Black plate (25,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Things to Know About the New Vehicle Limited Warranty 25
.Does not apply to vehicles with
more than 1 600 kilometres on
the odometer even though the
vehicle may never have been
“registered”for license plates.
Warranty Service—Canada
The selling dealer has invested
in the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can be
made to your vehicle. GM requests
that the vehicle be returned to
the selling dealer for all warranty
repairs. If a situation or event
occurs where you are significantly
inconvenienced, an authorized
GM dealer can make the warranty
repairs. However, in the event the
dealer is not able to perform the
repair due to the special tool and
training requirements, contact the
Customer Assistance Offices on
page 41.
Touring Owner
Service—Canada, the
United States and Mexico
If you are touring or have
changed your residence, visit
any General Motors dealer
handling your vehicle line in Canada
or the United States for warranty
service. Warrantable repairs will
be completed at no charge to you.
You may be required to provide
proof of residency such as driver's
license, or vehicle ownership.
For your records, the servicing
dealer will provide a copy of the
warranty repair order, listing all
warranty repairs performed.
Some vehicle lines, which are
sold only in Canada, may not be
serviced by all General Motor's
dealers in the United States.If warranty service is necessary
while you are in the United States
please contact the Canadian
Customer Care Centre (CCC)
for guidance. SeeCustomer
Assistance Offices on page 41
for CCC information. A Customer
Care Ambassador will direct you
to a dealership and assist the
repairing dealer to obtain the
necessary parts and technical
information. You may be charged for
these repairs. For reimbursement
consideration by General Motors
of Canada upon your return home,
provide your dealer with a statement
of circumstances, the original repair
order, proof of ownership and any
“paid”receipts indicating the work
performed and parts replaced.
Black plate (37,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Things to Know About the Emission Control Systems Warranty 37
Receipts and records covering the
performance of regular maintenance
or emergency repairs should be
retained in the event questions
arise concerning maintenance.
These receipts and records
should be transferred to each
subsequent owner of this vehicle.
GM will not deny warranty coverage
based solely on the absence of
maintenance records. However,
GM may deny a warranty claim
if a failure to perform scheduled
maintenance resulted in the failure
of a warranted part. You should also
be aware that GM may deny you
warranty coverage if your vehicle
or a part has failed due to abuse,
neglect, improper maintenance,
or modifications not approved
by GM.Claims Procedure
Make your vehicle available to any
authorized GM dealer as soon as
possible after failing a provincial I/M
test or at any time you suspect a
defect in a part. Ifallthe above
conditions are met, GM warrants
that your dealer will replace, repair,
or adjust to GM specifications, at no
charge to you, any of the parts listed
under“Emission Control Systems
Warranty Parts List”which may be
necessary to cause your vehicle to
conform to the applicable emission
standards.
Repairs which do not qualify will be
charged to you.
In the event a warranty matter
is not handled to your satisfaction,
refer to theCustomer Satisfaction
Procedure on page 38.
