
Black plate (69,1)Chevrolet Impala Owner Manual - 2012
Vehicle Care 10-69
4. Firmly set the parking brake.
5. Use an adequate clampingdevice designed for towing to
ensure that the front wheels are
locked into the straight position.
6. Secure the vehicle to the dolly following the manufacturer's
instructions.
7. Release the parking brake only after the vehicle being towed is
firmly attached to the towing
vehicle.
8. Turn the ignition to LOCK/OFF and remove the key.Appearance Care
Exterior Care
Washing the Vehicle
To preserve the vehicle's finish,
wash it often and out of direct
sunlight.
Notice: Do not use petroleum
based, acidic, or abrasive
cleaning agents as they can
damage the vehicle's paint, metal,
or plastic parts. If damage
occurs, it would not be covered
by the vehicle's warranty.
Approved cleaning products can
be obtained from your dealer.
Follow all manufacturer
directions regarding correct
product usage, necessary safety
precautions, and appropriate
disposal of any vehicle care
product. Notice:
Avoid using high
pressure washes closer than
30 cm (12 in) to the surface of the
vehicle. Use of power washers
exceeding 8,274 kPa (1,200 psi)
can result in damage or removal
of paint and decals.
Rinse the vehicle well, before
washing and after, to remove all
cleaning agents completely. If they
are allowed to dry on the surface,
they could stain.
Dry the finish with a soft, clean
chamois or an all-cotton towel to
avoid surface scratches and water
spotting.

Black plate (71,1)Chevrolet Impala Owner Manual - 2012
Vehicle Care 10-71
Tires
Use a stiff brush with tire cleaner to
clean the tires.
Notice:Using petroleum-based
tire dressing products on the
vehicle may damage the paint
finish and/or tires. When applying
a tire dressing, always wipe off
any overspray from all painted
surfaces on the vehicle.
Wheels and Trim —Aluminum
or Chrome
Use a soft, clean cloth with mild
soap and water to clean the wheels.
After rinsing thoroughly with clean
water, dry with a soft, clean towel.
A wax may then be applied.
Keep the wheels clean using a soft,
clean cloth with mild soap and
water. Rinse with clean water. After
rinsing thoroughly, dry with a soft,
clean towel. A wax may then be
applied. Notice:
Chrome wheels and other
chrome trim may be damaged if
the vehicle is not washed after
driving on roads that have been
sprayed with magnesium,
calcium, or sodium chloride.
These chlorides are used on
roads for conditions such as ice
and dust. Always wash the
chrome with soap and water after
exposure.
Notice: To avoid surface damage,
do not use strong soaps,
chemicals, abrasive polishes,
cleaners, brushes, or cleaners
that contain acid on aluminum or
chrome-plated wheels. Use only
approved cleaners. Also, never
drive a vehicle with aluminum or
chrome-plated wheels through an
automatic car wash that uses
silicone carbide tire cleaning
brushes. Damage could occur
and the repairs would not be
covered by the vehicle warranty.
Steering, Suspension, and
Chassis Components
Visually inspect front and rear
suspension and steering system for
damaged, loose, or missing parts or
signs of wear. Inspect power
steering lines and hoses for proper
hook-up, binding, leaks, cracks,
chafing, etc. Visually check constant
velocity joints, rubber boots, and
axle seals for leaks.
Body Component Lubrication
Lubricate all key lock cylinders,
hood hinges, liftgate hinges, and the
steel fuel door hinge unless the
components are plastic. Applying
silicone grease on weatherstrips
with a clean cloth will make them
last longer, seal better, and not stick
or squeak.

