2011 Ram 2500 Owner's manual (Gas and Diesel)

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ABOUT ROADSIDE ASSISTANCE
The Chrysler Canada Roadside Assistance Program is not a warranty, but
the coverage is concurrent with the Basic and Powertrain Warranties.
Covered service must be provided in Canada or the Continental United
States and is limited to plated and insured vehicles that use public
roadways.
Service will not be provided free if you have driven into an area that is
inaccessible to the service vehicle or is not a regularly travelled and
maintained public road (such as beaches, recreational areas, construction
sites, open fields, private and seasonal roads). Cross-country, logging,
autocross and any other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become
stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance
of the problem is within the control of the driver or owner), or towing from
one retailer to another, or service if the driver appears to be under the
influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or vehicle storage.
Parts, repairs, or labour covered under a vehicle warranty will be provided
by your Chrysler Canada Retailer.The program does not pay for towing required because of an accident.
For example, if a vehicle is winched from a ditch or snowbank and is then
determined to need a tow because of damage suffered when it left the road,
the tow will not be covered.
The program does not cover any “incidental or consequential damages”
connected with the failure of your vehicle or providing services to you.
Such damages include lost time, inconvenience, loss of use of your
vehicle, rental cars, fuel, telephone, travel or lodging, loss of personal or
commercial property, loss of revenue, etc.
All service providers are independent contractors and are not employees or
agents of Chrysler Canada. Any loss or damage to your vehicle or personal
property resulting from providing roadside service is the responsibility of
the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to
your own insurance company within 24 hours and before any repairs are
performed.
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Chrysler Canada reserves the right to limit services or reimbursement
claims for any vehicle, if in our opinion there is abuse of the services or
requests for service become unreasonable or too frequent.
The program may be amended or cancelled at any time without refund.
IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a consid-
erable distance from a Chrysler Canada Retailer, we reserve the right to
engage a nearby non-Chrysler service facility to repair your vehicle, to
minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road to the
servicing retailer, transportation by rail or water may be necessary. The
program will cover a tow to the dock or rail terminal and also to the retailer
at the end of the trip, but special transportation by rail or water must be
arranged for and paid by you. We will reimburse you for special
transportation costs, up to $300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program,
you may claim reimbursement under the following conditions:
•You must have called the toll-free number first for assistance
•Towing claims must be accompanied by the original detailed repair bill
and towing invoice
•Reimbursement will be limited to the local Roadside Assistance
contractor rates, to a maximum of $100 per incident, unless otherwise
noted
•Only original receipts, bills and/or charge card copies submitted by you
will be accepted for consideration for reimbursement. Originals will be
returned upon request.
•Mail your claims to:
Chrysler Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
Chrysler Canada reserves the right to decline any claim presented for
payment later than 30 days from the date the service was performed, or if
service was provided by an unlicenced garage or individual.
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OPTIONAL
CHRYSLER
CANADA
SERVICE
CONTRACTS
As complete as our new warranty is, it may not give you total protection
for your ownership period, nor does it provide the regular maintenance
which is required to keep your new vehicle at its optimal operating
condition. If you lease a vehicle, you should be aware of your obligation
to maintain and repair the vehicle.
Chrysler Canada Service Contracts can enhance your new vehicle’s
factory warranty from the day of delivery and provide mechanical
coverage on most major components†† when your factory warranty
expires. There are 3 types of plans available for purchase to suit most
needs and the average length of ownership.
Please see your selling retailer for “Special Use” Service Contract
availability.
††Subject to limitations. Details available at your selling retailer.
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OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS

