2013 FORD SUPER DUTY service

Vehicle Health Report/Services
(Traffic, Directions and Information) Issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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INTRODUCTION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving, encourage the use of voice-operated
systems when possible and that you become aware of applicable state
and local laws that may affect use of electronic devices while driving.
Note:Some features are not available while your vehicle is moving.
Note:Your system is equipped with a feature that allows you to access
and control audio features for 30 minutes after you switch the ignition
off (and no doors open).
This system uses a four-corner strategy to provide quick access several
vehicle features and settings. The touchscreen provides easy interaction
with your cellular phone, multimedia, climate control and navigation
system. The corners display any active modes within those menus, such
as phone status or the climate temperature.
SETTINGS
Press to select any of the following:
•Clock
•Display
•Sound
•Vehicle
•Settings
•Help
INFORMATION
Press to select any of the following:
•SYNC® Services
•SIRIUS® Travel Link™
•Alerts
•Calendar
•SYNC Apps
If the icon is yellow, seeAlertsin theInformationsection of this chapter.
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Support
The SYNC support team is available to help you with any questions you
aren’t able to answer on your own.
Monday-Saturday, 8:30 am-8pm EST
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Times are subject to change due to holidays.
Safety information
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
•Do not attempt to service or repair SYNC®. See your authorized
dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some SYNC® functions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
•Ensure that you review your device’s user guide before using with
SYNC®.
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Potential Station Issues
Issue Cause Action
Sound fading or
blending in and out.The radio is shifting
between analog and
digital audio.No action required.
The reception issue
may clear up as you
continue to drive.
There is an audio
mute delay when
selecting HD2 or HD3,
multicast preset or
Direct Tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.No action required.
This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune.The previously stored
multicast preset or
direct tune is not
available in your
current reception area.No action required.
The station is not
available in your
current location.
Text information does
not match currently
playing audio.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
There is no text
information shown for
currently selected
frequency.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
HD2-HD7 stations not
found whenScanis
pressed.PressingScandisables
HD2-HD7 channel
search.No action required.
This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio™ Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio™ and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
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“TUNE”
“SAT 3”
“SAT 3 preset <#>”
“Help”
SIRIUS Satellite Radio Information
Note:SIRIUS reserves the unrestricted right to change, rearrange, add or
delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming changes.
SIRIUS satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed SIRIUS
satellite radio system includes
hardware and a limited subscription term that begins on the date of sale
or lease of your vehicle. See your authorized dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a list of SIRIUS satellite radio
channels, and other features, please visit www.siriusxm.com in the
United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474.
Satellite radio electronic serial number (ESN):You need your ESN
to activate, modify or track your satellite radio account. The ESN is on
the System Information Screen (SR ESN: XXXXXXXXXXXX). To access
your ESN, press the bottom left corner of the touchscreen, thenSIRIUS
>Options.
Potential Satellite Radio Reception Issues
Antenna
obstructionsFor optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other materials as far away
from the antenna as possible.
TerrainHills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking garages,
dense tree foliage and thunderstorms can
interfere with your reception.
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Potential Satellite Radio Reception Issues
Station overloadWhen you pass a ground-based
broadcast-repeating tower, a stronger signal
may overtake a weaker one and the audio
system may mute.
Satellite radio signal
interferenceYour display may show ACQUIRING...to
indicate the interference and the audio
system may mute.
SIRIUS Troubleshooting Tips
Radio Display Condition Possible Action
Acquiring... Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault/SIRIUS
system failure.There is an internal
module or system
failure present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault. See
your authorized dealer
for service.
Invalid Channel. The channel is no
longer available.Tune to another
channel or choose
another preset.
Unsubscribed Channel. Your subscription does
not include this
channel.Contact SIRIUS at
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
No Signal. The signal is lost from
the SIRIUS satellite or
SIRIUS tower to your
vehicle antenna.The signal is blocked.
When you move into
an open area, the
signal should return.
Updating. Update of channel
programming in
progress.No action required.
The process may take
up to three minutes.
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SIRIUS Troubleshooting Tips
Radio Display Condition Possible Action
Call SIRIUS
1–888–539–7474.Your satellite service is
no longer available.Contact SIRIUS at
1-888-539-7474 to
resolve subscription
issues.
No Channels Available. All the channels in the
selected channels are
either skipped or
locked.Use the channel guide
to turn off theLock
orSkipfunction on
that station.
Subscription Updated. SIRIUS has updated
the channels available
for your vehicle.No action required.
CD
Press the lower left corner of the touchscreen, and then select
theCDtab.
When you select: You can:
RepeatChoose to repeat the currently playing track,
all tracks on the disc or turn the feature off if
already on.
ShufflePlay the tracks or entire albums in random
order, or turn the feature off if already on.
ScanHear a brief sampling of all available tracks.
More InfoSee disc information.
Options Sound:Adjust Bass, Treble, Midrange,
Balance and Fade, DSP (Digital Signal
Processing), Occupancy Mode, and Speed
Compensated Volume settings. (Your vehicle
may not have all these settings.)
Compression:Turn the compression feature
on and off.
BrowseLook through all available audio sources.
You can also advance and reverse the current track or current folder (if
applicable).
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If you select: You can:
911 AssistTurn on or turn off the 911 Assist™ feature. See
911 Assist®in theSYNC Services and
Applicationssection.
Phone RingerSelect what ring tone you would like to hear
when you receive a call. Choose from possible
system ring tones, your currently paired phone’s
ring tone, a beep, text-to-speech or if you would
like the notification to be silent.
Text Message
NotificationSelect a text message notification, if supported
by your phone. Choose from possible system
alert tones, text-to-speech or silent.
Internet Data
Connection
*Use this screen to adjust your internet data
connection. Select to make your connection
profile with the personal area network or to turn
off your connection. You can also choose to
adjust your settings or have the system always
connect, never connect when roaming or query
on connect. Press?for more information.
Manage PhonebookAccess features, such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Roaming WarningBe alerted to when your phone is in roaming
mode.
*If compatible.
Phone Voice Commands
Press the voice button on the steering wheel control. After the
tone, say any of the following commands:
“PHONE”
“Bluetooth off” “Hold call off”*
“Bluetooth on” “Hold on”*
“Call” “Join calls”*
“Call ” “Listen to text message <#>”
“Call at home” “Listen to text messages”
496MyFord Touch® (If Equipped)
2013 F-250/350/450/550(f23)
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