RECEIVING A CALL
An incoming call interacts with SYNCin much the same way it interacts
with yourBluetooth-enabled cellular phone.
•During an incoming call, an audible tone will sound. If available, call
information will appear in the display.
•Accept the callby pressing ’Accept’ on the touchscreen or by
pressing
on your steering wheel controls.
•Reject the callby pressing ’Reject’ on the touchscreen or by pressing
and holding
on your steering wheel controls.
•Ignore the callby doing nothing. SYNC. will log the call as a missed
call.
PHONE FEATURES
Hands-free calling is one of the main features of SYNC. As many
features are phone dependent, check your device’s user guide and refer
to www.SyncMyRide.com or www.syncmaroute.ca to ensure that your
phone is compatible.
Press the top left corner on your touchscreen to select from the
following options:
Phone:Select to access the on screen numerical pad to enter a number
and place a call. During an active call, you can also chose to:
•Mute the call
•Put the call on hold
•Activate privacy (returns the call to your cellular phone)
•Join two calls
•End the call
Quick Dial:SYNCallows you to select and call contacts stored in your
phone book contacts and call history folder.
Phone Book:Select to access and call any contacts in your previously
downloaded phone book. The system will place the entries in
alphabetical categories summarized at the top of the screen.
Note:To enable contact picture settings (if your device supports
this feature), press Phone > Settings > Manage Phonebook >
Download photos from Phonebook > On.
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Note:Certain smart phonesmaysupport transferring street
addresses when listed with phone book contact information. If this
feature is supported, you can then select and use these addresses
as destinations and also save them as favorites.
Call History:Select to access any previously dialed, received or missed
calls while yourBluetoothenabled phone has been connected to SYNC.
You can also choose to save any of these to your Favorites or Quick Dial.
Note:This is a phone dependent feature. If your phone doesn’t
support downloading call history viaBluetooth, SYNCwill keep
track of calls made with the SYNCsystem.
Messaging:Select to send text messages via your touchscreen system.
Refer toText messaginglater in this section.
Settings:Select to access various phone settings such asBluetooth
on/off, Manage your Phone Book and more. Refer toPhone Settings
later in this section.
PAIRING SUBSEQUENT PHONES
1. Press Menu > Settings > Phone > Bluetooth Devices > Add Device.
2. Ensure that Bluetooth is set to ON and that your cellular phone is in
the proper mode. (Refer to your cellular phone’s user guide for more
information).
3. When prompted by your phone, enter the six digit pass key provided
by SYNC on the screen.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, refer
to your phone’s user guide and visit www.SyncMyRide.com
4. CONNECTED will appear in the display when the pairing is successful.
5. The system will ask you if you want to download your phone book.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, refer
to your phone’s user guide and visit www.SyncMyRide.com
TEXT MESSAGING
SYNCnot only enables you to send and receive text messages via
Bluetooth, but SYNCwill read them to you aloud and also translate text
messaging acronyms such as “lol”. To access your text messaging menu:
Note:Downloading and sending text messages viaBluetoothare phone
dependent features.
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Note:Certain features in text messaging are speed dependent and
cannot be completed when the vehicle is traveling at speeds over 5 mph
(8 km/h).
1. Touch the top left corner of the display to access the phone menu.
2. Select ‘Messaging’.
3. Select from the following options:
•Listen•Dial
•Send Text•View
•Delete•Delete all
•Download new
Note:SYNCdoes not download read text messages from your phone.
Composing a text message
Note:This is a speed dependent feature and cannot be completed when
the vehicle is traveling at speeds over 5 mph (8 km/h).
1. Touch the top left corner of the display to access the phone menu.
2. Press Messaging > Send Text.
3. Select from the following options:
•I’ll call you back in a few
minutes•I just left, I’ll be there soon.
•Can you give me a call?•I’m on my way.
•I’m running a few minutes late.•I’m ahead of schedule, so I’ll be
there early.
•I’m outside.•I’ll call you when I get there.
•Ok•Ye s
•No•Thanks
•Stuck in traffic•Call me later
•LOL
You can also select to ‘Edit text’ and use the system keyboard to create
your text message.
Note:Downloading and sending text messages viaBluetoothare a
phone dependent feature.
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Receiving an incoming text message
When there is an incoming text message, an audible tone will sound and
the screen will display a pop-up with the caller name and ID if supported
by your phone.
•Press ‘View’ to view the text message.
•Press ‘Listen’ for SYNCto read the message to you aloud.
•Press ‘Reply’ to send a reply text message.
•Press ‘Dial’ to call the contact.
•Press ‘Ignore” to exit the screen.
Note:If you press ‘View’ and your vehicle is traveling over 5 mph
(8 km/h), the system will instead offer to read the message to you.
PHONE SETTINGS
To access phone settings:
1. Press Phone > Settings. (You can also press Menu > Settings >
Phone).
2. Select from the following settings:
•Bluetooth Devices:Select to connect, disconnect, add or delete
a device, as well as save it as a favorite.
•Bluetooth on/off:Select to turnBluetoothon or off.
•Do not disturb:Select to have all calls go directly to your voice
mail and not ring in the vehicle cabin.Note:With this feature
turned on, text message notifications are also suppressed and will
not ring inside the cabin.
•911 Assist:Select to turn 911 Assist™ on/off. Refer to911
Assist™in theSYNCServices and Appschapter in this
supplement for complete information on this feature.