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1. POWERTRAIN PLANS*
Powertrain plans complement the factory powertrain warranty by provid-
ing enhanced roadside coverage and car rental allowance if your vehicle is
not drivable and must be kept overnight. Certain plans also provide
additional distance coverage.
Major components covered are:
•engine•transmission•front-wheel drive•rear-wheel drive
•4-wheel drive (4x4)•all-wheel-drive vehicles
2. “GOLD”PLANS*
Each plan provides full mechanical repair protection to non-powertrain
(Gold) components. Certain plans also provide full mechanical protection
against powertrain component repairs beyond your vehicle’s powertrain
warranty coverage. Contracts are available with or without a deductible.
Major components covered are:
•steering•air conditioning•engine cooling and fuel•front suspension
•rear suspension•electrical•hydraulic brake components•anti-lock
brakes
*Maximum terms available on new vehicles registered in Canada only.
3. “GOLDPLUS”PLANS*
The most complete protection available for your new vehicle is a “Gold
Plus” Service Contract which combines the benefits of Gold component
coverage (see “Gold” Plans), plus, the most important vehicle maintenance
functions:
•Engine oil and oil filter changes
•Tire rotation every other service
•“Peace-of-Mind” motoring with Tire Road Hazard Protection
which provides full, or pro-rata, replacement of the original four
tires, or their repair
•Rental car allowance for same-day warranty repairs – your vehicle
need not be kept overnight before eligibility for the rental
allowance is met
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OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS

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FEATURES AND BENEFITS
Chrysler Service Contracts also provide these additional features and
benefits:
ENHANCED ROADSIDE ASSISTANCE
•Travel planning
•Trip interruption
CAR RENTAL ALLOWANCE
For the duration of the plan selected, the plan covers up to $50 per day (five
days maximum), any time a covered component fails and repairs take
overnight.
NORTH AMERICA-WIDE SERVICE
Chrysler Retailers are located throughout Canada and the Continental
United States.
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the
subsequent retail purchaser at no cost, within 30 days of the date of sale.
(Ask your retailer for details.)
POSSIBLE HIGHER RESALE VALUE
The Chrysler Service Contract may enhance the resale value of your
vehicle.
NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decide to cancel
within this period, you will receive full reimbursement of your plan
purchase price, less any paid claims.
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WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the original
in-service date of the vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the contract is
purchased, subject to acceptance by Chrysler Canada. Plan expiration is
specified in your plan provision.
ELIGIBLE VEHICLES
Chrysler Canada vehicles which have 3/60 Basic and/or 5/100 Powertrain
Warranty and are less than four years in service, and have accumulated less
than 80,000 kilometres, may be eligible for service contracts.
INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an insurance
write-off; vehicles not registered in Canada; vehicles placed in taxi,
limousine or delivery services; vehicles used to plow snow or used in
postal or dump truck services; vehicles used off-road; vehicles altered or
converted from specified original Chrysler equipment; vehicles used in
emergency services (police, ambulance, towing); and motor homes are not
eligible for a Chrysler Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that exceeds the
rated capacity of the vehicle, or failing to adhere to the requirements for
vehicles used to pull a trailer as outlined in the Owner’s Manual are not
eligible.
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PERSONALIZED TERMS AND CONDITIONS WELCOME KIT
Upon receipt and acceptance of your application by Chrysler, as submitted
by your selling retailer, you will be mailed a personalized welcome letter
confirming your entitlement to the benefits of the contract you purchased,
a member’s card and the Terms and Conditions outline. This will identify
you and your vehicle to any Chrysler Retailer in Canada, or the United
States, as being eligible for plan services for the period of the terms
selected. The member’s card is to be presented to the retailer when
requesting plan services.
OWNER’S RESPONSIBILITY
The owner’s responsibility is to properly operate, care for and maintain the
vehicle as prescribed in the Owner’s Manual supplied by Chrysler with
each new vehicle and herein.
PLAN SERVICE/TOLL-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan. In the
event that you cannot return to the selling retailer for service, you may
request plan service from any Chrysler Retailer in the United States or
Canada. If you are unable to obtain plan service from an authorized
retailer, you can call the toll-free number to receive service instructions.
Chrysler Canada stands fully behind its service contracts. Be sure that
the contract you buy is a genuine Chrysler Service Contract. We are not
responsible for other companies’ contracts.
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SCHEDULED MAINTENANCE
GAS ENGINES