2012 MERCEDES-BENZ A CLASS service

Do not install accessories such as audio
systems in these areas. Do not carry out
repairs or welding. You could impair the
operating efficiency of the restraint sys-
tems.
Have accessories retrofitted at a qualified
specialist workshop.
If you use parts, tyres and wheels as well as
accessories
relevant to safety which have not
been approved by Mercedes, the operating
safety of the vehicle could be jeopardised.
This could lead to malfunctions in safety-rel-
evant systems, e.g. the brake system. Only
use genuine Mercedes-Benz parts or parts of
equal quality. Only use tyres, wheels and
accessories that have been specifically
approved for your vehicle.
Mercedes-Benz tests genuine parts and con-
version parts and accessories that have been
specifically approved for your vehicle for their
reliability, safety and suitability. Despite
ongoing market research, Mercedes-Benz is
unable to assess other parts. Mercedes-Benz
accepts no responsibility for the use of such
parts in Mercedes-Benz vehicles, even if they
have been independently or officially
approved.
In Germany, certain parts are only officially
approved for installation or modification if
they comply with legal requirements. This
also applies to some other countries. All gen-
uine Mercedes-Benz parts meet the approval
requirements. The use of non-approved parts
may invalidate the vehicle's general operating
permit.
This is the case:
R if they cause a change of the vehicle type
from that for which the vehicle's general
operating permit was granted
R if other road users could be endangered
R if the emission or noise levels are adversely
affected
Always specify the vehicle identification num-
ber (VIN) ( Y page 338) and the engine num-
ber ( Y page 338) when ordering genuine
Mercedes-Benz parts. Owner's Manual
General notes
Before you first drive off, read this Owner's
Manual

carefully and familiarise yourself with
your vehicle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
this manual. Disregarding them may lead to
damage to the vehicle or personal injury. Vehicle equipment
This Owner's Manual describes all models
and all standard and optional equipment
available for your vehicle at the time of pub-
lication

of the Owner's Manual. Country-spe-
cific differences are possible. Note that your
vehicle may not be fitted with all features
described. This is also the case for systems
and functions relevant to safety. Therefore,
the equipment on your vehicle may differ from
that in the descriptions and illustrations.
The original purchase contract documenta-
tion for your vehicle contains a list of all of the
systems in your vehicle.
Should you have any questions concerning
equipment and operation, please consult a
Mercedes-Benz Service Centre.
The Owner's Manual and Service Booklet are
important documents and should kept in the
vehicle. Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or necessary repairs car-
ried out, this could result in malfunctions or
system

failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as necessary repairs car-
ried out at a qualified specialist workshop. 22
Introduction

G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with
limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
Modifications to electronic components, their
software as well as wiring could effect their
function and/or the operation of other net-
worked components. This could in particular
also be the case for systems relevant to
safety. They might not function properly any
more and/or jeopardise the operational
safety of the vehicle. There is an increased
risk of an accident and injury.
Do

not attempt to modify the wiring as well as
electronic components or their software.
Always have work on electrical and electronic
components carried out at a qualified special-
ist workshop.
There is a risk of damage to the vehicle if:
R the vehicle becomes stuck, e.g. on a high
kerb or an unpaved road
R you drive too fast over an obstacle, e.g. a
kerb or a hole in the road
R a heavy object strikes the undercarriage or
parts of the chassis.
In situations like this, the body, the undercar-
riage, chassis parts, wheels or tyres could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the strain they are designed
to.
If the underbody panelling is damaged, com-
bustible materials such as leaves, grass or
twigs can gather between the underbody and
the underbody panelling. If these materials
come in contact with hot parts of the exhaust system for an extended period, they can
catch fire.
Have

the vehicle checked and repaired imme-
diately at a qualified specialist workshop. If
on continuing your journey you notice that
driving safety is impaired, pull over and stop
the vehicle immediately, paying attention to
road and traffic conditions. In such cases,
visit a qualified specialist workshop. Declarations of conformity
Wireless vehicle components The following information applies to all com-
ponents

of the vehicle and the COMAND sys-
tem which receive and/or transmit radio
waves:
The components of this vehicle which receive
and/or transmit radio waves are compliant
with the basic requirements and other rele-
vant provisions of Directive 1999/5/EC. You
can obtain further information from any
Mercedes-Benz Service Centre.
Electromagnetic compatibility The electromagnetic compatibility of the vehi-
cle

components has been checked and certi-
fied according to the currently valid version
of Directive 72/245/EEC or the equivalent
ECE Regulation ECE-R 10. Diagnostics connection
The diagnostics connection is only intended
for

the connection of diagnostic equipment at
a qualified specialist workshop. G
WARNING
If you connect equipment to a diagnostics
connection in the vehicle, it can affect the
operation of the vehicle systems. This may
affect the operating safety of the vehicle.
There is a risk of an accident.
Do not connect any equipment to a diagnos-
tics connection in the vehicle. Introduction
23 Z

