Receiving Calls
During an incoming call, an audible tone sounds. Call information
appears in the display if it is available.
Accept the call by pressingAccepton the touchscreen or by
pressing this phone button on your steering wheel controls.
Reject the call by pressingRejecton the touchscreen or by
pressing and holding this phone button on your steering wheel
controls.
Ignore the call by doing nothing. SYNC logs it as a missed call.
Phone Menu Options
Press the top left corner on your touchscreen to select from the
following options:
Phone
Touch this button to access the on-screen numerical pad to enter a
number and place a call. During an active call, you can also choose to:
•Mute the call
•Put it on hold
•Turn on privacy (returns the call to your cellular phone)
•Join two calls
•End the call.
Quick Dial
Set up favorite contacts from you phonebook or history folder.
Phonebook
Touch this button to access and call any contacts in your previously
downloaded phone book. The system places the entries in alphabetical
categories summarized at the top of the screen.
To turn on contact picture settings, if your device supports this feature,
pressPhone>Settings>Manage Phonebook>Download photos
from Phonebook>On.
Certain smart phones may support transferring street addresses when
listed with phone book contact information. If your phone supports this
feature, you can select and use these addresses as destinations and save
them as favorites.
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History
After you connect your Bluetooth-enabled phone to SYNC, you can
access any previously dialed, received or missed calls. You can also
choose to save these to yourFavoritesor toQuick Dial.
Note:This is a phone-dependent feature. If your phone does not support
downloading call history using Bluetooth, SYNC keeps track of calls made
with the SYNC system.
Messaging
Send text messages using your touchscreen. SeeText messaginglater in
this section.
Settings
Touch this button to access various phone settings, such turning
Bluetooth on and off, managing your phonebook and more. SeePhone
settingslater in this section.
Text Messaging
Note:Downloading and sending text messages using Bluetooth are
phone-dependent features.
Note:Certain features in text messaging are speed-dependent and not
available when your vehicle is traveling at speeds over 3 mph (5 km/h).
Note:SYNC does not download read text messages from your phone.
You can send and receive text messages using Bluetooth, read them
aloud and translate text messaging acronyms, such as LOL.
1. Touch the top left corner of the display to access thePhonemenu.
2. SelectMessaging.
3. Choose from the following:
•Listen(speaker icon)
•Dial
•Send Text
•Vi e w
•Delete.
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Composing a Text Message
Note:This is a speed-dependent feature. It is unavailable when your
vehicle is traveling at speeds over 3 mph (5 km/h).
Note:Downloading and sending text messages using Bluetooth are
phone-dependent features.
1. Touch the top left corner of the display to access thePhonemenu.
2. TouchMessaging>Send Text.
3. Enter a phone number or choose from your phone book.
4. You can select from the following options:
•Sendwhich sends the message as it is.
•Edit Textallows you to customize the pre-defined message or
create a message on your own.
You can then preview the message, verify the recipient as well as update
the message list, and send it to a connected device (such as a USB drive).
Pre-defined Text Message Options
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be there early.
I’m outside.
I’ll call you when I get there.
OK
Ye s
No
Thanks
Stuck in traffic.
Call me later.
LOL
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Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen
displays a pop-up with the caller name and ID, if supported by your
phone. You can press:
•Vi e wto view the text message.
•Listenfor SYNC to read the message to you.
•Dialto call the contact.
•Ignoreto exit the screen.
Note:If you selectVi e wand your vehicle is traveling over 5 mph
(8 km/h), the system offers to read the message to you instead of
allowing you to view it while driving.
Phone Settings
PressPhone>Settings.
Bluetooth Devices
Touch this tab to connect, disconnect, add or delete a device, as well as
save it as a favorite.
Bluetooth
Touch this tab to turn Bluetooth off or on.
Do Not Disturb
Touch this tab if you want all calls to go directly to your voice mail
and not ring in the vehicle. When this feature is on, text message
notifications do not ring inside the cabin either.
911 Assist
Turn on or turn off the 911 Assist™ feature. See911 Assist®in the
SYNC Services and Applicationssection.
Phone Ringer
Select the ring tone you want to hear when you receive a call. Choose
from possible system ring tones, your currently paired phone’s ring tone,
a beep, text-to-speech or a silent notification.
Text Message Notification
Select a text message notification, if supported by your phone. Choose
from possible system alert tones, text-to-speech or silent.
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“MESSAGES”
“Call”
“Forward text messages”
“Listen to text message <#>”
“Listen to text messages”
“Reply to text messages”
“Help”
ELECTRIC VEHICLE INFORMATION
Your system has special electric vehicle screens, which display
power flow and charge settings. To access these screens, press
the EV Info button.