•Phone ringer:Allows you to select what you would like to hear
when you receive a call. Choose from possible system ring tones,
your currently paired phone’s ring tone, a beep, text to speech or if
you would like the notification to be silent.
•Text message notification:Allows you to select how you would
like to be notified when you receive a text message (if supported
by your phone). Select from possible system alert tones, text to
speech or silent.
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•Internet Data Connection (if compatible):Use this screen to
make adjustments to your internet data connection. Select to make
your connection profile with the PAN (personal area network) or to
turn off your connection. You can also choose to make adjustments
to your settings, and have the system always connect, never
connect when roaming or query on connect.Note:Press ? for
additional information.
•Manage Phonebook:Select to access features such as
automatic phonebook download, to re-download your phonebook,
to add contacts from your phone as well as delete or upload your
phonebook.
•Display call history:Select to display call history.
Phone voice commands
Press
on the steering wheel controls. When prompted, you may say
any of the following commands:
•Dial•Call
•Call
•Call
•Call
•Call Voicemail•Privacy On*
•Do not disturb on•Do not disturb off
•Hold On*•Hold Call Off*
•Pair Phone•Connect
•Mute Call*•Un-Mute Call
•Join Calls•Messages**
•Bluetooth On•Bluetooth Off
•Turn Ringer On•Turn Ringer Off
*Note:These commands are only available during an active call.
**Note:If you have said, “Messages”, you may say any of the following
commands:
•Forward text messages•Reply to text messages
•Listen to text messages•Call
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4. Follow the prompts to request your desired service (such as Traffic or
Information). Or, say, “What are my choices?” for a complete list of
options.
5. To return to the main menu, say “Services” or for help, say “Help”.
To disconnect:
•Press ‘Disconnect from Services’ on the touchscreen.
•Press and hold the phone button (
) on the steering wheel.
•Say “Goodbye” from the SYNC Services main menu.
Receiving Turn by Turn Directions:
1. When connected to the Services portal, say “Directions” or “Business
Search”.
2. Follow the voice prompts to select your Destination. After the route
download is complete, the phone call is automatically ended.
3. The system will calculate and then download a route based on current
traffic conditions and your current location.
If your vehicle is not equipped with the navigation feature:
•Turn-by-turn directions will display in the infotainment display
(right side of your instrument cluster), in the status bar of your
touchscreen system and also on the SYNC Services screen. You will
also receive driving instructions via audible prompts.
•While on an active route, you can select ‘Route Summary or ‘Route
Status’ using the touchscreen controls or voice commands to view the
Route summary turn list or the Route Status ETA. You can also turn
voice guidance on or off, cancel the route or update the route.
If your vehicle is equipped with the navigation feature:
•Your navigation feature will calculate the route and provide driving
instructions. Refer to theNavigation Featureschapter for more
information.
Personalizing Traffic, Directions and Information:Your Traffic,
Directions and Information Services can be personalized to provide
quicker access to your most used or favorite information. You can save
address points such as, ‘work’ or ‘home’. You can also save favorite
information like sports teams, such as ‘Detroit Lions’, or a news category.
To learn more, log onto www.SyncMyRide.com.
Push to interrupt:You can, at any time while you are connected to
SYNC TDI Services, press
to interrupt a voice prompt or an audio
clip (such as a sports report) and say your voice command.
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2. Choose from any of the following services:
•Traffic On Route•Weather
•Traffic Nearby•Sports Info.
•Other Traffic Places•Movie Listings
•Fuel Prices•Ski Conditions
Traffic features:Select to identify traffic incidents on your route,
nearby your vehicle’s current location or near any of your favorite places
(if programmed).
Weather:Select to view the nearby weather, current weather, or the
5 day forecast for the chosen area. Select ’Map’ to see the weather map
which can show storms, radar information, charts and winds. Select
’Area’ to select from a listing of weather locations.
Ski conditions:Displays ski conditions for a specific area.
Fuel Prices:Displays gas prices at stations close to your vehicle’s
location or on an active navigation route.
Sports Info:Displays scores and schedules for a variety of sports. You
can also save up to 10 favorite teams for easier access. The score will
automatically refresh when a game is in process.
Movie Listings:Display nearby movie theaters and their show times (if
available).
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*Note:If you have said, “Sports Scores” or “Sports Schedules” or
“Sports Headlines” you may say any of the following commands:
•NFL•College Football
•NHL•College Basketball
•NBA•WNBA
•Baseball•Golf
•MLS•My Teams
•Help
NOTIFICATIONS
This screen will display any system messages such as an SD card fault,
etc. To access:
•Press
> Notifications. You can select the message and then choose
to:
•Viewthe complete message
•Deletethe message
•Delete Allmessages
Note:The system will alert you that you have messages by turning
the
icon yellow (instead of white). When the messages are read or
deleted, the icon will return to white.
CALENDAR
Your system allows you to view the current calendar by day, week or
month. To access:
•Press
> Calendar.
911 ASSIST™ (IF EQUIPPED)
If a crash deploys an airbag or activates the fuel pump shut-off, your
SYNC equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connectedBluetoothenabled phone.
For more information about 911 Assist™, visit www.syncmyride.com.
•For information about airbag deployment, see theSeating and
Safety Restraintschapter of yourOwner’s Guide.
•For information about the fuel-pump shut-off, see theRoadside
Emergencieschapter of yourOwner’s Guide.
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