2013 DODGE GRAND CARAVAN win

Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealer name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
652 IF YOU NEED CONSUMER ASSISTANCE

Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
9
IF YOU NEED CONSUMER ASSISTANCE 653

campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other infor-
mation about motor vehicle safety from http://
www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
656 IF YOU NEED CONSUMER ASSISTANCE

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
9
IF YOU NEED CONSUMER ASSISTANCE 657

Adding Engine Coolant (Antifreeze)............611
Adding Fuel.............................537
Adding Washer Fluid......................608
Additives, Fuel...........................531
Adjustable Pedals.........................235
Airbag..................................74
Airbag Deployment........................85
Airbag Light.............................82
Airbag Maintenance........................87
Airbag, Side..............................78
Airbag, Window (Side Curtain)................78
Air Cleaner, Engine (Engine Air Cleaner Filter). . . .599
Air Conditioner Maintenance.................604
Air Conditioning..........................431
Air Conditioning Controls...................431
Air Conditioning Filter.....................455
Air Conditioning, Rear Zone.................437
Air Conditioning Refrigerant.................604
Air Conditioning System....................431Air Conditioning System, Zone Control..........431
Air Pressure, Tires.........................507
Alarm Light.............................320
Alarm (Security Alarm)......................17
Alterations/Modifications, Vehicle...............7
Antenna, Satellite Radio.....................373
Antifreeze (Engine Coolant)..................610
Disposal..............................613
Anti-Lock Warning Light....................314
Anti-Theft System..........................17
Appearance Care.........................619
Ashtray................................278
Assistance Towing.........................160
Assist, Hill Start..........................493
Auto Down Power Windows..................42
Automatic Dimming Mirror..................131
Automatic Door Locks......................38
Automatic Headlights......................222
Automatic Temperature Control (ATC)..........440
662 INDEX

Automatic Transmission....................464
Adding Fluid..........................618
Fluid and Filter Changes..................618
Fluid Change..........................618
Fluid Level Check.......................618
Fluid Type............................617
Gear Ranges...........................469
Special Additives.......................617
Torque Converter.......................476
Auto Up Power Windows....................42
Battery.................................603
Jump Starting..........................579
Keyless Transmitter Replacement (RKE)........28
Saving Feature (Protection)................228
Belts, Seat...............................118
Blind Spot Monitoring......................136
Body Mechanism Lubrication.................607
B-Pillar Location..........................502Brake Assist System.......................487
Brake Control System, Electronic..............486
Brake Fluid.............................640
Brake System............................615
Fluid Check...........................615
Parking..............................481
Warning Light.........................320
Brake/Transmission Interlock.................466
Bulb Replacement.........................635
Bulbs, Light.............................120
Calibration, Compass......................340
Camera, Rear............................249
Capacities, Fluid..........................638
Caps, Filler
Fuel.................................537
Power Steering.........................481
Radiator (Coolant Pressure)................612
Carbon Monoxide Warning
..................11710
INDEX 663

Cooling System...........................608
Adding Coolant (Antifreeze)...............611
Coolant Capacity.......................638
Coolant Level..........................609
Disposal of Used Coolant.................613
Drain, Flush, and Refill...................610
Inspection............................613
Points to Remember.....................613
Pressure Cap..........................612
Radiator Cap..........................612
Selection of Coolant (Antifreeze).............610
Corrosion Protection.......................619
Cupholders.............................274
Customer Assistance.......................651
Data Recorder, Event.......................88
Daytime Running Lights....................224
Dealer Service............................595
Defroster, Windshield......................119Delay (Intermittent) Wipers..................230
Diagnostic System, Onboard.................592
Dimmer Control..........................225
Dipsticks
Automatic Transmission..................618
Oil (Engine)...........................597
Power Steering.........................481
Disabled Vehicle Towing....................586
Disposal
Antifreeze (Engine Coolant)................613
Door Locks..............................35
Door Opener, Garage.......................256
Driving
Through Flowing, Rising, or Shallow Standing
Water................................478
Driving to Achieve Maximum Fuel Economy......336
E-85 Fuel...............................533
Economy (Fuel) Mode......................466
10
INDEX 665

Gross Axle Weight Rating...................539
Gross Vehicle Weight Rating..................539
GVWR.................................539
Hazard
Driving Through Flowing, Rising,
or Shallow Standing Water.................478
Hazard Warning Flasher....................560
Headlights
Bulb Replacement.......................635
Cleaning.............................623
Lights On Reminder.....................224
Passing..............................228
Replacing.............................635
Time Delay............................223
Washers..............................223
Head Restraints..........................192
Heated Mirrors...........................134
Heater.................................431Heater, Engine Block.......................464
High Beam/Low Beam Select (Dimmer) Switch. . . .228
Hill Start Assist...........................493
Hitches
Trailer Towing.........................546
HomeLink® (Garage Door Opener)............256
Hood Release............................220
Hook, Coat..............................284
Ignition.................................14
Key..................................12
Ignition Key Removal.......................14
Illuminated Entry..........................20
Immobilizer (Sentry Key)....................15
Infant Restraint...........................89
Information Center, Vehicle..................325
Inside Rearview Mirror.....................130
Instrument Cluster........................309
Instrument Panel and Controls................308
10
INDEX 669