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Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Important Message to Owners... 1
General Motors' Commitment
to You
We are committed to ensuring
your satisfaction with your new
General Motors vehicle.
Your General Motors dealer also
wants you to be completely satisfied
and invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the warranty
periods that is not resolved, talk to
a member of dealer management.
Under certain circumstances, GM
and/or GM dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These
instances will be reviewed on a
case-by-case basis. If the problem
persists, follow the procedures
outlined underCustomer
Satisfaction Procedure on page 38.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing
an optional service contract.
General Motors offers its own GM
Protection Plan (GMPP), a service
contract which provides mechanical
repair protection, a rental/alternate
transportation allowance, and
the availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.
The GM Protection Plan is the only
optional service contract backed
by the worldwide resources of
General Motors. It can be the most
valuable option you choose for your
vehicle. See your GM Dealer for
prices, vehicle eligibility guidelines
and more details.
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in
name or address by calling our
Customer Care Centre toll free
at 1-800-263-3777 (English) or
1-800-263-7854 (French). If you
are a subsequent owner, please
be sure to advise us by calling the
number above. You may also visit
the General Motors dealer of your
choice to report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.
We thank you for choosing a
General Motors product.
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Black plate (22,1)Canadian Limited Warranty and Owner Assistance Information - 2012
22 Things to Know About the New Vehicle Limited Warranty
Warranty
Repairs—Component
Exchanges
In the interest of customer
satisfaction, General Motors
of Canada Limited may offer
exchange service on some
vehicle components. This service
is intended to reduce the amount
of time your vehicle is not available
for use due to repairs. Components
used in exchange are Service
Replacement Parts which may
be new, remanufactured,
reconditioned, or repaired,
depending on the component
involved.All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the
types of components that might
be serviced in this fashion
include: engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can
be very important if a question
arises as to whether a malfunction
is caused by lack of maintenance or
a defect in material or workmanship.A“Maintenance Record”is provided
in the maintenance schedule
section of the owner manual for
your convenience in recording
services performed.
For your records, the servicing
dealer should provide a copy of
the warranty repair order listing
all warranty repairs performed.
Warranty Repairs—Recycled
Materials
Both Environment Canada
guidelines and GM support the
capture, purification, and reuse
of automotive air conditioning
refrigerant gases and engine
coolant.
As a result, any repairs GM may
make to your vehicle may involve
the installation of purified reclaimed
refrigerant and coolant.
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Black plate (28,1)Canadian Limited Warranty and Owner Assistance Information - 2012
28 Things to Know About the New Vehicle Limited Warranty
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any such defects when you take
delivery, please advise your dealer
without delay. For further details
concerning any repairs which the
dealership may have made prior to
your taking delivery of your vehicle,
please ask your dealership.
Production Changes
General Motors of Canada Limited
and its dealers reserve the right
to make changes in vehicles built
and/or sold by them at any time
without incurring any obligation to
make the same or similar changes
on vehicles previously built and/or
sold by them.
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Black plate (45,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Roadside Assistance Program 45
Roadside Assistance is not part
of or included in the coverage
provided by the General Motors
of Canada Limited Warranty.
General Motors of Canada
Limited reserves the right to
make any changes or discontinue
the Roadside Assistance program
at any time without notification.
Now that you are the owner of a
new General Motors vehicle, you
also have membership in General
Motorsround-the-clock,year-round
Roadside Assistance Program.It is one of the most comprehensive
owner satisfaction programs in the
industry—an important added
benefit of ownership. And it is in
effect for passenger cars, light duty
trucks and vans for 5 years or
160 000 kilometres, whichever
comes first.
One 24-hour Roadside Assistance
Hotline is all you need to
remember: 1-800-268-6800.
Please consult your dealer or your
owner manual for details.
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Black plate (46,1)Canadian Limited Warranty and Owner Assistance Information - 2012
46 Courtesy Transportation Program
If your vehicle requires warranty
repairs during the 5 year/
160 000 kilometres (8 year/
160 000 kilometres for the Volt,
Tahoe/Yukon/Yukon Denali Hybrid,
or the Silverado/Sierra Hybrid)
vehicles coverage period, alternate
transportation and/or reimbursement
of certain transportation expenses
may be available under the
Courtesy Transportation Program.
Several transportation options are
available. Consult your dealer or
refer to the owner manual for
details.Courtesy Transportation is
not part of or included in
the coverage provided by the
General Motors of Canada
Limited Warranty. General Motors
of Canada Limited reserves the
right to make any changes to,
or discontinue the Courtesy
Transportation program at any
time without notification.