2011 TOYOTA RAV4 Owners Manual

5
When trouble arises
417
5-1. Essential information
Installing towing eyelet
Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench.
STEP 1
STEP 2
STEP 3

418 5-1. Essential information
Towing with a sling-type truckDo not tow with a sling-type truck
to prevent body damage.
Towing with a wheel-lift type truckFrom the front (2WD models) Release the parking brake.
From the front (4WD models) Use a towing dolly under the rear
wheels.

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When trouble arises
419
5-1. Essential information
From the rear
Use a towing dolly under the
front wheels.
Using a flat bed truck
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be
damaged.
■ Emergency towin g procedure
Release the parking brake.
Shift the shift lever to N.
Vehicles without smart key system: Turn the engine switch to “ACC”
(engine off) or “ON” (engine running) position.
Vehicles with smart key system: Turn the “ENGINE START STOP”
switch to ACCESSORY (engine off) or IGNITION ON (engine run-
ning) mode.
■ Location of the emer gency towing eyelet
The emergency towing eyelet is in the tool bag. ( P. 438)
STEP 1
STEP 2
STEP 3

420 5-1. Essential information
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelet and the cables or chains. Always
use caution for the surroundings and other vehicles while towing.
● If the engine is not running, the power assist for the brakes and steering
will not function, making steering and braking more difficult.
■ Installing towing eyelet to the vehicle
Make sure that towing eyelet is installed securely.
If not securely installed, towing eyelet may come loose during towing. This
may lead to accidents that cause serious injury or even death.

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When trouble arises
421
5-1. Essential information
NOTICE
■
To prevent body damage when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent causing serious damage to the transmission and Active
Torque Control 4WD system (4WD models) when towing using a wheel-
lift type truck
■ To prevent damaging the vehicle wh en towing using a wheel-lift type
truck
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ Recreational towing (b ehind motor home, etc.)
Never dinghy tow your vehicle to prevent causing serious damage to the
Active Torque Control 4WD system (4WD models) and transmission.
( P. 224)
2WD models: Never tow this vehicle from
the rear with the front wheels on the
ground. This may cause serious damage
to the transmission. If towing from the
rear, use a towing dolly.
4WD models: Never tow this vehicle with
any of the wheels on the ground. This
may cause serious damage to the trans-
mission and Active Torque Control 4WD
system. Use a towing dolly.
CTN51AN026
CTN51AN027

422
5-1. Essential information
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact your Toyota dealer as soon as
possible.
■ Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air cond itioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature g auge needle continually points
higher than normal
■ Audible symptoms
●Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
■ Operational symptoms
●Engine missing, stumbling or running rough
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, s pongy feeling, pedal almost
touches the floor

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When trouble arises
423
5-1. Essential information
Fuel pump shut off system
Follow the procedure below to restart the engine after the system is
activated.
Vehicles without smart key system Turn the engine switch to the “ACC” or “LOCK” position.
Restart the engine.
Vehicles with smart key system Turn the “ENGINE START STOP” switch OFF.
Restart the engine.
NOTICE
■Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked onto the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.
To minimize the risk of fuel leakage when the engine stalls or an air-
bag inflates upon collision, the fu el pump shut off system stops sup-
plying fuel to the engine.
STEP 1
STEP 2
STEP 1
STEP 2

424
5-1. Essential information
Event data recorder
In a crash or a near car crash eventThe SRS airbag sensor assembly contains the EDR. In a crash or a
near car crash event, this device may record some or all of the follow-
ing information:
● Engine speed
● Whether the brake pedal was applied or not
● Vehicle speed
● To what extent the accelerator pedal was depressed
● Position of the transmission shift lever
● Whether the driver and front passenger wore seat belts or not
● Driver's seat position
● SRS airbag deployment data
● SRS airbag system diagnostic data
● Front passenger's occupant classification
The information above is intended to be used for the purpose of
improving vehicle safety performan ce. Unlike general data recorders,
the EDR does not record sound data such as conversation between
passengers.
Your vehicle has computers that monitor and control certain aspects
of your vehicle. These computers assi st in driving and maintaining
optimal vehicle performance.
Besides storing data useful for tr oubleshooting, there is an event
data recorder (EDR) that records data in a crash or a near car
crash event.