2011 MERCEDES-BENZ SPRINTER ESP

Batteries
G
Warning Risk of explosion.
Explosive oxyhydrogen is
produced when batteries
are being charged. Only
charge batteries in well-
ventilated areas.
Risk of explosion. Avoid
creating sparks. Avoid
naked flames and do not
smoke in
the
vicinity of the
battery. Battery acid is caustic.
Wear acid-proof protective
gloves. If skin or clothes
are splashed with acid,
neutralize the splashes
immediately with soapy
water or an acid
neutralizer, and then clean
the affected areas with
water.
Wear eye
protection. When
mixing water and acid, the
liquid can splash into your
eyes. Rinse acid splashes
to the eyes immediately
with clean water and
contact a doctor
immediately. Keep children at a safe
distance. Children are not
able to assess the dangers
posed by batteries and
acid.
When handling batteries,
observe the safety
precautions and special
protective measures
contained in these
Operating Instructions. 0040Environmental note Batteries contain pollutants. It is
against the law to dispose of them
with the household garbage. They
must be collected separately and
recycled to protect the
environment.
Dispose of batteries in an
environmentally responsible
manner. Take discharged batteries
to a qualified specialist workshop,
e.g. an authorized Sprinter Dealer,
or to a special collection point for
old batteries.
In order for the batteries to achieve their
maximum possible service life, they must
always be sufficiently charged.
Have the battery charge checked more
frequently if you use the vehicle mainly for
short trips or if you leave it parked up for a
lengthy period.
If you intend to leave your vehicle parked up
for a long period, seek advice from an
authorized Sprinter Dealer or switch off the
electrical system using the battery isolating
switch (Y page 87).
Your vehicle may be equipped with two
batteries, depending on the equipment
version:
R a starter battery in the battery case in the
driver's footwell
R an additional battery in the engine
compartment
Have the batteries removed at a qualified
specialist workshop which

has the necessary
specialist knowledge and tools to carry out
the work required. We recommend that you
use an authorized Sprinter Dealer for this
purpose. Maintenance
175Operation Z

Troubleshooting
Indicator and warning lamps in the instrument cluster
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 Solutions0067
The yellow
ASR/
ESP ®
warning
lamp flashes
while the vehicle
is in motion. G
Warning!
ESP ®
or ASR is intervening because at least one of the wheels has
reached its tire grip limit.
Cruise control is deactivated for the duration of the intervention.
X Adapt your driving style to suit the road and traffic conditions.
Do not use too much throttle.
X Drive slowly. 0067
The yellow ASR/
ESP ®
warning
lamp is lit while
the engine is
running. G
Warning!
ASR is deactivated.
X Activate ASR again. Exceptions ( Y page 49).
009E 0031 003D 0065
The yellow ESP ®
, ABS
and ASR/BAS warning
lamps, and the red
brake system warning
lamp light up while the
engine is running. G
Warning!
EBD has malfunctioned.
The rear wheels

could lock sooner than expected when you apply
the brakes.
X On vehicles with steering wheel buttons, also observe the
messages in the display ( Y page 197).
X Stop the vehicle as soon as possible, paying attention to road
and traffic conditions.
X Do not drive on.
X Consult a qualified specialist workshop. Troubleshooting
187
Practical advice Z

Problem Possible causes/consequences and
0050 Solutions009E 0031 003D 0065
The yellow ESP
®
, ABS
and ASR/BAS warning
lamps, and the red
brake system warning
lamp light up while the
engine is running. G
Warning!
EBD has been deactivated due to undervoltage.
It is possible that the battery is not being charged.
The rear wheels
could lock sooner than expected when you apply
the brakes.
X On vehicles with steering wheel buttons, also observe the
messages in the display ( Y page 197).
X Stop the vehicle as soon as possible, paying attention to road
and traffic conditions.
X Do not drive on.
X Consult a qualified specialist workshop. 0065
The red brake
system indicator
lamp is lit while
the engine is
running. A
warning tone
also sounds. G
Warning!
There is insufficient brake fluid in the supply reservoir.
X On vehicles with steering wheel buttons, also observe the
messages in the display ( Y page 197).
X Stop the vehicle as soon as possible, paying attention to road
and traffic conditions.
X Check the brake fluid level in the supply reservoir
(

