IN THE EVENT OF A CRASH
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist™); however, if 911 Assist™ is
triggered, SYNCwill try to contact emergency services. If a connected
phone is damaged or loses connection to SYNC, SYNCwill search for,
and try to connect to, any available previously paired phone and try to
make the call to 911.
Before making the call:
•SYNCprovides a short window of time (about 10 seconds) to
cancel the call. Failure to cancel the call will result in SYNC
attempting to dial 911.
•SYNCwill say the following, or a similar message: “SYNCwill
attempt to call 911, to cancel the call, press Cancel on your screen
or press and hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a prerecorded
message will be played for the 911 operator, then the occupant(s) in the
vehicle will be able to talk with the operator. Be prepared to provide
your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist™ may not work if:
•Your cell phone or 911 Assist™ hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown
from the vehicle.
•Note:Every phone operates differently. While SYNC911 Assist™
works with most cell phones, some may have trouble using this
feature.
WARNING:Always place your phone in a secure location in the
vehicle so it doesn’t becoming a projectile or get damaged in a
collision. Failure to do so may cause serious injury to someone or
damage the phone which could prevent 911 Assist™ from working
properly.
Information features
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2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)
911 ASSIST™ PRIVACY NOTICE
Once 911 Assist™ is set on, it may disclose to emergency services that
the vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist™ may also be capable of electronically or verbally disclosing to
911 operators the vehicle location, and/or other details about the vehicle
or crash to assist 911 operators to provide the most appropriate
emergency services. If you do not want to disclose this information, do
not turn the feature on.
Note:If 911 Assist™ is turned on or off by any user, that setting will
apply for all paired phones. If 911 Assist™ is turned off, a voice message
will play and/or a display message/icon will come on when the vehicle is
started after a previously paired phone connects.
Vehicle Health Report (if equipped, U.S. only)
Check your vehicle’s overall “health” in the form of diagnostic report
card. See:
•Vehicle diagnostic information
•Suggested scheduled maintenance
•Open recalls and field service actions
•Items from a prior vehicle inspection that need your attention
Note:You’ll need to register your vehicle at www.syncmyride.com before
using this feature. There are no fees or subscription requirements, but
youmustregister to use this feature.
Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
WARNING:Vehicle Health Report only monitors certain systems
that are electronically monitored by the vehicle and will not
monitor or report the status of any other system, (i.e., brake lining
wear). Failure to perform scheduled maintenance and regularly inspect
your vehicle may result in vehicle damage and serious injury.
Information features
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2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)
