2013 BMW X5 Owner's Manual

▷Depending on the number of stored ap‐
pointments, task notes, and messages in
the mobile phone, not all are displayed in
the vehicle.
Not all appointments and tasks from the mo‐
bile phone are displayed at the right time?
▷The time zone, time, or date is incorrectly
set on the Control Display and mobile
phone.
The e-mail attachment is not displayed.
▷E-mails are transmitted without an attach‐
ment.
Entries are not displayed in full length.
▷Text were already transmitted from the
mobile phone in a shortened form.▷Synchronization between the mobile
phone and vehicle may take several mi‐
nutes.
The contact pictures are not being displayed?
▷Up to 200 contact pictures can be stored in
the vehicle.
The E-mail is displayed with a delay?
▷Check the e-mail settings on the telephone
and adjust if necessary.
If all points in this list have been checked and
the required function is still not available,
please contact the hotline or service center.
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ContactsVehicle equipmentThis chapter describes all series equipment as
well as country-specific and special equipment
offered for this model series.Therefore, it also
describes equipment that may not be found in
your vehicle, for instance due to the selected
special equipment or the country version. This
also applies to safety-related functions and
systems.
Note
Equipment version without the mobile phone
preparation package.
General information
Contacts can be created and edited. The con‐
tacts from the mobile phone are displayed as
well if this function is supported by the mobile
phone. The addresses can be adopted as des‐
tinations for navigation and the phone num‐
bers can be dialed.
New contact1."Contacts"2."New contact"3.The entry fields are still filled with the pre‐
vious entries: "Delete input fields"4.Fill in the entry fields: select the symbol
next to the entry field.5.Enter the text, refer to page 23.
In vehicles equipped with a navigation sys‐
tem: it is only possible to enter addresses
that are contained in the vehicle navigation
data. This ensures that destination guid‐
ance is possible for all addresses.6.If necessary, "Store".7."Store contact in vehicle"
Specifying the home address
A home address can be stored. It appears at
the top of the contact list.
1."Home"2.Create a contact.3."Store contact in vehicle"
My contacts
General information List of all contacts stored in the vehicle.
Displaying contacts
1."Contacts"Seite 258CommunicationContacts258
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2."My contacts"
All contacts are listed in alphabetical order.
Depending on the number of contacts, an A-Z
search is offered, refer to page 23.
A symbol indicates the storage location of the
contacts:
SymbolStorage locationNo sym‐
bolIn the vehicle; the address has not
been checked as a destination. In the vehicle; the address has
been checked as a destination. Mobile phone.
Dialing a phone number
1.Select the desired contact.2.Select the phone number.
The connection is established.
Editing a contact
1.Select the desired contact.2."Edit contact"3.Change the entries.4.Move the controller to the left.5."Yes"
If a contact from the mobile phone is edited,
the changes are not stored on the mobile
phone. A copy of the entry is stored in the ve‐
hicle, and only this copy is displayed. Under
certain circumstances, a contact entry with the
same name is created.
Selecting the contact as a navigation
destination
1.Select the desired contact.2.Select the address.3."Start guidance" or "Add as another
destination"
Checking the address as a destination
An address that is to be used for destination
guidance must match the navigation data con‐
tained in the vehicle. The address can be
checked for this purpose.
1.Select the desired contact and highlight
the address.2.Open "Options".3."Check as destination"4.Correct and store the address if necessary.
Selecting the sorting order of the
names
Names can be displayed in a different order.
1."My contacts"2.Open "Options".3."Display: last, first name" or "Display: first,
last name"
Exporting/importing contacts
Contacts can be exported and imported via
Personal Profile, refer to page 30.
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Deleting contacts1."My contacts"2.Highlight the contact.3.Open "Options".4."Delete contact" or "Delete all contacts"Seite 260CommunicationContacts260
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ConnectedDriveVehicle equipment
This chapter describes all series equipment as
well as country-specific and special equipment
offered for this model series.Therefore, it also
describes equipment that may not be found in
your vehicle, for instance due to the selected
special equipment or the country version. This
also applies to safety-related functions and
systems.
TeleService
General information
TeleService supports communication with
your service center.▷Data on the vehicle's service requirements
can be sent directly to the service center.
In this way, the service center can plan its
work in advance. This shortens the dura‐
tion of the service appointment.▷In the event of a breakdown, data on the
vehicle's condition can be sent directly to
Roadside Assistance.▷The service varies by country.▷Connection costs may ensue.▷Services may be restricted abroad.
Requirements
▷BMW Assist is activated.
