Service and Warranty5
New Vehicle Limited Warranty:
A. Who Is Covered?
You are covered by the New Vehicle Limit-
ed Warranty if you are a purchaser for use
of the vehicle.
B. What’s Covered
The New Vehicle Limited Warranty covers
the cost of all parts and labor needed to re-
pair any item on your Sprinter vehicle
when it left the manufacturing plant that is
defective in material, workmanship or fac-
tory preparation. There is no list of covered
parts since the only exception is tires. You
pay nothing for repairs covered by this lim-
ited warranty. These warranty repairs or
adjustments including all parts and labor
connected with them will be made by your
authorized Sprinter Dealer at no charge,
using new or remanufactured parts.
C. Items Covered by Other Warranties
The following are covered by separate war-
ranties offered by their makers. They are
not covered by the Basic Limited
Warranty:
• tires; or
• items added or changed after your
Sprinter vehicle left the manufacturing
plant, such as accessories or protection
products, or items changed because of-
customization or van conversion (except
Genuine Mercedes-Benz accessories de-
signed for Sprinter, and installed by an
authorized Sprinter Dealer). Be sure you
get a copy of any warranty that applies
to these items from your authorized Sprinter Dealer, or from the maker of the
product. You can find the tire warranty
statements in your Owner’s Literature
Package.
D. Towing Costs Are Covered Under
Certain Circumstances
The New Vehicle Limited Warranty covers
the cost of towing your vehicle to the near-
est authorized Sprinter Dealer if your vehi-
cle cannot be driven because a covered
part has failed, see (
Page 20).
E. When It Begins
The New Vehicle Limited Warranty begins
on either of the following dates, whichever
is earlier:
• the date you take initial delivery of the
vehicle;
or
• the date when the vehicle was first put
into service - for example, as an author-
ized Sprinter Dealer “demo” or as a com-
pany vehicle of the vehicle distributor.
What's Covered
