5When trouble arises
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5-1. Essential information
Emergency flashers .......... 464
If your vehicle needs to
be towed ......................... 465
If you think something is
wrong .............................. 473
Fuel pump shut off system
(gasoline engine) ............ 4745-2. Steps to take in
an emergency
If a warning light turns on
or a warning buzzer
sounds... ......................... 475
If a warning message is
displayed ........................ 479
If you have a flat tire
(vehicles with spare
tire) ................................. 490
If you have a flat tire
(vehicles with emergency
tire puncture repair kit).... 506
If the engine will not
start................................. 519
If the shift lever cannot be
shifted from P (vehicles
with a Multidrive or
an automatic
transmission) .................. 522
If you lose your keys ......... 523
If you cannot operate
the back door opener...... 524
If the electronic key does
not operate properly
(vehicles with smart
entry & start system)....... 525
If the vehicle battery is
discharged ...................... 528
If your vehicle overheats ... 532
If you run out of fuel and
the engine stalls
(diesel engine) ................ 535
If the vehicle becomes
stuck ............................... 536
If your vehicle has
to be stopped in
an emergency ................. 538
5
465
5-1. Essential information
When trouble arises
VERSO_WE_OM64524E
If your vehicle needs to be towed
Before towing
The following may indicate a problem with your transmission. Contact
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional, before towing.
The engine is running, but the vehicle will not move.
The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional, such as or a commercial towing service,
using a lift-type truck or a flat bed truck.
Use a safety chain system for all towing, and abide by all state/pro-
vincial and local laws.
If towing from the front, the vehicle’s rear wheels and axles must be
in good condition. (P. 470)
If they are damaged, use a towing dolly or flat bed truck.
5
473
5-1. Essential information
When trouble arises
VERSO_WE_OM64524E
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact any authorized Toyota dealer or
repairer, or another duly qualified and equipped professional, as
soon as possible.
Visible symptoms
Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
Flat-looking tires or uneven tire wear
High engine coolant temperature warning light flashes or
comes on
Low engine coolant temperature indicator comes on or does
not come on continuously
Audible symptoms
Changes in exhaust sound
Excessive tire squeal when cornering
Strange noises related to the suspension system
Pinging or other noises related to the engine
Operational symptoms
Engine missing, stumbling or running rough
Appreciable loss of power
Vehicle pulls heavily to one side when braking
Vehicle pulls heavily to one side when driving on a level road
Loss of brake effectiveness, spongy feeling, pedal almost
touches the floor
5
503 5-2. Steps to take in an emergency
When trouble arises
VERSO_WE_OM64524E
CAUTION
Using the tire jack
Improper use of the tire jack may lead to death or serious injuries due to the
vehicle suddenly falling off the jack.
Do not use the tire jack for any purpose other than replacing tires or install-
ing and removing tire chains.
Only use the tire jack that comes with this vehicle for replacing a flat tire.
Do not use it on other vehicles, and do not use other tire jacks for replac-
ing tires on this vehicle.
Always check that the tire jack is securely set to the jack point.
Do not put any part of your body under the vehicle supported by a jack.
Do not start or run the engine while your vehicle is supported by the jack.
Do not raise the vehicle while someone is in it.
When raising the vehicle, do not put an object on or under the jack.
Do not raise the vehicle to a height greater than that required to replace
the tire.
Use a jack stand if it is necessary to get under the vehicle.
Take particular care when lowering the vehicle to ensure that no one working
on or near the vehicle will be injured.
Replacing a flat tire
Observe the following precautions.
Failure to do so may result in serious injury:
• Do not try to remove the wheel ornament by hand. Take due care in
handling the ornament to avoid unexpected personal injury.
• Do not touch the disc wheels or the area around the brakes immedi-
ately after the vehicle has been driven.
After the vehicle has been driven the disc wheels and the area around
the brakes will be extremely hot. Touching these areas with hands, feet
or other body parts while changing a tire, etc. may result in burns.
577 Alphabetical index
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Clock ................................. 217, 233
Condenser ................................ 415
Console box ............................. 354
Cooling system
Engine overheating ............... 532
Cruise control .......................... 252
Cup holder ................................ 356
Curtain shield airbags ............. 133
Customizable features ............ 569
Daytime running light
system .................................... 242
Defogger
Rear window ......................... 306
Side mirrors........................... 306
Dimension ................................ 542
Display
Multi-information display ....... 226
Trip information ..................... 227
Warning message ................. 479
Do-it-yourself maintenance .... 398
Door courtesy lights
Door courtesy lights .............. 349
Wattage................................. 563
Doors
Back door ................................ 73
Door glasses ......................... 102
Door lock ..................... 41, 58, 67
Double locking system .......... 120
Rear door child protector ........ 69
Side doors ............................... 67
Side mirrors........................... 100
Double locking system............ 120
Driver’s seat belt reminder
light ......................................... 477
Driving
Break-in tips .......................... 175
Correct posture ..................... 131
Procedures............................ 172
Winter driving tips ................. 278Electronic power steering....... 267
Electronic key
If your electronic does not
operate properly ................. 525
Emergency flashers
Switch ................................... 464
Emergency tire puncture
repair kit ................................. 506
Emergency, in case of
If the electronic key does not
operate properly ................. 525
If the engine will not start ...... 519
If the shift lever cannot be
shifted from “P” ................... 522
If the vehicle has discharged
battery ................................ 528
If the warning buzzer
sounds ................................ 475
If the warning light
turns on .............................. 475
If the warning message is
displayed ............................ 479
If you cannot operate back
door opener ........................ 524
If you have a flat
tire ............................. 490, 506
If you lose your keys ............. 523
If you think something is
wrong.................................. 473
If you run out of fuel and
the engine stalls ................. 535
If your vehicle becomes
stuck ................................... 536
If your vehicle has to be
stopped in an emergency ... 538
If your vehicle needs to be
towed .................................. 465
If your vehicle overheats ....... 532
D
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What to do if...
What to do if...
A tire puncturesP. 490,
506If you have a flat tire
The engine does not start
P. 519If the engine will not start
P. 535If you run out of fuel and the engine stalls
P. 1 1 2Engine immobilizer system
P. 528If the vehicle battery is discharged
The shift lever cannot be
moved outP. 522If the shift lever cannot be shifted
from P
The high engine coolant
temperature warning light (Red)
flashes or comes on
Steam can be seen coming
from under the hood
P. 532If your vehicle overheats
The key is lostP. 523If you lose your keys
The battery runs outP. 528If the vehicle battery is discharged
The doors cannot be lockedP. 6 7Side doors
P. 7 3Back door
The horn begins to soundP. 122Alarm
The vehicle is stuck in
mud or sandP. 536If the vehicle becomes stuck