Y page 170).
X If the brake fluid is below the MIN mark: do not drive on!
X Do not add brake fluid. This does not solve the problem.
X Consult a qualified specialist workshop. 0065
When towing a
trailer: The red
brake system
warning lamp is
lit while the
engine is
running.
A warning tone
also sounds. G
Warning!
The brake force booster in the trailer is faulty.
The driving and braking characteristics of your vehicle could
change. There is

a risk of the trailer overbraking and of you losing
control over the truck/trailer combination.
X On vehicles with steering wheel buttons, also observe the
messages in the display ( Y page 197).
X Stop the vehicle as soon as possible, paying attention to road
and traffic conditions.
X Do not drive on.
X Consult a qualified specialist workshop.188
Troubleshooting
Practical advice

Problem Possible causes/consequences and
0050 Solutions003D
The yellow ASR/
BAS indicator
lamp is lit while
the engine is
running. G
Warning!
ASR has been deactivated due to a malfunction.
The engine power output may be reduced.
X Drive on with care.
X Consult a qualified specialist workshop as soon as possible. 003D
The yellow ASR/
BAS indicator
lamp is lit while
the engine is
running. G
Warning!
BAS has been deactivated due to a malfunction.
The brake system continues to function normally, but without
electronic support.
X Drive on with care.
X Consult a qualified specialist workshop as soon as possible. 003D
The yellow ASR/
BAS indicator
lamp is lit while
the engine is
running. G
Warning!
ASR and BAS have been deactivated due to undervoltage.
It is possible that the battery is not being charged.
The brake system
is still available with the normal braking effect.
X Drive on with care.
X Visit a qualified specialist workshop immediately. 0031
The yellow ABS
indicator lamp is
lit while the
engine is
running. G
Warning!
ABS has been deactivated due to a malfunction. ESP ®
, ASR and
BAS, as well as cruise control, have also been deactivated as a
result.
The brake system continues to function normally, but without
electronic support. The wheels could therefore lock, e.g. if the
brakes are applied with maximum force.
X On vehicles with steering wheel buttons, also observe the
messages in the display ( Y page 197).
X Drive on with care.
X Visit a qualified specialist workshop immediately. 0031
The yellow ABS
indicator lamp is
lit while the
engine is
running. G
Warning!
ABS is temporarily unavailable. Self diagnosis may not have been
completed yet.
The brake system

is still available with the normal braking effect.
X Drive on for a short distance at a speed of more than
13 mph(20 km/h).
ABS is available again if the message goes out. Troubleshooting
189
Practical advice Z

Problem Possible causes/consequences and
0050 Solutions0031
The yellow ABS
indicator lamp is
lit while the
engine is
running. G
Warning!
ABS has been deactivated due to undervoltage. It is possible that
the battery is not being charged.
The brake system continues to function normally, but without
electronic support. The wheels could therefore lock, e.g. if the
brakes are applied with maximum force.
X Drive on with care.
X Visit a qualified specialist workshop immediately. 00E4
The yellow DEF
indicator lamp
lights up while
the engine is
running. The exhaust gas aftertreatment is malfunctioning or the current
Diesel Exhaust Fluid (DEF) supply is limiting the vehicle range.
X
Observe the messages in the display ( Y page 199).009E
The yellow ESP ®
warning lamp is
lit while the
engine is
running. G
Warning!
ESP ®
has been deactivated due to a malfunction. This also
deactivates cruise control.
The vehicle's stability is no longer automatically regulated at an
early stage. Engine power output may be reduced.
X On vehicles with steering wheel buttons, also observe the
messages in the display ( Y page 197).
X Drive on with care.
X Consult a qualified specialist workshop as soon as possible. 009E
The yellow ESP ®
warning lamp is
lit while the
engine is
running. G
Warning!
ESP ®
has been deactivated due to undervoltage. This also
deactivates cruise control.
It is possible that the battery is not being charged.
The vehicle's stability is no longer automatically regulated at an
early stage. Engine power output may be reduced.
X Drive on with care.
X Consult a qualified specialist workshop as soon as possible.190
TroubleshootingPractical advice

