2012 MERCEDES-BENZ SPRINTER MY12 Warranty Manual

Service and Warranty7
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine Lim-
ited Warranty for up to 5 years or 100,000
miles on the odometer, whichever comes
first.
B. What's Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and com-
ponents are covered by the Diesel Engine
Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed components
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chains
and cover
• turbocharger housing and internal parts
• valve covers
• water pump and housing
C. When It Begins
The Diesel Engine Limited Warranty begins
on either of the following dates, whichever
is earlier:
• the date you take delivery of the vehicle;
or
• the date when the vehicle was first put
into service - for example, as a dealer
“demo” or as a company vehicle of the
vehicle distributor. D. Towing Costs Are Covered
The Diesel Engine Limited Warranty covers
the cost of towing your vehicle to the near-
est authorized Sprinter Dealer if your vehi-
cle cannot be driven because a covered
part has failed. If you choose to go to an-
other dealership, you will be responsible
for the cost if the extra distance exceeds
10 miles. For information on how to get
towing service in the United States and
Canada, see (

Page 20).
Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for
use of the vehicle.
B. What's Covered
This limited warranty covers the cost of all
parts and labor needed to repair or replace
any sheet metal panels that get holes from
rust or other corrosion. If a hole occurs be-
cause of something other than corrosion,
this limited warranty does not apply. Cos-
metic or surface corrosion - resulting, for
example, from stonechips or scratches in
the paint - is not covered. For more details
on what is not covered by this limited war-
ranty, see (

Page 10).
What's Covered

Service and Warranty8
Corrosion Warranty (cont’d)
C. How Long It Lasts
The Corrosion limited warranty starts
when your New Vehicle Limited Warranty
begins, see (

Page 5). This limited war-
ranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36
months, with no mileage limit.
• For an outer-body sheet metal panel
- one that is finish-painted and that
someone can see when walking around
the vehicle - the limits are 5 years or
100,000 miles on the odometer, which-
ever occurs first.
Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the
State of Kansas, seatbelts and related
seatbelt components are warranted
against defects in workmanship and mate-
rials for 10 years, regardless of mileage.
This limited warranty does not cover re-
placement of seatbelts and related compo-
nents required as the result of collision.
What's Covered

Service and Warranty9
Modifications Not Covered
A. Some Modifications Do Not Void the
Limited Warranties But Are Not Cov-
ered
Certain changes that you might make to
your vehicle do not, by themselves, void
the limited warranties described in this
booklet. Examples of some of these chang-
es are:
• installing non-Genuine Mercedes-Benz
parts, components, or equipment (such
as a non-Genuine Mercedes-Benz radio
or speed control); and
• using special non-Genuine Mercedes-
Benz materials or additives.
But your limited warranties do not cover
any part that was not on your Sprinter ve-
hicle when it left the manufacturing plant
or is not certified for use on your vehicle.
Nor do they cover the costs of any repairs
or adjustments that might be caused or
needed because of the installation or use
of non-Genuine Mercedes-Benz parts,
components, equipment, materials, or ad-
ditives.
Performance or racing parts are consid-
ered to be non-Genuine Mercedes-Benz
parts. Repairs or adjustments caused by
their use are not covered under your limit-
ed warranties.
Examples of the types of alterations not
covered are:
• installing accessories - except for Genu-
ine Mercedes-Benz accessories installed
by an authorized Sprinter Dealer;
• applying rustproofing or other protection
products;• changing the vehicle's configuration or
dimensions, such as converting the
vehicle into a limousine or food service
vehicle; or
• using any refrigerant that the parts dis-
tributor has not approved.
B. Some Modifications That WILL Void
Your Limited Warranties
These actions will void your limited warran-
ties:
• disconnecting, tampering with, or alter-
ing the odometer will void your warran-
ties, unless your repairing technician
follows the legal requirements for repair-
ing or replacing odometers; or
• attaching any device that disconnects
the odometer will also void your warran-
ties.
Environmental Factors Not Covered
Your limited warranties do not cover dam-
age caused by environmental factors such
as airborne fallout, bird droppings, chemi-
cals, tree sap, salt, ocean spray, acid rain,
and roadhazards. Nor do your limited war-
ranties cover damage caused by hail-
storms, windstorms, tornadoes,
sandstorms, lightning, floods, and earth-
quakes.Your limited warranties do not cov-
er conditions resulting from anything
impacting the vehicle.
This includes cracks and chips in glass,
scratches and chips in painted surfaces, or
damage from collision.
What's Not Covered

