2012 MERCEDES-BENZ SPRINTER MY12 Warranty Manual

Service and Warranty15
California Emission Warranty (cont’d)
OWNER'S WARRANTY
RESPONSIBILITIES:
As the vehicle owner, you are responsible
for the performance of the required main-
tenance listed in your Maintenance Book-
let. The vehicle warrantor recommends
that you retain all receipts covering main-
tenance on your vehicle, but the vehicle
warrantor cannot deny warranty solely for
the lack of receipts or for your failure to
substantiate the performance of all sched-
uled maintenance.
You are responsible for presenting your ve-
hicle to an authorized Sprinter Dealer as
soon as a problem exists. The warranty re-
pairs should be completed in a reasonable
amount of time, not to exceed 30 days.
As the vehicle owner, you should also be
aware that the vehicle warrantor may deny
you warranty coverage if your vehicle or a
part has failed due to abuse, neglect, im-
proper maintenance or unapproved modifi-
cations.
If you have any questions regarding your
warranty rights, and responsibilities, you
should contact the
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite4
El Monte, CA 91731.A warranted part which is scheduled for re-
placement as required maintenance is
warranted up to the first scheduled re-
placement point.
Prior to the expiration of the applicable
warranty, the owner must give notice of
any warranted emission control failure to
an authorized Sprinter Dealer and deliver
the vehicle to such facility for repair.
Owner is responsible for incidental costs
such as: communication expenses, meals,
lodging incurred by Owner or employee of
Owner as a result of a Warrantable Condi-
tion.
Owner is responsible for "downtime" ex-
penses, cargo damage, fines, all applicable
taxes, all business costs, and other losses
resulting from a warrantable condition.
Emission Warranties Required By Law

Service and Warranty16
California Emission Warranty (cont’d)
Coverage
SHORT-TERM EMISSION-RELATED
PARTS (CA, CT, MA, MD, ME, NJ, NM, OR,
PA, RI, VT, WA):
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle Valve
Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump
III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
Oil Filler Cap
VI. Fuel Evaporative Control
Fuel Tank (with Vent Valve and Fuel Filler Neck)
VII. Exhaust / Diesel Exhaust Fluid (DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve/Lines
DEF Tank (with Temperature Sensor and Fluid Level
Gauge)
Diesel Oxidation Catalyst with Diesel Particulate Filter
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction CatalystVIII. Engine Emissions Control Systems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated Intake Air
Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)
IX. On-Board Diagnostics
Data Link Connector (OBD)
Instrument Cluster (Malfunction Indicator Lamp)
X. Related Parts w/ Above Systems
Automatic Transmission Mode Selector
Emission Related:
Hoses, Clamps, Belts, Pulleys, Tubes,
Fittings, Sealing Devices, Mounting Hardware
included
Emission Warranties Required By Law

Service and Warranty17
California Emission Warranty (cont’d)
Coverage
LONG-TERM EMISSION-RELATED PARTS
(CA, CT, MA, MD, ME, NJ, NM, OR, PA, RI,
VT, WA):
Part Description:
Charge Air Cooler
Charge Air Distribution Line
DEF Control Module
DEF Delivery Pump (with Pressure Sensor)
DEF Tank (with Temperature Sensor and Fluid Level
Gauge)
Diesel Oxidation Catalyst with Diesel Particulate Filter
EGR Cooler
EGR Valve
Electric Intake Air Throttle
Engine Control Module
Exhaust Manifold
Exhaust Pipe (Front)
Fuel Injector
Fuel Pump (Electric)
Fuel Rail
Fuel Tank (with Vent Valve and Fuel Filler Neck)
Glow Time Control Module
High Pressure Pump
Instrument Cluster (Malfunction Indicator Lamp)
Intake Port Shutoff
Mass Air Flow Sensor (with Integrated Intake Air
Temperature Sensor)
NO
X Sensor
Selective Catalytic Reduction Catalyst
Transmission Control Module
Turbocharger
Emission Warranties Required By Law

