Page 41 of 45
Black plate (37,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Special Coverage Adjustment Programs Beyond the Warranty Period 37
General Motors of Canada Limited
is proud of the protection afforded
by its warranty coverages. In order
to achieve maximum customer
satisfaction, there may be times
when General Motors of Canada
Limited will establish a Special
Policy Adjustment program to pay
all or part of the cost of certain
repairs not covered by the warranty
or to reimburse certain repair
expenses you may have incurred.
Check with your General Motors
dealer or call GM's Customer Care
Centre to determine whether any
Special Policy Adjustment program
is applicable to your vehicle. When
you make an inquiry, you will need
to give the year, model and
odometer reading of your vehicle
and your Vehicle Identification
Number (VIN).
Page 42 of 45
Black plate (38,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
38 Customer Assistance Offices
When calling for assistance, ask for the Customer Care Advisor.
CANADA
Customer Care Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
*1-800-263-3830
www.gmcanada.com
BUICK
Customer Assistance Center
P.O. Box 33136
Detroit, Michigan 48232-5136
1-800-521-7300
*1-800-832-8425
CHEVROLET
Customer Assistance Center
P.O. Box 33170
Detroit, Michigan 48232-5170
1-800-222-1020
*1-800-833-2438GMC TRUCK
GMC
Customer Assistance Center
P.O. Box 33172
Detroit, Michigan 48232-5172
1-800-462-8782
*1-800-462-8583
From:
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands
1-800-496-9994
Fax Number:
313-381-0022
All Overseas Offices
Please contact the local General
Motors Business Unit.Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520
Mexico, D.F.
Buick: 011-52-53 29 0818
Chevrolet: 01-800-466-0800
GMC: 01-800-466-0801
Long Distance Buick:
011-52-53 29 0818
Long Distance Chevrolet:
011-52-53 29 0800
Long Distance
GMC:011-52-53 29 0801
*For use with Text Telephone
devices (TTYs)
Page 43 of 45
Black plate (39,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Customer Assistance for Text Telephone (TTY) Users 39
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), General Motors
of Canada Limited has TTY
equipment available at its Customer
Care Centre in Oshawa, Ontario.
Any TTY user can communicate
with GM by dialing this toll-free
number: 1-800-263-3830.
Page 44 of 45
Black plate (40,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
40 Roadside Assistance Program
Roadside Assistance is not part
of or included in the coverage
provided by the General Motors
of Canada Limited Warranty.
General Motors of Canada
Limited reserves the right to
make any changes or discontinue
the Roadside Assistance program
at any time without notification.
Now that you are the owner of a
new General Motors vehicle, you
also have membership in General
Motorsround-the-clock,year-round
Roadside Assistance Program. It is
one of the most comprehensive
owner satisfaction programs in the
industry—an important added
benefit of ownership. And it
is in effect for 5 years or
160 000 kilometres (Chevrolet and
GMC), whichever comes first and,
6 years or 110 000 kilometres
(Buick), whichever comes fist.One 24-hour Roadside Assistance
Hotline is all you need to
remember: 1-800-268-6800.
Please consult your dealer or your
owner manual for details.
Page 45 of 45
Black plate (41,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Courtesy Transportation Program 41
If your vehicle requires warranty
repairs during the 5 year/160 000
kilometres (Chevrolet and GMC),
6 year/110 000 kilometres (Buick),
(8 year/160 000 kilometres for the
Volt, Tahoe/Yukon/Yukon Denali
Hybrid, or the Silverado/Sierra
Hybrid) vehicles coverage period,
alternate transportation and/or
reimbursement of certain
transportation expenses may be
available under the Courtesy
Transportation Program. Several
transportation options are available.
Consult your dealer or refer to the
owner manual for details.
Courtesy Transportation is not
part of or included in the
coverage provided by the General
Motors of Canada Limited
Warranty. General Motors of
Canada Limited reserves the right
to make any changes to,
or discontinue the Courtesy
Transportation program at any
time without notification.
