Page 457 of 552

Potential Satellite Radio Reception Issues
Antenna
obstructionsFor optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other materials as far away
from the antenna as possible.
TerrainHills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking garages,
dense tree foliage and thunderstorms can
interfere with your reception.
Station overloadWhen you pass a ground-based
broadcast-repeating tower, a stronger signal
may overtake a weaker one and the audio
system may mute.
Satellite radio signal
interferenceYour display may show ACQUIRING...to
indicate the interference and the audio
system may mute.
SIRIUS Troubleshooting Tips
Radio Display Condition Possible Action
Acquiring... Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault/SIRIUS
system failure.There is an internal
module or system
failure present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault.
See your authorized
dealer for service.
Invalid Channel. The channel is no
longer available.Tune to another
channel or choose
another preset.
456MyFord Touch® (If Equipped)
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)
Page 458 of 552

SIRIUS Troubleshooting Tips
Radio Display Condition Possible Action
Unsubscribed Channel. Your subscription does
not include this
channel.Contact SIRIUS at
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
No Signal. The signal is lost from
the SIRIUS satellite or
SIRIUS tower to your
vehicle antenna.The signal is blocked.
When you move into
an open area, the
signal should return.
Updating. Update of channel
programming in
progress.No action required.
The process may take
up to three minutes.
Call SIRIUS
1–888–539–7474.Your satellite service is
no longer available.Contact SIRIUS at
1-888-539-7474 to
resolve subscription
issues.
None Found. Check
Channel Guide.All the channels in the
selected channels are
either skipped or
locked.Use the channel guide
to turn off theLock
orSkipfunction on
that station.
Subscription Updated. SIRIUS has updated
the channels available
for your vehicle.No action required.
CD
Press the lower left corner of the touchscreen, and then select
theCDtab.
You can also advance and reverse the current track or current folder, if
applicable.
Repeat
Touch this button to repeat the currently playing track, all tracks on the
disc or turn the feature off if already on.
MyFord Touch® (If Equipped)457
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)
Page 459 of 552

Shuffle
Touch this button to play the tracks or entire albums in random order, or
turn the feature off if already on.
Scan
Touch this button to hear a brief sampling of all available tracks.
More Info
Touch this button to see disc information.
Options
Sound Settingsallows you to adjust settings for:
•Bass
•Midrange
•Treble
•Balance and Fade
•DSP (Digital Signal Processing)
•Occupancy Mode
•Speed Compensated Volume.
Note:Your vehicle may not have all these sound settings.
Compressionallows you to turn the compression feature on and off.
Browse
Touch this button to look through all available CD tracks.
CD Voice Commands
If you are listening to a CD, press the voice button on the
steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to a CD, press the voice button and, after the
tone, say “CD”, then any of the commands in the following chart.
“CD”
“Pause” “Repeat off”
“Play” “Repeat track”
“Play next track” “Shuffle”
“Play previous track” “Shuffle CD”
*
“Play track <1–512>” “Shuffle folder”*
“Repeat” “Shuffle off”
“Repeat folder”*“Help”
*This applies to WMA or MP3 files only.
458MyFord Touch® (If Equipped)
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)
Page 460 of 552

SD Card Slot and USB Port
SD Card Slot
Note:Your SD card slot is spring-loaded. To remove the SD card, press
the card in and the system ejects it. Do not attempt to pull the card to
remove it as this could cause damage.
Note:The navigation system also uses this card slot. SeeNavigation
systemlater in this chapter for more information.
The slot is located either in the center console
or behind a small access door in the instrument
panel. To access and play music from your card,
press the lower left corner of the touchscreen,
and then select theSD Cardtab.
SD logo is a trademark of SD-3C, LLC.
USB Port
The ports are located either in the center
console or behind a small access door in the
instrument panel. To access and play music
from your device, press the lower left corner of
the touchscreen, and then select theUSBtab.
This feature allows you to plug in media playing devices, memory sticks,
flash drives or thumb drives, and charge devices if they support this
feature.
In order to playback video from your iPod® or iPhone®, if compatible,
you must have a special combination USB/RCA composite video cable,
which you can buy from Apple®. When the cable is connected to your
iPod® or iPhone®, plug the other end into both the RCA jacks and the
USB port.
MyFord Touch® (If Equipped)459
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)
Page 461 of 552

