
Setting 911 Assist OnPress the information button > Apps > 911 Assist, then select
ON.
You can also access 911 Assist by:
• Pressing the Menu icon > Settings > Phone > 911 Assist, or
• Pressing the Menu icon > Help > 911 Assist.
To Ensure that 911 Assist Works Properly
• SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
• SYNC 911 Assist feature must be set on prior to the incident.
• A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
• A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
• The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
• SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a prerecorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
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911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
• The vehicle’s battery or SYNC system has no power.
• The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, U.S. Only)
WARNING: Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note: Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report Privacy Notice.
Note: In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note: Cellular phone and SMS charges may apply when making a report.
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When raising the seatback(s), make
sure you hear the seat latch into
place and that no red portion is
visible on the release button on
both sides.
Flip up seat cushions (if equipped)
WARNING: Before returning the seatback to its original position,
make sure that cargo or any objects are not trapped behind the
seatback. Make sure that the safety belt is not laying on the seat latch.
After returning the seatback to its original position, pull on the
seatback to ensure that it has fully latched. An unlatched seat may
become dangerous in the event of a sudden stop or collision.
For additional cargo space, flip the
seat cushions up before folding the
seatback. This feature is only
available on vehicles with a split
folding seatback.
PERSONAL SAFETY SYSTEM™
The Personal Safety System provides an improved overall level of frontal
crash protection to front seat occupants and is designed to help further
reduce the risk of airbag-related injuries. The system is able to analyze
different occupant conditions and crash severity before activating the
appropriate safety devices to help better protect a range of occupants in
a variety of frontal crash situations.
Your vehicle’s Personal Safety System consists of:
• Driver and passenger dual-stage airbag supplemental restraints.
• Front safety belts with pretensioners, energy management retractors,
and safety belt usage sensors.
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•Driver’s and/or passenger’s seat position sensor.
• Front crash severity sensor.
• Front passenger sensing system.
• “Passenger airbag off” or “pass airbag off” indicator lamp.
• Restraints Control Module (RCM) with impact and safing sensors.
• Restraint system warning message.
• The electrical wiring for the airbags, crash sensor(s), safety belt
pretensioners, front safety belt usage sensors, driver seat position
sensor, and indicator lights.
How does the Personal Safety System work?
The Personal Safety System can adapt the deployment strategy of your
vehicle’s safety devices according to crash severity and conditions. A
collection of crash sensors provides information to the Restraints Control
Module (RCM). During a crash, the RCM may activate the safety belt
pretensioners and/or either none, one, or both stages of the dual-stage
airbag supplemental restraints based on crash severity and conditions.
The fact that the pretensioners or airbags did not activate for both front
seat occupants in a collision does not mean that something is wrong with
the system. Rather, it means the Personal Safety System determined the
accident conditions (crash severity, belt usage, etc.) were not
appropriate to activate these safety devices. Front airbags are designed
to activate only in frontal and near-frontal collisions, not rollovers,
side-impacts, or rear-impacts unless the collision causes sufficient
longitudinal deceleration.
Driver and passenger dual-stage airbag supplemental restraints
The dual-stage airbags offer the capability to tailor the level of airbag
inflation energy. A lower, less forceful energy level is provided for more
common, moderate-severity impacts. A higher energy level is used for
the most severe impacts. Refer to Airbag supplemental restraints
(SRS) section in this chapter.
Front crash severity sensors
The front crash severity sensors enhances the ability to detect the
severity of an impact. Positioned up front, it provides valuable
information early in the crash event on the severity of the impact. This
allows your Personal Safety System to distinguish between different
levels of crash severity and modify the deployment strategy of the
dual-stage airbags and safety belt pretensioners.
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Driver’s and/or passenger seat position sensor
The driver’s seat position sensor allows your Personal Safety System to
tailor the deployment level of the driver dual-stage airbag based on seat
position. The system is designed to help protect smaller drivers sitting
close to the driver airbag by providing a lower airbag output level.
Front passenger sensing system
For airbags to do their job they must inflate with great force, and this force
can pose a potentially deadly risk to occupants that are very close to the
airbag when it begins to inflate. For some occupants, like infants in
rear-facing child seats, this occurs because they are initially sitting very
close to the airbag. For other occupants, this occurs when the occupant is
not properly restrained by safety belts or child safety seats and they move
forward during pre-crash braking. The most effective way to reduce the
risk of unnecessary injuries is to make sure all occupants are properly
restrained. Accident statistics suggest that children are much safer when
properly restrained in the rear seating positions than in the front.
WARNING:Air bags can kill or injure a child in a child seat.
NEVER place a rear-facing child seat in front of an active air
bag. If you must use a forward-facing child seat in the front seat, move
the seat all the way back.
WARNING: Always transport children 12 years old and under in
a rear seating position and always properly use appropriate child
restraints.
