2012 LINCOLN MKZ Owners Manual

Emergency maneuvers
•In an unavoidable emergency situation where a sudden sharp turn
must be made, remember to avoid “over-driving” your vehicle (i.e.,
turn the steering wheel only as rapidly and as far as required to avoid
the emergency). Excessive steering will result in less vehicle control,
not more. Additionally, smooth variations of the accelerator and/or
brake pedal pressure should be utilized if changes in vehicle speed are
called for. Avoid abrupt steering, acceleration or braking which could
result in an increased risk of loss of vehicle control, vehicle rollover
and/or personal injury. Use all available road surface to return the
vehicle to a safe direction of travel.
•In the event of an emergency stop, avoid skidding the tires and do not
attempt any sharp steering wheel movements.
•If the vehicle goes from one type of surface to another (i.e., from
concrete to gravel) there will be a change in the way the vehicle
responds to a maneuver (steering, acceleration or braking). Again,
avoid these abrupt inputs.
AWD systems (if equipped)
AWD uses all four wheels to power the vehicle. This increases traction,
enabling you to drive over terrain and road conditions that a
conventional two-wheel drive vehicle cannot.
Sand
When driving over sand, try to keep all four wheels on the most solid
area of the trail. Avoid reducing the tire pressures but shift to a lower
gear and drive steadily through the terrain. Apply the accelerator slowly
and avoid spinning the wheels.
When driving at slow speeds in deep sand under high outside
temperatures, use a low gear or (L) when possible. L (Low) gear
operation will maximize the engine and transmission cooling capability.
Under severe operating conditions, the A/C may cycle on and off to
protect overheating of the engine.
Avoid excessive speed because vehicle momentum can work against you
and cause the vehicle to become stuck to the point that assistance may
be required from another vehicle. Remember, you may be able to back
out the way you came if you proceed with caution.
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Mud and water
If you must drive through high water, drive slowly. Traction or brake
capability may be limited.
When driving through water, determine the depth; avoid water higher
than the bottom of the wheel rims (if possible) and proceed slowly. If the
ignition system gets wet, the vehicle may stall.
Once through water, always try the brakes. Wet brakes do not stop the
vehicle as effectively as dry brakes. Drying can be improved by moving
your vehicle slowly while applying light pressure on the brake pedal.
Be cautious of sudden changes in vehicle speed or direction when you
are driving in mud. Even AWD vehicles can lose traction in slick mud. As
when you are driving over sand, apply the accelerator slowly and avoid
spinning your wheels. If the vehicle does slide, steer in the direction of
the slide until you regain control of the vehicle.
If the engine, transmission, AWD System components or axles are
submerged in water, their fluids should be checked and changed, if
necessary.
Driving through deep water may damage the engine or transmission.
If the front or rear axle is submerged in water, the axle lubricant and
PTU (Power Transfer Unit) lubricant should be checked and changed if
necessary.
After driving through mud, clean off residue stuck to rotating driveshafts
and tires. Excess mud stuck on tires and rotating driveshafts causes an
imbalance that could damage drive components.
“Tread Lightly” is an educational
program designed to increase public
awareness of land-use regulations
and responsibilities in our nations
wilderness areas. Ford Motor
Company joins the U.S. Forest Service and the Bureau of Land
Management in encouraging you to help preserve our national forest and
other public and private lands by “treading lightly.”
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Driving on hilly or sloping terrain
Although natural obstacles may make it necessary to travel diagonally up
or down a hill or steep incline, you should always try to drive straight up
or straight down.Avoid driving crosswise or turning on steep
slopes or hills.A danger lies in losing traction, slipping sideways and
possibly rolling over. Whenever driving on a hill, determine beforehand
the route you will use. Do not drive over the crest of a hill without
seeing what conditions are on the other side. Do not drive in reverse
over a hill without the aid of an observer.
When climbing a steep slope or hill, start in a lower gear rather than
downshifting to a lower gear from a higher gear once the ascent has
started. This reduces strain on the engine and the possibility of stalling.
If you do stall out, do not try to turnaround because you might roll over.
It is better to back down to a safe location.
Apply just enough power to the wheels to climb the hill. Too much
power will cause the tires to slip, spin or lose traction, resulting in loss of
vehicle control.
Descend a hill in the same gear you
would use to climb up the hill to
avoid excessive brake application and
brake overheating. Do not descend in
neutral; instead, disengage overdrive
or manually shift to a lower gear.
When descending a steep hill, avoid
sudden hard braking as you could
lose control. The front wheels have
to be turning in order to steer the
vehicle.
Your vehicle has anti-lock brakes,
therefore apply the brakes steadily. Do not “pump” the brakes.
Driving on snow and ice
Note:Excessive tire slippage can cause transmission damage.
