2013 CHEVROLET SUBURBAN Warranty Guide

Black plate (5,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 5
Is Covered" and those items listed
under“What Is Not Covered”later in
this section.
Engine Coverage includes:All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts are
covered until the first scheduled
maintenance interval.
Exclusions:Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with thethermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines,
fuel rail(s), regulator, injectors, and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission/Transaxle Coverage
includes:All internally lubricated
parts, case, torque converter,
mounts, seals, and gaskets as well
as any electrical components
internal to the transmission/
transaxle. Also covered are any
actuators directly connected to the
transmission (slave cylinder, etc.).
Exclusions:Excluded from the
powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring, and
electrical connectors. Also excluded
are the clutch and pressure plate as
well as any Transmission Control
Module and/or module
programming.Transfer Case Coverage includes:
All internally lubricated parts, case,
mounts, seals, and gaskets as well
as any electrical components
internal to the transfer case. Also
covered are any actuators directly
connected to the transfer case as
well as encoder motor.
Exclusions:Excluded from the
powertrain coverage are transfer
case cooling lines, hoses, radiator,
sensors, wiring, and electrical
connectors as well as the transfer
case control module and/or module
programming.
Drive Systems Coverage
includes:All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts and
universal joints. All mounts,
supports, seals, and gaskets as well
as any electrical components
internal to the drive axle. Also
covered are any actuators directly
connected to the drive axle (e.g.,
front differential actuator).

Black plate (6,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
6 New Vehicle Limited Warranty
Exclusions:Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and rear
hub bearings, locking hubs, drive
system cooling, lines, hoses,
radiator, sensors, wiring, and
electrical connectors related to drive
systems as well as any drive system
control module and/or module
programming.
Tire Coverage
The tires supplied with your vehicle
are covered by General Motors
against defects in material or
workmanship under the Base
Warranty Coverage. Wear-out is not
considered a defect, and it may
occur before the vehicle warranty
expires. In this case, the owner is
responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer. For vehicles within the Base Warranty Coverage, defective tires will be
replaced on a prorated adjustment basis according to the following
mileage-based schedule:
Kilometres Replacement Percentage Covered by GM
0-20 000 100%
20 001-60 000 Sliding scale starting at 67% at 20 001, proportionately falling(1.175%/1 000 kilometres) to
20% at 60 000 kilometres.
60 001-80 000 20% (Buick and Cadillac Only) 60 001+ 0% (Chevrolet and GMC Only)
80 001+ 0% (Buick and Cadillac Only)

Black plate (7,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 7
Examples:
Kilometres Coverage
10 000 100%
20 000 100%
20 001 67%
30 000 55.25%
40 000 43.5%
50 000 31.75%
60 000 20%
80 000 20% Buick and Cadillac (0%
Chevrolet and GMC)
This schedule applies to the price of
the tires only. GM will cover 100% of
the cost to mount and balance the
tires replaced under warranty for the
full Base Warranty Coverage period.After your New Vehicle Limited
Warranty expires, you may still have
prorated warranty coverage on your
original equipment tires by the tire
manufacturer. Contact your GMdealer or the tire manufacturer of
the brand of tires on your vehicle for
more information. The following is a
list of current tire manufacturer's
websites and toll-free customer
assistance numbers.

Black plate (8,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
8 New Vehicle Limited Warranty
Tire Companies
Company Website Toll-Free Number
Bridgestone/Firestone www.bridgestonetire.ca 1-800-267-1318
Continental/Generalwww.generaltire.ca
www.continentaltire.ca1-800-461-1776
1-800-461-1776
Goodyear/Dunlopwww.goodyear.ca
www.dunlop.ca1-800-387-3288
Michelin/Goodrich www.michelin.ca 1-888-871-4444
Uniroyal www.uniroyal.ca 1-888-871-7777
Goodrich www.bfgoodrichtires.ca 1-888-871-6666
Hankook www.hankooktire.ca 1-800-843-7709
Kumho www.kumhotire.ca1-604-241-4142 (West)
1-905-564-0882 (East)
Pirelli www.pirelli.ca1-800-828-2585 (Ontario)
1-800-363-0583 (Que/Maritimes)
1-800-663-0148 (West)
Maxxis www.maxxiscanada.com 1-905-789-0882
When a tire is removed from service
due to a covered warranty conditionunder a tire manufacturer's limited
warranty program, you may beeligible for a tire replacement or a
comparable new tire on a prorated
basis.

