2013 CADILLAC CTS maintenance

Black plate (3,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
2013 Canadian Cadillac Limited Warranty and
Owner Assistance Information
Important Message to
Owners.... . . . . . . . . . . . . . . . . . . . . . . 1
General Motors' Commitment
to You . . . . . . . . . . . . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in the Mediation/
Arbitration Program . . . . . . . . . . . . 1
The General Motors
Protection Plan . . . . . . . . . . . . . . . . 1
Owner Name/Address
Change . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a
Glance. . . . . . . . . . . . . . . . . . . . . . . . . 3
New Vehicle Limited Warranty. . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . 10
Cadillac Escalade Hybrid
Warranty . . . . . . . . . . . . . . . . . . . . . 13
Things to Know About the New
Vehicle Limited Warranty. . . . 16
Warranty Repairs—Component
Exchanges . . . . . . . . . . . . . . . . . . . 16
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 16Warranty Repairs—Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 16
Tire Service . . . . . . . . . . . . . . . . . . . . 16
After-manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 17
Paint, Trim, and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 17
Vehicle Operation and Care . . . 17
Maintenance Records . . . . . . . . . 17
Chemical Paint Spotting . . . . . . . 17
Warranty Distance
Extensions . . . . . . . . . . . . . . . . . . . 18
Warranty Service—Canada . . . 18
Touring Owner Service—
Canada, the United States and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 18
Touring Owner Service—
Countries Other Than Canada,
the United States, and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 19
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada . . . . 19
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 19Recreation Vehicle and Special
Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20
Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 21
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 22
Emission Performance . . . . . . . . . 22
What Is Not Covered . . . . . . . . . . 22
Emission Warranty Parts List. . .24
What Is Not Covered . . . . . . . . . . 27
Things to Know About the
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 28
Replacement Parts . . . . . . . . . . . . 28
Maintenance and Repairs . . . . . . 28
Claims Procedure . . . . . . . . . . . . . . 29
Customer Satisfaction
Procedure. . . . . . . . . . . . . . . . . . . . 30
Special Coverage Adjustment
Programs Beyond the Warranty
Period. . . . . . . . . . . . . . . . . . . . . . . . 32
Customer Assistance Offices. . .33

Black plate (4,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
4 New Vehicle Limited Warranty
What Is Covered
General Motors will provide for
repairs to the vehicle during the
Warranty Period in accordance with
the terms, conditions and limitations
contained in this booklet.
Warranty Applies
This warranty is for Cadillac
vehicles originally sold in Canada,
registered in Canada and normally
operated in Canada. GM warranty
coverages may be void or subject to
restrictions on GM vehicles that
have been imported or exported.
Repairs Covered
This warranty covers repairs to
correct any vehicle defect, not slight
noise, vibrations, or other normal
characteristics of the vehicle,
related to materials or workmanship
occurring during the Warranty
Period. Needed repairs will be
performed using new or
remanufactured, or refurbished
parts.No Charge
Warranty repairs, including Towing,
Parts and Labour, will be made at
No Charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealership
within the Warranty Period, and
request the needed repair.
Reasonable time must be allowed
for the dealership to perform
necessary repairs.
Warranty Period
The Warranty Period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the Coverage period.
Base Warranty Coverage
The complete vehicle is covered for
4 years or 80 000 kilometres,
whichever comes first, except for
other coverages listed here under
“What Is Covered”and those items
listed under“What Is Not Covered.”Powertrain Component Warranty
Coverage
The powertrain is covered for
6 years or 110 000 kilometres,
whichever comes first, except for
other coverages listed here under
“What Is Covered”and those items
listed under“What Is Not Covered”
later in this section.
Engine Coverage includes:All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts are
covered until the first scheduled
maintenance interval.

Black plate (11,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
New Vehicle Limited Warranty 11
.Alteration of glass parts by
application of tinting films
Important:This warranty is void on
vehicles currently or previously
registered as salvaged, scrapped
(irreparable), rebuilt, junked or
otherwise considered a total loss.
Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air,
chemicals, tree sap, insects, stones,
hail, earthquake, water or flood,
windstorm, lightning, the application
of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See Chemical Paint
Spotting underThings to Know
About the New Vehicle Limited
Warranty on page 16.Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids, fuel,
lubricants, or refrigerants between
maintenance intervals
recommended in the owner manual
is not covered.
Damage Due to Contaminated or
Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. It may
also render gauges inoperable or
degrade functionality for
components such as spark plugs,
oxygen sensors and the catalytic
converter. Damage from poor fuel
quality, water contamination,
or incorrect diesel fuel or gasoline
may not be covered.Please refer to your owner manual
under“Fuel,”for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.con/
index/html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.

Black plate (12,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
12 New Vehicle Limited Warranty
Where to Go for Maintenance
Your new GM vehicle was designed
and built to the highest quality
standards and that quality means
reliability, long-life and economical
operation for years to come. The
investment you made in your new
GM vehicle can be best maintained
at your GM dealer who offers quality
service and Genuine GM Parts
specifically designed for your GM
vehicle.
GM recommends having
maintenance performed by an
authorized GM dealership. GM
dealer technicians are specifically
trained to maintain and repair GM
vehicles. They stay current on the
latest service information through
GM technical bulletins, service
publications and training courses.
Many are also certified through the
technical training process. In
addition, your GM dealer has
special tools, equipment, computer
software and complete access to
product updates, applicable to yourvehicle to ensure fast and accurate
diagnostics. This level of service is
only available at an authorized GM
dealership.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are the owner's
expense.
Vehicle lubrication, cleaning,
or polishing are not covered. Failure
of or damage to components
requiring replacement or repair due
to vehicle use, wear, exposure,
or lack of maintenance is not
covered.
Items such as, but not limited to:
.Audio System Cleaning
.Brake Pads and Linings
.Clutch Linings
.Coolants and Fluids
.Filters
.Keyless Entry (or other remote
transmitter/receiver batteries)*
.Limited Slip Rear Axle Service
.Tire Rotation
.Wheel Alignment/Balance**
.Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
12 000 kilometres.

