2012 CHEVROLET CAMARO Warranty Guide

Black plate (37,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Things to Know About the Emission Control Systems Warranty 37
Receipts and records covering the
performance of regular maintenance
or emergency repairs should be
retained in the event questions
arise concerning maintenance.
These receipts and records
should be transferred to each
subsequent owner of this vehicle.
GM will not deny warranty coverage
based solely on the absence of
maintenance records. However,
GM may deny a warranty claim
if a failure to perform scheduled
maintenance resulted in the failure
of a warranted part. You should also
be aware that GM may deny you
warranty coverage if your vehicle
or a part has failed due to abuse,
neglect, improper maintenance,
or modifications not approved
by GM.Claims Procedure
Make your vehicle available to any
authorized GM dealer as soon as
possible after failing a provincial I/M
test or at any time you suspect a
defect in a part. Ifallthe above
conditions are met, GM warrants
that your dealer will replace, repair,
or adjust to GM specifications, at no
charge to you, any of the parts listed
under“Emission Control Systems
Warranty Parts List”which may be
necessary to cause your vehicle to
conform to the applicable emission
standards.
Repairs which do not qualify will be
charged to you.
In the event a warranty matter
is not handled to your satisfaction,
refer to theCustomer Satisfaction
Procedure on page 38.

Black plate (38,1)Canadian Limited Warranty and Owner Assistance Information - 2012
38 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealership and
to General Motors. Normally, any
questions or concerns with the
sales transaction or the operation
of your vehicle will be resolved by
your dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.Normally, concerns
can be resolved at that level. If the
concern has already been reviewed
with the Sales, Service, or Parts
Manager, contactthe owner of
the dealership or the General
Manager.STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot
be resolved at the dealership
without further help, contactthe
Customer Care Centrein Oshawa
by calling 1-800-263-3777 (English),
1-800-263-7854 (French) 7:30 a.m.
to 11:30 p.m. Eastern Standard
Time. (For Customer Assistance
Offices in the U.S. contact the listed
General Motors Division Customer
Assistance Office.)
For prompt assistance, please
have the following information
available to give to the Customer
Care Ambassador:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.)
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.
General Motors encourages
customers to call their toll-free
number for assistance. However,
if a customer wishes to write to
General Motors, the letter should
be addressed to General Motors
Customer Care Centre in Oshawa.
The address is listed under
“Customer Assistance Offices”.
When contacting General Motors,
please remember your concern
will likely be resolved in the
dealership, using the dealer's
facilities, equipment and personnel.
This is why we suggest you follow
Step One first if you have a
concern.

Black plate (39,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Customer Satisfaction Procedure 39
General Motors of Canada Limited
Participation in the Mediation/
Arbitration Program
STEP THREE:In the event that
you do not feel your concerns have
been addressed after following the
procedure outlined in steps 1 and 2,
General Motors of Canada Limited
wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the finaldecision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or
you may write to the Mediation/
Arbitration Program, c/o Customer
Care Centre, General Motors
of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam
Drive, Oshawa, Ontario, L1H 8P7.
Your inquiry should be accompanied
by your Vehicle Identification
Number (VIN).

Black plate (40,1)Canadian Limited Warranty and Owner Assistance Information - 2012
40 Special Coverage Adjustment Programs Beyond the Warranty Period
General Motors of Canada Limited
is proud of the protection afforded
by its warranty coverages. In order
to achieve maximum customer
satisfaction, there may be times
when General Motors of Canada
Limited will establish a Special
Policy Adjustment program to pay
all or part of the cost of certain
repairs not covered by the warranty
or to reimburse certain repair
expenses you may have incurred.
Check with your General Motors
dealer or call GM's Customer
Care Centre to determine whether
any Special Policy Adjustment
program is applicable to your
vehicle. When you make an inquiry,
you will need to give the year,
model and odometer reading
of your vehicle and your Vehicle
Identification Number (VIN).

Black plate (41,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Customer Assistance Offices 41
When calling for assistance, ask for the Customer Care Advisor.
CANADA
Customer Care Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
*1-800-263-3830
www.gmcanada.com
BUICK
Customer Assistance Center
P.O. Box 33136
Detroit, Michigan 48232-5136
1-800-521-7300
*1-800-832-8425CHEVROLET
Customer Assistance Center
P.O. Box 33170
Detroit, Michigan 48232-5170
1-800-222-1020
*1-800-833-2438
GMC TRUCK
GMC
Customer Assistance Center
P.O. Box 33172
Detroit, Michigan 48232-5172
1-800-462-8782
*1-800-462-8583From:
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands
1-800-496-9994
Fax Number:
313-381-0022
All Overseas Offices
Please contact the local
General Motors Business Unit.

Black plate (42,1)Canadian Limited Warranty and Owner Assistance Information - 2012
42 Customer Assistance Offices
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520
Mexico, D.F.
Buick: 011-52-53 29 0818
Chevrolet: 01-800-466-0800
GMC: 01-800-466-0801
Long Distance Buick:
011-52-53 29 0818
Long Distance Chevrolet:
011-52-53 29 0800
Long Distance
GMC:011-52-53 29 0801
*For use with Text Telephone
devices (TTYs)

Black plate (43,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Customer Assistance for Text Telephone (TTY) Users 43
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), General Motors
of Canada Limited has TTY
equipment available at its Customer
Care Centre in Oshawa, Ontario.
Any TTY user can communicate
with GM by dialing this toll-free
number: 1-800-263-3830.

Black plate (44,1)Canadian Limited Warranty and Owner Assistance Information - 2012
44 Online Owner Center
The Online Owner Center is a
resource for your GM ownership
needs. Specific vehicle information
can be found in one place.
The Online Owner Center allows
you to:
.Get e-mail service reminders.
.Keep track of your vehicle's
service history and maintenance
schedule.
.Find GM dealers for service
nationwide.
Refer to the web for updated
information.
My GM Canada (Canada)
www.gm.ca
My GM Canada is a
password-protected section
of www.gm.ca where you can
save information on GM vehicles,
get personalized offers, and use
handy tools and forms with
greater ease.
Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick
links to parts and service
estimated, check trade-in
values, or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.
To register your vehicle, visit My
GM.ca within www.gm.ca.