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System LimitationsThe destination icon shows the
approximate location of the destination.
This occurs because a city block can
have as many as 100 possible addresses
(for example, the 1400 block is followed
by the 1500 block). Since most cities
use only a portion of the 100 possible
addresses (for example, in the 1400
block, the addresses may only go up to
1425 before the 1500 block starts), the
address 1425 will be shown a quarter of
the way down the block by the system
instead of at the end of the block where
the destination is actually located.
You may find that the system
occasionally reboots. This is indicated
by the display returning to the globe
screen. A reboot can be caused by a
number of things, such as extreme
temperatures or shock from bumpy
roads. It does not necessarily indicate a
problem that requires service. If this
happens frequently, please see your
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QUÉBEC
Montreal-LaurentiansBeauharnois-SalaberryBeauharnois
Salaberry-de-Valleyfield
Ste-Martine
St-
Étienne-de-Beauharnois
St-Louis-de-Gonzague
St-Stanislas-de-Kostka
St-Urbain-Premier
Deux-Montagnes Deux-Montagnes
Oka
Pointe-Calumet
St-Eustache
St-Joseph-du-Lac
Ste-Marthe-sur-le-Lac
St-Placide
L’Assomption Charlemagne
L’Assomption
L’Èpiphanie
L’Èpiphanie Paroisse
Repentigny
St-Sulpice La Rivìere-du-Nord
Prévost
St-Colomban
St-Hippolyte
St-Jèrôme
Ste-Sophie
La Vallee-du-Richelieu Beloeil
Caringnan
Chambly
McMasterville
Mont-St-Hilaire
Otterburn Park
St-Antoine-sur-Richelieu
St-Basile-le-Grand
St-Charles-sur-Richelieu
St-Denis-sur-Richelieu
St-Jean-Baptiste
St-Marc-sur-Richelieu
St-Mathieu-de-Beloeil
LaJemmerais Calixa-Lavallée
Contrecoeur
St-Amable
Ste-Julie
Varennes
Verchères
Laval Laval Le-Haut-Richelieu
Henryville
Lacolle
Mont-St-Gr
égoire
Noyan
St-Alexandre
St-Blaise-sur-Richelieu
St-Georges-de-Clarenceville
St-Jean-sur-Richelieu
St-Paul-de-L’Île-aux-Noix
St-S
ébastien
St-Valentin
Ste-Anne-de-Sabreviois
Ste-Brigide-D’Iberville
Venise-en-Qu
ébec
Le Haut-St-Laurent Dundee
Elgin
Franklin
Godmanchester
Havelock
Hinchinbrooke
Howick
Huntingdon
Ormstown
St-Anicet
St-Chrysostome
Ste-Barbe
Tr
ès-St-Sacrement
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Navigation System
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Coverage AreasOperation in Alaska and
HawaiiCertain functions that rely on a satellite
signal will not work correctly in Alaska
and Hawaii. These functions include but
are not limited to XM radio, automatic
clock updates, and time zone
adjustments.AlaskaIf the vehicle was purchased in the
lower 48 states and driven to Alaska, the
system cannot display maps. The
message “Vehicle is out of the
database...” will be displayed.HawaiiThis section describes the differences in
navigation system operation for vehicles
delivered in Hawaii.
XM RadioNavigation vehicles delivered to Hawaii
are equipped with XM hardware, but XM
broadcasting is not available; therefore
sections of the manual that mention XM
audio do not apply. Vehicles originally
delivered to the U.S. mainland and
shipped to Hawaii also have XM, but
will not function because the XM
satellites (aimed toward the U.S.
mainland) are too far away to obtain
reception.Map CoverageAll roads displayed on the Hawaii map
screens are detailed coverage roads.
Text related to “unverified” roads or
areas are not applicable. The following
topics do not apply in Hawaii:
 Unverified road descriptions (see page 6, 87 ).
 Cautions and pop-up windows related to unverified roads (see page 64).
 Setup entries that relate to turning on or off unverified routing (see
page 88).
 When zooming in and out, there is no 350-mile scale for Hawaii. Other Map Issues
 See the coverage se
ction for a list of
islands with coverage (see page 112).