Black plate (9,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 9
The tire manufacturer's limited
warranty program, which can be
obtained by calling or visiting the
tire manufacturer's website or any
authorized dealer, is in lieu of all
other remedies or warranties,
expressed or implied, arising by law
or otherwise, including fitness for a
particular purpose or
merchantability. The tire
manufacturer's expressly disclaim
liability for indirect, special,
incidental, or consequential
damages, lost profit, loss of
business, loss of goodwill, loss of
reputation, punitive or any other
damage, cost, or loss of any kind.
Towing
Towing is covered to the nearest
authorized dealer if your vehicle
cannot be driven because of a
warranted defect.6.6L Duramax Diesel Engine
Coverage
For trucks equipped with a 6.6L
Duramax Diesel Engine, the diesel
engine assembly, including
turbocharger components (except
those items listed under“What Is
Not Covered”) is covered for defects
in material or workmanship without
a deductible for up to 5 years or
160 000 kilometres, (Chevrolet and
GMC), whichever comes first, and
6 years or 110 000 kilometres
(Buick), whichever comes first.
.Cylinder block and heads and all
internal lubricant parts, intake
and exhaust manifolds, timing
gears, timing gear chain or belt
and cover, flywheel, harmonic
balancer, valve covers, oil pan,
oil pump, water pump, fuel
pump, engine mounts, seals,
and gaskets.
.Diesel Fuel Metering System:
injection pump, nozzles, high
pressure lines, high pressure
sealing devices.
.Glow Plug Control System:
control/glow plug assembly, glow
plugs, cold advance relay,
Engine Control Module (ECM).
.Fuel injection control module,
integral oil cooler, transmission
adapter plate, left and right
common fuel rails, fuel filter
assembly, fuel temperature
sensor, and function blocks.
Important:Some of the above
components may also be covered
by the Emissions Warranty with no
deductible. See theEmission
Warranty Parts List on page 28for
details.
Aftermarket Engine Performance
Enhancement Products and
Modifications
Some aftermarket engine
performance products and
modifications promise a way to
increase the horsepower and torque
levels of your vehicle's powertrain.
You should be aware that these
products may have detrimental

Black plate (10,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
10 New Vehicle Limited Warranty
effects on the performance and life
of the engine, exhaust emission
system, transmission and drivetrain.
The Duramax Diesel Engine, Allison
Automatic Transmission® and
drivetrain have been designed and
built to offer industry leading
durability and performance in the
most demanding applications.
Engine power enhancement
products may enable the engine to
operate at horsepower and torque
levels that could damage, create
failure, or reduce the life of the
engine, engine emission system,
transmission and drivetrain.
Damage failure, or reduced life of
the engine, transmission emission
system, drivetrain or other vehicle
components caused by aftermarket
engine performance enhancement
products or modifications may not
be covered under your vehicle
warranty.Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion:For Chevrolet and
GMC, body sheet metal panels are
covered against rust for 3 years or
60 000 kilometres, whichever comes
first. For Buick, body sheet metal
panels are covered against rust for
4 years or 80 000 kilometres,
whichever comes first.
Rust-Through:For Chevrolet and
GMC, any body sheet metal panel
that rusts through due to corrosion
(an actual hole in the sheet metal) is
covered for up to 6 years or
160 000 kilometres, whichever
comes first. This coverage only
applies to the body sheet metal
panels and not to other metal
components.
Rust-Through:For Buick, any
body sheet metal panel that rusts
through due to corrosion (an actual
hole in the sheet metal) is coveredfor up to 6 years, unlimited
kilometres. This coverage only
applies to the body sheet metal
panels and not to other metal
components.
Important:Cosmetic or surface
corrosion (resulting from stone
chips, dents, or scratches in the
paint, or failure to repair paint
damaged by stone chips, dents,
or scratches in the paint) is not
included in the sheet metal
coverage.
Accessory Coverages
Most GM approved accessories
marketed and sold by General
Motors of Canada Limited that are
permanently installed on a GM
vehicle prior to delivery will be
covered under the provisions of the
Base Warranty Coverage of the
New Vehicle Limited Warranty. In
the event GM accessories are
installed after vehicle delivery or are
replaced under the new vehicle
base warranty, they will be covered,
(parts and labour for the balance of

Black plate (11,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 11
the applicable portion of the New
Vehicle Limited Warranty, but in
no event less than 12 months/
20 000 kilometres (12 months/
20 000 kilometres for commercial
vehicles).
GM accessories sold over the
counter, or those not requiring
installation, will receive the standard
GM Dealer Parts Warranty for
12 months from the date of
purchase, parts only.
GM Licensed and Integrated
Business Partner (IBP) Accessories
are covered under the
accessory-specific manufacturer’s
warranty and are not warranted by
GM or its dealers.
Notice:This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction.
Uniform tire wear is a normal
condition, and is not considered a
defect. Road hazard damage such
as punctures, cuts, snags, and
breaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.Damage Due to Bedliners
Owners of trucks with a bedliner,
whether after-market or factory
installed, should expect that with
normal operation the bedliner
will move.
This movement may cause finish
damage. Therefore, any damage
caused by the bedliner is not
covered under the terms of the New
Vehicle Limited Warranty.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle.
.Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.

Black plate (12,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
12 New Vehicle Limited Warranty
.Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM.
.Coverages do not apply if the
odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.
.Installation of non-GM (General
Motors) parts.
.Water or fluid contamination.
.Damage resulting from hail,
floods, windstorms, lightning and
other environmental conditions.
.Alteration of glass parts by
application of tinting films.
Important:This warranty is void on
vehicles currently or previously
registered as salvaged, scrapped
(irreparable), rebuilt, junked,
or otherwise considered a total loss.Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See“Chemical Paint
Spotting”underThings to Know
About the New Vehicle Limited
Warranty on page 20for details.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids, fuel,
lubricants, or refrigerants between
maintenance intervals
recommended in the owner manual
is not covered.Damage Due to Contaminated or
Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. It may
also render gauges inoperable or
degrade functionality for
components such as spark plugs,
oxygen sensors, and the catalytic
converter. Damage from poor fuel
quality, water contamination,
or incorrect diesel fuel or gasoline
may not be covered.
Please refer to your owner manual
under“Fuel,”for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be