed call.
Phone Menu Options
Press the top left corner on your touchscreen to select from the
following options:
When you select: You can:
PhoneAccess the on-screen numerical pad to enter
a number and place a call.
During an active call, you can also choose to:
•Mute the call
•Put it on hold
•Turn on privacy (returns the call to your
cellular phone)
•Join two calls
•End the call.
Quick DialSelect and call contacts stored in your
phonebook contacts and call history folder.
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Text Messaging
Note:Downloading and sending text messages using Bluetooth are
phone-dependent features.
Note:Certain features in text messaging are speed-dependent and not
available when your vehicle is traveling at speeds over 3 mph (5 km/h).
Note:SYNC does not download read text messages from your phone.
You can send and receive text messages using Bluetooth, read them
aloud and translate text messaging acronyms, such as LOL.
1. Touch the top left corner of the display to access thePhonemenu.
2. SelectMessaging.
3. Choose from the following:
•Listen(speaker icon)
•Dial
•Send Text
•Vi e w
•Delete.
Composing a Text Message
Note:This is a speed-dependent feature. It is unavailable when your
vehicle is traveling at speeds over 5 mph (8 km/h).
Note:Downloading and sending text messages using Bluetooth are
phone-dependent features.
1. Touch the top left corner of the display to access thePhonemenu.
2. TouchMessaging>Send Text.
3. Enter a phone number or choose from your phone book.
4. You can select from the following options:
•Sendwhich sends the message as it is.
•Edit Textallows you to customize the pre-defined message or
create a message on your own.
You can then preview the message, verify the recipient as wells as
update the message list, and send it to a connected device (such as a
USB drive).
Pre-defined Text Message Options
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
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Pre-defined Text Message Options
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be there early.
I’m outside.
I’ll call you when I get there.
OK
Ye s
No
Thanks
Stuck in traffic.
Call me later.
LOL
Receiving a Text Message
Note:If you select View and your vehicle is traveling over 5 mph
(8 km/h), the system offers to read the message to you instead of
allowing you to view it while driving.
When a new message arrives, an audible tone sounds and the screen
displays a pop-up with the caller name and ID, if supported by your
phone. You can press:
•Vi e wto view the text message.
•Listenfor SYNC to read the message to you.
•Dialto call the contact.
•Ignoreto exit the screen.
Phone Settings
PressPhone>Settings,then select from the following settings:
If you select: You can:
Bluetooth DevicesConnect, disconnect, add or delete a device, as
well as save it as a favorite.
BluetoothTurn Bluetooth off or on.
Do Not DisturbHave all calls go directly to your voice mail and
not ring in the vehicle. With this feature turned
on, text message notifications also do not ring
inside the cabin.
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