Black plate (10,1)Chevrolet Impala Owner Manual - 2012
11-10 Service and Maintenance
Shocks and Struts
Shocks and struts help aid in control
for a smoother ride.
.Signs of wear may include
steering wheel vibration, bounce/
sway while braking, longer
stopping distance, or uneven
tire wear.
.As part of the multi‐point
inspection, trained dealer
technicians can visually inspect
the shocks and struts for signs
of leaking, blown seals,
or damage, and can advise
when service is needed.
Tires
Tires need to be properly inflated,
rotated, and balanced. Maintaining
the tires can save money, fuel, and
can reduce the risk of tire failure.
.Signs that the tires need to be
replaced include three or more
visible treadwear indicators; cord
or fabric showing through the
rubber; cracks or cuts in the
tread or sidewall; or a bulge or
split in the tire.
.Trained dealer technicians can
inspect and recommend the right
tires. Your dealer can also
provide tire/wheel balancing
services to ensure smooth
vehicle operation at all speeds.
Your dealer sells and services
name brand tires.
Vehicle Care
To help keep the vehicle looking like
new, vehicle care products are
available from your dealer. For
information on how to clean and
protect the vehicle’s interior and
exterior, see Interior Care on
page 10‑72 andExterior Care on
page 10‑69.
Wheel Alignment
Wheel alignment is critical for
ensuring that the tires deliver
optimal wear and performance.
.Signs that the alignment may
need to be adjusted include
pulling, improper vehicle
handling, or unusual tire wear.
.Your dealer has the required
equipment to ensure proper
wheel alignment.
Windshield
For safety, appearance, and the
best viewing, keep the windshield
clean and clear.
.Signs of damage include
scratches, cracks, and chips.
.Trained dealer technicians can
inspect the windshield and
recommend proper replacement
if needed.
Wiper Blades
Wiper blades need to be cleaned
and kept in good condition to
provide a clear view.
.Signs of wear include streaking,
skipping across the windshield,
and worn or split rubber.
.Trained dealer technicians can
check the wiper blades and
replace them when needed.

Black plate (2,1)Chevrolet Impala Owner Manual - 2012
12-2 Technical Data
Vehicle Data
Capacities and Specifications
The following approximate capacities are given in metric and English conversions. SeeRecommended Fluids and
Lubricants on page 11‑11 for more information.
Application Capacities
Metric English
Air Conditioning Refrigerant R134a For the air conditioning system refrigerant charge
amount, see the refrigerant label located under the hood. See your dealer for more information.
Automatic Transmission 5.0 L 5.3 qt
Cooling System Including Reservoir 8.7 L 9.1 qt
Engine Oil with Filter 5.7 L 6.0 qt
Fuel Tank (RPO FHO) 65.5 L 17.3 gal
Fuel Tank (RPO FHS) 66.3 L17.5 gal
Wheel Nut Torque 140Y 100 lb ft
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual. Recheck fluid level after filling.

Black plate (5,1)Chevrolet Impala Owner Manual - 2012
Customer Information 13-5
Other Helpful Links
Chevrolet—www.chevrolet.com
Chevrolet Merchandise —
www.chevymall.com
Help Center —www.chevrolet.com/
pages/mds/helpcenter/faq.do
.FAQ
.Contact Us
My GM Canada www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease. Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.

Black plate (10,1)Chevrolet Impala Owner Manual - 2012
i-10 INDEX
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-9
Safety System Check . . . . . . . . . . 3-19
Satellite Radio . . . . . . . . . . . . . . . . . . 7-8
Scheduling Appointments . . . . . . 13-8
SeatsAdjustment, Front . . . . . . . . . . . . . . 3-3
Center Seat . . . . . . . . . . . . . . . . . . . 3-4
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated Front . . . . . . . . . . . . . . . . . . 3-7
Lumbar Adjustment, Front . . . . . 3-4
Power Adjustment, Front . . . . . . 3-4
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Reclining Seatbacks . . . . . . . . . . . 3-5
Securing Child Restraints . . . . . . . . . . . . . . 3-51, 3-53
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-11
Security, OnStar
®. . . . . . . . . . . . . . 14-2
Service Accessories and
Modifications . . . . . . . . . . . . . . . . 10-3
Doing Your Own Work . . . . . . . . 10-4
Engine Soon Light . . . . . . . . . . . . 5-16
Maintenance Records . . . . . . .11-13 Service (cont.)
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 11-1
Parts Identification Label . . . . . 12-1
Publications Ordering
Information . . . . . . . . . . . . . . . . 13-12
Scheduling Appointments . . . . . 13-8
Vehicle Messages . . . . . . . . . . . . 5-35
Servicing the Airbag . . . . . . . . . . . 3-33
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-22
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 9-21
Out of Park . . . . . . . . . . . . . . . . . . . 9-22
Sidemarker Bulb Replacement . . . . . . . . . . 10-28
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 6-4
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . 10-63
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-11
Start Vehicle, Remote . . . . . . . . . . 2-5 Starter Switch Check . . . . . . . . . 10-22
Starting the Engine . . . . . . . . . . . . 9-18
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Fluid, Power . . . . . . . . . . . . . . . . 10-17
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-3
Stoplamps and Back-Up Lamps
Bulb Replacement . . . . . . . . . . 10-28
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Storage Areas
Armrest . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Center Console . . . . . . . . . . . . . . . . 4-2
Convenience Net . . . . . . . . . . . . . . 4-2
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Sunglasses . . . . . . . . . . . . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-10
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-17
Sunglass Storage . . . . . . . . . . . . . . . 4-1
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System Infotainment . . . . . . . . . . . . . . . . . . . 7-1