Service and Warranty18
California Emission Warranty (cont’d)
Emergency Repairs
In the case of an emergency where an au-
thorized Sprinter Dealer is not available,
certain warranty related repairs may be
performed by any available repair location
or by any individual using any replacement
parts. A part not being available within 30
days or a repair not being complete within
30 days constitutes an emergency. The ve-
hicle warrantor will reimburse the owner
for expenses (including diagnosis), not to
exceed the vehicle warrantor's suggested
retail price for all warranted parts replaced
and labor charges based on the vehicle
warrantor's recommended time allowance
for the warranty repair and the geographi-
cally appropriate hourly labor rate. Re-
placed parts and paid invoices must be
presented as a condition of reimburse-
ment for emergency repairs not performed
by an authorized Sprinter Dealer.
Warranty Limitations
The vehicle warrantor is not responsible
for failures or damage resulting from what
the vehicle warrantor determines to be
abuse or neglect, including, but not limited
to: operation without adequate coolants or
lubricants; overfueling; overspeeding; lack
of maintenance of cooling, lubricating or
intake systems; improper storage, start-
ing, warm-up, run-in or shut down practic-
es; unauthorized modifications to the
engine. The vehicle warrantor is also not
responsible for failures caused by incor-
rect oil or fuel or by water, dirt or other
contaminants in the fuel or oil. The vehicle warrantor is not responsible
for failures resulting from improper repair
or the use of parts which are not Genuine
Mercedes-Benz approved parts.
The vehicle warrantor is not responsible
for the material and labor costs of emis-
sion control parts and assemblies replaced
during scheduled manitenance of the vehi-
cle as specified in the Maintenance Book-
let.
THIS WARRANTY, TOGETHER WITH THE
EXPRESS LIMITED WARRANTIES ARE THE
SOLE AND EXCLUSIVE WARRANTIES
MADE BY THE VEHICLE WARRANTOR.
THERE ARE NO OTHER WARRANTIES, EX-
PRESS OR IMPLIED, OR OF MERCHANTA-
BILITY OR FITNESS FOR A PARTICULAR
PURPOSE.
Emission Warranties Required By Law

Service and Warranty19
Where to Take Your Vehicle
A. In the United States
(We Include U.S. Possessions and Terri-
tories as Part of the United States for
Warranty Purposes):
Warranty service must be done by an au-
thorized Sprinter Dealer. We strongly rec-
ommend that you take your vehicle to your
Selling authorized Sprinter Dealer. They
know you and your vehicle best, and are
most concerned that you get prompt and
high quality service. If you move within the
United States, warranty service may be re-
quested from any authorized Sprinter
Dealer.
If you have difficulty locating a convenient
authorized Sprinter Dealer, please contact
the Customer Assistance Center
(

Page 24). They can help you find the
closest authorized Sprinter Dealer.
B. In Canada and Mexico:
If you are traveling temporarily in Canada
or Mexico, and your vehicle remains regis-
tered in the United States, your New Vehi-
cle Limited Warranty still applies. Service
may be requested at any authorized Sprint-
er dealership.
C. In a Foreign Country Outside of
North America:
If you are traveling temporarily outside of
North America, and your vehicle remains
registered in the United States:
• You should take your vehicle to an au-
thorized Sprinter Dealer. They should give you the same limited warranty serv-
ice you receive in the United States.
• If the authorized dealership charges you
for repairs which you feel should be cov-
ered under your limited warranty, please
get a detailed receipt for the work done.
Make sure that this receipt lists all war-
ranty repairs and parts that were in-
volved. (This receipt will be similar to the
one used by the dealer who normally
services your vehicle.)
• When your vehicle returns to the United
States, contact the Customer Assist-
ance Center (

Page 24) for reimburse-
ment consideration. You will need to
provide a copy of the receipt, your vehi-
cle registration and any other relevant
documents.
• Reimbursement will not be considered if
the vehicle does not return to the United
States.
D. If You Move:
If you move to another country, be sure to
contact the Customer Assistance Center
(

Page 24) and the customs department
of the destination country before you
move. Vehicle importation rules vary con-
siderably from country to country. You may
be required to present documentation of
your move to the vehicle warrantor in order
to continue your warranty coverage. You
may also be required to obtain documenta-
tion from the vehicle warrantor in order to
register your vehicle in your new country.
Your vehicle is eligible for the remainder of
the limited warranty coverage provided in
the destination country after it has been
re-registered in that country.
How to Get Warranty Service

