IN THE EVENT OF A CRASH
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist™); however, if 911 Assist™ is
triggered, SYNCwill try to contact emergency services. If a connected
phone is damaged or loses connection to SYNC, SYNCwill search for,
and try to connect to, any available previously paired phone and try to
make the call to 911.
Before making the call:
•SYNCprovides a short window of time (about 10 seconds) to
cancel the call. Failure to cancel the call will result in SYNC
attempting to dial 911.
•SYNCwill say the following, or a similar message: “SYNCwill
attempt to call 911, to cancel the call, press Cancel on your screen
or press and hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a prerecorded
message will be played for the 911 operator, then the occupant(s) in the
vehicle will be able to talk with the operator. Be prepared to provide
your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist™ may not work if:
•Your cell phone or 911 Assist™ hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown
from the vehicle.
•Note:Every phone operates differently. While SYNC911 Assist™
works with most cell phones, some may have trouble using this
feature.
WARNING:Always place your phone in a secure location in the
vehicle so it doesn’t becoming a projectile or get damaged in a
collision. Failure to do so may cause serious injury to someone or
damage the phone which could prevent 911 Assist™ from working
properly.
Information features
53
2012 HMI-1 Gen 2(fd1)
Supplement, 1st Printing
USA(fus)
