2013 CADILLAC CTS roof

Black plate (3,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
2013 Canadian Cadillac Limited Warranty and
Owner Assistance Information
Important Message to
Owners.... . . . . . . . . . . . . . . . . . . . . . . 1
General Motors' Commitment
to You . . . . . . . . . . . . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in the Mediation/
Arbitration Program . . . . . . . . . . . . 1
The General Motors
Protection Plan . . . . . . . . . . . . . . . . 1
Owner Name/Address
Change . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a
Glance. . . . . . . . . . . . . . . . . . . . . . . . . 3
New Vehicle Limited Warranty. . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . 10
Cadillac Escalade Hybrid
Warranty . . . . . . . . . . . . . . . . . . . . . 13
Things to Know About the New
Vehicle Limited Warranty. . . . 16
Warranty Repairs—Component
Exchanges . . . . . . . . . . . . . . . . . . . 16
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 16Warranty Repairs—Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 16
Tire Service . . . . . . . . . . . . . . . . . . . . 16
After-manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 17
Paint, Trim, and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 17
Vehicle Operation and Care . . . 17
Maintenance Records . . . . . . . . . 17
Chemical Paint Spotting . . . . . . . 17
Warranty Distance
Extensions . . . . . . . . . . . . . . . . . . . 18
Warranty Service—Canada . . . 18
Touring Owner Service—
Canada, the United States and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 18
Touring Owner Service—
Countries Other Than Canada,
the United States, and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 19
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada . . . . 19
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 19Recreation Vehicle and Special
Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20
Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 21
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 22
Emission Performance . . . . . . . . . 22
What Is Not Covered . . . . . . . . . . 22
Emission Warranty Parts List. . .24
What Is Not Covered . . . . . . . . . . 27
Things to Know About the
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 28
Replacement Parts . . . . . . . . . . . . 28
Maintenance and Repairs . . . . . . 28
Claims Procedure . . . . . . . . . . . . . . 29
Customer Satisfaction
Procedure. . . . . . . . . . . . . . . . . . . . 30
Special Coverage Adjustment
Programs Beyond the Warranty
Period. . . . . . . . . . . . . . . . . . . . . . . . 32
Customer Assistance Offices. . .33

Black plate (17,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Things to Know About the New Vehicle Limited Warranty 17
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Customer
Care Centre. The toll-free telephone
numbers are listed underCustomer
Assistance Offices on page 33.
After-manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealer as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your new Cadillac, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner manual.
If you have any questions on how to
keep your Cadillac in good working
condition, see your Cadillac dealer,
the place many Cadillac customers
choose to have their maintenance
work done. You can rely on your
Cadillac dealer to use proper parts
and repair practices.
Maintenance Records
General Motors of Canada Limited
recommends that you retain receipts
covering performance of regular
vehicle maintenance. Repairs
required due to damage resulting
from lack of maintenance are not
covered under your warranty.
Receipts can be very important if a
question arises as to whether a
malfunction is caused by lack of
maintenance or a defect in material
or workmanship.
We suggest you keep these receipts
in the glove box literature portfolio.
Also, a Maintenance Record form is
provided in the owner manual
(Maintenance Schedule section) for
your convenience in recording
services performed.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout commonly known as“acid
rain”. These airborne pollutants can
fall upon and attack painted

Black plate (18,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
18 Things to Know About the New Vehicle Limited Warranty
surfaces on your vehicle. This
damage can take two forms:
blotchy, ringlet-shape discolorations,
and small irregular dark spots
etched into the paint surfaces.
Although no defect in the factory
applied paint causes this, General
Motors of Canada Limited will repair,
at no charge to the owner, the
painted surfaces of new vehicles
damaged by this fallout condition
within 12 months or
20 000 kilometres of purchase,
whichever comes first.
Warranty Distance Extensions
Prior to delivery, some kilometres
are put on your vehicle during
testing at the assembly plant, during
shipping, and while at the
dealership. The dealership records
this odometer reading on the front
page of this warranty booklet at
delivery. For eligible vehicles, this
odometer reading is added to the
distance limits specified in the
Cadillac New Vehicle LimitedWarranty and the Emission Control
Systems Warranty ensuring that you
receive full benefit of their coverage.
Warranty distance extensions
eligibility:
.Applies only to new vehicles
held exclusively in new vehicle
inventory.
.Does not apply to used vehicles,
GM owned vehicles, dealer
owned vehicles, or dealer
demonstrator vehicles.
.Does not apply to vehicles with
more than 1 600 kilometres on
the odometer even though the
vehicle may not have been
“registered”for license plates.
Warranty Service—Canada
The selling dealer has invested in
the proper tools, training and parts
inventory to ensure that any
necessary warranty repairs can be
made to your vehicle. GM requests
that the vehicle be returned to the
selling dealer for all warrantyrepairs. If a situation or event occurs
where you are significantly
inconvenienced, an authorized GM
dealer can make the warranty
repairs. However, in the event the
dealer is not able to perform the
repair due to the special tool and
training requirements, contact the
Customer Assistance Offices on
page 33.
Touring Owner Service—
Canada, the United States and
Mexico
If you are touring or have changed
your residence, visit any General
Motors dealer handling your vehicle
line in Canada or the United States
for warranty service. Warrantable
repairs will be completed at no
charge to you. You may be required
to provide proof of residency such
as driver's license, or vehicle
ownership. For your records, the
servicing dealer will provide a copy
of the warranty repair order, listing
all warranty repairs performed.

Black plate (19,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Things to Know About the New Vehicle Limited Warranty 19
Some vehicle lines, which are sold
only in Canada, may not be
serviced by all General Motor's
dealers in the United States.
If warranty service is necessary
while you are in the United States
please contact the Canadian
Customer Care Centre (CCC) for
guidance. SeeCustomer Assistance
Offices on page 33for CCC
information. Customer Care
Ambassadors will direct you to a
dealership and assist the repairing
dealer in obtaining the necessary
parts and technical information. You
may be charged for these repairs.
For reimbursement consideration by
General Motors of Canada upon
your return home, provide your
dealer with a statement of
circumstances, the original repair
order, proof of ownership and any
“paid”receipts indicating the work
performed and parts replaced.Touring Owner Service—
Countries Other Than Canada,
the United States, and Mexico
If you are touring in a foreign
country and repairs are needed, it is
suggested you make your vehicle
available to a General Motors
dealership, preferably one that
handles your vehicle line.
Important:Repairs made
necessary by the use of improper or
dirty fuels and lubricants are not
covered under warranty. See your
owner’s manual for additional
information on fuel requirements
when operating in foreign countries.
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada
This warranty applies to GM
vehicles registered in Canada and
normally operated in Canada. If you
have permanently relocated and
established household residency in
another country, GM may authorize
the performance of repairs based onthe warranty coverage for vehicles
generally sold by GM in that
country. Contact an authorized GM
dealer in your country for
assistance. GM warranty coverages
may be void or subject to
restrictions on GM vehicles that
have been imported or exported.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors.
Examples of the types of alterations
that would not be covered include,
but are not limited to, any non-GM
part or accessory, any non-GM theft
alarm, remote starting device or
remote locking system, or the
cutting, welding or disconnecting of
the vehicle's original equipment
parts and components.