2013 CADILLAC CTS ESP

Black plate (6,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
6 New Vehicle Limited Warranty
Tire Coverage
The tires supplied with your vehicle
are covered by General Motors
against defects in material or
workmanship under the Base
Warranty Coverage. Wear-out is not
considered a defect, and it may
occur before the vehicle warranty
expires. In this case, the owner is
responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
For vehicles within the Base
Warranty Coverage, defective tires
will be replaced on a prorated
adjustment basis according to the
following mileage-based schedule:Kilometres Replacement Percentage Covered
by GM
0-20 000 100%
20 001-60 000 Sliding scale starting at 67% at
20 001, proportionately falling
(1.175%/1 000 kilometres) to 20%
at 60 000 kilometres.
60 001-80 000 20% (Buick and Cadillac Only)
80 001+ 0% (Buick and Cadillac Only)

Black plate (14,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
14 New Vehicle Limited Warranty
addition to the Base Warranty
Coverage described in the Cadillac
Limited Warranty and Owner
Assistance Booklet, General Motors
of Canada Limited will warrant
certain Hybrid components for each
Cadillac Escalade Hybrid (hereafter
referred to as Hybrid) for 8 years,
or 160 000 kilometres
(100,000 miles), whichever comes
first, from the original in-service date
of the vehicle, against warrantable
repairs to the specific Hybrid
components of the vehicle.
This warranty is for Hybrid vehicles
registered in the United States or
Canada, and normally operated in
the United States or Canada
respectively. In addition to the initial
owner of the vehicle, the coverage
described in this Hybrid warranty is
transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within the
above described 8 years or
100,000 miles (160 000 kilometres)
term. No deductibles are associated
with this Hybrid warranty.This Hybrid warranty is in addition to
the express conditions and
warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
Hybrid Component Warranty.
For Hybrid owners requiring more
comprehensive coverage than that
provided under this Hybrid warranty,
a GM Protection Plan may be
available. See your GM dealer for
more details.
What is Covered
This Hybrid warranty covers repairs
to correct any vehicle defect related
to materials or workmanship
occurring during the 8 year 160 000
kilometres term for the following:
Towing
During the 8 year or 160 000
kilometres Hybrid warranty period,
towing is covered to the nearest
Cadillac servicing dealer if your
vehicle cannot be driven because ofa warranted Hybrid specific defect.
Contact the GM Roadside
Assistance Centre for towing. Refer
toRoadside Assistance Program on
page 35in this manual for the
contact number.
Transmission
Hybrid transmission assembly and
internal components, including the
transmission auxiliary fluid pump,
transmission auxiliary pump
controller, and 3-phase transmission
cables.
Brakes
Brake Modulator Assembly
Other Hybrid Components
Hybrid Battery
The 300-volt electrical system
includes:
.Hybrid High Voltage Wiring
.Hybrid Control Modules
.Transmission Power Inverter
Module (TPIM)

Black plate (15,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
New Vehicle Limited Warranty 15
.Accessory Power Module (APM)
What Is Not Covered
In addition to the“What is Not
Covered”section previously, this
Hybrid warranty does not cover the
following items:
Wear Items
Wear items, such as brake linings,
are not covered in this Hybrid
warranty.Maintenance
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. Maintenance
intervals, checks, inspections, and
recommended fluids and lubricants
as prescribed in the owner manual
are necessary to keep your vehicle
in good working condition. Any
damage caused by owner/lessee
failure to follow scheduled
maintenance may not be covered by
warranty. Scheduled maintenance
includes such items as:
.Brake Pads/Linings
.Coolants and Fluids
.Filters

Black plate (20,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
20 Things to Know About the New Vehicle Limited Warranty
Also, the warranty does not cover a
rebuilt vehicle after it has suffered
such extensive collision damage in
an accident that it was written-off or
deemed to be written-off, even if the
rebuilt vehicle uses undamaged
parts and components from the
written-off vehicle.
Additionally, General Motors does
not warranty non-GM parts,
calibrations and/or software
modifications.The use of parts,
control module calibrations,
software modifications, and/or any
other alterations not issued through
General Motors will void the
warranty coverage for those
components that are damaged or
otherwise affected by the installation
of the non-GM part, control module
calibration, software modification,
and/or other alteration.
The only exception is that non-GM
parts labeled“Certified to EPA
Standards”are covered by the
Federal Emissions Performance
Warranty.Recreation Vehicle and Special
Body or Equipment Alterations
Installations, or alterations to the
original equipment vehicle (or
chassis), as manufactured and
assembled by General Motors, are
not covered by this warranty. The
body company (assembler) is solely
responsible for warranties on the
body or equipment and any
alterations to any of the parts,
components, systems,
or assemblies installed by GM.
Examples include, but are not
limited to, special body installation
or conversion (such as recreational
vehicles), the installation of a
non-GM part, cutting, welding, or the
disconnecting of original equipment
vehicle or chassis parts and
components, extension of
wheelbase, suspension and
driveline modifications, and axle
additions.
Pre-Delivery Service
Defects in or damage to the
mechanical, electrical, sheet metal,
paint, trim, and other components of
your vehicle may occur at the
factory or while it is being
transported to the dealership.
Normally, any defect or damage
occurring during assembly is
detected and corrected at the
factory during the inspection
process. In addition, dealerships are
obligated to inspect each vehicle
before delivery. They repair any
uncorrected factory defects and any
transit damage detected before the
vehicle is delivered to you.
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any such defects when you take
delivery, please advise your Cadillac
dealer without delay.

