2013 CADILLAC CTS change time

Black plate (1,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Important Message to Owners... 1
General Motors' Commitment
to You
We are committed to ensuring your
satisfaction with your new Cadillac.
Your Cadillac dealer also wants you
to be completely satisfied and
invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the warranty
periods that is not resolved, talk to a
member of dealer management.
Under certain circumstances, GM
and/or Cadillac dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These
instances will be reviewed on a
case-by-case basis. If the problem
persist, follow the procedures
outlined inCustomer Satisfaction
Procedure on page 30.
GM Participation in the
Mediation/Arbitration Program
Refer toCustomer Satisfaction
Procedure on page 30, for
information on the voluntary, binding
Mediation/Arbitration Program in
which GM participates.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing an
optional service contract. General
Motors offers its own GM Protection
Plan (GMPP), a service contract
which provides mechanical repair
protection, a rental/alternate
transportation allowance, and the
availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.The GM Protection Plan is the only
optional service contract backed by
the worldwide resources of General
Motors. It can be the most valuable
option you choose for your vehicle.
See your Cadillac dealer for prices,
vehicle eligibility guidelines and
more details.
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in name or
address by calling our Canadian
Cadillac Customer Care Centre toll
free at 1-888-446-2000. If you are a
subsequent owner, please be sure
to advise us by calling the number
above. You may also visit the
Cadillac dealer of your choice to
report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.

Black plate (16,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
16 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs—
Component Exchanges
In the interest of customer
satisfaction, General Motors of
Canada Limited may offer exchange
service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet GM
approved service parts
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement parts as
appropriate, testing and reassembly.
Refurbished parts meet GM
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged.All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries and powertrain
control modules.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Repairs required, due
to damage resulting from lack of
maintenance, are not covered under
your warranty. Receipts can be very
important if a question arises as to
whether a malfunction is caused by
lack of maintenance or a defect in
material or workmanship.A“Maintenance Record”is provided
in the maintenance schedule
section of the owner manual, for
your convenience in recording
services performed.
For your records, the servicing
dealer should provide a copy of the
warranty repair order listing all
warranty repairs performed.
Warranty Repairs—Recycled
Materials
Both Environment Canada
guidelines and GM support the
capture, purification, and reuse of
automotive air conditioning
refrigerant gases and engine
coolant.
As a result, any repairs GM may
make to your vehicle may involve
the installation of purified reclaimed
refrigerant and coolant.
Tire Service
Any General Motors dealer handling
your vehicle line or tire dealer for
your brand of tires can assist you

Black plate (21,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Things to Know About the New Vehicle Limited Warranty 21
For further details concerning any
repairs which the dealership may
have made prior to your taking
delivery of your vehicle, please ask
your Cadillac dealership.
Production Changes
General Motors of Canada Limited
and its dealers reserve the right to
make changes in vehicles built and/
or sold by them at any time without
incurring any obligation to make the
same or similar changes on vehicles
previously built and/or sold by them.

Black plate (35,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Roadside Assistance Program 35
Roadside Assistance is not part
of or included in the coverage
provided by the General Motors
of Canada Limited Warranty.
General Motors of Canada
Limited reserves the right to
make any changes or discontinue
the Roadside Assistance Program
at any time without notification.
General Motors of Canada Limited
is proud to offer new Cadillac
buyers the response, security and
convenience of the 24-hour Cadillac
Roadside Service Program. Please
refer to your Owner Manual for
details, or consult your dealer. The
toll-free number for Cadillac
Roadside Service is
1-800-882-1112.

Black plate (36,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
36 Courtesy Transportation Program
If your vehicle requires warranty
repairs during the 6 year/110 000
kilometres (8 year/160 000
kilometres for the Escalade Hybrid
vehicle), coverage period, alternate
transportation and/or reimbursement
of certain transportation expenses
may be available under the
Courtesy Transportation Program.
Several transportation options are
available. Consult your dealer or
refer to the owner manual for
details.
Courtesy transportation is not
part of or included in the
coverage provided by the General
Motors of Canada Limited
Warranty. General Motors of
Canada Limited reserves the right
to make any changes to,
or discontinue the Courtesy
Transportation program at any
time without notification.