Vehicles with steering wheel buttons
The on-board computer shows warnings,
malfunctions or additional information in the
display. For certain display messages, a
warning tone or a continuous tone will also
sound. Display
messages
of a high priority are
shown in red.
Please respond in accordance with the
display messages and follow the additional
notes in this Operator's Manual.
You can hide low-priority display messages
using the 0059, 0058, 0029 or 002D button
on the steering wheel or the reset button on
the instrument cluster.
You cannot hide display messages of the
highest priority. These messages will
continue to be shown in the display until their
cause has been eliminated.
The on-board computer stores certain display
messages in the message memory
(Y page 78).
The following tables show all the display
messages. They are divided into
alphabetically sorted text messages
(Y page 201) and symbol messages
(Y page 204). 198
Troubleshooting
Practical advice

Display messages Possible causes/consequences and
0050 SolutionsThe exhaust gas aftertreatment system is defective or an
emissions-relevant malfunction has occurred. The defect or
malfunction can result in damage to the exhaust gas
aftertreatment system.
X
Visit a qualified specialist workshop immediately. 009B
StArtS RE xx In addition, the yellow
00E4 DEF indicator lamp lights up and a
warning tone sequence sounds.
The DEF supply has dropped below the 0.8 US gal (3.0 l) reserve
mark.
After the message appears for the first time, the remaining DEF
supply will last for approximately 1200 miles (1900 km). The
engine can then only be started another sixteen times.
The
number of remaining engine starts xx (16 to 0) is shown in the
message every time the engine is started. Once the number 0 is
shown, the yellow 00BB engine diagnosis indicator lamp lights up
and the engine can no longer be started.
X Add at least 2.0 US gal (7.6 l) of DEF (Y page 143).
After topping up, the system check takes approximately
20 seconds. The 00E4 DEF indicator lamp then goes out.Text messages on vehicles with steering wheel buttons
Display messages Possible causes/consequences and
0050 SolutionsABS
Visit workshop
G
Warning!
ABS has been deactivated due to a malfunction. ESP ®
, ASR and
BAS, as well as cruise control, have also been deactivated as a
result.
The brake system is still available with complete brake boosting
effect but without ABS.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. ABS
Unavailable
G
Warning!
ABS is temporarily unavailable. Self diagnosis may not have been
completed yet.
The brake system

is still available with the normal braking effect.
X Drive a short distance at a speed above 13 mph (20 km/h).
ABS is available again if the display message goes out. Troubleshooting
201
Practical advice Z

Display messages Possible causes/consequences and
0050 SolutionsABS
Unavailable
G
Warning!
ABS has been deactivated due to undervoltage. The battery might
not be charging.
The brake system
is still available with the normal braking effect.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. Check Diesel
Exhaust Fluid see
Operator's Manual The Diesel Exhaust Fluid (DEF) supply has dropped below
1.5 US gal (5.5 l).
After the message appears for the first time and under normal
driving conditions, the remaining DEF supply will last for
approximately 1000 miles (1600 km).
After

that, the 0.8 US gal (3.0 l) reserve mark is reached. A warning
tone sequence sounds. The engine can then only be started
another sixteen times.
X add DEF supply ( Y page 143).
After topping up, the system check takes approximately
20 seconds. The display message then disappears. Check Diesel
Exhaust Fluid see
Operator's Manual If the yellow
00BB engine diagnosis indicator lamp lights up in
addition, the DEF reducing agent is contaminated, diluted or not
compliant with ISO 22241.
After the message appears for the first time, and under normal
driving conditions, you can continue driving for approximately
50 miles

(80 km). After this, a warning tone sequence sounds. The
engine can then only be started another sixteen times.
Have the DEF tank cleaned and refilled at a qualified specialist
workshop as soon as possible. ESP
Visit workshop
G
Warning!
ESP ®
has been deactivated due to a malfunction. This also
deactivates cruise control.
The vehicle's stability is no longer automatically regulated at an
early stage. Engine power output may be reduced.
X Drive on carefully.
X Visit a qualified specialist workshop immediately.202
Troubleshooting
Practical advice