2011 MERCEDES-BENZ SPRINTER maintenance

Problem Possible causes/consequences and
0050 SolutionsThe engine does not
start.
The starter motor
cannot be heard. The battery is discharged or faulty.
X
Check the battery for damage.
X Charge the battery ( Y page 178).The engine does not
start.
The starter motor
cannot be heard. The starter is faulty.
X
Have the starter checked at a qualified specialist workshop. Automatic transmission
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe transmission no
longer changes gear
correctly. The transmission is losing oil.
X
Have the transmission checked immediately at a qualified
specialist workshop. The acceleration
characteristics have
deteriorated
noticeably.
The transmission does
not shift. The transmission is in emergency mode.
It is only possible to shift into second gear or reverse gear.
X
Stop the vehicle.
X Depress the brake pedal.
X Move the selector lever to position P.
X Switch off the engine.
X Wait at least 10 seconds before restarting the engine.
X Depress the brake pedal.
X Move the selector lever to position D or R.
X In position D, the transmission shifts into second gear; in
position R, the transmission shits into reverse gear.
X Have the transmission checked immediately at a qualified
specialist workshop.214
Troubleshooting
Practical advice

Driving systems
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsOnly the red segments
in the PARKTRONIC
warning

displays are

lit.
A warning tone also
sounds for
approximately two
seconds.
PARKTRONIC is
deactivated after
approximately 20
seconds.
The indicator lamp on
the 0069 switch lights
up and the red
segments in the
PARKTRONIC warning
display go out. PARKTRONIC has malfunctioned and has switched itself off.
When you press the
0069 switch, the red segments in the
PARKTRONIC
warning displays

light up again and the warning tone
sounds for approximately two seconds.
X Have PARKTRONIC checked as soon as possible at a qualified
specialized workshop. The PARKTRONIC
warning displays
implausible distances.
For example, all the
segments may be lit
even though
there

is no
obstacle present. The PARKTRONIC sensors are dirty or iced up.
X
Clean the PARKTRONIC sensors ( Y
page 163).
X Turn the key to position 2 again in the ignition lock. The PARKTRONIC
warning displays
implausible distances.
For example, all the
segments may be lit
even though
there

is no
obstacle present. An external radio or ultrasonic source may be causing
interference.
X
Check PARKTRONIC functions in a different location. Troubleshooting
215
Practical advice Z

Problem Possible causes/consequences and
0050 SolutionsThe PARKTRONIC
warning displays
implausible distances.
For example, all the
segments may be lit
even though there
is no
obstacle present. The license plate or other parts attached near the sensors may
not be secured correctly.
X
Check the license plate and attachment parts near the sensors
for correct seating. The speed cannot be
set when cruise

control
is activated 9
. The display is showing a message of high priority and cannot
therefore show a change in speed.
X
Proceed as instructed by the message in the display.
X Deactivate cruise control White stripes appear on
the rear view camera's
monitor display or the
picture flickers. The rear view camera is exposed to very bright white light or
fluorescent light.
X
Check whether the rear view camera works at another location. The rear view camera is
functioning incorrectly
or not at all. R
The surrounding area is very dark.
R The outside temperature has changed rapidly or is very high.
R The camera lens is dirty or obstructed.
X Check the rear view camera and clean the camera lens if
necessary ( Y page 163).Auxiliary heating
G
Warning
The operating safety of the vehicle can be compromised if maintenance work is carried out
incorrectly. In particular, work that is carried out incorrectly on the heater jeopardizes its
operating safety. This

could cause you to lose control of the vehicle and cause an accident. The
safety systems may also not be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend that you use an authorized Sprinter Dealer for this purpose. In
particular, work relevant to safety or on safety-related systems must be carried out at a qualified
specialist workshop.
9 Only on vehicles with steering wheel buttons.216
Troubleshooting
Practical advice

Problem Possible causes/consequences and
0050 SolutionsThe auxiliary heating
does not switch on. The outside temperature is above 39 ‡ (4 †).
The auxiliary heating
switches off automatically. The auxiliary heating
does not switch on. Lack of fuel
The tank is less than one quarter full. The auxiliary heating
switches off automatically.
X
Refuel at the nearest gas station.
X Then, start the auxiliary heating several times until the fuel lines
are full. The auxiliary heating
does not switch on. The undervoltage protection circuit integrated in the control unit
switches off the

auxiliary heating because the on-board voltage is
less than 10 V.
X Have the alternator and battery checked. The auxiliary heating
does not switch on. The fuse is blown.
X
Replace the fuse ( Y page 239).
X Have the cause of the blown fuse determined at a qualified
specialist workshop. The auxiliary heating
does not switch on. The heater is faulty.
X
Have the auxiliary heating checked at a qualified specialist
workshop. The auxiliary heating is
overheated. The coolant level is too low.
X
Check the coolant level and top up if necessary (Y page 169). Central locking system
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Troubleshooting
217
Practical advice Z