Playing Music from Your Device
Insert your device and select theSD CardorUSBtab once the system
recognizes it. You can then select from the following options:
Repeatreplays the currently playing song or album.
Shuffleplays music on the selected album or folder in random order.
Similar Musicallows you to choose music similar to what is currently
playing.
More Infodisplays information such as current track, artist name,
album and genre.
Optionsallows you to view and adjust various media settings.
•Sound Settingsallows you to adjust settings for:
•Bass
•Midrange
•Treble
•Balance and Fade
•DSP (Digital Signal Processing)
•Occupancy Mode
•Speed Compensated Volume.
Note:Your vehicle may not have all these sound settings.
•Media Player Settingsallows you to select more settings, which is
underMedia Player.SeeSettings.
•Device Informationdisplays software and firmware information
about the currently connected media device.
•Update Media Indexindexes your device each time you connect it
to make sure you have the latest voice commands available for all
media on the device.
Browseallows you to view the contents of the device. It also allows you
to search by categories, such as genre, artist or album.
If you want to view song information such as Title, Artist, File, Folder,
Album, and Genre, touch the on-screen album art.
You can also touchWhat’s Playingto hear how the system pronounces
the current band and song. This can be helpful when using voice
commands to make sure the system correctly plays your request.
460MyFord Touch® (If Equipped)
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)
Page 462 of 552

SD Card and USB Voice Commands
If you are listening to a USB device or an SD card, press the
voice button on the steering wheel control. When prompted, say
any of the commands in the following chart.
If you are not listening to a USB device or an SD card, press the voice
button and, after the tone, say “USB” or “SD card”, then any of the
commands in the following chart.
“USB” or “SD CARD”
“Browse”*“Play previous song”
“Next” “Play similar music”
“Pause” “Play song ”
“Play” “Play TV show ”
**
“Play album ” “Play TV show episode ”**
“Play all” “Play video ”**
“Play artist ” “Play video podcast ”**
“Play audiobook ” “Play video podcast episode
”**
“Play author ” “Play video playlist ”**
“Play composer ” “Previous”
“Play folder ” “Repeat all”
“Play genre ” “Repeat off”
“Play movie ”
**“Repeat one”
“Play music video ”**“Shuffle”
“Play next song” “Shuffle off”
“Play playlist ” “What’s this?”
“Play podcast ” “Help”
“Play podcast episode ”
*If you have said you would like to browse your USB or SD card, the
system prompts you to specify what you would like to browse. When
prompted, see the following “Browse” chart.
**These commands are only available in USB mode and are
device-dependent.
MyFord Touch® (If Equipped)461
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)
Page 463 of 552

“BROWSE”
“Album ” “All video podcasts”*
“All albums” “All videos”*
“All artists” “Artist ”
“All audiobooks” “Audiobook ”
“All authors” “Author ”
“All composers” “Composer ”
“All folders” “Folder ”
“All genres” “Genre ”
“All movies”
*“Playlist ”
“All music videos”*“Podcast ”
“All playlists” “TV show ”*
“All podcasts” “Video ”*
“All songs” “Video playlist ”*
“All TV shows”*“Video podcast ”*
“All video playlists”*“Help”
*These commands are only available in USB mode and are
device-dependent.
Supported Media Players, Formats and Metadata Information
SYNC is capable of hosting nearly any digital media player, including
iPod®, Zune™, plays from device players, and most USB drives.
Supported audio formats include MP3, WMA, WAV and AAC.
It is also able to organize your indexed media from your playing device by
metadata tags. Metadata tags, which are descriptive software identifiers
embedded in the media files, provide information about the file.
If your indexed media files contain no information embedded in these
metadata tags, SYNC may classify the empty metadata tags asUnknown.
In order to playback video from your iPod® or iPhone®, (if compatible),
you MUST have a special combination USB/RCA composite video cable
(which you can buy from Apple®). When the cable is connected to your
iPod® or iPhone®, plug the other end into both the RCA jacks and the
USB port.
462MyFord Touch® (If Equipped)
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)
Page 464 of 552

Bluetooth Audio
Your system allows you to stream audio over your vehicle’s speakers from
your connected, Bluetooth-enabled cellular phone.
To access, press the lower left corner on the touchscreen, then
select theBT Stereotab.
Bluetooth Audio Voice Commands
If you are listening to a Bluetooth audio device, press the voice
button on the steering wheel control. When prompted, say
“Next song”, “Pause”, “Play” or “Previous song”.
If you are not listening to a Bluetooth audio device, press the voice
button and, after the tone, say “Bluetooth Audio”, then “Next song”,
“Pause”, “Play” or “Previous song”.
A/V Inputs
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
WARNING:For safety reasons, do not connect or adjust the
settings on your portable music player while your vehicle is in
motion.
WARNING:Store the portable music player in a secure location,
such as the center console or the glove box, when your vehicle is
in motion. Hard objects may become projectiles in a crash or sudden
stop, which may increase the risk of serious injury. The audio extension
cable must be long enough to allow the portable music player to be
safely stored while your vehicle is in motion.
MyFord Touch® (If Equipped)463
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)