Black plate (28,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
28 Things to Know About the Emission Control Systems Warranty
Replacement Parts
The emission control systems of
your vehicle, were designed, built
and tested using genuine GM parts†
and the vehicle is certified as being
in conformity with the Emission
Regulations under the Canadian
Environmental Protection Act.
Accordingly, it is recommended
that any replacement parts used
for maintenance or for the repair
of emission control systems be
new, genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner may elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not
of equivalent quality may impair
the effectiveness of emission
control systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of
components affecting emissioncontrol, the owner should assure
himself/herself that such parts are
warranted by their manufacturer to
be equivalent to genuine General
Motors parts in performance and
durability.
Warranty repairs must be performed
by an authorized General Motors
dealer except in an emergency
situation when a genuine GM part or
an authorized General Motors
dealer is not reasonably available to
the vehicle owner. You are
responsible for presenting your
vehicle to a GM dealer selling your
vehicle line as soon as a problem
exists.
† “GENUINE GM PARTS,”when
used in connection with GM
vehicles means parts manufactured
by or for GM, designed for use on
GM vehicles and distributed by any
division or subsidiary of General
Motors LLC.
Maintenance and Repairs
Warranty repairs must be performed
by an authorized dealer except in a
situation where the vehicle owner is
significantly inconvenienced and a
warranted part or a warranty station
is not reasonably available to the
vehicle owner.
In an emergency, where an
authorized dealer is not reasonably
available, repairs may be performed
at any available service
establishment or by the owner,
using any replacement part. Cadillac
will consider reimbursement for the
expense incurred, including
diagnosis, not to exceed the
manufacturer's suggested retail
price for all warranted parts
replaced and labour charges based
on Cadillac's recommended time
allowance for the warranty repair
and the geographically appropriate
labour rate. A part not being
available within 10 days or a repair
not being completed within 30 days
constitutes an emergency. Retain

Black plate (30,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
30 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealership and to
General Motors. Normally, any
questions or concerns regarding the
sales transaction or the operation of
your vehicle will be resolved by your
dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE - Discuss your
concern with a member of
dealership management.Normally,
concerns can be quickly resolved at
that level. If the concern has already
been reviewed with the Sales,
Service, or Parts Manager, contact
theowner of the dealership or the
General Manager.
STEP TWO -If after contacting a
member of dealership management,
it appears your concern cannot be
resolved at the dealership without
further help, contact theCanadianCadillac Customer Care Centrein
Oshawa by calling 1-888-446-2000,
7:30 a.m. to 11:30 p.m. Eastern
Standard Time. (In the U.S. contact
the listed Cadillac Customer
Assistance Centre.)
For prompt assistance, please have
the following information available to
give to the Customer Care Advisor:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.).
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.
General Motors encourages
customers to call its toll-free number
for assistance. However, if a
customer wishes to write to GeneralMotors, the letter should be
addressed to General Motors
Customer Care Centre in Oshawa.
Refer to“Customer Assistance
Offices”for the address or refer to
“Owner Assistance Request Form”
for a convenient form for your use.
When contacting General Motors,
please remember your concern will
likely be resolved at the dealership,
using the dealer's facilities,
equipment and personnel. This is
why we suggest you follow
Step One first if you have a
concern.
General Motors of Canada Limited
Participation in the Mediation/
Arbitration Program
STEP THREE:In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in steps 1 and 2,
General Motors of Canada Limited
wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited

Black plate (35,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Roadside Assistance Program 35
Roadside Assistance is not part
of or included in the coverage
provided by the General Motors
of Canada Limited Warranty.
General Motors of Canada
Limited reserves the right to
make any changes or discontinue
the Roadside Assistance Program
at any time without notification.
General Motors of Canada Limited
is proud to offer new Cadillac
buyers the response, security and
convenience of the 24-hour Cadillac
Roadside Service Program. Please
refer to your Owner Manual for
details, or consult your dealer. The
toll-free number for Cadillac
Roadside Service is
1-800-882-1112.