Service and Warranty10
Maintenance Costs Not Covered
Your limited warranties do not cover the
costs of repairing damage caused by poor
or improper maintenance. Nor do they cov-
er damage caused by the use of contami-
nated fuels, or by the use of fuels, oils,
lubricants, cleaners or fluids other than
those recommended in your Operator’s
Manual.
The limited warranties do not cover the
costs of your vehicle’s normal or sched-
uled maintenance - the parts and services
that all vehicles routinely need. Some of
these parts and services, which your limit-
ed warranties do not cover, include:
• lubrication;
• engine tune-ups;
• replacing filters, coolant, spark plugs,
bulbs and sealed light assemblies, fluo-
rescent ballast & tubes, or fuses (unless
those costs result from a covered re-
pair);
• cleaning and polishing;
• remote control batteries;
• floor mats;
• mud flaps; and
• replacing worn wiper blades, worn brake
pads and linings, or clutch linings.
Racing Not Covered
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by racing, nor do they cover the re-
pair of any defects that are found as the re-
sult of participating in a racing event.Certain Kinds of Corrosion Not
Covered
Your limited warranties do not cover the
following:
• corrosion caused by accident, damage,
abuse, or vehicle alteration;
• surface corrosion caused by such things
as industrial fallout, sand, salt, hail, and
stones;
• corrosion caused by the extensive or ab-
normal transport of caustic materials
like chemicals, acids, and fertilizers; and
• corrosion of special bodies, body con-
versions, or equipment that was not sup-
plied with your Sprinter vehicle when it
left the manufacturing plant.
What's Not Covered

Service and Warranty11
Other Exclusions
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by any of the following:
• fire or accident;
• abuse or negligence;
• misuse - for example, driving over curbs
or overloading;
• tampering with the emission systems, or
with a part that could affect the emission
systems;
• use of used parts, even if they were orig-
inally supplied by the parts distributor
(however, authorized Genuine Mer-
cedes-Benz remanufactured parts are
covered);
• windshield or rear window damage from
external objects;
• off-road use of the vehicle;
• any changes made to your vehicle that
do not comply with the vehicle's specifi-
cations; or
• using any fluid that does not meet the
minimum recommendations in your Op-
erator's Manual.Total Loss, Salvage, Junk, or Scrap Ve-
hicles Not Covered
A vehicle has no warranty coverage of any
kind if:
• the vehicle is declared to be a total loss
by an insurance company;
• the vehicle is rebuilt after being declared
to be a total loss by an insurance
company; or
• the vehicle is issued a certificate of title
indicating that it is designated as “sal-
vage,” “junk,” “rebuilt,” “scrap,” or
some similar word.
The vehicle warrantor will deny warranty
coverage without notice if it learns that a
vehicle is ineligible for coverage for any of
these reasons.
Restricted Warranty
Your warranties can also be restricted by
the vehicle warrantor.
The vehicle warrantor may restrict the war-
ranty on your vehicle if the vehicle is not
properly maintained, or if the vehicle is
abused or neglected, and the abuse or ne-
glect interferes with the proper functioning
of the vehicle. If the warranty is restricted,
coverage may be denied or subject to ap-
proval by the vehicle warrantor before cov-
ered repairs are performed.
What's Not Covered