 Freeway Exit information does not exist in Hawaii, so the “Freeway Exit
Info” icon is not shown on the icon
bar.
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Address and POI Entry ScreensWhen in Hawaii, the following
differences occur for map, address, and
POI selection:
 It is not possible to enter U.S.
mainland addresses or scroll the map
east to the U.S. mainland.
 Selection of the “State” is confined to the state of Hawaii only.
 Entry of a destination address or POI on an island other than your current
island may result in a screen caution
message. This is normal because
there are no “ferry” routes between
islands available in the database.
 If the “Guidance Prompts” setting on the SETUP screen ( Main Setup) is
set to normal or maximum, street
names will not be spoken in voice
guidance commands.
Setup Screen DifferencesThe SETUP screen differences are
minor and are listed below. See the
Setup section (page 77) for additional
information.Routing and Guidance (Unverified
Area Routing On/Off)This feature is unavailable. All roads
displayed on the map are verified.Clock Adjust ScreenThere is no daylight saving time for
Hawaii. Auto Daylight , Auto Time
Zone , and DST Selection will not be
shown on the Clock adjustment
screen. To test your adjustment, use the
voice control system, and say “What
time is it?” (see page 94).
Shipping a Vehicle To or From
HawaiiAlthough the DVD in the vehicle
contains maps for both U.S. mainland
and Hawaii, the dealer must perform the
selection of “U.S. mainland” or
“Hawaii” for you. When the dealer
makes the switch from U.S. mainland to
Hawaii or vice versa, the system clears
all user data. Make sure to record any
personal information that you do not
want to lose.
NOTE:
Shipping a vehicle from Hawaii to the
U.S. mainland
 If you wish to receive XM audio, you
must call XM and set up an account
at (800) 852-9696.
Shipping a vehicle from the U.S.
mainland to Hawaii
 If a U.S. mainland-delivered vehicle is shipped to Hawaii, there is no XM
reception. It is necessary to see your
Hawaii dealer to allow viewing of
local Hawaii maps.
 The issues under “Operation in Hawaii” above apply.
Coverage Areas
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Frequently Asked QuestionsGuidance, Routing
ProblemSolution
The navigation does not route me the same way I would go, or
the way some other mapping program displays. Why is this? The navigation system attempts to generate the optimum route. See
Changing Routing Method
on page47.
Why is the street I’m on not s hown on the map? It has been
here for more than a year. The mapping database is constantly undergoing revision. See page
112 for
ways to obtain the latest detailed coverage information.
The vehicle position icon is not following the road, and the
“GPS icon” text in the upper left hand corner of the screen is
white or missing.  The GPS antenna (located on the passenger
's side of the rear shelf) may be
blocked by personal items. For best reception, remove items from the rear
shelf, such as radar detectors, cell phones, or loose articles.
 Metallic tinting or other aftermarket devices can interfere with the GPS reception. Please see you r dealer. Also see System Limitations on
page 105.
I entered a destination, but the blue highlighted route and
voice guidance stopped, or turned into a blue/pink dashed line
before I got to my destination. Why is this? Your route has entered an
unverified area. See Unverified Area Routing on
page 87.
The map rotates while I make turns. How can I stop this? Select the North-up map orientation by voice, or by selecting “North-up” from the Map menu. See Map Orientation on page57.
Sometimes, I cannot select between the North-up and
Heading-up map orientations. Why is this? The Heading-up map orientation can only be shown in the lower scales
(1/20 - 1 mile scales). See
Map Scale on page56.
While driving to my destination, the “time to go” display
sometimes increases, even th ough I am getting closer. The “Time to go” is based on actual road speeds. However if your speed
slows down when you encounter slower traffic, the system updates the
“Time to go” based on your actual speed to give you a better estimate of
arrival time.
The vehicle position icon on th e map “lags” a short distance
behind, especially when I arrive at an intersection. Is there
anything wrong? No. When at an in
tersection, the system is un aware of the width of the
intersecting road. Large differences in vehicle position can indicate a
temporary loss of the GPS signal. See GPS Reception Issues on page105.
