2012 CHEVROLET CAMARO service

Black plate (27,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Things to Know About the New Vehicle Limited Warranty 27
Additionally, General Motors
does not warranty non-GM parts,
calibrations, and/or software
modifications.The use of
parts, control module calibrations,
software modifications, and/or
any other alterations not issued
through General Motors will void
the warranty coverage for those
components that are damaged or
otherwise affected by the installation
of the non-GM part, control module
calibration, software modifications,
and/or other alteration.
The only exception is that non-GM
parts labeled“Certified to EPA
Standards”are covered by the
Federal Emissions Performance
Warranty.Recreation Vehicle and Special
Body Alterations
Installations or alterations to
the original equipment vehicle
(or chassis) as manufactured and
assembled by General Motors
are not covered by this warranty.
The body company, assembler,
or equipment installer, is solely
responsible for warranties on
the body or equipment and
any alterations to any of the
parts, components, systems,
or assemblies installed by GM.
Examples include, but are not
limited to, special body installation
or conversion (such as recreational
vehicles), the installation of any
non-GM part, cutting, welding or
the disconnecting of original
equipment vehicle or chassis parts
and components, extension of
the wheelbase, suspension and
driveline modifications and axle
additions.
Pre-Delivery Service
Defects in or damage to the
mechanical, electrical, sheet
metal, paint, trim and other
components of your vehicle
may occur at the factory or while
it is being transported to the
dealership. Normally, any defect
or damage occurring during
assembly is detected and corrected
at the factory during the inspection
process. In addition, dealerships
are obligated to inspect each
vehicle before delivery. They repair
any uncorrected factory defects and
any transit damage detected before
the vehicle is delivered to you.

Black plate (29,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Emission Control Systems Warranty 29
General Motors of Canada Limited
warrants to owners of passenger
cars, light duty trucks and vans sold
in Canada, that the vehicle (1) was
designed, built and equipped so as
to conform at the time of sale with
the Emission Regulations under the
Canadian Environmental Protection
Act and (2) is free from defects in
material and workmanship which
cause the vehicle to fail to conform
with those regulations for a period
of the coverage outlined below.
How to Determine the
Applicable Emission Control
System Warranty
Federal or provincial agencies may
require different emission control
system warranties for light duty
trucks depending on whether the
truck is certified with a light duty or
heavy duty emission control system.To determine emission eligibility:
1. Determine if the vehicle has a
gasoline or diesel engine.
2. Locate the underhood emission
control label located inside the
engine compartment on the air
cleaner assembly or the engine.
3. The information on the bottom
left side of the label describes if
the vehicle has a light or heavy
duty emissions control system.
Emission Control Warranty
The Emission Control Systems
Warranty period described below
shall begin on the date the vehicle
is first delivered to the first retail
purchaser or, on the date the
vehicle is first placed in service
as a demonstrator or company
vehicle prior to sale at retail.Emission related defects in the
genuine GM components including
related diagnostic costs, parts and
labour, are covered by this warranty.
.Passenger Cars, Light Duty
Trucks (A Gross Vehicle
Weight Rating (GVWR) of
3856 kg (8500 lbs) or less)
and Vans that have a Light
Duty Gasoline Engine
‐For Chevrolet and GMC,
3 years or 60 000 kilometres
whichever comes first;
for Buick, 4 year or
80 000 kilometres whichever
comes first on the
Components in the Emission
Control Systems Warranty
Parts List; and 8 years or
130 000 kilometres, whichever
comes first, on the Specified
Major Emission Components.

Black plate (38,1)Canadian Limited Warranty and Owner Assistance Information - 2012
38 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealership and
to General Motors. Normally, any
questions or concerns with the
sales transaction or the operation
of your vehicle will be resolved by
your dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.Normally, concerns
can be resolved at that level. If the
concern has already been reviewed
with the Sales, Service, or Parts
Manager, contactthe owner of
the dealership or the General
Manager.STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot
be resolved at the dealership
without further help, contactthe
Customer Care Centrein Oshawa
by calling 1-800-263-3777 (English),
1-800-263-7854 (French) 7:30 a.m.
to 11:30 p.m. Eastern Standard
Time. (For Customer Assistance
Offices in the U.S. contact the listed
General Motors Division Customer
Assistance Office.)
For prompt assistance, please
have the following information
available to give to the Customer
Care Ambassador:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.)
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.
General Motors encourages
customers to call their toll-free
number for assistance. However,
if a customer wishes to write to
General Motors, the letter should
be addressed to General Motors
Customer Care Centre in Oshawa.
The address is listed under
“Customer Assistance Offices”.
When contacting General Motors,
please remember your concern
will likely be resolved in the
dealership, using the dealer's
facilities, equipment and personnel.
This is why we suggest you follow
Step One first if you have a
concern.

Black plate (39,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Customer Satisfaction Procedure 39
General Motors of Canada Limited
Participation in the Mediation/
Arbitration Program
STEP THREE:In the event that
you do not feel your concerns have
been addressed after following the
procedure outlined in steps 1 and 2,
General Motors of Canada Limited
wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the finaldecision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or
you may write to the Mediation/
Arbitration Program, c/o Customer
Care Centre, General Motors
of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam
Drive, Oshawa, Ontario, L1H 8P7.
Your inquiry should be accompanied
by your Vehicle Identification
Number (VIN).

Black plate (44,1)Canadian Limited Warranty and Owner Assistance Information - 2012
44 Online Owner Center
The Online Owner Center is a
resource for your GM ownership
needs. Specific vehicle information
can be found in one place.
The Online Owner Center allows
you to:
.Get e-mail service reminders.
.Keep track of your vehicle's
service history and maintenance
schedule.
.Find GM dealers for service
nationwide.
Refer to the web for updated
information.
My GM Canada (Canada)
www.gm.ca
My GM Canada is a
password-protected section
of www.gm.ca where you can
save information on GM vehicles,
get personalized offers, and use
handy tools and forms with
greater ease.
Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick
links to parts and service
estimated, check trade-in
values, or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.
To register your vehicle, visit My
GM.ca within www.gm.ca.