G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle
is jeopardised. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Fit the floormats
securely and as specified in order to ensure
sufficient
clearance for the pedals. Do not use
loose floormats.
! If the engine is switched off and equip-
ment on the diagnostics connection is
used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test dur-
ing the main inspection. Qualified specialist workshop
A qualified specialist workshop has the nec-
essary special skills, tools and qualifications
to correctly carry out any necessary work on
your

vehicle. This particularly applies to work
relevant to safety.
Observe the notes in the Service Booklet.
Always have the following work carried out at
a qualified specialist workshop:
R work relevant to safety
R service and maintenance work
R repair work
R modifications, installations and conver-
sions
R work on electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre. Vehicle registration
Mercedes-Benz may ask its Service Centres
to carry out technical inspections on certain
vehicles. The quality or safety of the vehicle
is improved as a result of the inspection.
Mercedes-Benz can only inform you about
vehicle

checks if it has your registration data.
It is possible that your vehicle has not yet
been registered in your name in the following
cases:
R if your vehicle was not purchased at an
authorised specialist dealer.
R if your vehicle has not yet been examined
at a Mercedes-Benz Service Centre.
It is advisable to register your vehicle with a
Mercedes-Benz Service Centre.
Inform Mercedes-Benz as soon as possible
about any change in address or vehicle own-
ership. Correct use
If you remove any warning stickers, you or
others

could fail to recognise certain dangers.
Leave warning stickers in position.
Observe the following information when driv-
ing your vehicle:
R the safety notes in this manual
R the technical data in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Implied warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions are not covered either by
Mercedes-Benz implied warranty or by the
New or Used-Vehicle Warranty. 24
Introduction

Data stored in the vehicle
A number of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
R the vehicle's operating state
R events
R faults
This technical information generally docu-
ments the condition of a component, a mod-
ule, a system or an environment.
These are, for example:
R operating conditions of system compo-
nents. This includes, e.g. fluid levels.
R status
messages from the vehicle and from
individual vehicle components. This
includes, e.g. number of wheel revolu-
tions/speed, deceleration, lateral acceler-
ation.
R malfunctions and faults in important sys-
tem components. This includes, e.g. lights,
brakes.
R reactions of the vehicle in special driving
situations. This includes, e.g. deployment
of an airbag, intervention of stability control
systems.
R environmental conditions. This includes,
e.g. the outside temperature.
This data is exclusively technical in nature
and is used to:
R assist in the detection and rectification of
faults and defects
R optimise vehicle functions
The data cannot be used to trace the vehicle's
movements over distances travelled.
When your vehicle is serviced, this technical
information can be read out from the event
and fault memory.
Services include:
R repairs
R service processes R
warranty claims
R quality assurance
The information is read out by authorised
employees of the service network (including
manufacturers)
using special diagnostic devi-
ces. You can find more information there if
necessary.
After a fault has been rectified, the informa-
tion in the fault memory is deleted or consec-
utively overwritten.
In normal vehicle operation, situations may
arise in which this technical data could
become personal in nature in conjunction
with other information and, if necessary, on
consultation of an approval official.
Examples include:
R accident reports
R vehicle damage
R witness testimonies
Further additional features which are con-
tractually agreed with the customer likewise
allow specific vehicle data to be obtained
from the vehicle. Such additional features
include vehicle locating in an emergency, for
example. Copyright information
General notes
You can find information on licences for free
and open-source software used in your vehi-
cle

and its electronic components on the fol-
lowing website:
http://www.mercedes-benz.com/
opensource Introduction
25 Z

Useful information
i This Owner's Manual describes all mod-
els,
series and optional equipment for your
vehicle that were available at the time of
going to press. National variations are pos-
sible. Note that your vehicle may not be
equipped with all of the functions descri-
bed. This is also the case for systems and
functions relevant to safety.
i Read the information on qualified special-
ist workshops: (Y page 24). Occupant safety
Important safety notes
G
WARNING
If service work is not carried out correctly, the
operating
safety of your vehicle may be affec-
ted. This could cause you to lose control of
your vehicle and cause an accident. More-
over, the safety systems may no longer be
able to protect you or others as they are
designed to do.
Always have service work carried out at a
qualified specialist workshop. G
WARNING
Modifications to or work performed incor-
rectly on the following parts can result in the
restraint