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Frequently Asked Questions
Display, Accessories
Rear Camera
Miscellaneous Other Questions
Problem Solution
The display appears dim when st arting the car in really cold
weather. Is there a problem? No. This is normal, and it will become brighter after a few minutes.
Problem Solution
When I shift gears, the rear camera image is delayed. When shifti ng into or out of reverse, you may experience delays when the
screen image switches between the na vigation screen and the rear camera
image. This is normal.
The rear camera image is too da rk or too bright. How do I
adjust the brightness? While the camera image is displayed, use the rotating portion of the
Interface Dial
(knob ) to adjust the brightness. This adjustment does not
affect the SETUP screen brightness adjustments.
Problem Solution
My clock frequently changes forward and backward by one
hour. Why is this? The clock is being automatically set based on your GPS location. If you live
and work on the boundary between two time zones, you can turn off this
feature. See page
95.
When driving near a time zone border, the time changes even
though I am not near the time zone. Why is this? The time zone borders are only approximated in the system. Depending on
the geography of the time zone boundary, the switch to a different zone can
be erratic. See page
95.
My state does not observe daylight saving time. How do I turn
off this feature? You can turn off this feature. See page
95.
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Frequently Asked QuestionsDaylight saving time occurred, but the navigation system did
not change time even though SETUP shows Auto Daylight
is ON . Go to the
Clock adjustment screen in SETUP and select DST Selection.
Ensure that the correct DST schedule is selected. For more information, see
Clock Adjustment on page94.
The navigation system automatic daylight time feature is not
switching the navigation system clock on the correct dates.
Why is this? 1) Go to the Clock adjustment
screen in SETUP and ensure that Auto
Daylight is ON .
2) The navigation system is designed to switch to daylight saving time according to the months selected in the DST schedule selection screen.
Ensure that the appropriate schedule is selected. For more information,
see Clock Adjustment on page94.
The navigation system clock switched by one hour for no
apparent reason. What can cause this? 1) You may be driving near a time zone boundary (see
Auto Daylight on
page 95).
2) The navigation system does not switch between standard and daylight saving time. Set Auto Daylight to ON on the Clock adjustment screen
in SETUP, and ensure that the correct month switching schedule is
chosen on the DST schedule selection screen. See page95 for more
information.
My battery was disconnected or went dead, and the
navigation system is asking for a code. Where do I find this
code? There should be a card in the glove
box with the anti-theft code for the
navigation/audio system. This card contains the 4-digit security code and
serial number. If you cannot find it, your dealer can help you out.
I speak a language other than English. When will other
languages be available for the navigation system? This is being considered as a future enhancement.
Problem
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Troubleshooting
Screen Error Message Solution
Navigation system is unable to acquire a proper GPS
signal. Make sure there is nothing on the rear sh
elf blocking the GPS antenna (aftermarket
metallic window tinting or aftermarket devices placed on the rear shelf like radar
detectors, cell phones, or loose items). If th e rear shelf is clear of objects, move the
vehicle to an open space away fr om tall buildings, trees, etc.
Navigation unit door is op en or No DVD disc is
inserted. Please check system. Make sure that the navigation DVD disc is inserted with the label side up and the
navigation unit door is fully snapped closed (see page
111).
No DVD disc. Please check system. Check that the navigation DVD disc is inserted with the label side up (page 111). If
the problem persists, see your dealer.
DVD disc reading error (u nformatted). Please consult
your dealer. Check the DVD disc surface for deep scratc
hes or other damage. Make sure you are
using a navigation DVD (white-colored label). The system cannot read other
mapping databases or video DVDs. If th e problem persists, see your dealer.
Display temp is too high. System will shut down until
display cools down. This message will appear briefly when the display temperature is too high, and then
the display will turn off until the temper
ature cools down. The system will turn
back on when the display cools down.
Outside temperature is low. System will take a while
to start up. The temperature is below -22°F and the na
vigation system has difficulty reading
the DVD. The system will start up when the temperature warms up.
Navigation system voice recognition cannot be
activated when another unit is using the audio system. Bluetooth
® HandsFreeLink® can override the navigation system. Make sure the
HFL TALK button is not on when you press the NAVI TALK button, or the
message will appear. Simply press the HFL BACK button to resume control of the
navigation voice buttons.
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