Black plate (15,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
New Vehicle Limited Warranty 15
.Accessory Power Module (APM)
What Is Not Covered
In addition to the“What is Not
Covered”section previously, this
Hybrid warranty does not cover the
following items:
Wear Items
Wear items, such as brake linings,
are not covered in this Hybrid
warranty.Maintenance
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. Maintenance
intervals, checks, inspections, and
recommended fluids and lubricants
as prescribed in the owner manual
are necessary to keep your vehicle
in good working condition. Any
damage caused by owner/lessee
failure to follow scheduled
maintenance may not be covered by
warranty. Scheduled maintenance
includes such items as:
.Brake Pads/Linings
.Coolants and Fluids
.Filters

Black plate (16,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
16 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs—
Component Exchanges
In the interest of customer
satisfaction, General Motors of
Canada Limited may offer exchange
service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet GM
approved service parts
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement parts as
appropriate, testing and reassembly.
Refurbished parts meet GM
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged.All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries and powertrain
control modules.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Repairs required, due
to damage resulting from lack of
maintenance, are not covered under
your warranty. Receipts can be very
important if a question arises as to
whether a malfunction is caused by
lack of maintenance or a defect in
material or workmanship.A“Maintenance Record”is provided
in the maintenance schedule
section of the owner manual, for
your convenience in recording
services performed.
For your records, the servicing
dealer should provide a copy of the
warranty repair order listing all
warranty repairs performed.
Warranty Repairs—Recycled
Materials
Both Environment Canada
guidelines and GM support the
capture, purification, and reuse of
automotive air conditioning
refrigerant gases and engine
coolant.
As a result, any repairs GM may
make to your vehicle may involve
the installation of purified reclaimed
refrigerant and coolant.
Tire Service
Any General Motors dealer handling
your vehicle line or tire dealer for
your brand of tires can assist you

Black plate (17,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Things to Know About the New Vehicle Limited Warranty 17
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Customer
Care Centre. The toll-free telephone
numbers are listed underCustomer
Assistance Offices on page 33.
After-manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealer as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your new Cadillac, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner manual.
If you have any questions on how to
keep your Cadillac in good working
condition, see your Cadillac dealer,
the place many Cadillac customers
choose to have their maintenance
work done. You can rely on your
Cadillac dealer to use proper parts
and repair practices.
Maintenance Records
General Motors of Canada Limited
recommends that you retain receipts
covering performance of regular
vehicle maintenance. Repairs
required due to damage resulting
from lack of maintenance are not
covered under your warranty.
Receipts can be very important if a
question arises as to whether a
malfunction is caused by lack of
maintenance or a defect in material
or workmanship.
We suggest you keep these receipts
in the glove box literature portfolio.
Also, a Maintenance Record form is
provided in the owner manual
(Maintenance Schedule section) for
your convenience in recording
services performed.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout commonly known as“acid
rain”. These airborne pollutants can
fall upon and attack painted

Black plate (22,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
22 Emission Control Systems Warranty
General Motors of Canada Limited
warrants to owners of Cadillac
vehicles sold in Canada, that the
vehicle (1) was designed, built and
equipped so as to conform at the
time of sale with the Emission
Regulations under the Canadian
Environmental Protection Act
and (2) is free from defects in
materials and workmanship which
cause the vehicle to fail to conform
with those regulations for a period of
4 years or 80 000 kilometres,
whichever occurs first. Specified
components, such as catalytic
converters or powertrain control
modules, are warranted for 8 years
or 130 000 kilometres, whichever
occurs first. The Emission Control
Systems Warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in
service as a demonstrator,
or company vehicle prior to sale at
retail, on the date the vehicle is first
placed in such service. Emission
related defects in the genuine GMcomponents listed below, including
related diagnostic costs, parts and
labour, are covered by this warranty.
Emission Performance
Some provinces and local
jurisdictions have established
periodic vehicle Inspection and
Maintenance (I/M) programs to
encourage proper maintenance of
your vehicle. If a provincial I/M
program is enforced in your area
you may also be eligible for
Emission Performance coverage
whenallof the following three
conditions are met:
1. the vehicle has been maintained
and operated in accordance with
the instructions for proper
maintenance and use set forth in
the owner manual or New
Vehicle Warranty supplied with
your vehicle;
2. the vehicle fails a provincial I/M
test during the emission
warranty period indicated above;3. the failure results, or will result,
in the owner of the vehicle
having to bear a penalty or other
sanctions (including the denial of
the right to use the vehicle)
under local, provincial,
or federal law.
General Motors of Canada Limited
warrants that your dealer will
replace, repair, or adjust to GM
specifications, at no charge to you,
any of the parts listed under the
“Emission Control Systems
Warranty Parts List”later in this
section which may be necessary to
conform to the applicable emission
standards. Non-GM parts labelled
“Certified to EPA Standards”are
covered by the Federal Emission
Performance Warranty.
What Is Not Covered
The Emission Control Systems
Warranty obligations DO NOT apply
to conditions resulting from
tampering, abuse, neglect or
improper maintenance. Items listed