AWD vehicles have advantages over 2WD vehicles in snow and ice but
can skid like any other vehicle.
Should you start to slide while driving on snowy or icy roads, turn the
steering wheel in the direction of the slide until you regain control.
Avoid sudden applications of power and quick changes of direction on
snow and ice. Apply the accelerator slowly and steadily when starting
from a full stop.
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Avoid sudden braking as well. Although an AWD vehicle may accelerate
better than a two-wheel drive vehicle in snow and ice, it won’t stop any
faster, because as in other vehicles, braking occurs at all four wheels. Do
not become overconfident as to road conditions.
Make sure you allow sufficient distance between you and other vehicles
for stopping. Drive slower than usual and consider using one of the lower
gears. In emergency stopping situations, apply the brake steadily. Since
your vehicle is equipped with a four wheel anti-lock brake system (ABS),
do not “pump” the brakes. Refer to theBrakessection of this chapter
for additional information on the operation of the anti-lock brake system.
WARNING:If you are driving in slippery conditions that require
tire chains or cables, then it is critical that you drive cautiously.
Keep speeds down, allow for longer stopping distances and avoid
aggressive steering to reduce the chances of a loss of vehicle control
which can lead to serious injury or death. If the rear end of the vehicle
slides while cornering, steer in the direction of the slide until you
regain control of the vehicle.
Maintenance and modifications
The suspension and steering systems on your vehicle have been designed
and tested to provide predictable performance whether loaded or empty
and durable load carrying capability. For this reason, Ford Motor
Company strongly recommends that you do not make modifications such
as adding or removing parts (such as lift kits or stabilizer bars) or by
using replacement parts not equivalent to the original factory equipment.
Any modifications to a vehicle that raise the center of gravity can make
it more likely the vehicle will rollover as a result of a loss of control.
Ford Motor Company recommends that caution be used with any vehicle
equipped with a high load or device (such as ladder or luggage racks).
Failure to maintain your vehicle properly may void the warranty, increase
your repair cost, reduce vehicle performance and operational capabilities
and adversely affect driver and passenger safety. Frequent inspection of
vehicle chassis components is recommended if the vehicle is subjected to
heavy off-highway usage.
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DRIVING THROUGH WATER
If driving through deep or standing
water is unavoidable, proceed very
slowly. Never drive through water
that is higher than the bottom of
the wheel rims (for cars) or the
bottom of the hubs (for trucks).
When driving through water, traction
or brake capability may be limited.
Also, water may enter your engine’s air intake and severely damage your
engine or your vehicle may stall.Driving through deep water where the
transmission vent tube is submerged may allow water into the
transmission and cause internal transmission damage.
Once through the water, always dry the brakes by moving your
vehicle slowly while applying light pressure on the brake pedal.
Wet brakes do not stop the vehicle as quickly as dry brakes.
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ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner’s Guide
portfolio in the glove compartment.
U.S. Lincoln vehicle customers who require Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Lincoln vehicle customers call 1-800-521-4140.
Customers will be asked to submit their original receipts.
Vehicles sold in Canada : Getting roadside assistance
Canadian customers who require roadside assistance, call
1–800–665–2006.
Vehicles sold in Canada : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In Canada, the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and benefits may differ from the U.S.
coverage. Please refer to your Warranty Guide or visit our website at
www.ford.ca for information on Canadian services and benefits.
Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL
The hazard flasher is located
between the center air registers
above the radio. The hazard flashers
will operate whether the ignition is
off or on.
•Press the flasher control and all
front and rear direction signals will flash.
•Press the flasher control again to turn them off.
Use it when your vehicle is disabled and is creating a safety hazard for
other motorists.
Note:With extended use, the flasher may run down your battery.
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FUEL PUMP SHUT-OFF SWITCH
This device stops the electric fuel pump from sending fuel to the engine
when your vehicle has had a substantial jolt.
After an accident, if the engine cranks but does not start, this switch
may have been activated.
The fuel pump shut-off switch is
located in the front passenger
footwell area in the right upper
corner.
To reset the switch:
1. Turn the ignition to the off
position.
2. Check the fuel system for leaks.
3. If no leaks are apparent, reset the
switch by pressing in on the reset
button.
4. Turn the ignition to the on
position.
5. Wait a few seconds and return
the key to off position.
6. Make another check for leaks.
FUSES AND RELAYS
Fuses
If electrical components in the
vehicle are not working, a fuse may
have blown. Blown fuses are
identified by a broken wire within
the fuse. Check the appropriate
fuses before replacing any electrical
components.
Note:Always replace a fuse with one that has the specified amperage
rating. Using a fuse with a higher amperage rating can cause severe wire
damage and could start a fire.
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