2011 TOYOTA MATRIX Owners Manual

392 5-1. Essential information
Emergency towing
If a tow truck is not available, in an emergency your vehicle may be
temporarily towed using a cable or chain secured to the emergency
towing eyelet. This should only be attempted on hard surfaced roads
for short distances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
1.8 L 4-cylinder (2ZR-FE) engine
Towing eyelet
2.4 L 4-cylinder (2AZ-FE) engine
Towing eyelet

5
When trouble arises
393 5-1. Essential information
Towing with a sling-type truck
Do not tow with a sling-type truck
to prevent body damage.
Towing with a wheel-lift type truck
From the front (2WD models)
Release the parking brake.
From the front (AWD models)
Use a towing dolly under the rear
wheels.

394 5-1. Essential information
From the rear
Automatic transmission: Use a
towing dolly under the front
wheels.
Manual transmission: We recom-
mend to use a towing dolly under
the front wheels.
When not using a towing dolly,
turn the engine switch to the
“ACC” position and shift the shift
lever to N.
Using a flat bed truck
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be
damaged.
■Emergency towing procedure
Release the parking brake.
Shift the shift lever to N.
Turn the engine switch to the “ACC” (engine off) or “ON” (engine
running) position.
STEP1
STEP2
STEP3

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When trouble arises
395 5-1. Essential information
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelet and the cables or chains. Always
be cautious of the surroundings and other vehicles while towing.
●If the engine is not running, the power assist for the brakes and steering
will not function, making steering and braking more difficult.

396 5-1. Essential information
NOTICE
■To prevent body damage when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■To prevent causing serious damage to the transmission and Active
Torque Control 4WD system (AWD models) when towing using a
wheel-lift type truck (vehicles with an automatic transmission)
■To prevent damaging the vehicle when towing using a wheel-lift type
truck
●When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
●Vehicles with a manual transmission: Do not tow the vehicle when the
engine switch is in the “LOCK” position or the key is removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
■Recreational towing (behind motor home, etc.)
Vehicles with an automatic transmission: Never dinghy tow your vehicle to
prevent causing serious damage to the Active Torque Control 4WD system
(AWD models) and transmission. (P. 167)
2WD models: Never tow this vehicle from
the rear with the front wheels on the
ground. This may cause serious damage
to the transmission. If towing from the
rear, use a towing dolly.
AWD models: Never tow this vehicle with
any of the wheels on the ground. This
may cause serious damage to the trans-
mission and Active Torque Control 4WD
system. Use a towing dolly.

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When trouble arises
397
5-1. Essential information
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact your Toyota dealer as soon as
possible.
■Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
●Flat-looking tires or uneven tire wear
●Engine coolant temperature gauge needle continually points
higher than normal
■Audible symptoms
●Changes in exhaust sound
●Excessive tire squeal when cornering
●Strange noises related to the suspension system
●Pinging or other noises related to the engine
■Operational symptoms
●Engine missing, stumbling or running rough
●Appreciable loss of power
●Vehicle pulls heavily to one side when braking
●Vehicle pulls heavily to one side when driving on a level road
●Loss of brake effectiveness, spongy feeling, pedal almost
touches the floor

398
5-1. Essential information
Fuel pump shut off system
Follow the procedure below to restart the engine after the system is
activated.
Turn the engine switch to the “ACC” or “LOCK” position.
Restart the engine.
NOTICE
■Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked on to the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine. Have the vehi-
cle checked and repaired by your Toyota dealer.
To minimize the risk of fuel leakage when the engine stalls or an air-
bag inflates upon collision, the fuel pump shut off system stops sup-
plying fuel to the engine.
STEP1
STEP2

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When trouble arises
399
5-1. Essential information
Event data recorder
In a crash or a near car crash event
The SRS airbag sensor assembly contains the EDR. In a crash or a
near car crash event, this device may record some or all of the follow-
ing information:
●Engine speed
●Whether the brake pedal was applied or not
●Vehicle speed
●To what extent the accelerator pedal was depressed
●Position of the transmission shift lever
●Whether the driver and front passenger wore seat belts or not
●Driver's seat position
●SRS airbag deployment data
●SRS airbag system diagnostic data
●Front passenger's occupant classification
The information above is intended to be used for the purpose of
improving vehicle safety performance. Unlike general data recorders,
the EDR does not record sound data such as conversation between
passengers.
Your vehicle has computers that monitor and control certain aspects
of your vehicle. These computers assist in driving and maintaining
optimal vehicle performance.
Besides storing data useful for troubleshooting, there is an event
data recorder (EDR) that records data in a crash or a near car
crash event.