systems not functioning as intended:
R the restraint system, consisting of seat
belts and their anchorage points, belt ten-
sioners, belt force limiters and airbags
R the wiring
R networked electronic systems
Airbags and belt tensioners could fail to
deploy or be triggered in an accident despite
the deceleration force being sufficient to trig-
ger the systems, or could be triggered unin-
tentionally. For this reason, never make any
modifications to the restraint systems.
Therefore, you must not tamper with elec-
tronic components or their software. The seat belts, together with SRS (Supple-
mental Restraint System), are complemen-
tary, co-ordinated restraint systems
(Y page 41). They reduce the risk of injury
in specific, pre-defined types of accident sit-
uations and thereby increase occupant
safety. However, seat belts and airbags gen-
erally do not protect against objects pene-
trating the vehicle from the outside.
To ensure that the restraint systems can
deliver their full potential protection, make
sure that:
R
the seat and head restraint are adjusted
properly

(Y page 92)
R the seat belt has been fastened properly
(Y page 46)
R the airbags can inflate unrestricted if
deployed ( Y page 42)
R the steering wheel is adjusted properly
(Y page 98)
R the restraint systems have not been modi-
fied
An airbag increases the protection of vehicle
occupants wearing a seat belt. However, air-
bags are only an additional restraint system
which complements, but does not replace,
the seat belt. All vehicle occupants must wear
their seat belt correctly at all times, even if
the vehicle is equipped with airbags. The air-
bags are not deployed in all types of acci-
dents. For example, if the protective capacity
of correctly fastened seat belts is not
increased by deploying the airbags, the air-
bags will not deploy.
Airbag deployment only provides increased
protection if the seat belt is worn correctly.
The seat belt helps, firstly, to keep the vehicle
occupant in the best position in relation to the
airbag. Secondly, in a head-on collision, for
example, the seat belt prevents the vehicle
occupant from being propelled towards the
point of impact. 40
Occupant safety
Safety

deploy correctly and would fail to provide the
intended protection in the event of an acci-
dent. Appropriate seat covers can be
obtained,
for example, from a Mercedes-Benz
Service Centre. Front sidebags : and rear sidebags
;
deploy next to the outer seat cushions.
When

deployed, the sidebags offer additional
protection of the thorax for occupants on the
front seats as well as also of the pelvis for the
vehicle occupants on the side of the vehicle
on which the impact occurs. However, they
do not protect the:
R head
R neck
R arms
The sidebags are deployed:
R on the side on which an impact occurs
R at the start of an accident with a high rate
of lateral vehicle deceleration or accelera-
tion, e.g. in a side impact
R independently of the use of the seat belt
R independently of the front airbags
R independently of the belt tensioners
If the vehicle overturns, the sidebags are gen-
erally not deployed. Sidebags are deployed if
the system detects high vehicle deceleration
or acceleration in a lateral direction and
determines that sidebag deployment can
offer additional protection to that provided by
the seat belt. Windowbags
Windowbags
: enhance the level of protec-
tion for the head (but not chest or arms), of
the

vehicle occupants on the side of the vehi-
cle on which the impact occurs.
Windowbags : are integrated into the side
of the roof frame and deployed in the area
from the A-pillar to the C-pillar.
Windowbags are deployed:
R at the start of an accident with a high rate
of lateral vehicle deceleration or accelera-
tion, e.g. in a side impact
R on the side on which an impact occurs
R on the driver's and the front passenger's
side if the vehicle overturns and the system
determines that deployment can offer addi-
tional protection to that provided by the
seat belt
R independently of the use of the seat belt
R regardless of whether the front-passenger
seat is occupied
R independently of the front airbags PRE-SAFE
®
(anticipatory occupant
protection) G
WARNING
When adjusting the seat, make sure that
nobody can become trapped.
! Make

sure that there are no objects in the
footwell or behind the seats when moving
the seat back. There is a risk that the seats
and/or the objects could be damaged. Occupant safety
45
Safety Z

the driver and the front passenger have fas-
tened their seat belts.
i
For more information on the 7 seat
belt warning lamp, see "Warning and indi-
cator
lamps in the instrument cluster, seat
belt" ( Y page 257).
Rear seat belt status indicator Example: rear seat belt status indicator
The rear-compartment seat belt status indi-
cator

