2013 CHEVROLET SUBURBAN Warranty Guide

Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
IMPORTANT:This booklet contains important information about the warranty coverage on your new vehicle.
It also explainsCustomer Satisfaction and Owner Assistanceprocedures and GM's participation in the
Mediation/Arbitration Program.
Keep this booklet with your vehicle and make it available to a General Motors dealer if warranty work is needed.
Be sure to keep it with your vehicle when you sell it so future owners will have the information.
Owner's Name:
Street Address:
City& Province:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

Black plate (2,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage
limitations. Remember, if the service contract you are considering for
purchase does not have the GM Protection Plan emblem shown above
on it, then it is not the Genuine GM Protection Plan from GM.
©2012 General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK, CADILLAC,
CHEVROLET, GMC and the emblems are registered trademarks of General Motors LLC.
Part No. 20951305 A First Printing

Black plate (3,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
2013 Canadian Limited Warranty and
Owner Assistance Information
Important Message to
Owners.... . . . . . . . . . . . . . . . . . . . . . . 1
General Motors' Commitment
to You . . . . . . . . . . . . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in the Mediation/
Arbitration Program . . . . . . . . . . . . 1
The General Motors
Protection Plan . . . . . . . . . . . . . . . . 1
Owner Name/Address
Change . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a
Glance. . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty. . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . . 11
Volt-Specific Warranty . . . . . . . . . 14
What Is Covered . . . . . . . . . . . . . . . 15
Chevrolet Volt Coverage . . . . . . . 15
Chevrolet Silverado Hybrid,
Tahoe Hybrid and GMC Sierra
and Yukon/Yukon Denali
Hybrid Specific Warranty . . . . . 16
What Is Covered . . . . . . . . . . . . . . . 17Chevrolet Silverado Hybrid,
Tahoe Hybrid, GMC Sierra and
Yukon/Yukon Denali Hybrid
Coverage . . . . . . . . . . . . . . . . . . . . 17
What Is Not Covered . . . . . . . . . . 17
Buick LaCrosse eAssist™,
Buick Regal eAssist™and
Chevrolet Malibu Eco with
eAssist™Coverage . . . . . . . . . . 18
What Is Not Covered . . . . . . . . . . 18
Things to Know About the New
Vehicle Limited Warranty. . . . 20
Warranty Repairs—Component
Exchanges . . . . . . . . . . . . . . . . . . . 20
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 20
Warranty Repairs—Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 20
Tire Service . . . . . . . . . . . . . . . . . . . . 20
After-Manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 21
Paint, Trim and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 21
Vehicle Operation and Care . . . 21
Maintenance Records . . . . . . . . . 21Chemical Paint Spotting . . . . . . . 21
Warranty Distance
Extensions . . . . . . . . . . . . . . . . . . . 22
Warranty Service—Canada . . . 22
Touring Owner Service—
Canada, the United States and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 22
Touring Owner Service—
Countries Other than Canada,
the United States and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 23
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada . . . . 23
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 23
Recreation Vehicle and Special
Body Alterations . . . . . . . . . . . . . . 24
Pre-Delivery Service . . . . . . . . . . . 24
Production Changes . . . . . . . . . . . 25
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 26
How to Determine the
Applicable Emission Control
System Warranty . . . . . . . . . . . . . 26

Black plate (4,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
2013 Canadian Limited Warranty and
Owner Assistance Information
Emission Control Warranty . . . . . 26
Emission Performance . . . . . . . . . 27
Emission Warranty Parts List. . .28
What Is Not Covered . . . . . . . . . . 31
Things to Know About the
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 33
Replacement Parts . . . . . . . . . . . . 33
Maintenance and Repairs . . . . . . 33
Claims Procedure . . . . . . . . . . . . . . 34
Customer Satisfaction
Procedure. . . . . . . . . . . . . . . . . . . . 35
Special Coverage Adjustment
Programs Beyond the Warranty
Period. . . . . . . . . . . . . . . . . . . . . . . . 37
Customer Assistance Offices. . .38
Customer Assistance for Text
Telephone (TTY) Users. . . . . . . 39
Roadside Assistance
Program. . . . . . . . . . . . . . . . . . . . . . 40
Courtesy Transportation
Program. . . . . . . . . . . . . . . . . . . . . . 41

Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Important Message to Owners... 1
General Motors' Commitment
to You
We are committed to ensuring your
satisfaction with your new General
Motors vehicle.
Your General Motors dealer also
wants you to be completely satisfied
and invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the warranty
periods that is not resolved, talk to a
member of dealer management.
Under certain circumstances, GM
and/or GM dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These
instances will be reviewed on a
case-by-case basis. If the problem
persists, follow the procedures
outlined underCustomer
Satisfaction Procedure on page 35.
GM Participation in the
Mediation/Arbitration Program
Refer toCustomer Satisfaction
Procedure on page 35, for
information on the voluntary, binding
Mediation/Arbitration Program in
which GM participates.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing an
optional service contract. General
Motors offers its own GM Protection
Plan (GMPP), a service contract
which provides mechanical repair
protection, a rental/alternate
transportation allowance, and the
availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.
The GM Protection Plan is the only
optional service contract backed by
the worldwide resources of GeneralMotors. It can be the most valuable
option you choose for your vehicle.
See your GM Dealer for prices,
vehicle eligibility guidelines and
more details.
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in name or
address by calling our Customer
Care Centre toll free at
1-800-263-3777 (English) or
1-800-263-7854 (French). If you are
a subsequent owner, please be sure
to advise us by calling the number
above. You may also visit the
General Motors dealer of your
choice to report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.
We thank you for choosing a
General Motors product.

Black plate (2,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
2 Warranty Coverage at a Glance
The warranty coverages on your vehicle are summarized below. Please read the warranty information that follows
for more complete details.
New Vehicle Limited Warranty for the Chevrolet and GMC Vehicles
Coverage3 yrs/
60,000 km5 yrs/
160,000 km6 yrs/
160,000 km8 yrs/
160,000 km
Base Warranty Coverage (Includes Tires) X
Powertrain Component Warranty X
Diesel Engine Components X
Hybrid ComponentsX
Sheet Metal (Corrosion) X
Sheet Metal (Rust-Through) X

Black plate (3,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Warranty Coverage at a Glance 3
New Vehicle Limited Warranty for the Buick Vehicles
Coverage4 yrs/
80,000 km6 yrs/
110,000 km6 yrs/
Unlimited km8 yrs/
160,000 km
Base Warranty Coverage (Includes Tires) X
Powertrain Component Warranty X
eAssist ComponentsX
Sheet Metal (Corrosion) X
Sheet Metal (Rust-Through) X
Emission Control Systems Warranty
Coverage3 yrs/
60,000 km4 yrs/
80,000 km5 yrs/
80,000 km8 yrs/
130,000 km
Defects & Performance—Chevrolet and GMC X
Defects & Performance—Buick X
Defects & Performance—Heavy Duty Gasoline Engine X
6.6L Duramax® Diesel Engine X
Specified Major Emission Components X

Black plate (4,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
4 New Vehicle Limited Warranty
What Is Covered
General Motors of Canada Limited
will provide for repairs to the vehicle
during the Warranty Period in
accordance with the terms,
conditions, and limitations contained
in this booklet.
Warranty Applies
This warranty is for GM vehicles
originally sold in Canada, registered
in Canada and normally operated in
Canada. GM warranty coverages
may be void or subject to
restrictions on GM vehicles that
have been imported or exported.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect, not slight
noise, vibrations, or other normal
characteristics of the vehicle related
to materials or workmanship
occurring during the Warranty
Period. Needed repairs will beperformed using new,
remanufactured, or refurbished
parts.
No Charge
Warranty repairs, including parts
and labor, will be made at no
charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a GM dealer facility
handling your vehicle line within the
warranty period and request the
needed repairs. Reasonable time
must be allowed for the dealership
to perform the necessary repairs.
Warranty Period
The Warranty Period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the Coverage period.Base Warranty Coverage
The Base Warranty coverage for
Chevrolet, and GMC is for 3 years
or 60 000 kilometres, whichever
comes first, except for other
coverages listed here under“What
Is Covered”and those items listed
under“What Is Not Covered.”
The Base Warranty coverage for
Buick is for 4 years or 80 000
kilometres, whichever comes first,
except for other coverages listed
here under“What Is Covered”and
those items listed under“What Is
Not Covered”.
Powertrain Component Warranty
Coverage
The powertrain is covered for
5 years or 160 000 kilometres
(Chevrolet and GMC), whichever
comes first, 6 years or 110 000
kilometres (Buick), whichever
comes first, except for other
coverages listed here under "What