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Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, accident and
injury. Ford strongly recommends
that drivers use extreme caution when
using any device or feature that may take
their focus off the road. Your primary
responsibility is the safe operation of the
vehicle. We recommend against the use
of any handheld device while driving,
encourage the use of voice-operated
systems when possible and that you
become aware of applicable state and
local laws that may affect use of electronic
devices while driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Carefully place cords and
cables where they cannot be stepped
on or interfere with the operation of
pedals, seats, compartments or safe
driving abilities.
• Do not leave playing devices in the
vehicle during extreme conditions as it
could cause them damage. Refer to
your device's user guide for further
information. •
Do not attempt to service or repair the
system. See your authorized dealer.
• For your safety, some SYNC functions
are speed-dependent and cannot be
performed when the vehicle is traveling
at speeds greater than 3 mph (5 km/h).
Make sure that you review your device's
user guide before using it with SYNC.
Speed-Restricted Features
Some features of this system may be too
difficult to use while the vehicle is in
motion so they're restricted from being
modified unless the vehicle is not moving.
Some examples of these are listed below:
• Screens that are too crowded with
information, such as Point of Interest
(POI) reviews and ratings, SIRIUS
Travel Link sports scores, movie times,
ski conditions, etc.
• Any action that requires using a
keyboard, such as entering a navigation
destination or editing information
• All lists are limited so the user can view
fewer entries (e.g. phone contacts,
recent phone call entries)
Listed below are more specific features
that can only be modified while the vehicle
is not moving:
Restricted Features
Pairing a Bluetooth phone
Mobile Phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
Lists entries are limited for phone contacts and recent
phone call entries
Editing the keypad code
System Functionality
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Using Your Voice Recognition
System
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may also appear in the lower left
status bar indicating the status of the voice
session (i.e., listening, success, failed,
paused or try again).
How to Use Voice Commands with Your
System
Press the voice icon; after the
tone, speak your command
clearly.
What Can I Say?
To access the available voice commands
for the current session, do one of the
following:
• During a voice session, press the lower
left status bar of the screen
• Say "What can I say?" for an on-screen
listing of the possible voice commands
associated with your current voice
session
• Press the voice icon; after the tone, say
"Help" for an audible list of possible
voice commands.
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•Interaction Mode: Novice mode
provides more detailed interaction and
guidance while the advanced mode
has less audible interaction and more
tone prompts.
• Confirmation Prompts: These are
short questions the system asks when
it is not sure of your request or when
there are multiple possible responses
to your request. If turned off, the
system simply makes a best guess as
to what you requested and you may
still occasionally be asked to confirm
settings.
• Phone and Media Candidate Lists:
These are lists of possible results from
your voice commands. The system
creates these lists when it has the
same confidence level of several
options based on your voice command. To access these settings using the
touchscreen:
1. Press the Menu icon, Settings, then
Voice Control.
2. Select from the following:
• Interaction Mode
• Confirmation Prompts
• Media Candidate Lists
• Phone Candidate Lists
• Voice Control Volume
To access these settings using voice
commands:
1. Press the voice icon; after the tone sounds, the system says "Please say a
command". Another tone sounds to let
you know the system is listening.
2. Say any of the following commands:
Voice Settings Using Voice Commands
"Interaction mode novice"
"Interaction mode advanced" "Confirmation prompts on"
"Confirmation prompts off" "Phone candidate lists on"
"Phone candidate lists off" "Media candidate lists on"
"Media candidate lists off" "Help"
Using Voice Commands with the
Touchscreen Options
Your voice system has a dual mode feature
which allows you to switch between using
voice commands and making on-screen
selections. This is most often available
when using navigation.
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HD Radio Reception and Station Troubleshooting
Potential Reception Issues
If you are listening to a multicast station and you are on
the fringe of the reception area, the station may mute due
to weak signal strength.
If you are listening to HD1, the system switches back to
the analog broadcast until the digital broadcast is available
again. However, if you are listening to any of the possible
HD2-HD7 multicast channels, the station mutes and stay
muted unless it is able to connect to the digital signal
again.
Reception area
When a station is first received (aside from HD2-HD7
multicast stations), the system first plays the station in
the analog version and then, if receiver verifies the station
is an HD Radio station, it shifts to the digital version.
Depending on the station quality, you may hear a slight
sound change when the station changes from analog to
digital. This shift from analog to digital sound or digital
back to analog, is known as "blending".
Station blending
In order to provide the best possible
experience, a contact form has been
developed to report any station issues
found while listening to a station
broadcasting with HD Radio technology.
Every station is independently owned and
operated. These stations are responsible
for ensuring all audio streams and data
fields are accurate.
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Potential Station IssuesAction
Cause
Issues
None. Broadcast issue.
Poor time-alignment by the
radio broadcaster.
Echo, stutter, skip or repeat
in audio. Increase or
decrease in audio volume.
None. Reception issue that
may clear up as you
continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
None. This is normal beha-
vior. Wait until the audio is
available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
Audio mute delay when
selecting HD2/HD3,
multicast preset or Direct
Tune.
None. The station is not
available in your current
location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2/HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
No text information shown
for currently selected
frequency.
None. This is normal beha-
vior.
Pressing Scan disables HD2-
HD7 channel search.
HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion. Radio Voice Commands
If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to the radio, press
the voice button and, after the tone, say
"Radio", then any of the following
commands.
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You Can
When You Select
· Press and hold the seek buttons to advance to reverse
or fast forward in the current track.
· Press play or pause to play or pause the audio.
· Press Replay again to return to live audio if you had been
using the replay feature to replay audio.
Adjust more audio system settings:
Options
· Sound Settings adjusts Bass, Treble, Midrange, Balance
and Fade, THX Deep Note Demo (if equipped), DSP (if
equipped), Occupancy Mode (if equipped), and Speed
Compensated Volume settings.
· Set Category for Seek/Scan allows you to select a
category of music you would like to search for and then
choose to either seek or scan for the stations.
· Parental Lockout allows you to lock and unlock chan-
nels, change or reset your PIN or unlock all channels. To
use this feature you need your initial PIN which is 1234.
· Artist/Title Alerts*
allows you to select Artists and
Titles that you would like the system to alert you to when
they are playing on other channels. Press Edit Alerts to
delete or turn off alerts. You can also set all alerts to on
or off. When an alert appears on the screen, you can
choose to Tune to the channel, to Cancel the alert or to
Disable Alerts. If you are listening to a sporting event,
you can save your favorite teams so that the system can
alert you when they are playing on a satellite radio channel.
This is required when communicating with SIRIUS about
your account.
Electronic Serial Number
(ESN)
* SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall
not be responsible for Alert feature variation.
SIRIUS Satellite Radio Information
Note: SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes.
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Note:Do not connect the audio input jack
to a line level output. The AIJ only works
correctly with devices that have a
headphone output with a volume control.
Note: Do not set the portable music
player's volume level higher than is
necessary to match the volume of the CD
or FM radio as this causes distortion and
reduces sound quality.
Note: If the music sounds distorted at lower
listening levels, turn the portable music
player volume down. If the problems
persists, replace or recharge the batteries
in the portable music player.
Note: The portable music player must be
controlled in the same manner when it is
used with headphones as the AIJ does not
provide control (play, pause, etc.) over the
attached portable music player.
PHONE
Hand's-free calling is one of the main
features of SYNC. Once your phone is
paired, you can access many options using
the touchscreen or voice commands. While
the system supports a variety of features,
many are dependent on your mobile
phone's functionality.
At a minimum, most mobile phones with
Bluetooth wireless technology support the
following functions:
• Answering an incoming call
• Ending a call
• Using privacy mode
• Dialing a number
• Redial
• Call waiting notification
• Caller ID Other features such as text messaging
using Bluetooth and automatic phonebook
download are phone-dependent features.
To check your phone's compatibility, refer
to your phone's user manual and visit
www.SYNCMyRide.com or
www.syncmaroute.ca.
Pairing Your Phone for the First
Time
WARNING
Driving while distracted can result in
loss of vehicle control, accident and
injury. Ford strongly recommends
that drivers use extreme caution when
using any device that may take their focus
off the road. Your primary responsibility is
the safe operation of the vehicle. We
recommend against the use of any
handheld device while driving, encourage
the use of voice-operated systems when
possible and that you become aware of
applicable state and local laws that may
affect use of electronic devices while
driving.
The first thing you must do to use SYNC's
phone features is to pair your
Bluetooth-enabled mobile phone with
SYNC. This allows you to use your phone
in a hands-free manner.
Note: Make sure the vehicle ignition and
radio are turned on and that the
transmission is in position P.
1. Touch Add Phone in the upper left corner of the touchscreen.
2. When prompted, select Add.
3. Select Add Device.
4. Make sure that Bluetooth is set to On and that your mobile phone is in the
proper mode. Refer to your phone's
user guide if necessary.
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Note:The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features are provided only as an
aid. Make your driving decisions based on
your observations of local conditions and
existing traffic regulations. Do not follow
the route suggestions if doing so would
result in an unsafe or illegal maneuver, if you
would be placed in an unsafe situation, or
if you would be directed into an area that
you consider unsafe. Maps used by this
system may be inaccurate because of errors,
changes in roads, traffic conditions or driving
conditions.
Note: When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect the vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request
and for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect the
vehicle travel information or other
information identified in the Terms and
Conditions, do not activate or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using
Voice Commands
1. Press the voice button. 2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled mobile
phone.
3. Once you're connected to the service, follow the voice prompts to request
the desired service such as traffic or
directions. You can also say "What are
my choices?" to receive a complete list
of available services from which to
choose.
4. Say "Services" to return to the services
main menu or for help, say "Help".
Connecting to SYNC Services Using
the Touchscreen
If your vehicle is equipped with the
navigation system, press the Information
button.
If your vehicle is not equipped with the
navigation system, press the green tab on
your touchscreen.
1. Select Connect to Services to initiate
an outgoing call to SYNC Services
using your phone.
2. Once connected, follow the voice prompts to request your desired service
such as traffic or directions. You can
also say "What are my choices?" to
receive a complete list of available
services from which to choose.
3. Say "Services" to return to the services
main menu or for help, say "Help".
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say "Directions" or "Business search".
To find the closest business or type of
business to your current location just
say "Business search", then "Search
near me". If you need further assistance
in finding a location you can say
"Operator" at any time within a
Directions or Business search to speak
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