2013 FORD MUSTANG phone

System Settings
System settings provide access to your Bluetooth devices and
Advanced menu features.
The Bluetooth menu allows you to add, connect and delete a device as
well as turn the Bluetooth feature on and off.
The Advanced menu allows you to access and set prompts, languages,
defaults and perform a master reset.
Bluetooth Devices Menu Options
This menu allows you to add, connect and delete devices as well as turn
Bluetooth on and off.
1. Press the MEDIA hard button.
2. Select the User Device tab, then BT Devices.
3. Select from:
When you select: You can:
ConnectConnect a previously paired
Bluetooth-enabled phone.
AddAdd a device through Discovery and
Discoverable modes.
DeleteDelete a paired media device.
AdvancedAccess menu listings (prompts, languages,
defaults, master reset, install application and
system information).
SYNC351
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, please
refer to the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SYNCMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue Possible
Cause(s)Possible Solution(s)
A lot of
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I can
hear the other
person but they
cannot hear me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing the
device’s battery, then trying again.
SYNC is not able
to download my
phonebook.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the “SYNCmyphone”
feature available on the website.
352SYNC
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or special
ring tones associated with the
missing contact.
I’m having trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and “auto
accept/prompt always”’ settings
relative to the SYNCBluetooth
connection on your phone.
•Update your device’s software
firmware.
vTurn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC353
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Bluetooth audio
does not stream.Thisisa
phone-dependent
feature, OR
The device is not
connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
354SYNC
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.Your account may
not be activated
on the website,
OR
You may have the
wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use
it.
•Make sure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the
report on the
website, or I
receive a system
error.The preferred
dealer
information did
not load correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I’m unable to
submit a report.This could be due
to your phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that your
Bluetoothvolume level has been
turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.The phone in use
is not activated,
OR
Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use
it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
SYNC355
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.You may be using
the wrong voice
commands, OR
You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song or
artist.You may be using
the wrong voice
commands, OR
You may not be
saying the name
exactly as it is
saved, OR
The system may
not be “reading”
the name the
same way you are
saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as they are listed. If you say,
“Play Artist Prince”, the system
does not play music by Prince
and the Revolution or Prince
and the New Power Generation.
•Make sure you are saying the
complete title such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “ Play
L-O-L-A”
•Do not use special characters
in the title as the system does
not recognize them.
356SYNC
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.You may be using
the wrong voice
commands, OR
You may not be
saying the name
exactly as it is
saved, OR
Contacts in your
phonebook may
be very short and
similar, or they
may contain
special
characters, OR
Your phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone section.
•Make sure you are saying the
contacts exactly as they are
listed. For example, if a contact
is saved as Joe Wilson, say “Call
Joe Wilson”.
•The system works better if
you list full names such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “ Call
J-A-K-E.”
SYNC357
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)

NAVIGATION CONTROLS
Type 1
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving, encourage the use of voice-operated
systems when possible and that you become aware of applicable state
and local laws that may affect use of electronic devices while driving.
After the system initializes, the screen is divided into two sections:
•Status bars:This is the top and bottom portion of screen that
displays the clock or date and useful information, depending on the
current mode.
•Display area:The touchscreen changes depending on current system
operation. Buttons are displayed in this area depending on the
current screen for you to make choices.
Note:Some features such as SIRIUS satellite radio may not be available
in your location. Check with your authorized dealer.
If you select: You can:
A. I (Information) Access features such as Where am I?, SIRIUS
Travel Link™, Calendar, System Info and
Help.
B. PHONE Access the SYNC phone menu.
C. CLIMATE Access the climate menu.
358Navigation System
2013 05+ Mustang(197)
Owners Guide gf, 1st Printing
USA(fus)