2011 MERCEDES-BENZ SPRINTER door lock

Diesel Exhaust Fluid (DEF)
The exhaust gas aftertreatment requires a
reducing agent, Diesel
Exhaust Fluid (DEF), in
order to function correctly. G
Warning
If you open the DEF reservoir cap at high
temperatures, ammonia vapors could be
released.
Ammonia vapors have

a pungent odor and are
particularly irritating for your skin, respiratory
organs and eyes. This may result in burning
eyes, nose and throat, as well as coughing and
watering eyes.
Do not inhale ammonia vapors. G
Warning
Avoid contact with DEF.
DEF is hazardous

to health. Do not allow DEF
to come into contact with your skin. Rinse
affected areas with plenty of clean water and
consult a doctor if necessary.
0040Environmental note
Dispose of DEF in an environmentally
responsible manner.
! Only use DEF in accordance with
ISO 22241 .

The exhaust gas aftertreatment
system may otherwise be damaged.
Observe the MB Specifications for Service
Products, Sheet No. 352.0.
Damage caused by the use of other
reducing agents will result in the loss of
your New Vehicle Limited Warranty
entitlements.
! If DEF comes into contact with a painted
or aluminum surface, wash the surface off
immediately with plenty of water.
! DEF is not a diesel additive and must not
be mixed with fuel in the tank. Even small
amounts of DEF can cause engine damage.
Damage resulting from adding DEF is not
covered by the New Vehicle Limited
Warranty. i
If the DEF level drops below the reserve
level, the second warning message
(Y page 116) appears and at this point, at
the latest, you

must add at least 2.0 US gal
(7.6 l) of DEF.
You will find further information on DEF in the
"Service products" section (Y page 155).
DEF filler neck in the engine
compartment X
Remove the key from the ignition lock.
X Close all
vehicle doors so that no ammonia
vapors can enter the vehicle.
i Do not inhale

any ammonia vapors which
may escape when you unscrew the tank
filler cap. Ammonia vapors have a pungent
odor. However, they are neither toxic nor
hazardous to health in this concentration. X
Turn tank filler cap 0046
counter-clockwise
and remove it.
X Only fill the tank via the filler neck until the
DEF level can be seen in the filler neck.
X Replace DEF tank filler cap 0046 on the filler
neck and turn clockwise.
You will hear a click when tank filler
cap 0046 is closed fully.
DEF filler neck on the right-hand vehicle
side X
Remove the key from the ignition lock.
X Close all vehicle doors so that no ammonia
vapors can enter the vehicle. Refueling
143
Operation Z

The windshield wipers may otherwise move
and injure you.
X Turn the key to position 0 in the ignition
lock or remove it.
! Do not fold the windshield wipers away
from the windshield unless the hood is
closed. Otherwise, you could damage the
hood.
X Fold the wiper arms away from the
windshield until you feel them engage.
X Clean the windshield and the wiper blades.
X Fold the windshield wipers back again
before switching on the ignition.
Headlamps Wipe the headlamp lenses with a wet sponge.
! Only use washer

fluid which is suitable for
plastic lamp lenses. Unsuitable washer
fluid could damage the plastic lamp lenses
of the headlamps.
Therefore, do not use:
R dry cloths
R abrasive products
R solvents
R cleaning products containing solvents
You could otherwise scratch or damage the
surface of the lenses.
Sliding door Clean the contact plates and the tips of the
contact pins around the sliding door with
water, shampoo and a soft cloth.
Do not oil or grease the contact plates and
contact pins.
Remove foreign objects. Power washers
! Maintain the following minimum
distances between the high-pressure
nozzle and the object being cleaned:
R approximately 2.2 ft (70 cm)

when using
round-jet nozzles
R approximately 1 ft (30 cm) when using
25° flat-spray jets and concentrated-
power jets
Keep the water jet moving while cleaning.
To avoid causing damage, do not point the
water jet directly at:
R door joints
R brake hoses
R electrical components
R plug connections
R seals
R the drive train, especially not at the
intermediate bearing of the propeller
shaft
R the rear-view camera or the microphone
opening on the bottom of the rear-view
camera. Keep a minimum distance of
1.6 ft (50 cm). G
Warning
Do not
use round-jet nozzles to clean the tires.
The pulsating water jet can cause damage to
the substructure of