The front passenger sensing system can automatically turn off the
passenger front airbag. The system is designed to help protect small
(child size) occupants from airbag deployments when they are
improperly seated or restrained in the front passenger seat contrary to
proper child-seating or restraint usage recommendations. Even with this
technology, parents are STRONGLYencouraged to always properly
restrain children in the rear seat. The sensor also turns off the airbag
when the passenger seat is empty to prevent unnecessary replacement of
the airbag(s) after a collision.
When the front passenger seat is occupied and the sensing system has
turned off the passenger’s frontal airbag, the “pass airbag off” indicator
will light and stay lit to remind you that the front passenger frontal
airbag is off. See Front passenger sensing system in theAirbag
supplemental restraints (SRS) section of this chapter.
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Front safety belt usage sensors
The front safety belt usage sensors detect whether or not the driver and
front outboard passenger safety belts are fastened. This information
allows your Personal Safety System to tailor the airbag deployment and
safety belt pretensioner activation depending upon safety belt usage.
Front outboard safety belt pretensioners
The safety belt pretensioners at the front outboard seating positions are
designed to tighten the safety belts firmly against the occupant’s body
during frontal collisions, and in side collisions when the side air curtain
system activates. This helps increase the effectiveness of the safety belts.
In frontal collisions, the safety belt pretensioners can be activated alone
or, if the collision is of sufficient severity, together with the front airbags.
Front outboard safety belt energy management retractors
The front safety belt energy management retractors allow webbing to be
pulled out of the retractor in a gradual and controlled manner in
response to the occupant’s forward momentum. This helps reduce the
risk of force-related injuries to the occupant’s chest by limiting the load
on the occupant.
Determining if the Personal Safety System is operational
The Personal Safety System uses a warning light in the instrument
cluster, a warning message, or a backup tone to indicate the condition of
the system. Refer to theWarning lights and indicators section in the
Instrument Cluster chapter. Routine maintenance of the Personal Safety
System is not required.
The Restraints Control Module (RCM) monitors its own internal circuits
and the circuits for the airbag supplemental restraints, crash sensor(s),
safety belt pretensioners, front safety belt buckle sensors, front
passenger sensing system, and the driver seat position sensor. In
addition, the RCM also monitors the restraints warning light in the
instrument cluster. A difficulty with the system is indicated by one or
more of the following.
• The warning light will either flash or stay lit.
• The warning light will not illuminate immediately after ignition is
turned on.
• A warning message will appear until the problem and warning light are
repaired.
If any of these things happen, even intermittently, have the Personal Safety
System serviced at an authorized dealer immediately. Unless serviced, the
system may not function properly in the event of a collision.
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Reasons given...Consider...
“Belts are uncomfortable” We design our safety belts to enhance comfort. If you are uncomfortable - try
different positions for the safety belt
upper anchorage and seatback which
should be as upright as possible; this
can improve comfort.
“I was in a hurry” Prime time for an accident.
Belt-Minderreminds us to take a few
seconds to buckle up.
“Safety belts don’t work” Safety belts,when used properly,
reduce risk of death to front seat
occupants by 45% in cars, and by
60% in light trucks.
“Traffic is light” Nearly 1 of 2 deaths occur in
single-vehicle crashes,many when
no other vehicles are around.
“Belts wrinkle my clothes” Possibly, but a serious crash can do much more than wrinkle your clothes,
particularly if you are unbelted.
“The people I’m with don’t wear
belts” Set the example, teen deaths occur 4
times more often in vehicles with TWO
or MORE people. Children and younger
brothers/sisters imitate behavior they
see.
“I have an airbag” Airbags offer greater protection when
used with safety belts. Frontal airbags
are not designed to inflate in rear and
side crashes or rollovers.
“I’d rather be thrown clear” Not a good idea. Peoplewho are
ejected are 40 times more likely to
DIE. Safety belts help prevent ejection,
WE CAN’T “PICK OUR CRASH”.
WARNING: Do not sit on top of a buckled safety belt or insert a
latchplate into the buckle to avoid the Belt-Minder chime. To do
so may adversely affect the performance of the vehicle’s airbag system.
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AIRBAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS)
The supplemental restraint system is designed to work with the safety
belt to help protect the driver and right front passenger from certain
upper body injuries.
WARNING:AirbagsDO NOT inflate slowly or gently, and the
risk of injury from a deploying airbag is the greatest close to the
trim covering the airbag module.
Important SRS precautions The SRS is designed to work with
the safety belt to help protect the
driver and right front passenger
from certain upper body injuries.
Airbags DO NOT inflate slowly;
there is a risk of injury from a
deploying airbag.
WARNING:All occupants of the vehicle, including the driver,
should always properly wear their safety belts, even when an air
bag supplemental restraint system (SRS) is provided.
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