Service and Warranty20
Where to Take Your Vehicle (cont’d)
E. Notice:
If your vehicle is registered outside of the
United States, and you have not followed
the procedure set out above, your vehicle
will no longer be eligible for warranty cov-
erage of any kind. (Vehicles registered to
United States government officials or mili-
tary personnel on assignment outside of
the U.S. will continue to be covered.)
How To Get Tow Service - U.S. or Cana-
da Only
A. What To Do:
If your vehicle requires towing due to a de-
fect covered under the New Vehicle Limit-
ed Warranty or the Diesel Engine Limited
Warranty, dial toll-free 1-800-367-6372.
Provide your name, vehicle identification
number, model year and color of vehicle,
telephone number where you can be
reached, disabled location of vehicle, and a
description of the problem.
You will be given the name of the service
provider and an estimated time of arrival. If
you feel you are in an "unsafe situation",
please let us know. With your consent, we
will contact local police or safety authori-
ties.B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour Tow-
ing Assistance and you obtain towing serv-
ices on your own, you may submit your
original receipts from the licensed towing
or service facility, for services rendered
within 30 days of the occurrence. Be sure
to include your vehicle identification
number, odometer mileage at the time of
service and current mailing address. We
will process the claim based on vehicle and
service eligibility. If eligible, we will reim-
burse you for the reasonable amounts you
actually paid, based on the usual and cus-
tomary charges for that service in the area
where they were provided. The vehicle dis-
tributor's determination relating to reim-
bursement are final. Correspondence
should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to get
a warranty repair made by someone other
than an authorized Sprinter Dealer, follow
the reimbursement procedure on
(

Page 19) (C).
How to Get Warranty Service

Service and Warranty21
Further Steps You Can Take and How to
Get More Information
If you think your authorized Sprinter Dealer
has wrongly denied you emission-warranty
coverage, follow the steps described on
(

Page 23).
The vehicle warrantor will reply to you in
writing within 30 days after receiving your
complaint (or within the time limit required
by local or state law). If the owner is not
notified within 30 days that a performance
warranty claim is denied, the vehicle war-
rantor must repair the vehicle free of
charge.
If you want more information about getting
service under the Federal Emission War-
ranty, or if you want to report what you
think is a violation of these warranties, you
can contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460Getting Service Under the California
Emission Warranty
A. What to Do If You Fail a Smog Check
If a vehicle fails a state Smog Check test
during the coverage period, the vehicle
warrantor will repair the vehicle so that it
will pass a State Smog Check re-test. The
owner should take the vehicle to any au-
thorized Sprinter Dealer for warranty re-
pairs and give a copy of the failed Smog
Check test report to the authorized Sprint-
er Dealer. If the owner is not notified within
30 days that a performance warranty claim
is denied, the vehicle warrantor must re-
pair the vehicle free of charge.
B. What to Do to Get Warranty Service
To get warranty service - even if you're
traveling - take your vehicle to any author-
ized Sprinter Dealer. (The vehicle warran-
tor recommends that you take your vehicle
to an authorized Sprinter Dealer who sells
the same make of vehicle as yours.) That
authorized Sprinter Dealer will perform any
warranty service without charging you for
diagnosis, parts or labor.
How to Get Warranty Service

Service and Warranty22
Getting Service Under the California
Emission Warranty (cont’d)
C. Emergency Emission Warranty
Service
If you need emergency service under this
limited warranty and an authorized Sprint-
er Dealer is not readily available, you may
have your vehicle repaired by anyone using
any brand of repair parts. However, the ve-
hicle warrantor recommends that you do
the following before having repairs made:
• Contact the Customer Assistance Cent-
er and ask for help with emission warran-
ty service. You'll find the address and
telephone number of the Customer As-
sistance Center on (

Page 24)
• The Customer Assistance Center will
recommend an authorized servicing
Sprinter Dealer or help you find a quali-
fied independent servicing dealer.
• If you are going to have to use an inde-
pendent servicing dealer, make arrange-
ments during your first contact with the
Customer Assistance Center for getting
reimbursed for emergency repairs (in-
cluding labor and diagnosis). You will
need to get and keep the replaced parts,
as well as the original invoice marked
"paid".
• You should review with the Customer As-
sistance Center any questions you have
about the emission warranty.
Reimbursement for parts will be based on
the parts distributor's suggested retail
price. Reimbursement for labor will be
based on the vehicle warrantor's
recommended time allowance for the repair and on the appropriate hourly labor
rate in the geographic area where you had
the work done.
Before the vehicle warrantor will reimburse
you for emergency repairs under this war-
ranty, you will have to provide the vehicle
warrantor with details on why the situation
was an emergency and why authorized
Sprinter Dealer service was unavailable.
Under this warranty, an emergency occurs
if a part will not be available within 30 days
or if a repair cannot be completed within
30 days.
D. How to Get More Information
If you want more information about getting
service under the California Emission War-
ranty, you can contact one of the following:
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
1-877-762-8267
or
California Air Resources Board
9480 Telstar, Suite 4,
El Monte, CA 91731.
How to Get Warranty Service