the tires that is not visible
from the outside. This type of damage only
becomes noticeable at a much later stage and
can cause the tires to burst. This could cause
you to lose control of the vehicle, resulting in
an accident and injuring yourself or others.
Replace damaged tires immediately. Automatic car wash
If the vehicle is very dirty, prewash it before
you put it through an automatic car wash. G
Warning
If a wax preservative is applied after the
vehicle is washed,

you should remove the wax164
Cleaning and care
Operation

Disconnecting the battery
G
Warning
There is a risk of a short circuit if the positive
terminal of the
connected battery comes into
contact with any part of the vehicle. This could
cause the flammable gas mix to ignite. You
and others could be seriously injured.
R Do not place any metal objects or tools on
the batteries.
R When disconnecting the batteries, always
disconnect the negative terminal clamp
before the positive terminal clamp.
R When connecting the batteries, always
connect the positive terminal clamp before
the negative terminal clamp.
R Do not disconnect or connect the batteries
when the engine is running.
! Switch off the engine and remove the key
from the ignition lock before you loosen or
disconnect the terminal clamps. You may
otherwise destroy electronic components
such as the alternator.
Always disconnect the starter battery in the
battery case in the driver's footwell first.
! Always disconnect the battery in
the order described below. Never swap the
terminal clamps. You may otherwise
damage the vehicle electronics.
X Switch off all electrical consumers.
Disconnecting the starter battery
The starter battery is located in the battery
case in the driver's footwell. Removing/installing the floor covering in
the driver's footwell X
To remove: remove screws 008A
and take off
trim 0047.
X Remove floor covering 0046.
X To install: replace floor covering
0046 in the
driver's footwell. G
Warning
Free movement of the pedals must not be
impaired. This would

otherwise jeopardize the
operating and road safety of the vehicle.
Make sure that the floor covering is pushed
under the carrier of the accelerator pedal and
cannot slide between the carrier and the
accelerator pedal when you install it.
This would otherwise prevent you from
depressing the accelerator pedal completely,
thereby restricting your vehicle's
acceleration, e.g. during overtaking.
X Slide floor covering 0046 underneath the
carrier for the accelerator pedal and align
it at the

base of the driver's seat and at the
door sill.
Make sure that the floor covering does not
obstruct the accelerator pedal.
X Put trim 0047 in place and screw the screws
008A back in.176
Maintenance
Operation

Warning lamp
The warning lamp is behind the cover in the
storage compartment of the driver's door. 004A
Locked
004B Unlocked X
Unlock quick-release fasteners
004B
and fold
out the cover.
X Take warning lamp 008A

out of the retainer. Warning triangle
Warning triangles at the back of the driver's seat
base
0046
Warning triangles
X Pull warning
triangles
0046 up and
out of the
holder. Wheel chock
Cargo Van/Passenger Van Wheel chock in the load/passenger compartment
X
Pull restraining cable 0046 down slightly and
then remove it from bracket 0047
.
X Remove the chock.
i When stowing
it

away, make sure that the
chock is secured in the retainer by the
restraining cable. Where will I find...?
183
Practical advice Z

Chassis Cab
Wheel chock on the left-hand side of the vehicle
X
Pull the retainer spring downwards and
remove the chock.
i When stowing it
away, make sure that the
chock is secured in the retainer by the
retainer springs. First-aid kit
The first-aid kit is located in the stowage
compartment in the co-driver's door. 004A
Locked
004B Unlocked 008A
First-aid kit
X Unlock quick-release fasteners 004B and fold
out the cover.
i Check the expiration date of the first-aid
kit annually,
and
replace the contents when
necessary. Fire extinguisher
Fire extinguisher at the front of the base of the co-
driver's seat
X
Pull shackles 0047 upwards.
X Take fire extinguisher 0046 out of its holder.
i Please read the instructions on the fire
extinguisher carefully and familiarize
yourself with its operation. Tire sealant
The Premium tire sealant is located in the
stowage compartment in