indicates the rear seat on which the belt
is fastened. In the example, the occupant on
the right rear seat, when viewed in the direc-
tion of travel, is secured. The ü symbol in
the display indicates a fastened seat belt. If a
seat belt is not fastened or if a seat is not
occupied, the ý symbol is displayed.
The rear-compartment seat belt status indi-
cator appears in the multifunction display for
around 30 seconds if:
R you drive off and reach a speed of approx-
imately 10 km/h.
R the rear passengers fasten or unfasten
their seat belts while the vehicle is in
motion.
R someone gets in or out of the vehicle and
the vehicle drives off again.
You can also cancel the rear seat belt status
indicator immediately ( Y page 229).
i The status indicator for the rear-compart-
ment seat belts is only available for certain
countries.
Belt tensioners, belt force limiters G
WARNING
If the seat belt tensioners have been trig-
gered, they provide no additional protection in the event of another accident. Therefore,
have belt tensioners which have been trig-
gered replaced at a qualified specialist work-
shop.
Comply with safety regulations when dispos-
ing of belt tensioners. Any Mercedes-Benz
Service Centre can provide details of these
regulations.
! If the front-passenger seat is not occu-
pied,

do not engage the seat belt tongue in
the buckle on the front-passenger seat.
Otherwise, the belt tensioner could be trig-
gered in the event of an accident.
The front seat belts and the outer seat belts
in the rear are equipped with belt tensioners
and belt force limiters.
The belt tensioners tighten the seat belts in
an accident, pulling them close against the
body.
Belt tensioners do not correct incorrect seat
positions or incorrectly fastened seat belts.
Belt tensioners do not pull vehicle occupants
back towards the backrest.
The belt tensioners can only be activated
when:
R the ignition is switched on.
R the restraint systems are operational; see
"6 SRS warning lamp" (Y page 41).
R the belt tongue is engaged in the buckle on
each of the front seat belts.
The belt tensioners on the outside seats in the
rear compartment are triggered independ-
ently of the lock status of the seat belts.
The belt tensioners are triggered depending
on the type and severity of an accident:
R if, in the event of a head-on or rear-end col-
lision the vehicle decelerates or acceler-
ates rapidly in a longitudinal direction dur-
ing the initial stages of the impact
R if, in the event of a side impact, on the side
opposite the impact the vehicle deceler- Occupant safety
49
Safety Z

Do not expose the child restraint system to
direct
sunlight. Parts of the child restraint sys-
tem could heat up and the child could burn
herself/himself on them.
If a child opens a door, the child or other per-
sons could be injured as a result. They could
get out and injure themselves or be injured by
a passing vehicle.
Observe the general notes on the HOLD func-
tion, which can be found under the same key-
word. G
WARNING
Unsecured or incorrectly positioned loads
increase the risk of injury for children and all
other occupants in the event of:
R an accident
R sudden braking
R a sudden change of direction
Do

not transport heavy or hard objects in the
vehicle interior unless they are secured. You
will find further information under "Loading
guidelines" in the index.
If a child is travelling in your vehicle, secure
the child using a child restraint system which
is appropriate to the size, age and weight of
the child. You should preferably fit the
restraint system to a suitable rear seat. Make
sure that the child is secured for the trip.
Mercedes-Benz recommends that you use
the listed child restraint systems
(Y page 58). You can obtain further infor-
mation about the correct child restraint sys-
tem from any Mercedes-Benz Service Centre.
i It is advisable to use Mercedes-Benz care
products to clean child restraint systems.
You can obtain information about this at
any Mercedes-Benz Service Centre. Child restraint system on the front-
passenger seat G
WARNING
If the front-passenger airbag is not disabled:
R a child secured in a child restraint system
on the front-passenger seat could be seri-
ously and even fatally injured by the front-
passenger airbag deploying. This is espe-
cially a risk if the child is in the immediate
vicinity

of the front-passenger airbag when
it deploys.
R never secure a child on the front-passenger
seat in a rearward-facing child restraint sys-
tem. Only secure a rearward-facing child
restraint system on a suitable rear seat.
R always move the front-passenger seat to
the rearmost position if you secure a child
in a forward-facing child restraint system
on the front-passenger seat.
The front-passenger airbag is not disabled:
R on vehicles without automatic child seat
recognition on the front-passenger seat
R in vehicles with automatic child seat rec-
ognition in the front-passenger seat, if no
special child restraint system with trans-
ponders for automatic child seat recogni-
tion in the front-passenger seat has been
fitted
R on vehicles with automatic child seat rec-
ognition on the front-passenger seat, if the
PASSENGER AIRBAG OFF indicator lamp
4 is not lit.
To make you aware of this danger, a corre-
sponding warning sticker has been affixed on
the dashboard and on both sides of the sun
visor on the front-passenger side.
Information about recommended child
restraint systems is available at any
Mercedes-Benz Service Centre. Children in the vehicle
51
Safety Z