If BMW Assist is not activated, a mobile
phone that has been recommended by
BMW for TeleService and that is config‐
ured for mobile data communication must
be connected with the vehicle.▷Wireless reception is available.▷The ignition is switched on.Using TeleService
TeleService is typically activated in the vehicle.
Even if TeleService is not active, a voice con‐
tact to Roadside Assistance is still possible.
To continue using or to deactivate the serv‐
ices, please contact your service partner or the
BMW customer hotline.
Concierge service
General information The BMW Assist Concierge service offers in‐
formation on events, gas stations, and hotels,
and provides phone numbers and addresses.
Hotels can be booked directly by the BMW As‐
sist Concierge service. The Concierge service
is part of the optional Convenience Plan.
Starting the Concierge service1."BMW Assist" or "ConnectedDrive"2."Concierge"3."Start service"
A voice connection is established with the
BMW Assist Concierge service. Phone num‐
bers and addresses can be transmitted to the
vehicle.
Messages Information on messages, refer to page 252.
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Roadside Assistance
At a glance BMW Roadside Assistance can be contacted if
assistance is needed in the event of a break‐ down.
Roadside Assistance can also be contacted via
a Check Control message, refer to page 85.
Starting Roadside Assistance without
TeleService1."BMW Assist" or "ConnectedDrive"2."Roadside Assistance"
The Roadside Assistance number is dis‐
played. If the mobile phone is paired, a
connection is established to Roadside As‐
sistance.
Starting Roadside Assistance with
TeleService
General information
In vehicles equipped with TeleService, support
is first offered by TeleService Diagnosis and
then, if necessary, by TeleService Help.
1."BMW Assist" or "ConnectedDrive"2."Roadside Assistance"3."Start service"
TeleService Diagnosis
TeleService Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. These data are
transmitted automatically.
After the data are transmitted, the voice con‐
nection to Roadside Assistance is re-estab‐
lished.
BMW Online
At a glance
A business search can be opened via BMW
Online.
License conditions
This product contains NetFront Browser soft‐
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trade‐
mark of ACCESS CO., LTD., in Japan and
other countries.
This software is based in part on the work of
the Independent JPEG Group.
Requirements
▷Subscription to the optional Convenience
Plan.▷The date setting on the Control Display is
current.▷The vehicle is located within wireless net‐
work coverage.Seite 262CommunicationConnectedDrive262
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Starting BMW Online1."BMW Assist" or "ConnectedDrive"2."BMW Online"3.If necessary, "OK".
The BMW Online home page is displayed.
Operating BMW Online
To start a search:
▷Turn the controller to highlight an element.▷Press the controller to display an element.
Opening the start page
1.Open "Options".2."Display start page"
Loading a new page
1.Open "Options".2."Reload"
Cancel
1.Open "Options".2."Cancel loading"Customer Relations
At a glance Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicle not equipped with TeleService1."BMW Assist" or "ConnectedDrive"2."Customer Relations"
The Customer Relations phone number is dis‐
played. If the mobile phone is paired, a connec‐
tion is established to Customer Relations.
Vehicle equipped with TeleService
1."BMW Assist" or "ConnectedDrive"2."Customer Relations"3."Start service"
Service Request At a glance
Sends information to your service partner to
request the arrangement of a service appoint‐
ment. The TeleService data is transmitted dur‐
ing a Service Request. If possible, your service
partner will establish contact with you.
Starting a Service Request
1."BMW Assist" or "ConnectedDrive"2."Service Request"Seite 263ConnectedDriveCommunication263
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3."Start service"
A Service Request can be started via a Check
Control message, refer to page 85.
Automatic Service Request
The TeleService data necessary for servicing
the vehicle are automatically sent to your serv‐
ice partner prior to the service deadline. If pos‐
sible, the service partner will contact you and a
service appointment can be arranged.
To check when your service partner was noti‐
fied:
1."Vehicle Info"2."Vehicle status"3.Open "Options".4."Last Service Request"
TeleService Report
Transmits technical data when needed from
your vehicle to BMW at regular intervals; these
are evaluated for the continued development
of BMW products.
TeleService Report is activated in vehicles that
meet certain technical conditions and that
have a current ConnectedDrive subscription; it
is free of charge.
Neither personal nor position data are trans‐
mitted.
To check when your service partner was noti‐
fied:1."Vehicle Info"2."Vehicle status"3."Options"4."Last Teleservice Info"
Services status
Displaying available services Display of all services available in the vehicle.
1."BMW Assist" or "ConnectedDrive"2."Service Status"3."Available services"
Updating BMW Assist
Manual update of TeleService.
1."BMW Assist" or "ConnectedDrive"2."Service Status"3."Update BMW Assist"Seite 264CommunicationConnectedDrive264
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