the right-hand door
sill. 184
Where will I find...?
Practical advice

Problem Possible causes/consequences and
0050 Solutions0055
The yellow bulb
indicator lamp
lights up when
the key is
turned
to position 2 in
the ignition lock. A bulb in the exterior lighting (with the exception of the front
position lamps and trailer lighting) is defective
6
.
X Change defective bulbs as soon as possible ( Y page 233).003E
The yellow door
indicator lamp
lights up while
you are driving. The vehicle is moving without all doors or the hood being closed.
X
Close the doors or hood. Notes on display messages
G
Warning
No messages can be displayed if the
instrument cluster and/or the display fails.
You will then not be able to see information
about the vehicle status, such as speed and
outside temperature, warning/indicator
lamps and display messages or the failure of
systems. Handling characteristics may be
affected. Adapt your speed and driving style
accordingly.
Immediately consult a qualified specialist
workshop. The qualified specialist workshop
must have the necessary specialist
knowledge and tools to carry out the work
required. We recommend an authorized
Sprinter Dealer for

this purpose. In particular,
all work relevant to safety or on safety-related
systems must be carried out at a qualified
specialist workshop. G
Warning
The operating safety of your vehicle could be
jeopardized if maintenance work is carried
out incorrectly. As a result, you could lose
control of the vehicle and cause an accident.
In addition, the

safety systems may no longer be able to protect you or others as they are
designed to do.
Always have
maintenance

work carried out at
a qualified specialist workshop. The qualified
specialist workshop must have the necessary
specialist knowledge and tools to carry out
the work required. We recommend visiting an
authorized Sprinter Dealer. In particular, work
relevant to safety or on safety-related
systems must be carried out at a qualified
specialist workshop.
i If you turn the key to position 2 in the
ignition lock, all warning/indicator lamps
(except the turn signal indicator lamps) and
the display are activated. Please make sure
that they are working properly before
commencing a journey.
Vehicles without steering wheel
buttons Warnings, malfunctions or additional
information may
also

be shown in the display.
The following tables show all the display
messages. For certain display messages, a
warning tone or a continuous tone will also
sound.
6 The lamp failure

indicator may, depending on equipment, be omitted for all lamps with the exception of turn
signals. Troubleshooting
197
Practical advice Z

Warning tones
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe anti-theft alarm
system is suddenly
triggered. You opened
the vehicle using the key without first deactivating the
anti-theft alarm system.
X Press the 0036 or 0037 button on the remote control.
or
X Insert the key into the ignition lock.
The anti-theft alarm system is deactivated. A warning tone sounds. A message is shown in the display.
X
Observe the information for the messages (Y page 197).
A warning tone sounds. You are driving with the parking brake applied.
X
Release the parking brake ( Y page 112).
A warning tone sounds. You have opened the driver's door and forgotten to switch off the
lights.
X Turn the light switch to 0027. A warning tone sounds.
G
Warning!
You have not fastened your seat belt.
X Fasten your seat belt ( Y page 32).Engine
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. 212
Troubleshooting
Practical advice

Problem Possible causes/consequences and
0050 SolutionsIt is no longer possible
to lock the vehicle
using the remote
control.
The turn signals do not
flash when the vehicle
is locked. The doors are not closed properly.
X
Close the doors properly and lock the vehicle again. It is no longer possible
to lock the vehicle
using the remote
control.
The turn signals do not
flash when the vehicle
is locked. The central locking system has malfunctioned.
X
Lock the vehicle using the folding key ( Y page 54).
X Have the central locking system checked as soon as possible
at a qualified specialist workshop. It is no longer possible
to lock or unlock the
vehicle using the
remote control. The remote control batteries are weak or discharged.
X
Point the remote control at the driver's door handle at close
range and try again.
If this does not work:
X Lock or unlock the vehicle with the folding key (Y page 54).
X Check the batteries of the remote control ( Y page 53).It is no longer possible
to lock or unlock the
vehicle using the
remote control. The remote control is faulty.
X
Lock or unlock the vehicle with the folding key (Y page 54).
X Have the central locking system checked as soon as possible
at a qualified specialist workshop. You have lost a key. X
Have the key deactivated at an authorized Sprinter Dealer.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the mechanical locks replaced.
Your qualified specialist workshop will be happy to provide you
with a replacement. 218
TroubleshootingPractical advice