Service and Warranty12
Exchanged Parts May Be Used in War-
ranty Repairs
In the interest of customer satisfaction,
the vehicle warrantor may offer exchange
service on some vehicle parts. This service
is intended to reduce the amount of time
your vehicle is not available for your use
because of repairs. Parts used in exchange
service may be new, remanufactured, re-
conditioned, or repaired, depending on the
part involved.
All exchange parts that might be used
meet new parts standards and have the
same limited warranties.
Examples of the kinds of parts that might
be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape and CD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-depleting
agents, the EPA requires the capture,
purification, and reuse of automotive air-
conditioning refrigerant gases. As a result,
a repair to the sealed portion of your
airconditioning system may involve the
installation of purified reclaimed
refrigerant.Pre-Delivery Service
A defect in or damage to the mechanical,
electrical, sheet-metal, paint, trim, and
other components of your vehicle may
have occurred at the factory or while it was
being shipped to the authorized Sprinter
Dealer.
Such a defect or damage is usually
detected and corrected at the factory. In
addition, authorized Sprinter Dealers must
inspect each vehicle before delivery. They
repair any defects or damage detected
before the vehicle is delivered to you.
Production Changes
Changes may be made in vehicles sold by
the vehicle distributor and its authorized
Sprinter Dealers at any time without
incurring any obligation to make the same
or similar changes on vehicles previously
built or sold.
Other Terms of Your Warranties

Service and Warranty13
Federal Emission Warranty - Diesel-
Heavy Duty Vehicle
A. Parts Covered for 5 Years or 100,000
Miles
Diesel equipped heavy duty vehicles have
a diesel engine Emission Warranty which
warrants the following emission parts for
5 years or 100,000 miles, whichever oc-
curs first. These limits are counted from
the time when your New Vehicle Limited
Warranty begins, see (

Page 5).
The covered parts are:
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle Valve
Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump
III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
Oil Filler CapVI. Fuel Evaporative Control
Fuel Tank (with Vent Valve and Fuel Filler Neck)
VII. Exhaust / Diesel Exhaust Fluid (DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve/Lines
DEF Tank (with Temperature Sensor and Fluid Level
Gauge)
Diesel Oxidation Catalyst with Diesel Particulate Filter
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst
VIII. Engine Emissions Control Systems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated Intake Air
Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)
IX. On-Board Diagnostics
Data Link Connector (OBD)
Instrument Cluster (Malfunction Indicator Lamp)
X. Related Parts w/ Above Systems
Automatic Transmission Mode Selector
Emission Related:
Hoses, Clamps, Belts, Pulleys, Tubes,
Fittings, Sealing Devices, Mounting Hardware
included
Emission Warranties Required By Law

Service and Warranty14
California Emission Warranty
Diesel Engine Medium Duty Vehicles
Products Warranted
This Emission Control System Warranty
applies to Diesel Engine Medium Duty
Vehicles certified with the California Air
Resources Board beginning with the 2011
model year, marketed by the vehicle
distributor, and registered in California,
Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New Mexico,
Oregon, Pennsylvania, Rhode Island,
Vermont and Washington for use in
Medium Duty Vehicle applications.
Your Warranty Rights and Obligations
The California Air Resources Board and the
vehicle distributor, are pleased to explain
the emission control system warranty on
your 2011 vehicle. In California,
Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New Mexico,
Oregon, Pennsylvania, Rhode Island,
Vermont and Washington, new motor
vehicles, must be designed, built, and
equipped to meet the State's stringent
anti-smog standards. The vehicle
warrantor must warrant the emission
control system on your vehicle for the
periods of time listed below provided there
has been no abuse, neglect or improper
maintenance on your vehicle.Your emission control system may include
parts such as the fuel injection system and
engine electronic control module. Also in-
cluded may be hoses, connectors and oth-
er emission-related assemblies. Where a
warrantable condition exists, the vehicle
warrantor will repair your vehicle at no cost
to you including diagnosis, parts and labor.
WARRANTY COVERAGE
For 5 years or 100,000 miles,
whichever first occurs:
1. If an emission-related part on your vehi-
cle is defective, the part will be repaired or
replaced by the vehicle warrantor. This is
your SHORT-TERM EMISSION CONTROL-
SYSTEM DEFECTS WARRANTY.
For 7 years or 70,000 miles,
whichever first occurs:
1. Where a warrantable condition exists on
a long-term emission-related part, the ve-
hicle warrantor will repair your vehicle at
no cost to you including diagnosis, parts
and labor. This is your LONG-TERM EMIS-
SIONCONTROL SYSTEM DEFECTS WAR-
RANTY.
Emission Warranties Required By Law