Black plate (11,1)Chevrolet Impala Owner Manual - 2012
INDEX i-11
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-11
TaillampsBulb Replacement . . . . . . . . . . 10-28
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-12 Immobilizer . . . . . . . . . . . . . . . . . . . 2-12
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Tires Buying New Tires . . . . . . . . . . . 10-49
Chains . . . . . . . . . . . . . . . . . . . . . . 10-54
Changing . . . . . . . . . . . . . . . . . . . 10-56
Compact Spare . . . . . . . . . . . . . 10-63
Designations . . . . . . . . . . . . . . . 10-38
Different Size . . . . . . . . . . . . . . . 10-51
If a Tire Goes Flat . . . . . . . . . . 10-54
Inflation Monitor System . . . . 10-44
Inspection . . . . . . . . . . . . . . . . . . 10-47
Messages . . . . . . . . . . . . . . . . . . . . 5-36
Pressure Light . . . . . . . . . . . . . . . . 5-22
Pressure Monitor System . . . 10-43
Rotation . . . . . . . . . . . . . . . . . . . . 10-47
Sidewall Labeling . . . . . . . . . . . 10-36
Terminology andDefinitions . . . . . . . . . . . . . . . . . 10-38 Tires (cont.)
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . 10-51
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-53
Wheel Replacement . . . . . . . . 10-53
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-48
Towing
Driving Characteristics . . . . . . . . 9-43
Equipment . . . . . . . . . . . . . . . . . . . . 9-48
General Information . . . . . . . . . . 9-42
Recreational Vehicle . . . . . . . . 10-67
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-46
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-67
Traction Control System (TCS) . . . . . . . . 9-30
Trailer Towing . . . . . . . . . . . . . . . . . 9-46
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 9-26
Fluid, Automatic . . . . . . . . . . . . .10-11
Messages . . . . . . . . . . . . . . . . . . . . 5-36
Transportation Program,
Courtesy . . . . . . . . . . . . . . . . . . . . . 13-8 Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Turn Signal Bulb Replacement . . . . . . . . . . 10-28
U
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 10-51
Universal Remote System . . . . . 5-43 Operation . . . . . . . . . . . . . . . . . . . . . 5-48
Programming . . . . . . . . . . . . . . . . . 5-43
Using This Manual . . . . . . . . . . . . . . . . iv
V
Vehicle
Canadian Owners . . . . . . . . . . . . . . . iii
Control . . . . . . . . . . . . . . . . . . . . . . . . 9-3
IdentificationNumber (VIN) . . . . . . . . . . . . . . . 12-1
Load Limits . . . . . . . . . . . . . . . . . . . 9-11
Messages . . . . . . . . . . . . . . . . . . . . 5-29
Personalization . . . . . . . . . . . . . . . 5-37
Reminder Messages . . . . . . . . . . 5-37

Black plate (12,1)Chevrolet Impala Owner Manual - 2012
i-12 INDEX
Vehicle (cont.)Remote Start . . . . . . . . . . . . . . . . . . 2-5
Security . . . . . . . . . . . . . . . . . . . . . . 2-11
Towing . . . . . . . . . . . . . . . . . . . . . . 10-67
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . 10-41
Vehicle Identification Service Parts IdentificationLabel . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Ventilation, Air . . . . . . . . . . . . . . . . . . 8-5
Visors . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
W
Warning Brake System Light . . . . . . . . . . . 5-19
Warning Lights, Gauges, and
Indicators . . . . . . . . . . . . . . . . . . . . . 5-9
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . iv Cautions and Danger . . . . . . . . . . . .iv
Hazard Flashers . . . . . . . . . . . . . . . 6-4
Washer Fluid . . . . . . . . . . . . . . . . . 10-18
Washer Fluid Messages . . . . . . . 5-37 Wheels
Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-53
Different Size . . . . . . . . . . . . . . . 10-51
Replacement . . . . . . . . . . . . . . . 10-53
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 10-48
Where to Put the Restraint . . . . 3-43
Windows . . . . . . . . . . . . . . . . . . . . . . 2-16 Power . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Windshield
Wiper/Washer . . . . . . . . . . . . . . . . . 5-4
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Wiper Blade Replacement . . . . 10-24