Problem Possible causes/consequences and
0050 SolutionsThe key cannot be
turned in the ignition
lock. The vehicle voltage is too low.
X
Switch off all non-essential consumers, e.g. the seat heating,
interior lighting, and try to turn the key again.
If this does not work:
X Check and, if necessary, replace the starter battery.
or
X Jump-start the vehicle.
or
X Consult a qualified specialist workshop. The key cannot be
turned in the ignition
lock. The steering lock has jammed mechanically.
X
Remove the key and insert it again into the ignition lock. Turn
the steering wheel from side to side while doing so. Headlamps and turn signals
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe headlamps are
fogged up
on

the inside. Air humidity is very high.
X
Drive with the headlamps switched on.
The headlamps are clear after a short distance. The headlamps are
fogged up
on

the inside. The headlamp housing is not sealed and moisture has been able
to enter.
X
Have the headlamps checked at a qualified specialist workshop. Windshield wipers
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do. Troubleshooting
219
Practical advice
Z

Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required.
We
recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe windshield wipers
are jammed. The wiper movement is obstructed, e.g. by leaves or snow. The
wiper motor has been deactivated.
X
Stop the
vehicle as soon as possible. For safety reasons, remove
the key from the ignition lock.
X Remove the cause of the obstruction.
X Switch on the windshield wipers again. The windshield wipers
have stopped working
completely. There is a malfunction in the windshield wiper drive.
X
Select another wiper speed on the combination switch.
X Have the windshield wipers checked at a qualified specialist
workshop. Fuel and fuel tank
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe fuel tank has run
completely dry. There is air in the fuel system.
X
Bleed the fuel system . Fuel is
leaking from the
vehicle. G
Warning!
The fuel line or the fuel tank is damaged.
Leaking fuel creates a risk of fire or explosion.
X Switch off the ignition immediately.
X Remove the key from the ignition lock.
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop.220
Troubleshooting
Practical advice

Underinflation also reduces fuel efficiency
and tire
tread
life, and may affect the vehicle's
handling and stopping ability. Please note that
the TPMS is not a substitute for proper tire
maintenance, and it is the driver's
responsibility to maintain correct tire
pressure, even if underinflation has not
reached the level to trigger illumination of the
TPMS low tire pressure telltale.
USA only:
Your vehicle has also been equipped with a
TPMS malfunction indicator to indicate when
the tire pressure monitoring system is not
operating properly. The TPMS malfunction
indicator is combined with the low tire
pressure telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then remain
continuously illuminated. This sequence will
continue upon subsequent vehicle start-ups
as long as the malfunction exists. When the
malfunction indicator is lit, the system may
not be able to detect or signal low tire
pressure as intended.
TPMS malfunctions may occur for a variety of
reasons, including the installation of
incompatible replacement or alternate tires
or wheels on the vehicle that prevent the
TPMS from functioning properly. Always
check the TPMS malfunction telltale after
replacing one or more tires or wheels on your
vehicle to ensure that the replacement or
alternate tires and wheels allow the TPMS to
continue to function properly.
i USA only:
If the tire pressure monitor is
malfunctioning, it may take more than
10 minutes for the 0077 tire pressure
warning lamp to inform you of the
malfunction by flashing for 60 seconds and
then remaining lit.
When the malfunction has been rectified,
the tire pressure warning lamp goes out
after driving for a few minutes. Information on tire pressures is displayed in
the on-board computer. After a few minutes
of driving, the current tire pressure of each
tire is shown in the on-board computer
i
The tire pressure values indicated by the
on-board computer may differ from those
measured at a gas station with a pressure
gauge. The tire
pressures shown by the on-
board computer refer to those measured at
sea level. At high altitudes, the tire pressure
values indicated by a pressure gauge are
higher than those shown by the on-board
computer. In this case, do not reduce the
tire pressures.
i If radio transmitting equipment (e.g.
wireless headphones, two-way radios) is
operated inside the vehicle or in the vicinity
of the vehicle, this can interfere with the
operation of the tire pressure monitor.
i USA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. This device must withstand any
interference received, including
interference that may cause undesired
operation.
Unauthorized modifications to the device
could void the user’s authority to operate
the equipment.
i Canada only:
This device complies with the RSS-210
Rules from Industry Canada. Operation is
subject to the following two conditions:
1. This device may not cause harmful
interference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
Unauthorized modifications to the device
could void the user’s authority to operate
the equipment. Tire pressure
259
Wheels and tires Z