A. Settings
B. Power
A
B
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A.My GO Time summarydisplays the next My GO Time and cabin
temperature setting.
B.Estimated charge time limits
•Displays the estimated minimum and maximum times to fully charge
the high-voltage battery.
•Displays the battery’s current charge as a percentage.
C.Charge profile and modedisplays the current charging profile and
charging mode.
D.Charging status and actual timesdisplays charging status with the
actual charging start time, end time, and duration.
My GO Time Summary
Temperatureis the chosen cabin conditioning setting for this My GO
Time.
GO Timeis the time and date of your next set drive time. Your vehicle
automatically schedules charging and cabin conditioning to finish by this
time. The electric motor and gasoline engine are powering vehicle.
Skipcancels the cabin conditioning for the present My GO Time. Once
you touch Skip, the GO Time and Temperature are not selectable, and
the LED illuminates on the Skip button. Touch the button again to turn
on the cabin conditioning. This feature allows you to ignore the present
GO Time without having to delete the My GO Time or turning off the
entire schedule (seeGO Time Schedulelater in this section). After the
present GO Time passes, the Skip feature resets.
Editaccesses your My GO Time Schedule (seeGO Time Schedulelater
in this section)
BA
CD
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The system also alerts you to any conflicts by highlighting areas of the
screen in yellow. If your battery cannot have a full charge by the
scheduled drive time, the system highlights the current My GO Time and
Actual Charge End Time and a messageCharge at GO Time: under
100%appears. This is normal; the vehicle is informing you of the
conflicting situation. This notification only displays when the gearshift
selector lever is in positionP.
Note:Charging occurs as soon as you plug the vehicle in. The system
limits cabin conditioning to 15 minutes before the My GO Time.
To eliminate the conflict notification immediately or to prevent a conflict
in the future, try the following:
•Change the present My GO Time to occur later.
•Plug the vehicle into a 240V charging station instead of 120V
convenience cord. Higher power charging yields shorter charge times.
•Plug the vehicle in sooner.
Estimated Charge Time Limits
Batteryshows you the battery’s current charge displayed as a
percentage. A reading of 100% means the battery has a full charge.
A reading of 0% means the battery has no charge.
To fully charge
•240Vis the estimated minimum charging time from the current
high-voltage battery level to full charge (100%). This represents the
shortest amount of time you should expect the high-voltage battery
to recharge under ideal conditions. Ideal conditions include a 240V
charging station and a minimum 30A service and high-voltage battery
at a moderate temperature.
Note:This charging time is only an estimate. It is normal for your actual
charge duration to be longer.
Note:Some charging stations use lower voltage (208V), which result in
longer charge times.
•120Vis the estimated maximum charging time from the current
high-voltage battery level to full charge (100%). This represents the
longest amount of time you should expect the high-voltage battery to
recharge under normal conditions. Normal conditions include a 120V
convenience cord and 12A service.
Note:This charging time is only an estimate. It is possible for your
actual charge duration to be longer. This occurs when the AC line
voltage is low and may indicate your electrical source is not meeting
certain requirements (seeCharging the high-voltage batteryin the
High Voltage Batterychapter).
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Value Charge Profile and Mode
Value Charge profile nameis the name of the presently detected
Value Charge Profile. The system detects a customer defined value
charge profile when the vehicle is within approximately 300 feet
(100 meters) of the GPS location registered for the profile. If the vehicle
is close to more than one charge profile, it chooses the closest. When
the vehicle is not at a defined profile, it uses theDefault Valuecharge
profile. The system normally displaysDefault Profilewhile you are
driving because the vehicle is typically between defined value charge
profiles.
Editallows you to access your Value Charge profiles settings screen
(seeValue Charge Profileslater in this section).
Charge Nowif you want your vehicle to immediately charge when
plugged in at this profile location. This button illuminates if the current
charge mode for the currently detected charge profile.
Value Chargeif you want to take advantage of off-peak electricity rates.
The vehicle optimizes the charge schedule to be complete by the next
GO Time. This button illuminates if the current charge mode for the
currently detected charge profile.
Charging Status and Actual Times
This is the status of the charging system, which includes the charging
plug, high-voltage battery and charger.
Next Chargemeans the vehicle is unplugged. Estimated charge
information is for the present vehicle location.
Waiting to Chargemeans the vehicle is plugged in. Typical of Value
Charge mode, the vehicle may not start charging right away because it is
set to charge at times with lower utility costs.
Chargingmeans the high-voltage battery is charging.
Chargedmeans the high-voltage battery is fully charged and not
currently scheduled for further charging.
Charge Faultmeans a fault is present that is preventing the
high-voltage battery from charging. Inspect the charge plug connection,
charge cord and charging station.
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